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Acer Aspire X3812 Support Question

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Question posted by berwyn32 on September 7th, 2012

Blue Screen

Hi, I have an acer Aspire X3812 which blue screening, When it does boot I get red lines, sections, in various parts of the screen, the usb ports also randomly stop working. Is this a motherboard problem or a software problem, I have removed the harddrive & checked for errors externally, some were found but the computer is still randomly blue screening. Is it worth a clean install or are these symptoms hardware related, if so ,where will I get a new motherboard.

Current Answers

Answer #1: Posted by baklogic on September 7th, 2012 5:21 AM
This answer was accepted by the poster of the original question.
baklogic

Member since:
June 28th, 2012

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 if you can get into windows

Have a look in event viewer,(stsrt, right click computer, click manage, click event viewer- look for any warning ings/errors .

Have you had driver updates for the graphics ?- can be rolled back, if you have-same as above. but click device manager and look for exclamation on a device.

Although it seems this has on board graphics- if it has a graphics card installed, it would be worth removing it and connecting to the graphics port on the on board graphics- this will eliminate the graphics card, if you have one.

if going inside your pc- Take care to turn off at the mains, and press the start button and this will drain the system. Touch a radiator or metal service pie to earth yourself to avoid introducing static.

Also , it can be worth removing, and reseating the ram, as sometimes problems can be sorted by that simple operation

If you cannot get into Windows

Try to get the error number when the blue screen comes up- then  this link to error codes might help.

 http://msdn.microsoft.com/en-us/library/ms681381%28VS.85%29.aspx

Trouble shoting from page 50- 70 might help

http://support.acer.com/acerpanam/Manuals/acer/2011/ServiceGuides/SG_ASX3812_X5812_BOOK.pdf

I have looked around, and without the numbers off the motherboard, it is hard to find a replacement- I would write down all number tags on the motherboard, then try googling for it- might have difficulty because of the age of the pc, like I found when looking for you.


25 years playing with computers/laptops, software, and 10 years a geek/nerd -always learning

Related Acer Aspire X3812 Manual Pages

Service Guide - Page 1

for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN Acer Aspire X3812/X5812 Service Guide Service guide files and updates are available on the ACER/CSD web;
Service Guide - Page 3

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Copyright Copyright © 2009 by any form or by Acer Incorporated. All rights...
Service Guide - Page 4

... and product names are trademarks of merchantability or fitness for any defect in the software. Should the programs prove defective following their respective holders. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Any Acer Incorporated software described in this guide is ". Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo...
Service Guide - Page 5

v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the accomplishment of procedures. WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to any physical...
Service Guide - Page 6

...machines. For ACER-AUTHORIZED SERVICE PROVIDERS, your regional offices or the responsible personnel/channel to provide you with all technical information relating to order FRU parts for whatever reason, a part number change... provided by your regional web or channel. FRU Information Please note WHEN ORDERING FRU PARTS, that you should check the most up-to those given in this printed Service ...
Service Guide - Page 7

... Viewing BIOS checkpoints 51 Bootblock Initialization Code Checkpoints 51 Bootblock Recovery Code Checkpoints 52 POST Code Checkpoints 53 DIM Code Checkpoints 55 Beep Codes 56 Boot Block Beep Codes 56 POST BIOS Beep Codes 56 Error Messages 58 Memory 58...
Service Guide - Page 9

... Serial ATA controller • Embedded SATA controllers • Two SATA ports • eSATA port Audio • Realtek ALC888S 8-channel audio CODEC Networking • Intel WG82567V Gigabit NIC • One... Gigabit Ethernet LAN port (RJ-45) Clock Generator • Realtek RTM875T-505 Chapter 1 1 Chapter 1 System ...
Service Guide - Page 10

... • HDMI port • eSATA port • Four USB 2.0 ports • Gigabit LAN port • VGA/monitor port Operating system and software • Operating system options: • Genuine Windows Vista® Ultimate (32/64-bit) • Genuine Windows Vista Home Premium (32/64-bit) • Applications • Acer Empowering Technology (Acer eRecovery Management) • Acer Arcade Live...
Service Guide - Page 12

