Brother International PT 2300 Support Question
Brother International PT 2300 Support Question
Find answers below for this question about Brother International PT 2300 - P-Touch 2300 Thermal Transfer Printer.Need a Brother International PT 2300 manual? We have 1 online manual for this item!
Question posted by tpalmer on September 20th, 2015
P Touch 2300 'cutter Error'
When pressing the print button, our machine shows Cutter Error!Please could you advise how to fix this "Cutter Error"?
Current Answers
Answer #1: Posted by waelsaidani1 on September 21st, 2015 1:02 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,787
Member since:
May 12th, 2013 Points: 19,501,787
The machine will display this message when the cutter does not operate correctly, which can be a result of a blocked tape exit path or blocked movement of the cutter blade. Before continuing we recommend that you remove any object that may be blocking the tape exit path. After that has been completed we recommend that you reset the cutter:
1. Power off the machine and disconnect the AC adapter from the right hand side of the machine.
2. Wait one minute and connect the AC adapter to the right hand side of the machine.
3. Press the ON/OFF key to turn on the machine's power.
If the issue continues the machine will require service.
The machine has 90 days / one year limited warranty and replacement service. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.
If the machine is out of warranty, contact a Brother Authorized Service Center for repair, go to the link below:
Related Brother International PT 2300 Manual Pages
Users Manual - English and Spanish - Page 2
CONTENTS
Getting Started
GENERAL DESCRIPTION 1 GENERAL PRECAUTIONS 2 BATTERIES ...3 OPTIONAL AC ADAPTOR 4 TAPE CASSETTE 5 CONNECTING THE P-TOUCH TO A COMPUTER 6 INSTALLING P-TOUCH EDITOR 7 STARTING P-TOUCH EDITOR 20 ATTACHING LABELS 24 PRINT HEAD & ROLLERS 25
For Your Information
POWER KEY ...26 CURSOR KEYS 26 CODE, ALT & SHIFT KEYS 27 SPACE KEY ...30 RETURN KEY ...30 TAB FUNCTION ...
Users Manual - English and Spanish - Page 3
MIRROR PRINTING FUNCTION 53 LENGTH FUNCTION 54 AUTO CUT FUNCTION 56 PRINT KEY ...57 FEED & CUT FUNCTION 57 NUMBERING FUNCTION 58 REPEAT PRINTING FUNCTION 59 MEMORY FUNCTIONS 61 TROUBLESHOOTING 65 ERROR MESSAGE LIST 66 SPECIFICATIONS 69 ACCESSORIES (For USA Only 70 PT-2300/2310 CONTACT INFORMATION (For USA Only 74
ii
Users Manual - English and Spanish - Page 6
q Do not use tapes that do not have the mark.
This may damage the tape cassette. Do not use the machine in dusty places, and keep it out of both direct sunlight and rain.
2 q Do not pull on the tape being fed from the P-touch. KEYBOARD & LCD DISPLAY
Cursor keys Return key
Delete key Power key
GENERAL PRECAUTIONS
q Use only Brother TZ tapes with this machine.
Users Manual - English and Spanish - Page 7
..., the batteries may leak, overheat or burst, or the print head may cause staining.
q Do not try to high ...machine. Use of the machine. 2 If batteries are installed. • Use eight AA alkaline batteries in the memory will be used for an extended period of removing the old ones, otherwise the text shown in the memory will void the warranty. When you do not touch the cutter...
Users Manual - English and Spanish - Page 9
...Insert the tape cassette firmly into the tape compartment, making sure that the entire back
of the cassette touches the bottom of the compartment. When inserting the tape cassette, make sure that the end of the... is possible to make sure that the inner ribbon does not catch on the machine if it is off. 6 Hold down c and press _ once to advance the tape and remove any slack.
5 Also, make ...
Users Manual - English and Spanish - Page 10
... PC-compatible or Macintosh computer, and print labels and stamps created using the P-touch Editor software. The P-touch Editor software and the printer driver must be installed before the P-touch is
connected to do so.
CONNECTING THE P-TOUCH TO A COMPUTER
This machine is equipped with the PT-2300/2310. When connecting the P-touch to the computer is not included. Follow...
Users Manual - English and Spanish - Page 11
... power user or administrator privileges. On an IBM PC-Compatible Computer
To Install the P-touch Editor Software: 1 Check that your PT-2300/2310. Do not connect the PT-2300/2310 to display the dialog box.
7 This software cannot be needed when printing
long labels or large amounts of additional free space may not be installed correctly...
Users Manual - English and Spanish - Page 12
... P-touch Editor software starts up, and then the Welcome dialog box appears.
