DIRECTV D11 Support Question
DIRECTV D11 Support Question
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Question posted by farrIsmu on March 31st, 2014
Directv D11 Wont Turn On
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Current Answers
Answer #1: Posted by freginold on May 31st, 2014 12:34 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, first check the power to the box, make sure the plug is attached securely and the outlet has power. Then check the vent on the box to be sure it is not blocked -- if it is, the insides may have overheated. Check and clean the vent and fan, then try to turn it on again. (If the box feels hot, wait for it to cool down a bit then try.)
If the box still won't turn on, you will probably need to replace it. You can contact DirecTV here:
https://support.directv.com/app/contact_us
Related DIRECTV D11 Manual Pages
System Manual - Page 11
... do not place vases or other padded surface. • Always unplug your DIRECTV® Receiver before you move your DIRECTV® Receiver near water (for required grounding of the metal structure of the dish antenna. Note to Satellite Dish Installer: This reminder is rated at different temperatures, allow proper airflow to use only No. 26...
System Manual - Page 14
... you press a button that is in the left-most position to control your TV and DIRECTV® Receiver on or off or on. If the light flashes several times for just one press, ...want to control and then use the POWER button to turn your DIRECTV® Receiver.
Mode Switch
14 DIRECTV® NON-DVR USER GUIDE
These two buttons turn a single component on -screen message will pop up to...
System Manual - Page 26
..."Add..." Channels I Get", "Custom 1" and "Custom 2". Closed Captioning High-Definition Receivers
Select the "CC" option, then select either "DIRECTV Subtitles" or "Closed Captioning" for the option you subscribe to. If one or... the only difference so check out both to determine your preference. (Select OFF to turn the display of your remote and select "Change favorites list". or "Remove..." TV...
System Manual - Page 33
...Controls
Parental Controls enable parents to place certain restrictions on . On High-Definition Receivers you can easily override the limits. An onscreen message will appear whenever anyone... restricted, or attempts to spend or watch beyond limitations set and temporarily unlocked, turning the receiver off will turn parental controls back on just who's watching what, and requires a passcode to ...
System Manual - Page 42
... ID service through your phone company and your receiver must be connected to display Caller ID, press MENU, select "Caller ID" then select "Turn On Notices." You can review your 25 most...receiver to configure and review your receiver to a phone line.
When the Notification option is on your Call Log, select "TVmail & Caller ID," select "Edit Settings", then select "Caller ID."
42 DIRECTV...
System Manual - Page 52
...'ll see a message onscreen that 's right for the onscreen program guide. The DIRECTV® Receiver will turn on. (Make sure your DIRECTV® service. Using the arrow keys on !) 3. Your receiver is gathering information from the satellite for you and subscribe to DIRECTV service.
52 DIRECTV® NON-DVR USER GUIDE
Have on the access card itself. The...
System Manual - Page 54
... outputs on the connectors your digital satellite receiver; they are color-coded. Please contact the manufacturer of such equipment for connecting your equipment.
you may restrict viewing or recording with your receiver and TV support; Connections
Connections for Auxiliary Equipment
If you upgrade your TV, get a new DIRECTV Receiver, or add new equipment such as...
System Manual - Page 60
... -screen text language. No matter which include:
Guide HD Channels (HD Receivers ONLY): Choose whether you want the first press of large text areas when they scroll.
Scrolling Effects: Turn scrolling effects on or off. Guide shows: Select whether you want the...a second time shows you HD channels and their duplicate SD channels or to a new channel.
60 DIRECTV® NON-DVR USER GUIDE
System Manual - Page 66
... the front of transmission from up . However, you can come here to see the satellite signal strength your system is getting or to 200 feet away. Satellite
This option is typically only used by installers when your receiver is initially set up to repeat the satellite setup procedure.
66 DIRECTV® NON-DVR USER GUIDE
System Manual - Page 73
Follow these potential trouble areas: cabling, pointing the satellite dish, phone
connection and access card. 7. Select "Parental, Fav's & Setup." 4. Chapter 5 - First make sure that there is inserted in place correctly. All connections -- There are batteries in the remote control, and they are in the DIRECTV® Receiver. Turn on your remote, then select "Run Test...
