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Acer S211HL Support Question

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Question posted by wjskin on October 28th, 2011

Display Shuts Down

I have a two-month old Acer 211HL monitor that I've had a problem with this week.  A couple of days ago, when I stepped away from my PC for 30-45 minutes, the monitor started to display a striped pattern.  I could not make the pattern go away (until I finally booted my PC).  After the reboot, the display worked fine.  A short while ago, I left the PC to eat dinner and returned to an all white screen.  Once again, after a reboot the display worked fine.  I own a 5-year old HP Desktop which runs Windows 7.  Any potential answers to what might be happening?

Current Answers

Answer #1: Posted by markempee on October 28th, 2011 10:47 PM
This answer was accepted by the poster of the original question.
markempee

Member since:
October 28th, 2011

Points: 163,290
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There are many possible problems to based on your statements. There are also many reasons why a computer system encounters failure in booting and displaying images.

The best thing you can do is to try first if there is a problem with the computer monitor hardware before digging down to the computer hardware parts. You can do this by checking all the connection cables to and from the computer monitor.

Answer #2: Posted by pchelper on October 29th, 2011 7:10 PM
pchelper

Member since:
October 20th, 2011

Points: 206,890
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Well I don’t think that gpu draws that much current but what is your PSU rated for and how many years old is it. It sounds like when you draw a lot of power IE WOW the psu drops to unsafe levels causing the MB to drop the discreet graphics card until the computer goes through POST again.
That would be my first guess is that there is not sufficient power to the system provided by the power supply. This could be why it worked before when you have an older PSU the capacitors tend to dry out and hold less of a charge so when you draw close to the units max it may not be able to provide the power anymore.
Another option of thing to look at is has it worked before? Stupid question but we have to ask. Other then that the game settings out be set beyond what the card can handle so the card fails when the game starts. 
If you don’t have another power supply try lowering the systems resolution to 600x800 and seeing if this allows the game to start. It could be a game setting si to much for the 9400gt.
Side note this sounds like something more of a virus then a help “Bought a Registry Program and fixed over 177 registry errors.” * could be an underlying issue.

Answer #3: Posted by hemendar on October 26th, 2012 10:30 PM
hemendar

Member since:
October 26th, 2012

Points: 5,830
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CHECK FOR RAM

THEN FOR CMOS BATTERY

THEN FOR VGA PORT

 AND FINALLY PROCESSOR

Related Acer S211HL Manual Pages

Quick Start Guide - Page 1

...Acer LCD Monitor Quick Start Guide (QSG) Important safety instructions Please read the following circumstances occur: • Monitor-to-PC signal cable is frayed or damaged. • Liquid spills onto the LCD monitor or the monitor is exposed to rain. • The LCD monitor... monitor will automatically optimize the display position, focus, and clock of the graphics card on /off the LCD monitor ...
Quick Start Guide - Page 2

... of ecodesign requirements for energy-related product. CE declaration of conformity Hereby, Acer Inc., declares that this device must accept any interference received, including interference ...Canada. Operation with the instructions, may not cause harmful interference, and (2) this LCD monitor is likely to conserve natural resources and ensure that this equipment. Instead, it a designated...
User Manual - Page 2

... Reserved. Acer LCD Monitor User Guide Original Issue: 03/2010 Changes may be incorporated in any form or by any person of purchase Acer and the Acer logo are recorded on the label affixed to their respective companies. Record the model number, serial number, purchase date and place of Acer Incorporated. This company makes no representations...
User Manual - Page 3

...reference. iii Information for your monitor Please carefully follow these instructions carefully. Special notes on LCD monitors The following are normal with the LCD monitor and do not indicate a problem. • Due to make sure the flicker disappears. &#... all warnings and instructions marked on the desktop pattern you use . It may remain after switching the image, when the same image is...
User Manual - Page 4

...the volume until you can 't hear people speaking near water. • Do not place this product, make sure that the total Warnings • Do not use it from overheating. This product should never be ... outlet. iv Accessibility Be sure that the power outlet you plug the power cord into this monitor ,do not place the product on a vibrating surface. • Never use this product near...
User Manual - Page 6

...in progress. They include below deck on the environment. IT Equipment Recycling Information Acer is strongly committed to reduce the environmental impact of our products. For more information...on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://www.acer-group.com/public/Sustainability/sustainability01.htm For more information on the use of the...
User Manual - Page 7

...work periods, bad posture, poor work habits, stress, inadequate working in front of the monitor, using a footrest, or raising your leg muscles vii LCD pixel statement The LCD unit...provides tips for power management: • Activate display's Sleep mode within 15 minutes of user inactivity. • Activate computer's Sleep mode within 30 minutes of eyestrain and headaches after long hours of...
User Manual - Page 8

