Instructions for Supplies
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...If the page is replaced. This procedure should not be performed as part of 2 www.xerox.com/support 075-1018-01 Rev A Select Information, and then press the OK button...., with the Document Glass steps. All Rights Reserved. 1 of normal system operation. Select Troubleshooting, and then press the OK button. 4. Select Calibrate Scanner, and then press the OK...front and back pages of the page toward the left. Starting the Calibration Procedure 1. Phaser® Printer Scanner Calibration Instructions Perform the scanner calibration procedure if your replacement scanner, document feeder, or...
...If the page is replaced. This procedure should not be performed as part of 2 www.xerox.com/support 075-1018-01 Rev A Select Information, and then press the OK button...., with the Document Glass steps. All Rights Reserved. 1 of normal system operation. Select Troubleshooting, and then press the OK button. 4. Select Calibrate Scanner, and then press the OK...front and back pages of the page toward the left. Starting the Calibration Procedure 1. Phaser® Printer Scanner Calibration Instructions Perform the scanner calibration procedure if your replacement scanner, document feeder, or...
User Guide
Page 5
... 5-17 Preparing the Printer for Shipment 5-19 6 Troubleshooting Clearing Paper Jams 6-2 Jam at the Exit 6-2 Jam at the Front Cover 6-7 Jam at the Trays 6-12 Getting Help 6-17 Control Panel Messages 6-17 PrintingScout Alerts 6-18 PhaserSMART Technical Support 6-18 Online Support Assistant 6-18 Web Links 6-19 A User Safety Index Phaser® 8560 Color Printer iii
... 5-17 Preparing the Printer for Shipment 5-19 6 Troubleshooting Clearing Paper Jams 6-2 Jam at the Exit 6-2 Jam at the Front Cover 6-7 Jam at the Trays 6-12 Getting Help 6-17 Control Panel Messages 6-17 PrintingScout Alerts 6-18 PhaserSMART Technical Support 6-18 Online Support Assistant 6-18 Web Links 6-19 A User Safety Index Phaser® 8560 Color Printer iii
User Guide
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... menus. 3. To print the Menu Map: 1. Note: Print the Menu Map to the previous menu item. Phaser® 8560 Color Printer 1-7 Control Panel Layout 1 35 8 Phaser 8560 READY TO PRINT Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting Control Panel 2 46 7 8560p-048 1. Returns to see other information pages available for printing. Scrolls downward...
... menus. 3. To print the Menu Map: 1. Note: Print the Menu Map to the previous menu item. Phaser® 8560 Color Printer 1-7 Control Panel Layout 1 35 8 Phaser 8560 READY TO PRINT Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting Control Panel 2 46 7 8560p-048 1. Returns to see other information pages available for printing. Scrolls downward...
User Guide
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...9632; Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to view manuals and videos on the website. More Information Xerox Support Centre The Xerox Support Centre is a utility that is available for Windows printers or is not...: Double-click the Xerox Support Centre icon on the desktop for printers with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre icon appears on your printer from the Select Printer drop-down list. Phaser® 8560 Color Printer 1-11 Select your ...
...9632; Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to view manuals and videos on the website. More Information Xerox Support Centre The Xerox Support Centre is a utility that is available for Windows printers or is not...: Double-click the Xerox Support Centre icon on the desktop for printers with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre icon appears on your printer from the Select Printer drop-down list. Phaser® 8560 Color Printer 1-11 Select your ...
User Guide
Page 96
...control panel, select Information, and then press the OK button. If the problem continues, run cleaning pages through the printer. The printer cleans the ink from appearing on the page. b. Note: Smudges or smears may appear if you are using is the correct type for...pre-printed paper, but do not select 2nd Side as the paper type. On the control panel, select Troubleshooting, and then press the OK button. For information on page 5-12 Phaser® 8560 Color Printer 4-7 Select Information Pages, and then press the OK button. c. If the problem continues: a. c. c....
...control panel, select Information, and then press the OK button. If the problem continues, run cleaning pages through the printer. The printer cleans the ink from appearing on the page. b. Note: Smudges or smears may appear if you are using is the correct type for...pre-printed paper, but do not select 2nd Side as the paper type. On the control panel, select Troubleshooting, and then press the OK button. For information on page 5-12 Phaser® 8560 Color Printer 4-7 Select Information Pages, and then press the OK button. c. If the problem continues: a. c. c....
