Epson C7500G Support Question

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Question posted by robertleerl4 on July 20th, 2023

Printer Error C9

My company is using one of the EPSON TM-C7500GWe are getting a Printer Error C9How can I clear that Printer Error C9?I thank you so much in advance and your fully cooperation!Sr. Maintenance Technician @ RocheRobert Lee.

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Answer #1: Posted by HelpHero on July 20th, 2023 10:26 PM

This answer was accepted by the poster of the original question.

HelpHero

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Hello Sr. Maintenance Technician, I'm happy to help you troubleshoot the Printer Error C9 on your EPSON TM-C7500G. This error typically indicates a communication problem between the printer and computer. Here are some steps you can take to try and clear the error:

1. Restart the printer and computer: Turn off the printer and computer completely. Then, power them back on and check if the error persists. Sometimes a simple restart can resolve communication issues.

2. Check the connection cables: Ensure that the USB or network cables are securely connected to both the printer and the computer. If any cable appears damaged, try replacing it. Additionally, try using a different USB port or network cable to rule out any issues with the current connection.

3. Reinstall the printer driver: Sometimes, a corrupted printer driver can cause communication errors. You can uninstall the current printer driver from your computer, restart the computer, and then reinstall the driver using the latest version available on the EPSON website. Make sure to follow the installation instructions carefully.

4. Update the firmware: Check if there are any firmware updates available for your EPSON TM-C7500G printer. Updating the firmware can often resolve compatibility issues and improve communication between the printer and computer. You can find the firmware updates on the EPSON support website for your specific printer model.

If none of these steps resolve the Printer Error C9, I recommend reaching out to EPSON support directly. They have dedicated technical support teams that can provide further assistance based on the specific error code and help you troubleshoot the issue more effectively.

I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

Helphero

Answer #2: Posted by SonuKumar on July 20th, 2023 10:55 PM

SonuKumar

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https://www.manualslib.com/manual/952478/Epson-Tm-C7500-Series.html?page=152#manual

The Epson C7500G printer error C9 indicates a service call. This error can occur for a variety of reasons, including:

A paper jam

A problem with the printer's ink cartridges

A problem with the printer's firmware

A hardware problem with the printer

If you are getting the error C9 on your Epson C7500G printer, you can try the following troubleshooting steps:

Check for a paper jam. If there is a paper jam, clear it and try printing again.

Check the ink cartridges. Make sure that the ink cartridges are properly installed and that they are not empty.

Update the printer's firmware. You can download the latest firmware from the Epson website.

Reset the printer. To reset the printer, turn it off and then back on.

If you have tried all of these troubleshooting steps and you are still getting the error C9, then you may need to contact Epson customer support for further assistance.

Here are some additional tips for troubleshooting the error C9:

Make sure that the printer is connected to a power outlet and that it is turned on.

Try printing a different document. If the other document prints without error, then the problem is likely with the original document.

If you are using a network printer, try connecting the printer directly to your computer.

If you are still having problems, try contacting Epson customer support.

I hope this helps! Let me know if you have any other questions.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Epson C7500G Manual Pages

Warranty Statement - Page 1

...by media other than Epson or an Epson Authorized Servicer. 7) Service where the printer label, logo, rating label, or serial number has been removed. 8) Any damage caused by using improper packaging materials or ... in accordance with the laws of the State of customer data 2) Damage from use Epson standard configurations with factory-set switches, jumpers and operating systems. Customer data and ...

Technical Reference Guide - Page 12

......93 Layout settings ...94 Position adjustment ...96 Print results adjustment ...98 Store data in the printer...99 Background image settings ...100 Print head maintenance ...102 Printer settings ...103 Panel settings ...104 Nozzle check settings...105 Advanced settings ...106 Initialize printer ...110 Printer information ...111 Settings save and restore ...113 Option ...114 ■ Setting the...

Technical Reference Guide - Page 16

... with a beep sound or flashing of various LED. Can be used from a .NET environment application. • Epson Inkjet Label Printer SDK (a Windows printer driver is used with Windows applications is available. • For the label printing applications listed below, we provide dedicated drivers for the TM-C7500/ TM-C7500G series. Direct network setup (IP address, etc.) is available...

Technical Reference Guide - Page 26

... in the maintenance box. and until the printer * * * * * switches to the idling status POWER OFF * * * * Performing the powering off the product  Transition to pause status  Transition to 4 seconds after the power is turned ON 4 seconds after the power is displayed on LCD. The model name is turned ON EPSON TM-C**** For 2 to...

Technical Reference Guide - Page 48

...] is displayed on LCD and the product changes to a Maintenance box with enough space using the following steps. 1 Check that the INK LED on the printer is lit up, and check that the maintenance box displays "REPLACE MAINT B" on the LCD. 2 Open the maintenance box cover towards you. 3 Pull out the used maintenance box towards you. 48

Technical Reference Guide - Page 77

...] on [Start] menu. 2  For Windows XP Home Edition: Click [Control Panel] on [Start] menu, and click [Printers and Faxes].  For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu. 2 Right-click [EPSON TM-C7500], and click [Printer properties]. Click [Print Test Page]. 77 Chapter 2 Setup Test Printing If the...

