Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by issjoe on February 7th, 2014
How To Get To The Dell Optiplex 360 Restore Partition
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... make better use of Intel Corporation in the United States and/or other countries. and other rights owners. Dell Inc. Use of this copyright protection technology must be used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable. Reproduction of certain U.S.
patents and other intellectual property rights owned by Macrovision...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 37
... remaining troubleshooting steps. Using the Hardware Troubleshooter
1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in a program, see www.dell.com/regulatory_compliance.
For additional safety best practices information, see the program documentation.
This message may help support personnel to diagnose and fix the problem(s). •...
Setup and Quick Reference Guide - Page 38
... power cable is securely connected to the system board power connector (see in your Service Manual at support.dell.com).
• Ensure that the display is connected and powered on.
• If the display is...38
Troubleshooting Tips I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - Press a key on support.dell.com. I F T H E P O W E R L I G H T I N G B L U E -
Setup and Quick Reference Guide - Page 39
...THE ELECTRICAL OUTLET
Troubleshooting Tips
39 For additional safety best practices information, see "Dell Diagnostics" on page 41). For
more information about the type of memory supported... supported by your Dell computer to the Windows Classic view. Lockups and Software Problems
NOTE: The procedures in this document were written for minimum memory requirements. Desktop Computer" on page...
Setup and Quick Reference Guide - Page 41
... is not available from the start menu and press . Access the Dell Support Utility from the icon on (or restart) your computing environment. Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that no diagnostics utility partition has been found, run the Dell Diagnostics from the Start menu. • Verify that the Show icon...
Setup and Quick Reference Guide - Page 42
...boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions... menu that you see the Microsoft® Windows® desktop; 4 Press any key to start the CD menu and press to proceed. 6 Select Run the 32 Bit...
Setup and Quick Reference Guide - Page 43
a Click the Windows Vista Start button , and right-click Computer. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer.
otherwise, contact your administrator to a Previous Device Driver Version 1 Click the Windows ...
Setup and Quick Reference Guide - Page 44
... the Drivers and Utilities media, go to step 2. If Device Driver Rollback does not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
The drivers that are used by your computer are automatically displayed in the My...
Setup and Quick Reference Guide - Page 45
... required by your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for driver
software. 6 Click Browse and browse to the location ... tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to the same operating state as ...
Setup and Quick Reference Guide - Page 46
... and close all data (for the Windows default view, so they may not apply if you received your operating system problem. Using Dell Factory Image Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any programs or drivers installed after you set your ...
Setup and Quick Reference Guide - Page 47
... hard drive is the first drive detected by the computer. To reinstall Windows, you ordered your primary hard drive to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next. Using the Operating System Media
Before reinstalling the operating system, try the following: • Windows Device...
Setup and Quick Reference Guide - Page 48
... If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately.
This selection changes the boot sequence for one time only.
6 ...from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; then, restart your computer. Reinstalling Windows
NOTE: The reinstallation process can take 1 to ...
Setup and Quick Reference Guide - Page 49
... or contact support.
• Enter the Express Service Code to your computer.
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on your computer. Some features or media may ship with your computer.
Finding ...
Setup and Quick Reference Guide - Page 53
... questions most frequently asked by Dell customers about their laptop and desktop computers. • Dell Support e-mail addresses: mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
Setup and Quick Reference Guide - Page 60
... previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and utilities, 43 software, 43
S
safety information...
Setup and Quick Reference Guide - Page 61
... software, 39-40 tips, 37
U
updates software and hardware, 41
V
view back, 8 back panel connectors, 7-9 front, 7
W
warranty information, 50 Windows License label, 50 Windows Vista
Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program Compatibility wizard, 40 reinstalling, 49 returning to a previous device
driver version, 43 System...
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