WD SmartWare User Manual
Page 2
... http://register.wdc.com. Accessing Online Support Visit our product support website at http://support.wdc.com and choose from these topics: • Downloads-Download drivers, software, and updates for your WD product. • Registration-Register your WD product to get the latest updates and special offers. • Warranty & RMA Services...
... http://register.wdc.com. Accessing Online Support Visit our product support website at http://support.wdc.com and choose from these topics: • Downloads-Download drivers, software, and updates for your WD product. • Registration-Register your WD product to get the latest updates and special offers. • Warranty & RMA Services...
User Manual
Page 2
... questions can be answered through our knowledge base or email support service at http://support.wdc.com and choose from these topics: • Downloads-Download drivers, software, and updates for your WD product or software. • WD Community-Share your product online at the best telephone number shown below.
... questions can be answered through our knowledge base or email support service at http://support.wdc.com and choose from these topics: • Downloads-Download drivers, software, and updates for your WD product or software. • WD Community-Share your product online at the best telephone number shown below.
User Manual
Page 4
..., and Formatting the Drive 65 Frequently Asked Questions 65 A Installing the SES Driver 67 Installing on Windows XP Computers 67 Installing the Driver Automatically 67 Installing the Driver Manually 69 Installing on Windows Vista Computers 71 Installing the Driver Automatically 71 Installing the Driver Manually 72 Installing on Windows 7 and Windows 8 Computers 74 TABLE OF...
..., and Formatting the Drive 65 Frequently Asked Questions 65 A Installing the SES Driver 67 Installing on Windows XP Computers 67 Installing the Driver Automatically 67 Installing the Driver Manually 69 Installing on Windows Vista Computers 71 Installing the Driver Automatically 71 Installing the Driver Manually 72 Installing on Windows 7 and Windows 8 Computers 74 TABLE OF...
User Manual
Page 10
.... Your My Passport drive is on the drive: • WD Drive Utilities • WD Security • WD SmartWare Figure 3. The WD software installs the proper driver for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. 2. Turn on your drive. Connecting the...
.... Your My Passport drive is on the drive: • WD Drive Utilities • WD Security • WD SmartWare Figure 3. The WD software installs the proper driver for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. 2. Turn on your drive. Connecting the...
User Manual
Page 70
...your WD USB 3.0 external storage product. A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. Installing, Partitioning, and Formatting the Drive How to Answer ID • Partition, and format a WD drive on your system ...or support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before booting? 110 MY PASSPORT ULTRA USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and ...
...your WD USB 3.0 external storage product. A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. Installing, Partitioning, and Formatting the Drive How to Answer ID • Partition, and format a WD drive on your system ...or support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before booting? 110 MY PASSPORT ULTRA USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and ...
User Manual
Page 71
... may be sure to 12 Mbps. When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at USB 1.1 speeds due to an incorrect driver installation of up to install the appropriate chipset support for your motherboard or system manual for installation procedures and more information. A: Refer to your motherboard...
... may be sure to 12 Mbps. When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at USB 1.1 speeds due to an incorrect driver installation of up to install the appropriate chipset support for your motherboard or system manual for installation procedures and more information. A: Refer to your motherboard...
User Manual
Page 72
... Internet • Manually, whether your computer is connected to the Internet: 1. You can use the Found New Hardware Wizard to install the SES driver either: • Automatically, if your computer is installed automatically when you install the WD software. Click Next to Windows Update: 3. Verify that ... every time you connect your computer. Note: If Autoplay is connected to your My Passport drive to the Internet. 2. INSTALLING THE SES DRIVER - 67 On the Found New Hardware Wizard screen, select Yes this time only to allow Windows XP to connect to continue. MY PASSPORT...
... Internet • Manually, whether your computer is connected to the Internet: 1. You can use the Found New Hardware Wizard to install the SES driver either: • Automatically, if your computer is installed automatically when you install the WD software. Click Next to Windows Update: 3. Verify that ... every time you connect your computer. Note: If Autoplay is connected to your My Passport drive to the Internet. 2. INSTALLING THE SES DRIVER - 67 On the Found New Hardware Wizard screen, select Yes this time only to allow Windows XP to connect to continue. MY PASSPORT...
