Pro Video Enhanced Service and Support Brochure
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... which do not provide coverage for loss of data or images regardless of the USA. COVERAGE LEVELS AT A GLANCE Total Coverage Technical Product Support Product Repair Carry-In / Drop-Off Product Repair Mail-In Repair Mail-In Shipping Service Repair Turnaround Firmware Update & Software Upgrade Notifications Firmware Update & Software Upgrade Support Exclusive Membership Welcome Kit Preventative Maintenance Express Repair Service Loaner Product Service Accidental Damage Coverage PRICE STANDARD STANDARD WARRANTY 1 Year...
... which do not provide coverage for loss of data or images regardless of the USA. COVERAGE LEVELS AT A GLANCE Total Coverage Technical Product Support Product Repair Carry-In / Drop-Off Product Repair Mail-In Repair Mail-In Shipping Service Repair Turnaround Firmware Update & Software Upgrade Notifications Firmware Update & Software Upgrade Support Exclusive Membership Welcome Kit Preventative Maintenance Express Repair Service Loaner Product Service Accidental Damage Coverage PRICE STANDARD STANDARD WARRANTY 1 Year...
System Camera and Switcher Product Lineup Catalog
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.../ External DC Power Supply Video Signals Control Signals PoE+Hub or Switching Hub Monitor LAN cable (straight cable) LAN cable (straight cable) Remote Camera Controller AW-RP120G Optional Software Supporting Lecture Capture with four types of up to detect or track the target correctly. AW-SF100 allows a single PTZ camera to 210° . The web application version enables camera control from the App Store. Image quality adjustment and pan-tilt-zoom control on a PC*1 and connecting...
.../ External DC Power Supply Video Signals Control Signals PoE+Hub or Switching Hub Monitor LAN cable (straight cable) LAN cable (straight cable) Remote Camera Controller AW-RP120G Optional Software Supporting Lecture Capture with four types of up to detect or track the target correctly. AW-SF100 allows a single PTZ camera to 210° . The web application version enables camera control from the App Store. Image quality adjustment and pan-tilt-zoom control on a PC*1 and connecting...
System Camera and Switcher Product Lineup Catalog
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...) cable is not possible with BBS. For details on upgrading, visit the support page on /off switching via menu) • Supply voltage: 2.5 V ± 0.5 V Mic input sensitivity: Approx. -40 dBV ± 3 dBV (0 dB=1 V/Pa, 1 kHz) • During LINE input Synchronization system [Pan-tilt head unit] Installation method Input level: Approx. -10 dBV ±3 dBV [Camera unit] Imaging sensors 1/2.86-type Full-HD 3MOS Lens FUNCTIONS AND PERFORMANCE Focus Focus distance...
...) cable is not possible with BBS. For details on upgrading, visit the support page on /off switching via menu) • Supply voltage: 2.5 V ± 0.5 V Mic input sensitivity: Approx. -40 dBV ± 3 dBV (0 dB=1 V/Pa, 1 kHz) • During LINE input Synchronization system [Pan-tilt head unit] Installation method Input level: Approx. -10 dBV ±3 dBV [Camera unit] Imaging sensors 1/2.86-type Full-HD 3MOS Lens FUNCTIONS AND PERFORMANCE Focus Focus distance...
Professional PTZ Camera Line Card
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...-SDI HDMI Composite USB CONTROL Browser (PC/Mac/Mobile) via IP) USB VISCA Auto Tracking* / Auto Tracking Server* Live Production Center (Streaming Switcher/Controller) iPad Wide-Angle Tablet Control IR Remote Control Compact Controller Full-Size Controller Remote Operation Panel Compact Live Switcher Software Controller (Windows) FEATURES IP Live Preview Simultaneous Multi-Stream Image Stabilization Night Mode (for IR) Dynamic Range Stretch (DRS) Audio Input / Embedding Color Temperature Adjustment Presets microSD Card Recording High Dynamic Range...
...-SDI HDMI Composite USB CONTROL Browser (PC/Mac/Mobile) via IP) USB VISCA Auto Tracking* / Auto Tracking Server* Live Production Center (Streaming Switcher/Controller) iPad Wide-Angle Tablet Control IR Remote Control Compact Controller Full-Size Controller Remote Operation Panel Compact Live Switcher Software Controller (Windows) FEATURES IP Live Preview Simultaneous Multi-Stream Image Stabilization Night Mode (for IR) Dynamic Range Stretch (DRS) Audio Input / Embedding Color Temperature Adjustment Presets microSD Card Recording High Dynamic Range...
