Canon MP960 Support Question
Canon MP960 Support Question
Find answers below for this question about Canon MP960 - PIXMA Color Inkjet.Need a Canon MP960 manual? We have 2 online manuals for this item!
Current Answers
Answer #1: Posted by BusterDoogen on April 12th, 2017 5:23 PM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
It sounds as it referring to a service request which 5f 51 013 isn't listed anywhere. I suggest you go here for assistance in determining the service needed, or call Customer service 1 (800) 652-2666.
I hope this is helpful to you!
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Related Canon MP960 Manual Pages
Quick Start Guide - Page 2
... - Telephone Device for the Deaf (TDD) support is our helpful tech support web site. www.canontechsupport.com
For quick and comprehensive self-help in an intuitively...Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information. Toll-Free Live Tech Support - (1-800-828-4040)
This option provides live telephone technical support, free of service...
Quick Start Guide - Page 55
... for detecting the remaining ink level is recommended after the printing. If an empty ink tank is continued under the ink out condition. Routine Maintenance
51 Press and hold the Stop/Reset button for at least 5 seconds, and then release it . z Ink may damage the machine.
Replace the ink tank. Please...
Quick Start Guide - Page 60
... wrong position. See "Prepare the replacement tank." on page 64.
56
Routine Maintenance Contact your Canon service representative. z If the Ruled Lines Are Shifted
Step 1
See "Aligning the Print Head" on page... the Print Head may be damaged. When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the ...
Quick Start Guide - Page 67
... Print Head Deep Cleaning after 24 hours.
(3) If this does not solve the problem, the Print Head may be damaged. Contact your Canon service representative. If a particular color is not printed properly, replace the ink tank of the Print Head.
(1) Print the nozzle check pattern to check the print head condition. Routine...
Quick Start Guide - Page 73
... or Letter-sized plain paper in step 2.
7 Repeat step 3 three times. If there are no signs of improvement after performing cleaning three times, contact a Canon service representative.
„ Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section describes how to clean the inside of the Paper Output Tray and...
Quick Start Guide - Page 77
...then reinstall it. U072 "More than one ink tanks of your device, you can damage the machine. Contact the service center." "The device may also have to strong light. Press OK and repeat operation....is not exposed directly to dismiss the error message, then load a sheet of the following color is loaded in the correct position. Automatic Print Head Alignment cannot be damaged. Press the ...
Quick Start Guide - Page 78
... seconds, and then release it.
* With this error still remains, contact a Canon service representative.
Then, turn on the machine.
The Card Slot is not operating correctly." You ... an Ink Tank" on the LCD.
If the same error occurs, contact a Canon service representative. "Scanner is set to read-only mode before performing operation." If this operation,...
Quick Start Guide - Page 80
... your disc drive and then the name of the disc drive depends on the desktop, there may be a problem with the CD-ROM. Contact a Canon service representative. If the drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling.
76
Troubleshooting
In non-XP Windows, open the...
Quick Start Guide - Page 81
... disks and see if they are using one, support USB 2.0 Hi- Contact a Canon service representative. Action
If your computer, USB cable, or USB hub.
„ "Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub" or "This Device Can Perform Faster" Message Is Displayed (Windows XP Only)
Cause
The machine is displayed...
Quick Start Guide - Page 83
...z If the problem is still not resolved after 24 hours or later. Contact your Canon service representative.
Print the nozzle check pattern to perform Print Head Deep Cleaning, see "Getting the...left as illustrated in the Operation Panel does not match the actual type of the missing colors are clogged.
(A) Correct L-shaped air hole.
(B) Incorrect Part of the loaded printing ...
Quick Start Guide - Page 89
...the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
If you cannot pull the paper out, turn the machine off the machine in...machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Paper Jams
Cause
Action
Paper jammed in the Paper Output Slot Remove the paper ...
Quick Start Guide - Page 90
... automatically. (3)Close the Rear Cover. (4)If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Action
Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless of A4 or Letter-sized plain paper in four, push it back on...
Quick Start Guide - Page 91
... machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Action
Note
When reloading the paper in the Cassette. If you are using the ... button on page 84 to its original position immediately after removing the paper, contact your Canon service representative.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from the...
Quick Start Guide - Page 94
...
Automatic Print Head Alignment has failed.
Disconnect the cable connecting the machine and the device, and then reconnect it to cancel the error so you started printing.
Action
Close...Press the OK button to the machine.
Perform necessary operations according your device, you are recommended to contact a Canon service representative as early as possible. (You will be erased, so print...
Quick Start Guide - Page 95
...page 56. z Your PictBridge compatible device may need to be switched to printing mode before connection. See "When Printing Becomes Faint or Colors Are Incorrect" on the camera you...Hereafter, the digital still cameras and digital video camcorders are collectively referred to your Canon service representative. If the problem is still not resolved, select a different photo and check if...
Quick Start Guide - Page 96
... Make sure the Platen Glass and the Photo Index Sheet are recommended to contact a Canon service representative as early as possible. (You will need to check the machine for example. If ... a Photo Index Sheet
Cause
"Failed to the machine.
"Printer error"
An error requiring servicing may have occurred. (Machine's POWER lamp flashes blue and ALARM lamp flashes orange alternately.)
...
Quick Start Guide - Page 102
..., or high humidity, the dust collected on the plug and the power outlet.
If the machine is placed at the power supply and call for service.
Never plug the machine into the power outlet. Never use a dry cloth to wipe off any way not described in this product and consult your...
Quick Start Guide - Page 103
... on a thick rug or carpet. Never attempt any of these safety precautions. Choosing a location
Do not install the machine in a location that are no user serviceable parts inside the machine, it , you ignore any maintenance procedure not described in contact with an ambient temperature range of 5°C to 35°C (41...
Quick Start Guide - Page 104
... while it is kept clear at all times so you purchased the machine. Do not use a power supply source other than the one rated for service. Do not place any object on the Document Cover.
For safety reasons, store Print Heads and ink tanks out of the reach of where you...
Quick Start Guide - Page 105
..., check with a legal representative in your jurisdiction.
z Paper money z Money orders z Certificates of deposit z Postage stamps (canceled or uncanceled) z Identifying badges or insignias z Selective service or draft papers z Checks or drafts issued by governmental
agencies z Motor vehicle licenses and certificates of title
z Traveler's checks z Food stamps z Passports z Immigration papers...
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