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Acer M264 Support Question

Acer M264 Support Question

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Question posted by mpargie on June 3rd, 2011

Acer Inspire One

My cursor is frozen in the middle of the screen. Using the arrow keys or the tab key, I can manage to get to the internet, but can't do anything else. Acer people were of no help unless I spent lots of money that I don't have. Can you help with that or not.

Current Answers

Answer #1: Posted by kcmjr on June 3rd, 2011 10:03 AM
This answer was accepted by the poster of the original question.
kcmjr

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May 5th, 2011

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My son owns one of these.  I can look it over when I get home tonight and will update this is I find anything.

This is typical of a bad mouse driver and/or a defective mouse.  Have you tried to plug in an external mouse?

First try rebooting into safe mode and see if the mouse works there.  Safe mode is a "minimal" mode used for testing Windows.  It loads a minimal set of drivers in the event that a new driver has clogged the works somehow.

During the reboot start hitting F8 as soon as you hear the BEEP.  Select "Safe Mode" from the menu and see what happens.

If the mouse works then the driver that Windows is loading is defective.  You'll need to install a new one from the control panel.  Try tabbing over to the "My Computer" icon and hit ALT+Enter together.  That should bring up the properties for the computer.  Scroll down to device manager and hit enter.  Scroll to the mouse section and hit ALT-A which should activate the "Action" pull down menu.  Do a scan for new hardware.

If none of this works odds are you have a defective motherboard and the unit should go in to a service shop.

I would try an external USB mouse first though to verify that it's the hardware and not Windows causing the issue.  There are other things that Windows can do that can cause this but we would be here all day tracing through them.

Hope that helps.


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.

Related Acer M264 Manual Pages

User Guide - Page 2

... to the contents hereof and specifically disclaims the implied warranties of Acer Incorporated. Acer Incorporated. All Rights Reserved. No part of Acer Incorporated. Veriton Series Desktop Computer Model number Serial number Purchase date Place of purchase Acer and the Acer logo are used herein for a particular purpose. This company makes no representations or warranties...
User Guide - Page 8

For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://global.acer.com/about/sustainability.htm Mercury advisory For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this electronic device into the ...
User Guide - Page 9

... set by pushing power button. • More power management settings can be done through Acer ePower Management. As an ENERGY STAR partner, Acer Inc. Users are turned off. More information refers to computer use up to power home electronics is a government program (public/private partnership) that gives people the power to carpal tunnel syndrome, tendonitis, tenosynovitis...
User Guide - Page 13

...information for comfortable use ix Empowering Technology 1 Acer Empowering Technology 3 Empowering Technology password 3 Acer eSettings Management 4 Acer eLock Management 5 Acer eDataSecurity Management 6 Acer ePerformance Management 8 Acer eAcoustics Management 9 Using Acer eAcoustics Management 9 Acer eAcoustics Management Main Page 10 Acer eRecovery Management 11 1 System...
User Guide - Page 18

Acer's innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer desktop.
User Guide - Page 19

... data with your desired level of your password. Right-click on the Empowering Technology toolbar, then select the Help or Tutorial function. Be sure to do so. Empowering Technology password Before using Acer eLock Management and Acer eRecovery Management, you will be prompted to balance your computing power needs with passwords and advanced encryption algorithms. •...
User Guide - Page 20

4 Empowering Technology Empowering TechEnnolgloigsyh Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, change BIOS passwords or other Windows settings, and to monitor the system health status. Acer eSettings Management also: • Provides a simple graphical user interface for navigation. • Displays general system status and advanced ...
User Guide - Page 21

Be sure to an Acer Customer Service Center. Once set, you can apply locks to any kind...is unattended. • Removable data devices - To activate Acer eLock Management, a password must be set first. Lock(s) will remain locked after rebooting, until unlocked. Enmgplioswh ering Technology 5 Acer eLock Management Acer eLock Management is a security utility that allows you to lock your ...
User Guide - Page 22

Empowering TechEnnolgloigsyh 6 Empowering Technology Acer eDataSecurity Management Acer eDataSecurity Management is the unique key that protects your encrypted file! If you can choose to decrypt your files from being accessed by default, or you lose both passwords, there will be used to safeguard all related passwords! Note: The password used to encrypt files by unauthorized ...
User Guide - Page 24

...: • Memory optimization - removes unneeded items and files. • Speed optimization - 8 Empowering Technology Empowering TechEnnolgloigsyh Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer computer. releases unused memory and check usage. • Disk optimization - It provides an express optimization...
User Guide - Page 25

... less processing, the CPU and system fans can run slower, thus reducing the amount of quietness. Using Acer eAcoustics Management To launch Acer eAcoustics Management: • Click on the Acer eAcoustics Management icon in the Empowering Technology toolbar shown on your desktop. • From the Start menu, go to balance your computing power needs with your desired level...
User Guide - Page 26

...suits your working requirements best, and exit the utility to apply the settings. Professional Mode Use this mode for processing-intensive tasks, when you require full-speed operation. This mode creates... processing, Web browsing, and instant messaging. 10 Empowering Technology Empowering TechEnnolgloisgyh Acer eAcoustics Management Main Page Listed on the main page are two options for...
User Guide - Page 27

By default, user-created backups are stored on your system's hard drive. EEnmgplioshwering Technology 11 Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with : • Password protection. • Recovery of applications and drivers. • Image/data backup: • Back up to HDD (...
User Guide - Page 28

To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management's "System backup to optical disk" feature to burn a backup image to CD or...
User Guide - Page 53

... that came bundled with several program utilities designed to the online help or information, you can be used to monitor and maintain system health: • Backup •...; Disk Defragmenter All of the following: • Adobe Reader • Norton AntiVirus • NTI CD-Maker • PowerDVD • BIOS utility • Acer...
User Guide - Page 59

...Acer eRecovery. One is from system's original settings and another is running the Power On Self Test (POST). Warning: Initiating the recovery operation while the operating system is from a hidden partition on your hard drive that makes restoring your system quick and easy. Your Veriton...your system. After the POST runs, Press Alt + F10 combine key during BIOS to enter hidden partition.
User Guide - Page 69

...; Check if you are using a power strip or AVR, make necessary fixes. If the LED is plugged in the floppy drive? However, if the diagnostic utility still reports a problem, then you can restart your system, see "Acer eRecovery Management" on . Just press any key to turn the display back on the screen. I pressed the power...
User Guide - Page 72

... your right to file a complaint with the essential requirements and other information, the FCC Registration Number and Ringer Equivalence Number (REN) for EU countries Hereby, Acer, declares that this PC series is in advance. Remarque à l'intention des utilisateurs canadiens Cet appareil numérique de la classe B est conforme a la...
User Guide - Page 79

z, or A - Z) Name of responsible party: Acer America Corporation Address of the FCC Rules. The following local manufacturer/importer is subject to the following two conditions: (1) This device...Mr. Young Kim Tel: 408-922-2909 Fax: 408-922-2606 Operation is responsible for this declaration: Product name: PC Machine type: Veriton 1000 SKU number: Veriton 100xx ("x" = 0 - 9, a -
User Guide - Page 80

... EC directives, and that all the necessary steps have been taken and are in force to assure that : Product: Personal Computer Trade Name: Acer Machine Type:Veriton 1000 SKU Number:Veriton 100xx ("x" = 0~9, a ~ z, or A ~ Z) Is compliant with the essential requirements and other relevant provisions of the same product will continue comply with TV function...

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