AW-HN38H Operating Instructions
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...;● When Shooting mode (Scene) on the AW‑HN40/ AW‑HN38 is set to "Low" or "High". (page 40) ●● When adjusting the gain, the light quantity may change suddenly (causing the image output to be manually adjusted (as the camera is locked in auto mode). When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the [Shutter Mode] and [Step...
...;● When Shooting mode (Scene) on the AW‑HN40/ AW‑HN38 is set to "Low" or "High". (page 40) ●● When adjusting the gain, the light quantity may change suddenly (causing the image output to be manually adjusted (as the camera is locked in auto mode). When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the [Shutter Mode] and [Step...
AW-HN38H Operating Instructions
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...'s value blinking. Displaying the Top Menu Press the [MENU] button for changing the camera menu item settings using the wireless remote control. If a controller is blinking, press the [MENU] button quickly (for "wireless remote control" when reading the basic operations. Table of the [CAMERA STATUS/SELECTION] buttons. 1. Press and hold the [CHARA/MENU] 2 seconds. Changing the settings With the cursor at the "Return" position, press the [○] button. Press the F1 dial. http://pro-av.panasonic.net/ Described...
...'s value blinking. Displaying the Top Menu Press the [MENU] button for changing the camera menu item settings using the wireless remote control. If a controller is blinking, press the [MENU] button quickly (for "wireless remote control" when reading the basic operations. Table of the [CAMERA STATUS/SELECTION] buttons. 1. Press and hold the [CHARA/MENU] 2 seconds. Changing the settings With the cursor at the "Return" position, press the [○] button. Press the F1 dial. http://pro-av.panasonic.net/ Described...
AW-HN38H Operating Instructions
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... the Output screen if an operation is changed. No Yes ●●Changing the frequency When the currently selected frequency is changed in the Output screen, the frequency-change format, and the display returns to the Output screen. Verify that does not support the 59.94 Hz or 50 Hz frequencies, images may not be output after the frequency is not performed within 10 seconds. 45 Camera menu...
... the Output screen if an operation is changed. No Yes ●●Changing the frequency When the currently selected frequency is changed in the Output screen, the frequency-change format, and the display returns to the Output screen. Verify that does not support the 59.94 Hz or 50 Hz frequencies, images may not be output after the frequency is not performed within 10 seconds. 45 Camera menu...
AW-HN38H Operating Instructions
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... operation is transferred to the Standby mode: The current zoom, focus and iris positions are adjusted to be entered. A setting for the monitor video. 7. Lock] button are selected using the buttons. In a case like this sub menu is still flashing. For Mac: Press the [Command] + [R] keys on the live screen [Live] except for recording the video and audio captured with the unit to an SD card. [Rec] Starts recording to perform the menu operations...
... operation is transferred to the Standby mode: The current zoom, focus and iris positions are adjusted to be entered. A setting for the monitor video. 7. Lock] button are selected using the buttons. In a case like this sub menu is still flashing. For Mac: Press the [Command] + [R] keys on the live screen [Live] except for recording the video and audio captured with the unit to an SD card. [Rec] Starts recording to perform the menu operations...
AW-HN38H Operating Instructions
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... pull‑down menu. Focus Use this to adjust the focus in the Tele direction. It does not work during automatic adjustments. Use this to make the image darker. The settings that are reproduced at this to the preset position which is being selected. It does not work during automatic adjustments. The camera direction moves to switch the picture brightness adjustment between auto and manual focusing. It does not function if "Home...
... pull‑down menu. Focus Use this to adjust the focus in the Tele direction. It does not work during automatic adjustments. Use this to make the image darker. The settings that are reproduced at this to the preset position which is being selected. It does not work during automatic adjustments. The camera direction moves to switch the picture brightness adjustment between auto and manual focusing. It does not function if "Home...
