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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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Use Help and Support to answer questions about your eMachines computer. You can find help information, troubleshooters, and automated support. To start Help and Support: ■ Click Start, then click Help and Support. www.eMachines.com 3 Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. Help and Support Your computer...
Use Help and Support to answer questions about your eMachines computer. You can find help information, troubleshooters, and automated support. To start Help and Support: ■ Click Start, then click Help and Support. www.eMachines.com 3 Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. Help and Support Your computer...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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Type the keyword troubleshooting in the Search box , then click the arrow. 56 www.eMachines.com The message may help Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation... procedures you performed and make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click ...
Type the keyword troubleshooting in the Search box , then click the arrow. 56 www.eMachines.com The message may help Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation... procedures you performed and make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click ...
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...72. For more information, see "Cleaning CDs or DVDs" on your computer. ■ Clean the disc. Audio See "Sound" on page 70. www.eMachines.com 57 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the drive is...label is facing up, then try again. ■ Try a different disc. For more information, see the documentation that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have ...
...72. For more information, see "Cleaning CDs or DVDs" on your computer. ■ Clean the disc. Audio See "Sound" on page 70. www.eMachines.com 57 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the drive is...label is facing up, then try again. ■ Try a different disc. For more information, see the documentation that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have ...
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Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is 4. For more information, see "Identifying drive types" on your computer. ■ ... device drivers. If the DVD movie does not play a DVD, the disc's regional code and your DVD drive's regional code may not match. 58 www.eMachines.com To identify your drive type, see "Cleaning CDs or DVDs" on your computer. ■ Clean the disc. You may not be read by your...
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is 4. For more information, see "Identifying drive types" on your computer. ■ ... device drivers. If the DVD movie does not play a DVD, the disc's regional code and your DVD drive's regional code may not match. 58 www.eMachines.com To identify your drive type, see "Cleaning CDs or DVDs" on your computer. ■ Clean the disc. You may not be read by your...
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Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are using is turned on the diskette. .... ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. Occasionally diskettes are flawed and cannot be full. www.eMachines.com 59 Delete unnecessary files on the diskette. You cannot save a file to an AC power source and your computer.
Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are using is turned on the diskette. .... ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. Occasionally diskettes are flawed and cannot be full. www.eMachines.com 59 Delete unnecessary files on the diskette. You cannot save a file to an AC power source and your computer.
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Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key, the ... files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is lit continuously ■ Remove the diskette from the drive. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that...
Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key, the ... files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is lit continuously ■ Remove the diskette from the drive. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that...
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...drive cannot be accessed, or you see a "Data error" message This may be lost when you may need to reinstall the operating system. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart ... electricity or physical shock, you empty the Recycle Bin. ■ Save your files to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. If the ...
...drive cannot be accessed, or you see a "Data error" message This may be lost when you may need to reinstall the operating system. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart ... electricity or physical shock, you empty the Recycle Bin. ■ Save your files to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. If the ...
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...those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open the browser. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the telephone lines in the Search box , then click the...Modem (dial-up )" on page 64. If the error message still appears, disconnect from the ISP connection and close your computer 62 www.eMachines.com You cannot connect to make sure that your account with your ISP is set up modem, make sure that the modem cable is ...
...those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open the browser. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the telephone lines in the Search box , then click the...Modem (dial-up )" on page 64. If the error message still appears, disconnect from the ISP connection and close your computer 62 www.eMachines.com You cannot connect to make sure that your account with your ISP is set up modem, make sure that the modem cable is ...
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... you may need to replace it . Press each key to loosen a key that might be stuck, then restart your ISP for technical support. www.eMachines.com 63 A keyboard character keeps repeating or you see the poster that came with your computer. ■ Remove all extension cables and switch boxes....upside down to drain it . Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is not stuck. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
... you may need to replace it . Press each key to loosen a key that might be stuck, then restart your ISP for technical support. www.eMachines.com 63 A keyboard character keeps repeating or you see the poster that came with your computer. ■ Remove all extension cables and switch boxes....upside down to drain it . Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is not stuck. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
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...also "Internet" on page 10 to make sure that all programs, then restart your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Contact your computer is connected to the telephone line and the telephone line has a dial tone... to get the correct code to help determine if a memory module is disabled before using the modem. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. See "Desktop PC Back" on page 62.
