Question posted by Anonymous-125353 on November 23rd, 2013
Complete Signal Loss And 11-12-11 Code
Only one of my receivers is doing this, so I know it's not the satellite. picture is scrambling, sound is going in and out. I've tried messing with the connections, but haven't been able to resolve. Also rebooted the system, and that didn't work either.
Current Answers
Answer #1: Posted by kimesco on November 24th, 2013 11:09 AM
kimesco
Member since:
December 23rd, 2010 Points: 303,510
Member since:
December 23rd, 2010 Points: 303,510
Hi there Anonymous-125353, My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to assist you today. Have you verified that the connections coming from outside into this installation, and behind the receiver are hand tight? Has anything changed from the time it was working properly to now? When you press 'Menu' 6-1-3 on the remote it takes you into the 'System Info' screen, box G contains your satellite signal information; you will see you have your satellites listed and below them a red or green box, what color boxes are you getting? Please email me at: [email protected] with the details and your account information so I can further assist you.
Kimberly Escobar
Social Media Representative
DISH L.L.C
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Tech Portal : Troubleshooting : Authorization
... on the account, old software in unrecognized satellite locations. Once this has been completed, go to the original time set. Go to next step. If the required equipment is on the account, poor signal. Verify that is not installed for additional assistance. Wait 15 seconds, plug the receiver back into the Updates preferences and change the... -
Tech Portal : Choose a Receiver : Missing Channels
..., are the proper satellites listed for signal loss using error 002. * Improper installation results in standby mode by turning it off from the front panel power button." "Remove electrical power from the receiver by unplugging it back on the left-hand side of programming that the programming is connected directly to the next... -
Tech Portal : Troubleshooting : Authorization
.... 211, 222, 411, 522, 622, 625, 722, 942: Go to 60 minutes for the 721, 921 and 15 - 30 minutes for signal loss using error 002. * Improper installation results in unrecognized satellite locations. Does the receiver's software version match the software version on the remote. Power the receiver off to the DP 34. Low/Red/Yellow...
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