Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by cboles on August 24th, 2012
Replaced Toner - Printer Still Shows 'replace Toner' Message
I have replaced the toner in my MFC7360N printer for the first time (recently purchased) and the "Replace Toner" message will not go off. Is there a way to reset this?
Current Answers
Related Brother International MFC-7360N Manual Pages
Users Manual - English - Page 6
... your dated bill of sale showing that the Machine and the ...been altered or modified in any way (including but not limited to...replace the Machine and/or accompanying Consumable and Accessory Items is made by another device or software used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased...
Users Manual - English - Page 13
... Scanning using the scan key 50 Scanning using a scanner driver 51
A Routine maintenance
52
Replacing the consumable items 52 Replacing the toner cartridge 53 Cleaning the corona wire 58 Replacing the drum unit 59
B Troubleshooting
64
Error and maintenance messages 64 Transferring your faxes or Fax Journal report 69
Document Jams 70 Document is jammed...
Users Manual - English - Page 69
... machine is declared in accordance with the machine is running low, the LCD shows Toner Low. Toner Low A Toner Low
If the LCD shows Toner Low, buy toner cartridges, please call Brother Customer Service.
• We recommend that you clean the machine when you get a Replace Toner message. Note
• It is a good idea to Continue mode (Menu,
1, 8, and choose...
Users Manual - English - Page 74
...toner
cartridge assembly.
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it in case you accidentally spill or scatter toner...We recommend that you place the drum unit and toner cartridge assembly on for the machine to cool down... the machine will be extremely hot. Note
After replacing the toner cartridge, DO NOT turn off with a sheet ...
Users Manual - English - Page 79
... in the machine. b When the LCD shows Accepted, close the front cover.
63 If you do not, printed pages may separate from left several times.
1
Note
Make sure that you put the...a vertical stripe.
f Put the toner cartridge firmly into
place.
Resetting the drum counter
A
A
When you replace the drum unit with a new one, you need to reset the drum counter by gently sliding the...
Users Manual - English - Page 80
... the problem continues, call the telephone company and ask them to be replaced.
The toner cartridge is too hot. The temperature of the following: (For MFC-7360N and MFC-7460DN ) See Transferring your machine identifies the error or required routine maintenance and shows the appropriate message. If the fan is not spinning do not use it for...
Users Manual - English - Page 84
... 127.)
The paper in the tray is time to print data until you replace the toner cartridge.
Error Message Replace Toner
Scan Unable XX
Size Error DX Size mismatch Toner Ended Toner Low
Cause
Action
The machine will stop printing until the LCD shows Toner Ended. Start. (See Print media on page 17.)
Replace the toner cartridge with a new and unused original...
Users Manual - English - Page 102
... illuminated, press it to see if the LCD is showing an error message. (See Error and maintenance messages on the glass strip, or the corona wire is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Suggestions
Make sure that Use Printer Offline is plugged in copies.
Users Manual - English - Page 104
... not chosen in the printer driver.
Clean the paper pick-up rollers in Appendix A of the Advanced User's Guide.
If the LCD shows the Paper Jam message and you should straighten it...Setup menu of the Advanced User's Guide.)
Set Toner Save mode to Off in the machine menu settings. (See Toner Save in the Software User's Guide.)
Paper handling difficulties
Difficulties...
Users Manual - English - Page 108
... from side to side several times to spread the toner evenly inside the cartridge.
Check if the Toner Settings of the Advanced User's Guide.)
Check the machine's environment. Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver. (See Toner save in Chapter 1 of...
Users Manual - English - Page 109
... page 17 and Basic tab in the Software User's Guide.)
Choose Reduce Ghosting mode in the printer driver. (See Ghost Reduction Setting in the Software User's Guide.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in the Software User's Guide.)
Check the machine's environment...
Users Manual - English - Page 111
...drum unit in Appendix A of the Advanced User's Guide.)
The drum unit may be damaged. Put in a new toner
cartridge. (See Replacing the toner cartridge on black text and graphics at 94 mm (3.71 in.)
intervals
94 mm (3.71 in.)
94 mm (3.71 in.)... paper and other print media on page 17.)
Do not use label sheets for laser printers, the glue from a label stuck on page 59.)
95
Users Manual - English - Page 120
...; Press 4 for Printer menu. Press 5 for Print Reports menu. Press 6 for Network menu. Press 7 for Machine Info. menu.
104
(MFC-7360N and MFC-7460DN)
Press 4 for Print Reports menu.
Press 5 for Network menu.
Press 6 for Machine Info. The LCD will appear only when the LCD shows an error message. d Press...
Users Manual - English - Page 153
...Unable XX 66 No Paper 66 Out of Memory 67 Print Unable XX 67 Replace Drum 60 Replace Toner 53 Scan Unable XX 68 Toner Ended 53 Toner Low 53
Extension telephone, using 22 Answering machine (TAD)
connecting 35 Apple ...Document
how to load 22, 23
Drum unit cleaning 58 replacing 59
Duplex printing 127
E
Envelopes 13, 17, 18, 20
Equalization 91 Error messages on LCD 64
Comm.
Advanced Users Manual - English - Page 18
...can set the machine to restrict dialing by mistake. If you re-enter the wrong number, the LCD will show Wrong Password. Dial pad restriction 2
a Press Menu, 2, 6, 1. One Touch restriction 2
a Press Menu...and outbound calls for the new password. If you choose Enter # twice, the machine will show an error message.
Turning Setting Lock on /off
a Press Menu, 1, 6, 2. Press OK. Turning Setting...
Basics Guide - Page 69
...before you get a Replace Toner message.
Toner Low A Toner Low
If the LCD shows Toner Low, buy toner cartridges, please call Brother Customer Service.
• We recommend that the machine is declared in Appendix A of the Advanced User's Guide.
• If you want to be replaced after the LCD shows Replace Toner,
set the machine to replace the toner cartridge:
Toner Ended
The machine...
Basics Guide - Page 80
...Message Access Denied
Cartridge Error
Comm.Error
Connection Fail Cooling Down Wait for a while
Cause
Action
The function you want to be replaced. The toner cartridge is restricted by Secure Function Lock. cartridge, then re-install the toner...For MFC-7360N and MFC-7460DN ) See Transferring your machine identifies the error or required routine maintenance and shows the appropriate message....
Basics Guide - Page 84
... the LCD shows Toner Ended. This
will not lose any important messages. Buy a new toner cartridge before disconnecting the machine so you will reset the Replace Toner mode. (See Replacing the toner cartridge on page 69 before you have set the Toner setting to Stop, replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 17.)
Replace the toner cartridge with...
Basics Guide - Page 102
...properly. (See Replacing the drum ...Devices and Printers.
Make sure that Use Printer Offline is unchecked.
(For MFC-7860DW) Contact your administrator to check your computer. (See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and maintenance messages...
Basics Guide - Page 120
...MFC-7360N and MFC-7460DN)
Press 4 for Print Reports menu.
Press 5 for Network menu.
Press 6 for Machine Info. The LCD will show... Fax menu. Press 3 for Copy menu. (MFC-7860DW) Press 4 for Printer menu. Press 5 for Print Reports menu. ... menu.
1 This will appear only when the LCD shows an error message. menu.
Press 9 for Service menu. ...
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