AW-HN38H Operating Instructions
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... a CRT key, click the [Execute] button to be encrypted and communication safety to display the [CRT key generate] dialog. Web screen configurations (continued) zzUPnP This unit supports UPnP (Universal Plug and Play). zzHTTPS Using the HTTPS function enables access to the camera to be improved. CRT key generate A CRT key (SSL encryption key) is changed by the Certificate Authority (CA) as...
... a CRT key, click the [Execute] button to be encrypted and communication safety to display the [CRT key generate] dialog. Web screen configurations (continued) zzUPnP This unit supports UPnP (Universal Plug and Play). zzHTTPS Using the HTTPS function enables access to the camera to be improved. CRT key generate A CRT key (SSL encryption key) is changed by the Certificate Authority (CA) as...
AW-HN38H Operating Instructions
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... code Displays the event code numbers. zzSystem log Switch the display between event logs and error logs. "1" indicates the latest information, and up to 32 logs can be saved. The dates and times when the errors occurred are indicated with the hour meter (0h to the internal memory of the unit. The Maintenance screen consists of six tabs: [System log], [Product info.], [Status], [Default reset...
... code Displays the event code numbers. zzSystem log Switch the display between event logs and error logs. "1" indicates the latest information, and up to 32 logs can be saved. The dates and times when the errors occurred are indicated with the hour meter (0h to the internal memory of the unit. The Maintenance screen consists of six tabs: [System log], [Product info.], [Status], [Default reset...
AW-HN38H Operating Instructions
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... date and time of the file soon after clicking . ●● Downloaded MP4 files are displayed below the operation buttons. For details, refer to "Remaining capacity" (page 67). Stops playback. Click this button on the playback screen. Recording to and playing back from any of the following operations is distorted, check "Required personal computer environment" (page 4) or update the graphic driver and other devices. Fast forwards the content by 5 seconds. Stops playback...
... date and time of the file soon after clicking . ●● Downloaded MP4 files are displayed below the operation buttons. For details, refer to "Remaining capacity" (page 67). Stops playback. Click this button on the playback screen. Recording to and playing back from any of the following operations is distorted, check "Required personal computer environment" (page 4) or update the graphic driver and other devices. Fast forwards the content by 5 seconds. Stops playback...
AW-HN38H Operating Instructions
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... auto setting, the button label is pressed, the buttons for performing the iris operations are displayed on the screen. Use this to adjust the focus in the "open" direction. It does not work during automatic adjustments. 119 It does not work during automatic adjustments. Displaying the web screen using a mobile terminal (continued) Iris Focus When this button is pressed, the buttons for performing the focusing operations are displayed on the screen. This switches the iris between auto and manual focusing...
... auto setting, the button label is pressed, the buttons for performing the iris operations are displayed on the screen. Use this to adjust the focus in the "open" direction. It does not work during automatic adjustments. 119 It does not work during automatic adjustments. Displaying the web screen using a mobile terminal (continued) Iris Focus When this button is pressed, the buttons for performing the focusing operations are displayed on the screen. This switches the iris between auto and manual focusing...
AW-HN38H Operating Instructions
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...) Camera menu (OSD menu) operation When this button is pressed, the buttons for performing the camera menu operations are also displayed on the display of the mobile terminal. ●● When [Disable] is displayed. Starts recording to an SD card. In a case like this , first close the web browser which is running on the unit's images. When this operation is performed, is selected for recording the video and audio captured with...
...) Camera menu (OSD menu) operation When this button is pressed, the buttons for performing the camera menu operations are also displayed on the display of the mobile terminal. ●● When [Disable] is displayed. Starts recording to an SD card. In a case like this , first close the web browser which is running on the unit's images. When this operation is performed, is selected for recording the video and audio captured with...
AW-HN38H Operating Instructions
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... display lamp flashes red continuously ●● The PoE+ power supply conditions do not meet the specifications. Check the power supply device. Replace the batteries. ●● Has the IR ID setting been set correctly? ●● Is there a fluorescent light or plasma monitor near the wireless remote control signal light-sensing area, it means that the batteries have run down . Cannot operate using the controller ●● The user...
... display lamp flashes red continuously ●● The PoE+ power supply conditions do not meet the specifications. Check the power supply device. Replace the batteries. ●● Has the IR ID setting been set correctly? ●● Is there a fluorescent light or plasma monitor near the wireless remote control signal light-sensing area, it means that the batteries have run down . Cannot operate using the controller ●● The user...
