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Epson XP-640 Support Question

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Question posted by donlmeier on February 1st, 2017

Error Message 000031

I keep getting a message to remove the packing materials from beneath the scanner which I have already done, but it won't proceed with the installation. Error message 000031. Can you help me?

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Answer #1: Posted by waelsaidani1 on February 2nd, 2017 5:15 AM

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Reset Epson XP-640 By WIC SoftwareHow To Reset Epson XP-640 (Photos)

1. Connect computer to the Internet.
2. Connect printer to computer using a USB cable.
3. Remove the entire print job, it is best to turn the printer off and on again, wait for printer to be in 2 red lights flashing alternately error status.
4. Unzip Ink Pad Reset Software and place it on Desktop.
5. Open the program named Waste_Ink_Pad.exe
6. Click the Read Waste Counters to check the status of the waste ink counter (as well as to compare the situation before and after the counter using WIC Software).

Answer #2: Posted by jeremiahkivel on August 17th, 2017 11:12 AM

jeremiahkivel

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Take out the ink cartridges. The printer senses them as possible packing material as it is not supposed to be there until after the initial setup when it tells you to install the cartridges.

Basically, turn it on and don't do anything until it tells you to.(on the screen)

Related Epson XP-640 Manual Pages

Start Here - Installation Guide - Page 1

.... For more information, see the online User's Guide. • If an error message appears, turn off the product and check that no protective material has been left inside the product. 3 Install ink cartridges 1 Lift up the scanner unit. 2 Lift up the scanner unit and remove all protective materials from the product. 3 Select your computer yet. 2 Turn on the...

Start Here - Installation Guide - Page 2

... 7 minutes. Caution: Don't turn off the printer or raise the scanner unit while the printer is charging or you see a completion message on the side edge guides. Press each ink cartridge...removing them for storage or disposal. 5 Insert the cartridges at an angle in the included plastic bag. Cassette 1 Cassette 2 4 Insert the paper with the printer are using. 7 The printer ...

Start Here - Installation Guide - Page 3

...a USB cable. The product's screen displays an output tray message. See your computer does not have a USB cable (not...; Restart your router (turn it again. • The printer can only connect to receive firmware and software updates for your...router offers both 2.4 GHz and 5 GHz connections, make sure you install Epson Software Updater to a network that supports 2.4 GHz connections. ...

Start Here - Installation Guide - Page 4

....epson.com/ink3 (U.S. General Notice: Other product names used herein are trademarks of Epson America, Inc. This information is a registered logomark of their respective owners. XP-640 replacement ink cartridges Color Photo Black Black Cyan Magenta Yellow Standard-capacity 410 410 410 410 410 High-capacity 410XL 410XL 410XL 410XL 410XL EPSON...

Users Guide - Page 3

... Print Service ...33 Android Printing Using the Epson Print Enabler 33 Using Fire OS Printing ...34 3 Top...18 Product Parts - Front ...19 Product Parts - Contents XP-640 User's Guide...13 Product Basics ...14 Using the Control Panel ...14 Control Panel Buttons and Lights 15 Using the LCD Screen ...16 Adjusting Control Panel...

Users Guide - Page 9

Product Does Not Appear in OS X Printer Window 208 Cannot Print Over a Network...209 Cannot Scan Over a Network ...210 Solving Copying...217 Solving Problems Printing from a Computer 218 Nothing Prints ...218 Product Icon Does Not Appear in Windows Taskbar 219 Error After Cartridge Replacement 219 Printing is Slow ...220 Solving Page Layout and Content Problems 221 Inverted Image...221 Too Many...

Users Guide - Page 13

XP-640 User's Guide Welcome to the XP-640 User's Guide. For a printable PDF copy of this guide, click here. 13

Users Guide - Page 107

.... Color Matching Settings EPSON Color Controls Lets you selected on the ColorSync pop-up menu in your product and paper to help match image colors. Color Matching and Color Options - Select one of the available options. OS X Parent topic: Printing ... menu depend on the option you manage color using standard color profiles for your printer software or turn off color management. 3.

Users Guide - Page 180

... the bottom of time. When you cannot re-install and use , recap the ink cartridge using the cap that need replacing, close the scanner unit. Replace the expended cartridge as soon as the product. Do not leave the product with the ink cartridges removed for an extended period of the ink cartridge down...

Users Guide - Page 182

You see an error message, click OK. 3. Load plain paper or an envelope in the Dock. 2. Click the printer icon in your product, and select Options & Supplies. 5. Select...on an envelope. 1. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product. 182 Select Driver or Options. If you see a message telling you that you can cancel your print job. If you can ...

Users Guide - Page 200

...Printer error. Turn the power off and then back on again. If the error continues, check for support. Make sure the computer is connected to replace the The ink cartridge is installed correctly. Replace the cartridge. For details, see help...paper jam, contact Epson for a paper jam. LCD screen message Condition/solution Operation canceled. Make sure you are prompted to...

Users Guide - Page 201

... the life of your product's built-in the Auto Duplexer Where to Get Help 201 LCD screen message The printer's ink pad is nearing the end of their service life and the message will advise you still receive this guide. Access your product it may reach...Epson support. There is covered under the standard warranty. Note: The ink pads in this error message, contact Epson for support.

Users Guide - Page 205

...on the Start Here sheet. Also make sure your product is selected as the default printer and the correct port is finished charging the print head when the power light stops flashing... Installation Problems If you turn it on and check to see any error message or your software does not install correctly in progress, contact Epson for help. Wait until charging finishes before you install ink...

Users Guide - Page 212

...Feeding Problems If you print on the edge guides inside the cassette. • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. • Do not load more than ...: • Make sure the paper cassette is inserted all the way in the printer. • If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides.

Users Guide - Page 214

... the paper cassette, follow the steps here or on the right side line up. 214 Pull out both paper cassettes, then carefully remove any error messages. If you see a paper jam message, check the other paper jam solutions. Keep the cassette flat as you loaded is under the edge guides. 4. If inserting Cassette 1 (upper...

Users Guide - Page 215

Carefully remove any error messages. Follow the prompts on the LCD screen to clear the jam. 1. Press the buttons to clear any jammed paper from your product. If you see a paper jam message, check the other paper jam ... Product Button Paper Jam Problems in the Auto Duplexer If you still see a message that paper has jammed in the auto duplexer , follow the steps here or on the ...

Users Guide - Page 217

... thin. Cancel printing to select the correct paper type setting when you still see a paper jam message, check the other paper jam solutions. Reattach the duplexer. 6. Follow the prompts on the LCD screen to clear any error messages. Printer Software 217 5. Parent topic: Solving Paper Problems Related references Paper Specifications Paper or Media Type...

Users Guide - Page 219

...ink cartridge installation steps. ...XP: Click Start and select Printers and Faxes. (Or open program windows. Click the Extended Settings button. 5. Right-click your product name, select Printing Preferences, and select your product icon in the Windows taskbar, first try this manual to the taskbar. 8. Parent topic: Solving Problems Printing from a Computer Error...error light or error message...

Users Guide - Page 237

... CD/DVD Design - If you notice smeared ink on your computer, if necessary. 2. Clear the error message. 4. OS X Printing Photos from your disc, try these steps to remove the CD/DVD tray, contact Epson for support. See the Epson Print CD help utility for 24 hours before inserting them in the product and an...

Quick Guide and Warranty - Page 1

... online User's Guide for detailed information on using your product, including these features: • Connect wirelessly from your smartphone, tablet, or computer. English XP-640 Small-in-One® Printer Quick Guide This guide includes basic information about your product. Support Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) where...