System Manual - Page 74
... Recordings", then "To Do list". - Frequently Asked Questions
Progress bar freezes while Acquiring Guide Data / Data From Satellite
While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is changing channels to tune the show as requested. - Possible Causes: - This may be acquired.
DIRECTV® Receiver turns on the screen, progress freezes during download.
System Manual - Page 81
...Reset" item from the left menu and follow the on TV? -
Chapter 5 - Verify that your DIRECTV® Receiver is connected to the correct mode. - You can also press MENU, select "Parental, Fav's & ... 81
4
5
6 Verify "MUTE" button is working
Caller ID information isn't showing on your receiver is turned off. If connected to stereo, make sure stereo is on the right side. If your TV ...
System Manual - Page 88
FCC Customer Information
This device complies with Part 15 of the FCC rules. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV
• Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Numbers: D or H Federal Communications Commission (FCC): This equipment complies with the limits of a Class B digital device, pursuant to the following two conditions...
System Manual - Page 91
...FCC Customer Information
If trouble is experienced with this DIRECTV Satellite Receiver does not disable your alarm equipment. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your alarm company, telephone company or a... the installation of this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If you disconnect...
Installation Guide - Page 2
Never released. Updated D11 default baud rate and added R15 in
Table 3-1. Added command GetTuner and the ...D.
Version 2.2
Page 2 of Amplifier codes
(Table 17)
J.
Intermediate version. W. Fixed baud rate in Section 3.9.
HR21P
DIRECTV, Inc.
J.G. J.G. DIRECTV Set-Top Box Information for H20. Initial version
J. Updated formating
J. G. G.
M.
B.S.
Installation Guide - Page 6
...42
March 5, 2008 DTV-MD-0058 This specification is subject to custominstallsupport@directv.com
DIRECTV, Inc. DIRECTV does not accept any of third parties. Other models are provided "as ...other intellectual property rights of the technologies described. DIRECTV expressly disclaims any related discussions. Anyone planning to set-top box (STB) models D10, D11, D12, R15, R16, H10, H20, ...
Installation Guide - Page 7
...by pressing the front panel keys simultaneously.
Table 2-2: Supported Shortcut Keys
STB Model D10 D11 D12 H10 R15 R16 H20 H21 HR20 HR21 HR21P
ACTIVE and UP ACTIVE and RIGHT.... Table 2-2 shows which shortcut keys are implemented by each model. Version 2.2
Page 7 of video.
DIRECTV Set-Top Box Information for prefixes and call waiting, and a modem test. ACTIVE and DOWN Skip Guided...
Installation Guide - Page 8
... Connector Data Rate (baud)
D10
RJ22
9600
D11
USB
9600
D12
USB
9600
H10
RJ22
9600
R15
USB
9600
R16
USB
9600
H20
USB
9600
H21
USB
9600
HR20
USB
9600
HR21
USB
9600
HR21P
USB and DB-9F
9600
3.1 USB 2.0 Data Ports
All new DIRECTV STBs have USB 2.0 data ports. Table...
Installation Guide - Page 10
DIRECTV Set-Top Box Information for the Installer
4 Data Port Commands
4.1 Data Port Commands and Supported STB
Table 4-1: Commands and Supported STB
Command Command Label Code
D10 D11 D12 R15 R16 H10 H20 H21 HR20 HR21 HR21P
0x81
Standby
Yes Yes Yes ...Yes Yes Yes
0x9F
OpenUserChannelMT No No No Yes Yes No Yes Yes No No
DIRECTV, Inc. Version 2.2
Page 10 of 42
March 5, 2008 DTV-MD-0058
Installation Guide - Page 11
... 4-2: Software Version of Supported STB
DIRECTV STB
Software Version
D10-100
0x1040
D10-200
0x1040
D10-300
0x1043
D11-100
0x1040
D12-100
0x1050
D11-300
0x1040
D11-500
0x1040
R15-100
0x1029
R15-300...the carriage return hex code). Version 2.2
Page 11 of Supported STBs
DIRECTV STBs with the software version listed in Table 4-2 and newer software versions support data port commands ...
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