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Brother International MFC-9840CDW Support Question

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Question posted by johnhiss3 on November 27th, 2021

Brother Mfc9840cdw Pint Unable 71

Hi,I believe the polygon motor has finally seized up enough that it needs replacement. I believe that motor is within the laser scanner unit. I'm thinking it may be easier to just replace the scanner unit than try to get to the motor, but am looking for an advice or instruction you can give me. Thank you,John

Current Answers

Answer #1: Posted by SonuKumar on November 28th, 2021 7:48 AM
SonuKumar

Member since:
May 9th, 2021

Points: 16,621,300
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The message 'Print Unable 71' or 'Machine Error 71' will appear on the display if there is a mechanical malfunction of the Brother machine. ... To reset the machine, power the machine Off using the power switch located on the right side of the machine. Wait approximately 10 seconds and then power it back On.

https://help.brother-usa.com/app/answers/detail/a_id/52803/~/how-do-i-clear-the-message-print-unable-71-or-machine-error-71-from-the#:~:text=from%20the%20display%3F-,The%20message%20'Print%20Unable%2071'%20or%20'Machine%20Error%2071,malfunction%20of%20the%20Brother%20machine.&text=To%20reset%20the%20machine%2C%20power,then%20power%20it%20back%20On.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Brother International MFC-9840CDW Manual Pages

Software Users Manual - English - Page 2

...174; 1 Printing 2 Using the Brother printer driver...2 Printing a document...3 Duplex printing...4 Guidelines for printing on both sides of the paper 4 Automatic duplex printing (MFC-9840CDW and DCP-9045CDN only 4 Manual ...Quality ...21 Duplex Printing ...23 Watermark ...24 Page Setting ...26 Device Options ...27 Support tab ...30 Accessories tab ...31 Features in the BR-Script (PostScript...
Software Users Manual - English - Page 4

... to OCR ...99 Scan to File...100 Scan to FTP...101 Scan to FTP Manual Method...105 5 Remote Setup (MFC-9440CN and MFC-9840CDW only) 107 Remote Setup...107 6 Brother PC-FAX Software (MFC-9440CN and MFC-9840CDW only) 109 PC-FAX sending ...109 Setting up user information...109 Sending setup...110 Setting up a cover page...111...
Software Users Manual - English - Page 9

...driver is unable to print, you to allow communication through port number 137. Screens on your Brother device. You can also be downloaded from the Brother Solutions Center at: http://solutions.brother.com ... we have supplied. The latest printer driver can install them easily into the format needed by following the Quick Setup Guide. See Firewall settings (For Network users) on...
Software Users Manual - English - Page 21

The Brother Status Monitor window will appear. in the Tasktray, in the TaskTray (On Error) or on the Startup ...a configurable software tool that allows you to monitor the status of one or more devices, allowing you to display the status monitor on your computer- Turning on the status monitor 1 a Click the Start/All Programs/Brother/MFC-XXXX (or DCP-XXXX)/Status Monitor on your computer.
Software Users Manual - English - Page 22

... the icon in the tasktray or selecting the Status Monitor located in the Start/All Programs/Brother/MFC-XXXX (or DCP-XXXX) on your PC-in the tasktray or on your computer. &#...right click the Status Monitor icon and choose Help. 15 There are two locations where you can check the device status at anytime by condition. Note • You can display the status monitor on the desktop. Printing ...
Software Users Manual - English - Page 61

...Brother Scanner Utility. 54 For resolutions greater than 1200 dpi, use the 2 scanner glass. (See Pre-Scanning to crop a portion you want to scan and then crop a portion of a page after pre-scanning the document, you can scan a whole page. b Choose Feeder (Scan one side) or Feeder (Scan both sides) (MFC-9840CDW... and DCP-9045CDN only) in which you need to scan using the scanner ...
Software Users Manual - English - Page 68

... to USB, you can easily identify and troubleshoot any problems. „ Protected Device This message will appear if the protect switch of the USB flash memory drive ... drive. „ Unusable Device This message will appear if your USB flash memory drive is not supported by your Brother machine. 61 Scanning Changing the default file name a For MFC-9440CN and MFC-9840CDW, press Menu, 5, 2,...
Software Users Manual - English - Page 81

...DEVICE SETTING 3 You can configure or check the machine settings. „ Remote Setup (MFC-9440CN and MFC-9840CDW only) Lets you open the Remote Setup Program. (See Remote Setup on page 107.) „ Quick-Dial (MFC-9440CN and MFC-9840CDW.... 74 ControlCenter3 PC-FAX (MFC-9440CN and MFC-9840CDW only) 3 These buttons are for sending or receiving faxes using the Brother PC-FAX software. (See PC...
Software Users Manual - English - Page 115