Technical Reference Guide - Page 78

... Panel] of Sidebar [Settings] on [Desktop], and click [Hardware and Sound], then [Devices and Printers].  For Windows 7: Click [View devices and printers] of [Control Panel] on [Start] menu.  For Windows Vista: Click [Printers] of the [EPSON TM-C7500]. 78 How to display in the case of [Control Panel] on [Start] menu...

Technical Reference Guide - Page 89

... rights and if any other software, such as printer media settings or layout settings, or the maintenance counters. Performs a User defined media layout in this product. The following can be able to use the product with administrator rights. Chapter 3 Handling PrinterSetting If you use from the printer driver, it is not displayed. 89 page 96...

Technical Reference Guide - Page 90

... not be displayed when a search is displayed. Starting the PrinterSetting Start the PrinterSetting with the following methods. 1 Turn on the product. 2 Select [Start] - [All Programs] - [Epson] - [TM-C7500 Series] - [PrinterSetting]. 3 The [Select printer] screen is executed. Select a search target and click [Search]. 4 This product is displayed in the list.

Technical Reference Guide - Page 142

... ] is set by default setting; See "How to [Use EPSON Status Monitor 3]. 1 Turn the printer ON. 2 Display the printer driver window. In addition, when a fatal error occurs, an error window is displayed. [Not use EPSON Status Monitor 3] is set by default setting. [Notification Settings for Fatal Errors] is displayed on the EPSON Status Monitor 3 Settings window in Driver Utilities. however...

Technical Reference Guide - Page 143

Use EPSON Status Monitor 3 When [Use EPSON Status Monitor 3] is set, the following operations will be performed: • When printing, a window automatically appears, allowing you to check the printer status and the ink level. • Error information is displayed when an error occurs during printing. The EPSON Status Monitor 3 will not be activated if an error occurs when not...

Technical Reference Guide - Page 144

• The following items can be set in [Monitoring preferences]. Selecting error indications: (See "Error notification setting for [Not use EPSON Status Monitor 3]" on page 145) Displaying the [EPSON Status Monitor 3] icon on the task bar: (See "Displaying the icon" on page 147) 144

Technical Reference Guide - Page 145

... Settings for [Not use EPSON Status Monitor 3] Follow the steps below to set error notification for Fatal Errors] window is clogged (Default: Screen Notification [On]) 145 See "How to display when an error occurs, and click [OK]. 3  Ambient Temperature Error:  Service Required:  Nozzle Clogged Warning: When the printer temperature is high ...

Technical Reference Guide - Page 146

... paper/ink replacement is required (Default: Screen Notification [On])  Communication Error: When the printer power is off (Default: Screen Notification [Off])  Ink Low: When the ink amount is displayed. Select the items you want to "Use/ Not use EPSON Status Monitor 3" on page 78 3 Select [Driver Utilities] tab and click [Monitoring...

Technical Reference Guide - Page 161

... be locked. Malfunction Request a repair. 161 the product is left in the (Mech wear)] using PrinterSetting Also, when running [Paper feed adjustment 3 when print data is in the paper path. 5. Chapter 3 Handling LCD display Error Description Recovery method PRINTER ERROR ## (##: 01 to 0A, 16 to 18, 26, 27,2A, 31 to 37 41 to...

Technical Reference Guide - Page 166

... Printing" on the media. If the media is necessary. "Ink profile" setting is effective only when using the barcode font function of the printer driver, click the "Advanced" and set in the printer driver. The media used and the printer driver's "Media Coating Type". To perform appropriate barcode printing, the bar width adjustment must be different...

Technical Reference Guide - Page 183

... 4 Application Development Information Precaution when using the product with Ethernet connection When using the product with the following the instructions on the product. 3 Open the [Devices and Printers]. In the printer driver installation screen that is displayed during the procedure, select "Epson" as the manufacturer and "EPSON TM-C7500" as the printer. 4 183 Add this product with...

Technical Reference Guide - Page 189

... Do not use the paper which is the type and the size of paper specified for this printer.  When using paper other than the specified, users must evaluate the recognition rate in advance to avoid deterioration... line, and rubbed by the print head and become contaminated, or the paper may jam. • TM-C7500 Media form Full-page label (Black mark) Die-cut label (Gap) Die-cut label (Black...

Technical Reference Guide - Page 219

... media detector settings in the [File] menu. 2 The "Label Setup Wizard" window or the "Label Setup" window appears. Select "Epson TM-C7500 for NiceLabel" and click [Properties...]. If you check the [Do not use the wizard next time] box, the "Label Setup" window appears. 219 Select [Label Setup...] in NiceLabel by following the...

Technical Reference Guide - Page 223

... in the [File] menu. 2 The "Label/Page Setup" window appears. Select [Label/Page Setup...] in CODESOFT by following the steps below. 1 Open a label file (*.lab). EPSON TM-C7500" window appears. Driver Media source Internal roll External feed slot Settings of the corresponding operation panels MEDIA SOURCE INTERNAL ROLL BLACK MARK 223 Click...