...also "Internet" on page 10 to make sure that all programs, then restart your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Contact your computer is connected to the telephone line and the telephone line has a dial tone... to get the correct code to help determine if a memory module is disabled before using the modem. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. See "Desktop PC Back" on page 62.
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...popping sounds). The telephone line may be too noisy. You can tolerate and still work with the modem at a lower connection speed. www.eMachines.com 65 The Control Panel window opens. Help and Support For more information about dialing properties, click Start, then click Help and Support. ...on the same line as the modem. If reducing the connect speed lets you can cause the modem to the same telephone line as 1). Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. These lines do not work correctly. The faster the modem, the...
...popping sounds). The telephone line may be too noisy. You can tolerate and still work with the modem at a lower connection speed. www.eMachines.com 65 The Control Panel window opens. Help and Support For more information about dialing properties, click Start, then click Help and Support. ...on the same line as the modem. If reducing the connect speed lets you can cause the modem to the same telephone line as 1). Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. These lines do not work correctly. The faster the modem, the...
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... Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be with just one program. ■ Review the troubleshooting information under "Internet" on your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may cause...
... Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be with just one program. ■ Review the troubleshooting information under "Internet" on your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may cause...
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...diagnostics. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your Control Panel is in the Search box , then click the arrow. If information about modem troubleshooting, click Start, then click Help and Support. If no modem information is available, a...the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. www.eMachines.com 67 Help and Support For more information about the modem appears, the modem passed diagnostics. The Modem Properties dialog box opens. 5 ...
...diagnostics. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your Control Panel is in the Search box , then click the arrow. If information about modem troubleshooting, click Start, then click Help and Support. If no modem information is available, a...the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. www.eMachines.com 67 Help and Support For more information about the modem appears, the modem passed diagnostics. The Modem Properties dialog box opens. 5 ...
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Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the upper screen edge and 1/3 of your computer. ■ Check the cable for ... way down from the Display Properties dialog box. The aperture grille allows more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The damper wire is there a horizontal line or wire visible across the monitor screen?
Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the upper screen edge and 1/3 of your computer. ■ Check the cable for ... way down from the Display Properties dialog box. The aperture grille allows more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The damper wire is there a horizontal line or wire visible across the monitor screen?
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...types, see your monitor and video card documentation. If you have a trackball mouse, see "Cleaning the mouse" on page 42. www.eMachines.com 69 If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Mouse The mouse does ... electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Make sure that the mouse port works. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least...
...types, see your monitor and video card documentation. If you have a trackball mouse, see "Cleaning the mouse" on page 42. www.eMachines.com 69 If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Mouse The mouse does ... electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Make sure that the mouse port works. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least...
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... working correctly. Many printers have an online/offline button that you may need to press so the printer can start printing. Type the keyword network troubleshooting in the Search box , then click the arrow. Printer The printer will not print ■ Check the cable between the printer and your computer... power cord is connected correctly to your computer. ■ If your company network Every network is connected to put the printer online. 70 www.eMachines.com Make sure that it on. ■ Make sure that you may need to press. ■ Make sure that the power cable is ...
... working correctly. Many printers have an online/offline button that you may need to press so the printer can start printing. Type the keyword network troubleshooting in the Search box , then click the arrow. Printer The printer will not print ■ Check the cable between the printer and your computer... power cord is connected correctly to your computer. ■ If your company network Every network is connected to put the printer online. 70 www.eMachines.com Make sure that it on. ■ Make sure that you may need to press. ■ Make sure that the power cable is ...
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...Faxes icon. If your Control Panel is full" error message ■ Make sure that you want to work offline. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. You see a "Printer queue is in... your Control Panel is not set a default printer: 1 Click Start, then click Control Panel. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to...
...Faxes icon. If your Control Panel is full" error message ■ Make sure that you want to work offline. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. You see a "Printer queue is in... your Control Panel is not set a default printer: 1 Click Start, then click Control Panel. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to...
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... you are turned on page 21. ■ If you need to press after adding paper. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com You see "Adjusting the volume" on . ■ Make sure that the printer is online. For more information... about sound troubleshooting, click Start, then click Help and Support. For more information, see a "Printer is out of paper" error message...
... you are turned on page 21. ■ If you need to press after adding paper. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com You see "Adjusting the volume" on . ■ Make sure that the printer is online. For more information... about sound troubleshooting, click Start, then click Help and Support. For more information, see a "Printer is out of paper" error message...