To install just the printer driver, click the lower button (Printer driver). The InstallShield® Wizard for confirmation of the dialog box, and then click the Next button to continue. The first Driver Setup dialog box appears, informing you that the PT-2300/2310 printer...
Users Manual - English and Spanish - Page 13
... entered information. The Setup Type dialog box appears.
To change the information, click the No button, and then return to install. Compact: Only P-touch Editor Version 3.1 is installed.
• For a Custom Installation
Selecting "Custom", then clicking the Next button displays a dialog box that allows you to select which options to step 5.
7 Select the...
Users Manual - English and Spanish - Page 14
... option is installed, a dialog box appears, allowing you to select whether or not to do so, otherwise the PT-2300/2310 printer driver may not be installed.
Click the Change button to begin installation.
8 After P-touch Editor is selected, sub-components can be installed correctly.
10 After selecting the desired sub-components, click the Continue...
Users Manual - English and Spanish - Page 15
... the Next button. A dialog box appears, showing that the printer driver has been installed.
3 Click the Finish button. A dialog box appears, showing that the installation is finished.
4 Select "Yes, I want to restart my computer now.", click the Finish button to the computer using a USB interface cable as described on page 6, and then turn on the PT-2300/2310...
Users Manual - English and Spanish - Page 16
...® XP: 1 In the dialog box that appears, informing you
that the PT-2300/2310 printer driver will be installed, click the Next button.
2 After the dialog box appears, instructing you to connect the P-touch 2300/2310 and turn it on, connect the P-touch 2300/2310 to the computer using the enclosed USB interface cable as described on...
Users Manual - English and Spanish - Page 17
... display the Start menu. 2 Select "Programs". 3 Select "P-touch Editor 3.1". 4 Click "The User's Guide P-touch Editor Ver 3.1".
13
5 In the Found New Hardware Wizard dialog box that appears, indicating that installation of the PT-2300/2310 and the Found New Hardware Wizard are finished, click the Finish button.
6 In the dialog box that appears, indicating that...
Users Manual - English and Spanish - Page 18
... you to select what to display the dialog box. 3 Click the bottom button (Printer driver). To Replace, Add or Delete the Printer Driver: 1 Turn off the PT-2300/2310, and then disconnect it as a new printer. Select this option when connecting and using multiple PT-2300/2310s with the same computer. 5 If "Replace with a new one. Select this...
Users Manual - English and Spanish - Page 21
...button.
17 To Install the P-touch Editor Software: 1 Check that appears.
6 After the installer starts up, select the installation method. • For a Basic Installation Clicking the Install button... with an English operating system. Be sure to leave the PT-2300/2310 turned off.
3 Turn on a CD-ROM;
On...the software is needed when printing
long labels or large amounts of available hard-disk ...
Users Manual - English and Spanish - Page 23
... the Start button: q Double-click "Main.htm" in the User's Guide folder within the P-touch Editor Ver 3.1 folder installed on the hard disk. Then, select the appropriate printer from the list on the right.
4 Close the Chooser window to display the Chooser window.
3 In the list on the left, click the PT-2300/ 2310 icon...
Users Manual - English and Spanish - Page 24
....exe".
On an IBM PC-Compatible Computer
To Start Up P-touch Editor:
• By clicking the P-touch Editor icon:
• Double-click the "P-touch Editor 3.1" icon in the "P-touch Editor 3.1" group window.
• With the Start button:
1 Click the Start button in the taskbar to design and print labels for anyone to display the Start menu.
2 Select...
Users Manual - English and Spanish - Page 25
...button to hide the Properties. Page Properties icon
Text Properties icon
Font Properties icon Layout Properties icon
Database Properties icon (not available on the computer. Layout Rulers area
Print area
Title bar
Menu bar
Draw toolbar Print... the P-touch 2300/2310
21
On a Macintosh Computer
To Start Up P-touch Editor:
q Double-click the "P-touch Editor Ver 3.1" icon in the property ...
Users Manual - English and Spanish - Page 70
... appears if you hold
down
c and pressing O.
This message appears if a high-voltage adaptor is used . COOLING DOWN
This message appears when the print head is being used extensively (for this machine. Wait until printing continues.
66
This message appears if the tape cassette is changed while the P-touch is at the end of text...
Users Manual - English and Spanish - Page 71
... memory when none are stored.
This message appears if a checksum error occurred when the P-touch was turned on again. This message appears if an error occurs while data is longer than the maximum number of greater width. Error Message
Cause
Remedy
CUTTER ERROR! LINE LIMIT! Cancel the print job, and then try to recall or delete a text...
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