... level than the top edge of the display so your eyes from the monitor and focusing on a distant point. • Blink frequently to reduce eyestrain. The following work habits Develop the following sections provide suggestions on how to keep your eyes point downward when looking away from drying out. Eyes • Rest your...
User Manual - Page 9

... Manno Switzerland Hereby declare that: Product: Trade Name: Model Number: SKU Number: LCD Monitor Acer S221HQL/S211HL S221HQL/S211HL 0~9, a ~ z, or A ~ Z) Is compliant with the essential requirements and other relevant provisions of the following EC directives, and that all the necessary steps have been taken and are in force to assure that production units of certain...
User Manual - Page 10

... two conditions: (1) this device may not cause harmful interference, and (2) this declaration: Product Name: LCD Monitor Main Model Number: S221HQL/S211HL Series Model Number: S221HQL/S211HL 0~9, a ~ z, A ~ Z or Blank) Name of Responsible Party: Acer America Corporation Address of the FCC Rules. x Federal Communications Commission Declaration of Conformity This device complies with...
User Manual - Page 11

...Safety instructions iii Special notes on LCD monitors iii Cleaning your monitor iii Connecting/disconnecting the device iii ...Display Data Channel (DDC) 4 Connector pin assignment 4 15-pin color display signal cable 4 24-pin color display signal cable 5 19-pin color display signal cable 5 Standard timing table 6 Installation 7 Users controls 8 Front panel controls 8 Acer...
User Manual - Page 13

LCD monitor User guide Quick start guide D-sub cable HDMI cable (Optional) AC Power cord DVI cable (Optional) AC Adapter English 1 Unpacking Please check that the following items are present when you unpack the box, and save the packing materials in case you need to ship or transport the monitor in the future.
User Manual - Page 15

...of the monitor. Mode On...units using both of your area. • The monitor has a universal power supply that the power cord ... voltage area. The recovery time from the display controller, as indicated by the amber-colored... viewing position, you use is activated. The monitor can adjust the monitor tilt, using 220/240 V AC: Use ...monitor will be switched to "power saving" mode by the ...
User Manual - Page 16

4 English Display Data Channel (DDC) To make installation easier, so long as your system supports the DDC protocol, the monitor is a communication protocol through which the monitor automatically informs the host system about its capabilities; Connector pin assignment 15-pin color display signal cable 1 5 6 10 11 15 PIN No. Description 9 +5 V 10 Logic ground 11 Monitor ground 12...
User Manual - Page 17

... TMDS data 0/5 shield 20 NC 21 NC 22 TMDS clock shield 23 TMDS clock+ 24 DDC TMDS clock- 19-pin color display signal cable 1917151311 9 7 5 3 1 1816141210 8 6 4 2 PIN No. 5 24-pin color display signal cable English PIN No. Description 2 TMDS Data2 Shield 4 TMDS Data1+ 6 TMDS Data1- 8 TMDS Data0 Shield 10 TMDS Clock+ 12...
User Manual - Page 19

... the adapter. b. b Connect one end of the adapter to the monitor and the other end to a properly grounded, AC outlet. 3 Turn on the monitor and computer Turn on your host system, please follow the steps below: Steps 1 Connect the video cable a Make sure both the monitor and computer are switched off . (2) DVI Cable (Only Dual-Input...
User Manual - Page 20

.... Please refer to toggle between the OSD options. OSD functions Press to open the Acer eColor Management OSD and access the scenario modes. Empowering Key Press the Empowering Key to... /off. Once the OSD is inactive, press Auto and the monitor will automatically optimize the display position, focus, and clock of your display. Please refer to enter a selection in the OSD. 8 Users...
User Manual - Page 21

... mode Optimal balance of brightness and contrast to read onscreen text. Displays scenes in vibrant colors with sharp detail. Features and benefits Main menu Sub menu item Description icon User mode User-defined. The most comfortable way to prevent eyestrain. English 9 Acer eColor Management Operation instructions 1 Press the Empowering Key to open...
User Manual - Page 23

11 Adjusting the OSD position English 1 Press the Menu key to adjust. Then navigate to the feature you wish to bring up the OSD. 2 Using the directional keys, select OSD from the onscreen display.
User Manual - Page 26

Check the display setting on your LCD monitor for a few seconds after adjusting the size of monitor. Check if the video signal cable is properly connected to the monitor. Amber Check if the power...VGA mode Problem No picture visible LED status Blue Off Remedy Using the OSD, adjust brightness and contrast to maximum or reset to see if you can self-diagnose the problem. Image is...

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