Re My Big Fish Games Account

In January I purchased the game bejewelled ,but I seemed to botch the downloading' Then I requested and tried  with a temp pass wordas I coldest remember my old one,you said to then replace it with my old one, but if I can't remember it how can I do this. After all this time I have just found out how ,to contact you.,and I see that I now have 4 game credits, can I now order 4 more games [as you still  have been deducting the money] can you reinstall bejeweled for me as I can't seem to, I am 80 yrs old and love playing word games, please help me out.