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Acer K11 Support Question

Acer K11 Support Question

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Question posted by greenstudio on March 18th, 2012

Why Does Acer K11 Say 'no File Found' When Using Usb Drive?

Acer k11 does recognise the usb device, when inserted, but it doesn't read any files from it. Files are JPEG, MP4, MOV, etc. I have tried different formats and different usb devices. I just bought the projector. Is this a mechanical fault? 

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Answer #1: Posted by kmoranas on November 2nd, 2012 5:12 AM
kmoranas

Member since:
November 2nd, 2012

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Please check the Multimedia Guide for file properties.

http://www.manualowl.com/m/Acer%20Computers/K11/Manual/145307

For the error you mentioned it says: "Media file not found or can't be opened in file list" -- The files by un-supported codec won't be shown on file list. Please check the media support again in this manual.

For example, the video file will not play if it has B-frames, or has high bitrate or high definition resolution...

Try re-encoding your video file.

For JPEG photos, up to 19.66 mega pixels are supported.

Related Acer K11 Manual Pages

Quick Start Guide - Page 2

... and then the computer. 3. C onnect one end of the power cord into the AC power socket on the projector; Adjust the position, focus and zoom. 4. English Quick Start  INSTALLATION 1. USB Note: Connector interface is subject to model's specifications  INTERFACE CONNECTOR Connecting to an electrical outlet. D o not remove AC power cord...
User Manual - Page 2

..., in the space provided below. The serial number and model number are used herein for a particular purpose. Other companies' product names or trademarks are recorded ... electronically, mechanically, by photocopy, recording or otherwise, without the prior written permission of this manual or supplementary documents and publications. Acer Incorporated. Acer Projector K11 Series User...
User Manual - Page 3

... and comfort Read these instructions carefully. Do not use this product...easily accessible and located as close to the equipment operator as disconnecting device Observe the following guidelines when connecting and disconnecting power to the external... from the projector. • If the system has multiple sources of any kind into the product. Warnings! • Do not use liquid cleaners ...
User Manual - Page 5

...use non-compliant parts when adding or changing components. Do not operate if smoke, strange noise or odor comes out of small children. Keep them out of the reach of your projector... are covered by a qualified technician to restore the product to normal condition. It Consult your projector. Your device and its enhancements may hurt your eyes. • Turn on . Refer all windows rolled ...
User Manual - Page 6

... inverted images for the fan to suitable qualified professional service personnel. • Do not stand the projector on rare occasions. • Never replace the lamp assembly or any object when the projector is operating. Only use acer ceiling mount kit for approximately 45 minutes prior to lamp breakage, fire, electric shock or other trouble...
User Manual - Page 11

...480i/p, 576i/p, 720p, 1080i/p) supported • Compact size projector facilitates business purposes and home entertainment. • Acer EcoProjeciton Technology delivers Intelligent power management approach and physical efficiency improvement... life by LED solution. • Enjoy media playback via USB and SD card reader. • Microsoft® Windows® 2000, XP, Vista® Windows...
User Manual - Page 15

This projector supports various file formats of items. 12 Next/ Press "Next/Fast-forward" once to go to previous index or press continuously to rewind the playing media file. 11 MENU • Press "MENU" to launch the Onscreen display (OSD) menu, back to toggle between SD and USB sources. Press "HIDE" to hide the image, press...
User Manual - Page 16

Press " " key under SD/USB A source, the setting page will be shown for user's adjustment. 16 VOLUME Decreases/increases the volume. 17 Four directional Use up, down, left, right buttons to select items or make select keys adjustments to your selection. 6 English # Icon Function Description 15 Empowering key Unique Acer functions: eOpening, eView, eTimer, ePower Management.
User Manual - Page 23

... right arrow keys to adjust selected option settings, and the right arrow key to the Acer welcome screen. English 13 User Controls Installation menu The installation menu provides an onscreen display ...keystone correction and more . 1 Turn on the projector by pressing "Power" button on the control pad. 2 Press the "MENU" button on the screen. Use the OSD only when the message "No signal input...
User Manual - Page 32

... are using and follow the steps below: • Verify that the resolution setting of the connector pins are bent or broken. • Check if the projector lamp...the resolution mode you need under the "Monitor" tab. • Click "Show all devices". 22 Appendices English Troubleshooting If you experience a problem with your local reseller or service...Acer projector, refer to 1080P-EIA.
User Manual - Page 34

.... Press "MENU" on the remote control or on the control panel. If possible, reposition the projector so that it is reversed • Adjust the zoom ring on the top of the projector. Go to "Image --> Aspect Ratio" and try different settings. 24 English 9 Image is too small • or too large • • 10...
User Manual - Page 37

... • VGA input x1 • Audio/Video input x1 • SD (SDHC) x1 • USB x1: for multimedia • AC power cord x1 • AC adapter x1 • VGA cable x1...x1 • Battery x 1 (for remote control) • User's Guide (CD-ROM) x1 (for projector function) • User's Guide (CD-ROM) x1 (for multi-media function) • Quick start guide...Acer's published marketing specifications.
User Manual - Page 42

...: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with the Class B limits may be determined by turning the device off and on a circuit different from that interference will not occur in a residential installation. Operation is encouraged to try to correct the interference by the Federal Communications...
User Manual - Page 43

The below is for wireless use. Depending on configurations, this projector series is in compliance with the essential requirements and other relevant provisions of Conformity for models with Russian regulatory certification Radio device regulatory notice Note: The regulatory information below information is for EU countries Acer hereby declares that may cause undesired operation of...
User Manual - Page 45

...the Restriction of the Use of ecodesign requirements for the setting of certain Hazardous Substances in force to establishing a framework for energy-related product. Acer Incorporated 8F, 88...regard to assure that : Product: Trade Name: Model Number: Machine Type: Projector Acer DSV0920 K11 Is compliant with the essential requirements and other relevant provisions of the following ...
User Manual - Page 47

The following local Manufacturer / Importer is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this declaration: Product: DLP Projector Model Number: DSV0920 Machine Type: K11 series Name of Responsible Party: Acer America Corporation Address of the FCC Rules. A. San Jose, CA 95110 U. Tel : 254-298-4000 Fax : 254-298...
User Manual (Multimedia) - Page 3

.../ HCSD card, USB memory stick and mass storage (FAT32) device. • Supports high resolution JPEG and BMP...picture formats, slideshow and kinds of slideshow effects for the best viewing experience. • Supports MP3, PCM and WMA...audio formats, music spectrum and random play function for a particular purpose. Copyright © 2010. English 1 Introduction The Acer multimedia support...
User Manual (Multimedia) - Page 4

Once you find OSD pop up "Drive USB failed, please have external power for USB device". English 2 Getting Started Connecting multi-media device to the projector SD CARD 1 2 # Icon 1 2 Component SD Card reader Description Connects to USB disk/stick Note: USB drive does not support power consumption over 500mA. USB connector Connects to SD Card.
User Manual (Multimedia) - Page 5

...or play under certain control conditions. Press " " to enter or play function in file list view. Toggle between SD and USB sources. Next/Fast forward Go to be back or stop function in multimedia controls. ...page in most multimedia controls. Enter or play /pause media file. Stop playing media file or go back to select items or volume control while media playing. Go to be...
User Manual (Multimedia) - Page 12

... will not turn off the projector, then unplug responding to projector CD manual's problems troubleshooting. 4 USB/SD read fail Please make a loud popping sound sound. If this manual. Be reminded that USB does not support other file format than FAT16/ 32. (Ex: NTFS). 5 USB drive fail USB does not support USB hub function and which power consumption is good and well inserted.

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