How Do We Get Removed As Members Of Classmates.com?

About 7 or 8 years ago I signed up as a trial member of classmates.com. It was something like $15 or so for a year. After that we did not hear from them for several years. Within the past couple years or so they started charging my account on a regular basis. About a year ago or so we contacted them and they apologized, said they would remove our information and reimburse the charges. We just were working on our budget and saw several more charges from them. How do we get this to stop and get our money back. I am so mad by now, I am ready to contact our friend who is an attorney to have him get involved.

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Answer #1: Posted by DreadPirateRoberts on February 27th, 2011 6:21 AM

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DreadPirateRoberts

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Canceling your Classmates membership

Our goal at Classmates is to be the world's best place to reconnect with others. Thousands of new members sign up every day at Classmates, and we don't want you to miss out when more of your friends arrive. It is our sincere hope that you will explore and enjoy Classmates.com a while longer and decide to stay with us. Should you decide that you indeed wish to cancel your Classmates membership, please follow the instructions below.

Free Members
You may cancel your free membership by removing your information from the Classmates directory. To do so, please follow these steps found at the Classmates.com web site regarding cancellations:

Log in to your account. Click here. Choose the appropriate reason for removal. Click REMOVE REGISTRATION to complete the process.

Gold Members
If you wish to cancel your Gold membership, please contact our Member Care Team regarding your request. A representative will respond to your message via email to assist you in converting your membership to the free level.

Note: You may cancel your Gold membership and/or remove your name from our site at any time; however, per the Terms of Service to which you agreed when you paid for your Gold membership, membership fees are non-refundable, so a cancellation will result in the forfeiture of your membership fee.