... bay door and access the optical drive. 4 Media card reader 5 USB 2.0 ports 6 Headphone/Speaker-out/line-out jack 7 Front I/O cover 8 Microphone-in jack 9 CF I/II (CompactFlash Type I/II) slot 10 IEEE 1394 port (4-pin) 11 USB 2.0 port 12 Power button/power indicator 4 Chapter 1 System Components This section is a virtual tour of the system's interior and exterior components...
Service Guide - Page 13

... eject button Press to open /close the door, flip the cover back into place, then press the cover, beneath the icon. 4 Media card reader 5 USB 2.0 ports 6 Headphone/Speaker-out/line-out jack 7 Front I/O cover 8 Microphone-in jack 9 CF I/II (CompactFlash Type I /O cover. Icon Component 1 Power button/power indicator 2 Optical drive bay door 3 Front...
Service Guide - Page 18

...: Grayed-out fields are making a selection. • F1 - NOTE: Availability of a multiple page menu. • + and - If you fail to the last page of submenu screen is completed, you want. • PgUp and PgDn keys - Navigating Through the Setup Utility Use the following keys to load optimized default system values. •...
Service Guide - Page 22

.../DVD drives. On Off Enables or disables BIOS to access the Optical Disk Drive Priority submenu and specify the boot device priority sequence from the available devices. When disabled, the diagnostic screen displays during USB device enumeration. Press Enter to display error beeps or messages during startup. Press Enter to access the Hard...
Service Guide - Page 35

During the disassembly process, group the screws with the corresponding components to disassemble the desktop computer for the different components vary in size. Chapter 3 27 Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap ...
Service Guide - Page 59

...cache first 8MB. BIOS now executes out of the screen during the preboot process. Determine whether to flat ...currently executing. Set stack. See Bootblock Recovery Code Checkpoints section for more information. Leaves all checkpoints generated by the ...port 80h on the bottom right corner of RAM. These are very useful in aiding software developers or technicians in debugging problems...
Service Guide - Page 62

...boot. Display errors to limit memory test. Check boot password if installed. Program the peripheral parameters. Clean-up work needed / requested. Initialize the CPU's before booting to OS Loader (typically INT19h). 54 Chapter 4 Detect different devices (Parallel ports, serial ports... the system configuration screen if enabled. Deinitializes the ADM module. Test ...
Service Guide - Page 64

...adapter) 56 Chapter 4 In most cases, a checkpoint card is damaged, BIOS POST jumps to Boot Block to execute the default procedures. Beep codes are used for viewing AMIBIOS checkpoints. AMIBIOS displays...error occurs before the system video has been initialized. System is OK. Boot Block Beep Codes Number of the screen during POST. Beep Codes Beep codes are used by the system board...
Service Guide - Page 72

... on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all models • User's manuals • Training materials • BIOS updates • Software utilities • Spare parts lists • Technical Announcement Bulletins (TABs) For these to us. 64 Chapter 4 Online Support Information This section describes...
Service Guide - Page 77

...Field Replaceable Unit) list in the FRU list of the X38120/X5812 desktop computer. For Acer authorized service providers, your regional Acer office on how to return it. • This document will ... FRU parts, check the most up-to order FRU parts for RMA (Return Merchandise Authorization). You MUST use the local FRU list provided by your Acer office may have a different part number ...
Service Guide - Page 80

X3812 FRU List Category ACCESSORY REMOTE CONTROLLER RECEIVER BOARDS Part Name Acer Part Number REMOTE CONTROLER SMK VISTA MCE ICONIZED RC WITH 2 BATTERIES FOR EMEA ...WIRELESS LAN BOARD 802.11BGN LITEON WN7600R WIRELESS LAN BOARD 802.11BGN PRONETS WU71RL USB NI.10200.002 NI.10200.009 NI.10200.023 FRONT IO BOARD W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 5 IN 1 8.5L W/USB2.0&1394X1&...
Service Guide - Page 89

X5812 FRU List Aspire X5812 FRU list is not available now. We will upload to PLM service BOM later. Category ACCESSORY REMOTE CONTROLLER RECEIVER BOARDS Part Name Acer Part Number REMOTE CONTROLER SMK VISTA... LITEON WN7600R WIRELESS LAN BOARD 802.11BGN PRONETS WU71RL USB NI.10200.002 NI.10200.009 NI.10200.023 FRONT IO BOARD W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 5 IN 1...

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