User Guide
Page 97
... Substitution Mode to select the missing jet's color and number. Select Jet Substitution Mode, and then press the OK button. 2. Jet substitution only works during regular printing. On the control panel, select Troubleshooting, and then press the OK button. ...2. Advanced 1. Once the Basic procedure is missing. Substituted jets may continue to display missing colors since the Light Stripes Test page ignores the Jet Substitution mode. See also: Online Support Assistant at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer...
... Substitution Mode to select the missing jet's color and number. Select Jet Substitution Mode, and then press the OK button. 2. Jet substitution only works during regular printing. On the control panel, select Troubleshooting, and then press the OK button. ...2. Advanced 1. Once the Basic procedure is missing. Substituted jets may continue to display missing colors since the Light Stripes Test page ignores the Jet Substitution mode. See also: Online Support Assistant at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer...
User Guide
Page 105
... waste tray is locked, close the door and wait 15 minutes before repeating Steps 1 and 2. Phaser® 8560 Color Printer 5-5 Warning: The printer's interior may be locked if the printer is in a warm-up cycle or if the ink is cooling following the Eliminate Light Stripes troubleshooting routine. Pull the waste tray (labeled B) completely out of the...
... waste tray is locked, close the door and wait 15 minutes before repeating Steps 1 and 2. Phaser® 8560 Color Printer 5-5 Warning: The printer's interior may be locked if the printer is in a warm-up cycle or if the ink is cooling following the Eliminate Light Stripes troubleshooting routine. Pull the waste tray (labeled B) completely out of the...
User Guide
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Troubleshooting This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-17 See also: Troubleshooting video tutorials at www.xerox.com/office/8560Psupport User Safety on page A-1 Phaser® 8560 Color Printer 6-1
Troubleshooting This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-17 See also: Troubleshooting video tutorials at www.xerox.com/office/8560Psupport User Safety on page A-1 Phaser® 8560 Color Printer 6-1
User Guide
Page 141
...animated graphic showing the location of the problem, such as the location of the problem. Phaser 8560 8560p-105 Phaser® 8560 Color Printer 6-17 The Help button is labeled with information and troubleshooting help you of a paper jam. Press the Help button on the control panel to...■ Online Support Assistant on page 6-18 ■ Web Links on page 6-19 Xerox provides several automatic diagnostic tools to view additional information about the message or menu displayed. See also: Xerox Support Centre on page 1-11 Control Panel Messages The control panel provides you with a ...
...animated graphic showing the location of the problem, such as the location of the problem. Phaser 8560 8560p-105 Phaser® 8560 Color Printer 6-17 The Help button is labeled with information and troubleshooting help you of a paper jam. Press the Help button on the control panel to...■ Online Support Assistant on page 6-18 ■ Web Links on page 6-19 Xerox provides several automatic diagnostic tools to view additional information about the message or menu displayed. See also: Xerox Support Centre on page 1-11 Control Panel Messages The control panel provides you with a ...
User Guide
Page 142
...your printer problems. You can find solutions for analysis. Phaser® 8560 Color Printer 6-18 To access PhaserSMART Technical Support: 1. Enter your computer screen to fix the problem. Follow the instructions on your printer's IP address in opening a Service Request with Xerox Customer... Alerts PrintingScout is a tool that is a knowledge base that provides instructions and troubleshooting help to the Xerox website for print quality, media jams, software installation, and much more. It automatically checks the printer status when you in the browser window. 3.
...your printer problems. You can find solutions for analysis. Phaser® 8560 Color Printer 6-18 To access PhaserSMART Technical Support: 1. Enter your computer screen to fix the problem. Follow the instructions on your printer's IP address in opening a Service Request with Xerox Customer... Alerts PrintingScout is a tool that is a knowledge base that provides instructions and troubleshooting help to the Xerox website for print quality, media jams, software installation, and much more. It automatically checks the printer status when you in the browser window. 3.
User Guide
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... is installed in your computer. The Troubleshooting tab in your web browser's Favorites folder when you install the Xerox printer drivers on your Windows printer driver also includes useful links. and Canada) www.xerox.com/environment_europe (European Union) www.xerox.com/gwa Phaser® 8560 Color Printer 6-19 Getting Help Web Links Xerox provides several websites that offer additional help...