... Program, click the Start button, All Programs, Brother, MFC-XXXX, and Remote Setup. • If your... highlight Fax) from a file. You cannot print the data until it is unable to use the Export and Import buttons to save several sets of settings for...108 Remote Setup (MFC-9440CN and MFC-9840CDW only) „ Print Lets you need to configure the firewall settings to allow communication through ...
Software Users Manual - English - Page 116

...-FAX Software (MFC-9440CN and MFC-9840CDW only) 6 PC-FAX sending 6 The Brother PC-FAX feature lets you to use your PC to send a document from the FAX Sending dialog box by a firewall and is set up user information 6 Note You can even attach a cover page. All you have to do is unable to use...
Software Users Manual - English - Page 128

... select the Add to Startup folder check box, so that is unable to use the PC-FAX Receive function, you may need to configure the firewall settings to allow communication through port number 54926 and 137. Brother PC-FAX Software (MFC-9440CN and MFC-9840CDW only) PC-FAX receiving 6 Note • The PC-FAX software can...
Software Users Manual - English - Page 176

...MFC-9840CDW, press Menu, 5, 2, 2. c Press Stop/Exit. b Enter the file name (up to save. 9 „ Too Many Files This message will appear if there are too many files stored on the USB flash memory drive. „ Unusable Device... any problems. „ Protected Device This message will appear if there is not supported by your Brother machine. 169 For DCP-9045CDN, press Menu, 4, 2, 2.
Quick Setup Guide - English - Page 11

.... See the instructions on the next page. See Distinctive Ring in Chapter 7 of the User's Guide for this service such as the Brother machine. Your external telephone answering device (TAD) will automatically answer every call yourself. See the instructions on the next page. If you have Voicemail on the same telephone line...
Quick Setup Guide - English - Page 14

...the MFL-Pro Suite, use this folder. „ Wireless Device Setup Wizard „ Presto!® PageManager® Uninstaller &#... the MFL-Pro Suite software and multifunction drivers. Start Here OSX You can find a Brother Authorized Service Center. Documentation View the...Pro Suite that includes the printer driver, scanner driver, the Brother ControlCenter2 and BRAdmin Light for features available ...
Network Users Manual - English - Page 181

...Using ARP to configure the IP address A If you are unable to use the BRAdmin application and your network does not use...254.1.0 through to 169.254.254.255. For example: 171 The device chooses it using the Reverse ARP (RARP) facility on . For more...command. However, you can be configured using control panel of a Brother print server is set to your host computer. type man rarpd...
Users Manual - English - Page 60

... as your receive mode. Will you be using Voicemail on the same telephone line as your machine using this service such as the Brother machine. Your external telephone answering device (TAD) will automatically answer every call yourself. Important Note: You can not receive voice messages on page 45. You control the telephone...
Users Manual - English - Page 107

..., you do not need a computer to . Supported file formats 14 Direct print supports the following file formats: „ PDF version 1.6 1 „ JPEG „ Exif + JPEG „ PRN (created by MFC-9840CDW driver) „ TIFF (scanned by all MFC or DCP Brother models) „ PostScript® 3™ (created by entering the directory name. b Choose Brother MFC-9840CDW Printer (1) and...
Users Manual - English - Page 122

... 106 The product may result in the United States. Food and Drug Administration (FDA) has implemented regulations for ventilation. Manufactured: BROTHER TECHNOLOGY (SHENZHEN) LTD. WARNING Use of...for cleaning. 5 DO NOT place this manual may fall, causing serious damage to laser products marketed in hazardous invisible radiation exposure. This product complies with the FDA regulations...
Users Manual - English - Page 138

...„ Clean the laser scanner windows with the white line. (See Replacing a toner cartridge on page 172.) „ The drum unit may be damaged. ...Brother Customer Service at the home position (b). „ The drum unit may be damaged. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Replace the toner cartridge that the toner cartridges are missing. Examples of the drum unit...
Users Manual - English - Page 258

...79 tray selection 7, 85 using ADF 20, 81, 83 using scanner glass 21, 80, 81 Cordless telephone (non-Brother 57 Cover page 38 custom comments 38 for all faxes 39 for ... redial 42 print jobs 8 remote fax options 68 Cleaning corona wire 158 drum unit 161 laser scanner window 154 scanner 153 Connecting external TAD (answering machine) .......53 external telephone 57 two-line external...

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