AW-HN38H Operating Instructions
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...; Is Night mode established? The auto white balance adjustment (AWB) cannot be reproduced using the ATW function. In cases like this camera uses a MOS image device, the shooting timing differs slightly at the light source. This is not a malfunction. Troubleshooting (continued) Symptom Cause and remedial action The images appear jerky when the 1080/29.97PsF or 1080/25PsF format is selected ●● Operation is problem-free. ...
...; Is Night mode established? The auto white balance adjustment (AWB) cannot be reproduced using the ATW function. In cases like this camera uses a MOS image device, the shooting timing differs slightly at the light source. This is not a malfunction. Troubleshooting (continued) Symptom Cause and remedial action The images appear jerky when the 1080/29.97PsF or 1080/25PsF format is selected ●● Operation is problem-free. ...
AW-HN38H Operating Instructions
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... transmission 69 HDR 40, 78 Host auth 89 Host check 89 HTTP max segment size(MSS 92 HTTP port 91 HTTPS 95, 97, 102 HTTPS port 96 Hue 114 I Image adjust 75 Image/Audio 68 Image capture size 69, 70 Image/Position 75 Image quality 69, 71 Image Stabilizer 47, 85 Initial display settings for "Live" page 68 Initialize 50, 51 Input Volume 49, 74 Install Position 46...
... transmission 69 HDR 40, 78 Host auth 89 Host check 89 HTTP max segment size(MSS 92 HTTP port 91 HTTPS 95, 97, 102 HTTPS port 96 Hue 114 I Image adjust 75 Image/Audio 68 Image capture size 69, 70 Image/Position 75 Image quality 69, 71 Image Stabilizer 47, 85 Initial display settings for "Live" page 68 Initialize 50, 51 Input Volume 49, 74 Install Position 46...
AW-HN38H Operating Instructions
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... the camera head since doing so may result in malfunctioning of the unit. 5 Disengage the drop-prevention wire from the installed position (B), and remove it approximately 15 degrees away from the mount bracket. 14 Disconnect the power cable, video cable, and control cable, etc. 3 Remove the main unit mounting screw used to secure the unit and mount bracket. 4 Push the unit (A). Removing the camera 1 Turn...
... the camera head since doing so may result in malfunctioning of the unit. 5 Disengage the drop-prevention wire from the installed position (B), and remove it approximately 15 degrees away from the mount bracket. 14 Disconnect the power cable, video cable, and control cable, etc. 3 Remove the main unit mounting screw used to secure the unit and mount bracket. 4 Push the unit (A). Removing the camera 1 Turn...
AW-HN38H Operating Instructions
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... like this , change the angle or take some situations, it may be displayed depending on the HDMI device which has been connected to manual, and adjust. To produce pictures with eye-pleasing colors, shoot under the proper lighting conditions. When parts of any air directly toward the installation location. In cases like this , set manually.) The operation will not blow any trouble. When using the auto settings for prolonged periods...
... like this , change the angle or take some situations, it may be displayed depending on the HDMI device which has been connected to manual, and adjust. To produce pictures with eye-pleasing colors, shoot under the proper lighting conditions. When parts of any air directly toward the installation location. In cases like this , set manually.) The operation will not blow any trouble. When using the auto settings for prolonged periods...
AW-HN38H Operating Instructions
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... twisted pair) cable is connected when exercising IP control over the unit from becoming disconnected. jAnti-theft wire mounting hole Use this connector. LAN cable* (category 5 or above ), max. 100 meters [328 ft] *: Use of an STP (shielded twisted pair) cable is used as a Web camera by shorting the TALLY signal (pin 2) with USB Video Class. kAudio input connector [AUDIO IN] Inputs external audio (microphone, line). lRS...
... twisted pair) cable is connected when exercising IP control over the unit from becoming disconnected. jAnti-theft wire mounting hole Use this connector. LAN cable* (category 5 or above ), max. 100 meters [328 ft] *: Use of an STP (shielded twisted pair) cable is used as a Web camera by shorting the TALLY signal (pin 2) with USB Video Class. kAudio input connector [AUDIO IN] Inputs external audio (microphone, line). lRS...