... is installed in your computer. The Troubleshooting tab in your web browser's Favorites folder when you install the Xerox printer drivers on your Windows printer driver also includes useful links. and Canada) www.xerox.com/environment_europe (European Union) www.xerox.com/gwa Phaser® 8560 Color Printer 6-19 Getting Help Web Links Xerox provides several websites that offer additional help...
User Guide
Page 158
... weights, 3-8 printing glossy paper, 3-52 printing transparencies, 3-32, 3-46 supported paper, 3-8 trifold brochures, 3-9, 3-16 troubleshooting jet substitution mode, 4-8 Online Support Assistant, 6-18 PANTONE colors do not match, 4-11 paper jams, 6-2 PhaserSMART, 1-10 predominate light stripes, 4-9 print quality, 4-6 random light stripes...printer, 5-22 tutorials, 6-19 two-sided printing, 3-25 2nd side setting, 3-27 automatic, 3-25 binding edge options, 3-26 manual, 3-27 side one, 3-27 side two, 3-28 selecting, 3-26 selecting 2nd Side on the control panel, 3-28 Phaser® 8560 Color Printer...
... weights, 3-8 printing glossy paper, 3-52 printing transparencies, 3-32, 3-46 supported paper, 3-8 trifold brochures, 3-9, 3-16 troubleshooting jet substitution mode, 4-8 Online Support Assistant, 6-18 PANTONE colors do not match, 4-11 paper jams, 6-2 PhaserSMART, 1-10 predominate light stripes, 4-9 print quality, 4-6 random light stripes...printer, 5-22 tutorials, 6-19 two-sided printing, 3-25 2nd side setting, 3-27 automatic, 3-25 binding edge options, 3-26 manual, 3-27 side one, 3-27 side two, 3-28 selecting, 3-26 selecting 2nd Side on the control panel, 3-28 Phaser® 8560 Color Printer...
Advanced Features Guide
Page 4
... Troubleshooting (Mac OS X, Version 10.2 and Higher 3-14 UNIX (Linux 3-15 Quick Install Steps 3-15 4 Managing Your Printer Printer Settings 4-2 Printer Control Settings 4-2 Paper Handling Settings 4-8 Printer ...Security 4-13 Selecting Administrative Settings 4-13 Selecting Printing Security Settings 4-14 Configuring HTTPS 4-14 Managing Certificates 4-14 Configuring 802.1X 4-15 Locking the Control Panel Menus 4-15 Analyzing Printer Usage 4-16 Job Accounting 4-16 Usage Profile Reports 4-17 MaiLinX Alerts 4-18 Xerox Usage Analysis Tool 4-19 Phaser® 8560 Color Printer...
... Troubleshooting (Mac OS X, Version 10.2 and Higher 3-14 UNIX (Linux 3-15 Quick Install Steps 3-15 4 Managing Your Printer Printer Settings 4-2 Printer Control Settings 4-2 Paper Handling Settings 4-8 Printer ...Security 4-13 Selecting Administrative Settings 4-13 Selecting Printing Security Settings 4-14 Configuring HTTPS 4-14 Managing Certificates 4-14 Configuring 802.1X 4-15 Locking the Control Panel Menus 4-15 Analyzing Printer Usage 4-16 Job Accounting 4-16 Usage Profile Reports 4-17 MaiLinX Alerts 4-18 Xerox Usage Analysis Tool 4-19 Phaser® 8560 Color Printer...
Advanced Features Guide
Page 25
...Select the Troubleshooting pane. 2. To select job completion notification in the lowerright corner of your computer screen with the name of the job and the name of any tab, click the More Status button. 2. Check the Notify Me When My Job Completes box. Phaser® 8560 Color Printer 1-20... In the PrintingScout menu, select either Notify me when job has completed or failed or Notify me when job has completed. 1. Note: This feature is only available when your printer is connected to be notified when your...
...Select the Troubleshooting pane. 2. To select job completion notification in the lowerright corner of your computer screen with the name of the job and the name of any tab, click the More Status button. 2. Check the Notify Me When My Job Completes box. Phaser® 8560 Color Printer 1-20... In the PrintingScout menu, select either Notify me when job has completed or failed or Notify me when job has completed. 1. Note: This feature is only available when your printer is connected to be notified when your...