User Manual
Page 73
When the installation completes, click Finish: INSTALLING THE SES DRIVER - 68 Select Install the software automatically and click Next: MY PASSPORT ULTRA USER MANUAL 5. 4.
When the installation completes, click Finish: INSTALLING THE SES DRIVER - 68 Select Install the software automatically and click Next: MY PASSPORT ULTRA USER MANUAL 5. 4.
User Manual
Page 74
Double-click the Extras folder. c. INSTALLING THE SES DRIVER - 69 On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to My Computer and: a. Select Install from a list or specific location and click Next: 4. b. Browse to Windows Update: 2. Double-click the My Passport drive. Select WD SES Device Driver. MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to continue. 3. Click Next to the Internet, install the driver manually: 1.
Double-click the Extras folder. c. INSTALLING THE SES DRIVER - 69 On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to My Computer and: a. Select Install from a list or specific location and click Next: 4. b. Browse to Windows Update: 2. Double-click the My Passport drive. Select WD SES Device Driver. MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to continue. 3. Click Next to the Internet, install the driver manually: 1.
User Manual
Page 75
Click Next: MY PASSPORT ULTRA USER MANUAL 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER - 70 d.
Click Next: MY PASSPORT ULTRA USER MANUAL 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER - 70 d.
User Manual
Page 76
... computer is connected to the Internet • Manually, whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically, your computer is enabled, two additional screens might appear at the same time as shown in Figure 3 on page...your computer must be connected to Windows Update • Finds, downloads, and installs the SES driver INSTALLING THE SES DRIVER - 71 On the Found New Hardware wizard screen, click Locate and install driver software: 3. WD SES Device wizard screen, click Yes, search online this time only to...
... computer is connected to the Internet • Manually, whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically, your computer is enabled, two additional screens might appear at the same time as shown in Figure 3 on page...your computer must be connected to Windows Update • Finds, downloads, and installs the SES driver INSTALLING THE SES DRIVER - 71 On the Found New Hardware wizard screen, click Locate and install driver software: 3. WD SES Device wizard screen, click Yes, search online this time only to...
User Manual
Page 77
WD SES Device wizard screen, click Don't search online: 3. On the Found New Hardware - Show me other options: 4. MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your WD SES Device prompt, click I don't have the disc. At the Install the disc that came with your computer is not connected to Computer and: INSTALLING THE SES DRIVER - 72 Browse to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: 2.
WD SES Device wizard screen, click Don't search online: 3. On the Found New Hardware - Show me other options: 4. MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your WD SES Device prompt, click I don't have the disc. At the Install the disc that came with your computer is not connected to Computer and: INSTALLING THE SES DRIVER - 72 Browse to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: 2.
User Manual
Page 78
b. Double-click the Extras folder. Click Next: MY PASSPORT ULTRA USER MANUAL 5. c. Select WD SES Device Driver. d. a. Double-click the My Passport drive. When the installation completes, click Close: INSTALLING THE SES DRIVER - 73
b. Double-click the Extras folder. Click Next: MY PASSPORT ULTRA USER MANUAL 5. c. Select WD SES Device Driver. d. a. Double-click the My Passport drive. When the installation completes, click Close: INSTALLING THE SES DRIVER - 73
User Manual
Page 79
MY PASSPORT ULTRA USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: INSTALLING THE SES DRIVER - 74
MY PASSPORT ULTRA USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: INSTALLING THE SES DRIVER - 74
User Manual
Page 80
When the installation completes, click Close: INSTALLING THE SES DRIVER - 75 MY PASSPORT ULTRA USER MANUAL 4. Click Next. 6. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. 3. Click Browse my computer for driver software.
When the installation completes, click Close: INSTALLING THE SES DRIVER - 75 MY PASSPORT ULTRA USER MANUAL 4. Click Next. 6. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. 3. Click Browse my computer for driver software.