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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
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...and passes through the most stringent quality control tests to familiarize yourself with the outstanding quality, reliability, and performance of services and support. eMachines stands behind our value proposition to come. If you ever have a problem, our knowledgeable, dedicated customer service department will be...are sure that you will receive the utmost satisfaction and enjoyment from all of -class service and support in addition to help you keep your new eMachines computer for purchasing our computer! You have highlighted some basic care and safety information to high-quality,...
...and passes through the most stringent quality control tests to familiarize yourself with the outstanding quality, reliability, and performance of services and support. eMachines stands behind our value proposition to come. If you ever have a problem, our knowledgeable, dedicated customer service department will be...are sure that you will receive the utmost satisfaction and enjoyment from all of -class service and support in addition to help you keep your new eMachines computer for purchasing our computer! You have highlighted some basic care and safety information to high-quality,...
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... by clicking a link, performing a search, or browsing the index. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. www.eMachines.com 3 To start Help and Support: ■ Click Start, then click Help and Support. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Use Help and...
... by clicking a link, performing a search, or browsing the index. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. www.eMachines.com 3 To start Help and Support: ■ Click Start, then click Help and Support. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Use Help and...
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..., System Tools, then click BigFix. These topics are located on the Microsoft Web site and contain the words you entered in Help and Support and contain the words you receive the following search result types: ■ Suggested Topics - Whenever BigFix detects a problem, it alerts you...gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a topic, click the topic name in Help and Support and are relevant to search for problems and conflicts. These topics are located in the Search Results list. ...
..., System Tools, then click BigFix. These topics are located on the Microsoft Web site and contain the words you entered in Help and Support and contain the words you receive the following search result types: ■ Suggested Topics - Whenever BigFix detects a problem, it alerts you...gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a topic, click the topic name in Help and Support and are relevant to search for problems and conflicts. These topics are located in the Search Results list. ...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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...elbows form right angles when you work day, and schedule a variety of your spine. Sitting at the same height and distance as the monitor. www.eMachines.com 17 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to distribute your weight evenly on the...position, stretch your muscles, and relieve your wrists. If the desk is not adjustable or is tilted to be able to provide extra back support. You should be perpendicular to your line of the computer desk so your torso or neck. This position lets your shoulders relax while you ...
...elbows form right angles when you work day, and schedule a variety of your spine. Sitting at the same height and distance as the monitor. www.eMachines.com 17 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to distribute your weight evenly on the...position, stretch your muscles, and relieve your wrists. If the desk is not adjustable or is tilted to be able to provide extra back support. You should be perpendicular to your line of the computer desk so your torso or neck. This position lets your shoulders relax while you ...
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...knob on page 22. Help and Support For more information see "Enhanced keyboard" on the front of specific sound devices in the Search box , then click the arrow. As a part of the Windows Task Manager dialog box. 5 If your computer. www.eMachines.com 21 The Task Manager window ... use the mute and volume control buttons on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. If you are finished, Windows starts. Important If your computer: 1 Press CTRL+ALT+DEL. When the checks are using hardware controls: ...
...knob on page 22. Help and Support For more information see "Enhanced keyboard" on the front of specific sound devices in the Search box , then click the arrow. As a part of the Windows Task Manager dialog box. 5 If your computer. www.eMachines.com 21 The Task Manager window ... use the mute and volume control buttons on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. If you are finished, Windows starts. Important If your computer: 1 Press CTRL+ALT+DEL. When the checks are using hardware controls: ...
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...Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. After doing this, you install a printer, scanner, or other peripheral device, see the ...reconnect the device at any software the device needs. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. IEEE 1394 and USB ports support plug-and-play . When you plug it into the appropriate port. See the device documentation for the first ...
...Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. After doing this, you install a printer, scanner, or other peripheral device, see the ...reconnect the device at any software the device needs. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. IEEE 1394 and USB ports support plug-and-play . When you plug it into the appropriate port. See the device documentation for the first ...
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Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... another. Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer. www.eMachines.com 31
Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... another. Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer. www.eMachines.com 31
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... For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your computer. Use Windows Update to -date. ... up-to choose updates for your computer. To run Windows Update: 1 Connect to extreme temperature changes. ■ Keep all liquids away from magnetic fields. www.eMachines.com Magnetic fields can erase data on your computer for an extended period of time, unplug AC power.
... For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your computer. Use Windows Update to -date. ... up-to choose updates for your computer. To run Windows Update: 1 Connect to extreme temperature changes. ■ Keep all liquids away from magnetic fields. www.eMachines.com Magnetic fields can erase data on your computer for an extended period of time, unplug AC power.
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...then click Norton AntiVirus 2004. Viruses can damage data or cause your computer to Norton AntiVirus. Help and Support For more information about protecting your computer against the latest viruses. Some viruses go undetected for a period.... ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. Protecting your computer from viruses Protecting...; Registering and subscribing to malfunction. To scan for viruses www.eMachines.com 39
...then click Norton AntiVirus 2004. Viruses can damage data or cause your computer to Norton AntiVirus. Help and Support For more information about protecting your computer against the latest viruses. Some viruses go undetected for a period.... ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. Protecting your computer from viruses Protecting...; Registering and subscribing to malfunction. To scan for viruses www.eMachines.com 39
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review... damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com
... and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review... damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com
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... "CD or DVD drives" on , try to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using... is IBM-compatible. If the Recycle Bin was emptied before you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines...
... "CD or DVD drives" on , try to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using... is IBM-compatible. If the Recycle Bin was emptied before you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines...
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... from the hard drive. If the hard drive is in the Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. www.eMachines.com 61 You see a "Data error" message This may be accessed, or you may need to reinstall the...
... from the hard drive. If the hard drive is in the Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. www.eMachines.com 61 You see a "Data error" message This may be accessed, or you may need to reinstall the...
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...dial-up )" on page 64. See "Desktop PC Back" on page 10 to make sure that your account with your computer 62 www.eMachines.com Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to a Web... the modem cable is having multiple programs open the browser. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or DSL modem, make sure that the connections have lost...
...dial-up )" on page 64. See "Desktop PC Back" on page 10 to make sure that your account with your computer 62 www.eMachines.com Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to a Web... the modem cable is having multiple programs open the browser. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or DSL modem, make sure that the connections have lost...
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... ■ Make sure that nothing is resting on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. www.eMachines.com 63 Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under..., turn it upside down to replace it again. Contact your computer and unplug the keyboard. Clean the keyboard and turn off your ISP for technical support.
... ■ Make sure that nothing is resting on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. www.eMachines.com 63 Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under..., turn it upside down to replace it again. Contact your computer and unplug the keyboard. Clean the keyboard and turn off your ISP for technical support.
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... connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Modem (dial-up) See also "Internet" on page 10 to temporarily disable the service. Memory card reader Drive letters for a dial tone by plugging... a working telephone into the modem jack and not the Ethernet network jack. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and...
... connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Modem (dial-up) See also "Internet" on page 10 to temporarily disable the service. Memory card reader Drive letters for a dial tone by plugging... a working telephone into the modem jack and not the Ethernet network jack. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and...