Advanced Features Guide
Page 35
Additional information about print quality, maintenance, and troubleshooting issues is located in the User Guide. Networking This chapter includes: ■ Printer Management Software on page 3-2 ■ Windows 2000 or Later on page 3-4 ■ Macintosh on page 3-11 ■ UNIX (Linux) on page 3-15 This chapter provides detailed information for the system administrator. See also: User Guide at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer 3-1
Additional information about print quality, maintenance, and troubleshooting issues is located in the User Guide. Networking This chapter includes: ■ Printer Management Software on page 3-2 ■ Windows 2000 or Later on page 3-4 ■ Macintosh on page 3-11 ■ UNIX (Linux) on page 3-15 This chapter provides detailed information for the system administrator. See also: User Guide at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer 3-1
Advanced Features Guide
Page 36
... between the printer and the network (in the printer. JavaScript is disabled, a warning message appears and the pages do not function properly. If JavaScript is required to printer status, configuration, and diagnostic functions. It also provides users with their original driver settings then reprinted on demand at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer 3-2
... between the printer and the network (in the printer. JavaScript is disabled, a warning message appears and the pages do not function properly. If JavaScript is required to printer status, configuration, and diagnostic functions. It also provides users with their original driver settings then reprinted on demand at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer 3-2
Advanced Features Guide
Page 37
... printer web servers for additional printer-specific features, including help. Phaser® 8560 Color Printer 3-3 Printers are found through network or print server discovery and managed over TCP/IP networks using a web browser. With CentreWare Web you can: ■ Remotely add ports, queues, and drivers to Windows 2000, Windows XP, and Windows Server 2003. ■ Install, troubleshoot...
... printer web servers for additional printer-specific features, including help. Phaser® 8560 Color Printer 3-3 Printers are found through network or print server discovery and managed over TCP/IP networks using a web browser. With CentreWare Web you can: ■ Remotely add ports, queues, and drivers to Windows 2000, Windows XP, and Windows Server 2003. ■ Install, troubleshoot...
Advanced Features Guide
Page 38
... or Other Methods of Installation on page 3-5 ■ Windows 2000 or Later Troubleshooting on page 3-9 Preliminary Steps These preliminary steps must be performed for all printers: 1. In the Run window, type: :\INSTALL.EXE. 2. Click Next....method desired. 4. Verify that the printer is plugged in, turned On, and connected to accept the Xerox Software License Agreement. 5. Print the Configuration page and keep it for network printers) is connected to complete the installation... LEDs on the back of the printer or on the CentreDirect External Print Server. Phaser® 8560 Color Printer 3-4
... or Other Methods of Installation on page 3-5 ■ Windows 2000 or Later Troubleshooting on page 3-9 Preliminary Steps These preliminary steps must be performed for all printers: 1. In the Run window, type: :\INSTALL.EXE. 2. Click Next....method desired. 4. Verify that the printer is plugged in, turned On, and connected to accept the Xerox Software License Agreement. 5. Print the Configuration page and keep it for network printers) is connected to complete the installation... LEDs on the back of the printer or on the CentreDirect External Print Server. Phaser® 8560 Color Printer 3-4
Advanced Features Guide
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... you are correct, and then click OK. 5. Select the *.INF file, and then click Open. 4. Click Next. 6. See also: Windows 2000 or Later Troubleshooting on page 3-9 Phaser® 8560 Color Printer 3-6 Windows 2000 or Later 7. Verify that the test page printed: ■ Click Yes if the test page printed successfully. ■ Click No if...
... you are correct, and then click OK. 5. Select the *.INF file, and then click Open. 4. Click Next. 6. See also: Windows 2000 or Later Troubleshooting on page 3-9 Phaser® 8560 Color Printer 3-6 Windows 2000 or Later 7. Verify that the test page printed: ■ Click Yes if the test page printed successfully. ■ Click No if...
Advanced Features Guide
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.... 2. Verifying Settings To verify settings: 1. Select the Advanced tab. This Troubleshooting section assumes you have access to install any components not listed, and then restart your network administrator.) 4. Click Install to the Phaser printer queue. Select the Ports tab. Click OK. Phaser® 8560 Color Printer 3-9 The user should also have completed the following tasks: ■...
.... 2. Verifying Settings To verify settings: 1. Select the Advanced tab. This Troubleshooting section assumes you have access to install any components not listed, and then restart your network administrator.) 4. Click Install to the Phaser printer queue. Select the Ports tab. Click OK. Phaser® 8560 Color Printer 3-9 The user should also have completed the following tasks: ■...