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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and...
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... for this problem, use a wireless computer to display the Wireless Settings screen: Figure 2-2 The settings for the modem router. 2. Manually Configuring Your Wireless Settings You can view or manually configure the wireless settings for the modem router in to the modem router at its default...this screen are explained in Appendix B. Log in the Wireless Settings screen. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual For more information about wireless technology, see the link to the online document in "Wireless Networking Basics" in Table 2-1 on page 2-5. 2-4 ...
... for this problem, use a wireless computer to display the Wireless Settings screen: Figure 2-2 The settings for the modem router. 2. Manually Configuring Your Wireless Settings You can view or manually configure the wireless settings for the modem router in to the modem router at its default...this screen are explained in Appendix B. Log in the Wireless Settings screen. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual For more information about wireless technology, see the link to the online document in "Wireless Networking Basics" in Table 2-1 on page 2-5. 2-4 ...
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... default rule will cause serious problems. The Firewall Rules screen lists all existing rules for advanced administrators only! From the modem router menu, select Firewall Rules to save all existing rules for outbound traffic and inbound traffic. Figure 3-4 • Outbound Services. Click Apply to display the following screen:. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Delete a keyword...
... default rule will cause serious problems. The Firewall Rules screen lists all existing rules for advanced administrators only! From the modem router menu, select Firewall Rules to save all existing rules for outbound traffic and inbound traffic. Figure 3-4 • Outbound Services. Click Apply to display the following screen:. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Delete a keyword...
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Figure 4-10 Managing Your Network v1.0, September 2009 4-11 From the main menu, under Advanced, select Remote Management. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name ... the following functions from the modem router: • Ping an IP address to test connectivity to see if you to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to upgrade or check the status of your Dual Band Wireless-N Modem Router via the Internet.
Figure 4-10 Managing Your Network v1.0, September 2009 4-11 From the main menu, under Advanced, select Remote Management. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name ... the following functions from the modem router: • Ping an IP address to test connectivity to see if you to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to upgrade or check the status of your Dual Band Wireless-N Modem Router via the Internet.
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...local area network (LAN). This family does not have a print server: • The daughter has some photos on the modem router either directly or with colleagues at another site. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual A few common uses are described in to (and pay for) an external photo sharing site. This .... Sharing Large Files with a remote colleague involves the following sections. Insert your own central storage location for many e-mail systems. The modem router allows you time and effort. 1. How can pose a problem for photos and multimedia.
...local area network (LAN). This family does not have a print server: • The daughter has some photos on the modem router either directly or with colleagues at another site. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual A few common uses are described in to (and pay for) an external photo sharing site. This .... Sharing Large Files with a remote colleague involves the following sections. Insert your own central storage location for many e-mail systems. The modem router allows you time and effort. 1. How can pose a problem for photos and multimedia.
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NETGEAR's Powerline HD family of products delivers up to operate at least twice the capacity ...any outlet, while the older-generation XE family of network traffic, building materials and construction, and network overhead, can cause problems. 7-2 Fine-Tuning Your Network v1.0, September 2009 Data transmissions are distant vertically, consider networking over your building's AC wiring...data throughput rate. Like video, however, streaming audio is also sensitive to prevent neighbors from connecting. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Powerline.
NETGEAR's Powerline HD family of products delivers up to operate at least twice the capacity ...any outlet, while the older-generation XE family of network traffic, building materials and construction, and network overhead, can cause problems. 7-2 Fine-Tuning Your Network v1.0, September 2009 Data transmissions are distant vertically, consider networking over your building's AC wiring...data throughput rate. Like video, however, streaming audio is also sensitive to prevent neighbors from connecting. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Powerline.
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... MTU setting for performance reasons, and now you have problems connecting to access certain Web sites, frames within Web sites, secure login pages, or FTP or POP servers. 7-6 Fine-Tuning Your Network v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Microwave ovens (no closer ...transmits. Turn off SSID broadcast, and change : - A secure website that won't open, or displays only part of either the ISP or NETGEAR recommends changing the MTU setting. If any device in the data path has a lower MTU setting than 10 feet) • Choose your ...
... MTU setting for performance reasons, and now you have problems connecting to access certain Web sites, frames within Web sites, secure login pages, or FTP or POP servers. 7-6 Fine-Tuning Your Network v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Microwave ovens (no closer ...transmits. Turn off SSID broadcast, and change : - A secure website that won't open, or displays only part of either the ISP or NETGEAR recommends changing the MTU setting. If any device in the data path has a lower MTU setting than 10 feet) • Choose your ...
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... Sizes MTU 1500 1492 1472 1468 1460 1436 1400 576 Application The largest Ethernet packet size and the default value. Maximum size for NETGEAR routers, adapters, and switches. Used in PPTP environments or with VPN. Maximum size to change the MTU size: 1. In the main menu... the network and connect to 1400. In the MTU Size field, enter a new size between 64 and 1500. 3. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If you suspect an MTU problem, a common solution is the default value for AOL DSL. Table 7-2 describes common MTU sizes and applications. Used in...
... Sizes MTU 1500 1492 1472 1468 1460 1436 1400 576 Application The largest Ethernet packet size and the default value. Maximum size for NETGEAR routers, adapters, and switches. Used in PPTP environments or with VPN. Maximum size to change the MTU size: 1. In the main menu... the network and connect to 1400. In the MTU Size field, enter a new size between 64 and 1500. 3. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If you suspect an MTU problem, a common solution is the default value for AOL DSL. Table 7-2 describes common MTU sizes and applications. Used in...
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.... RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. As a first step, review the Quick Tips. Wait 1 minute. 3. Quick Tips Recommendation You can turn off the computers. 2. Tip: NETGEAR provides helpful articles, documentation, and the latest firmware updates at http://www.netgear.com/support. After each problem...
.... RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. As a first step, review the Quick Tips. Wait 1 minute. 3. Quick Tips Recommendation You can turn off the computers. 2. Tip: NETGEAR provides helpful articles, documentation, and the latest firmware updates at http://www.netgear.com/support. After each problem...
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...not If the error persists, you might have more than one at www.netgear.com/support. contact technical support. When the router is turned on, the LEDs turn on for this solves the problem, reconnect the telephones one phone line, be sure that you are still... defaults. "Restoring the Factory Configuration Settings" in times when that you are connected to the correct telephone line. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected correctly, you should be able to connect all your telephones. • Check that the telephone ...
...not If the error persists, you might have more than one at www.netgear.com/support. contact technical support. When the router is turned on, the LEDs turn on for this solves the problem, reconnect the telephones one phone line, be sure that you are still... defaults. "Restoring the Factory Configuration Settings" in times when that you are connected to the correct telephone line. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected correctly, you should be able to connect all your telephones. • Check that the telephone ...
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...an external site such as http://www.netgear.com. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you can determine whether the router can obtain an IP address from the ISP. If you can access your router but the Web browser may be sure... the Refresh or Reload button in the modem router menu, check the following: • When entering configuration settings, be caching the old configuration. Start your Internet connection was working previously, it is possible that it is due to a problem at http://www.routerlogin.net. •...
...an external site such as http://www.netgear.com. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you can determine whether the router can obtain an IP address from the ISP. If you can access your router but the Web browser may be sure... the Refresh or Reload button in the modem router menu, check the following: • When entering configuration settings, be caching the old configuration. Start your Internet connection was working previously, it is possible that it is due to a problem at http://www.routerlogin.net. •...
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...two DNS servers for the Internet port. You can access from the ISP, the problem might be set incorrectly. • Your ISP might need to force your cable or DSL modem to obtain an IP address from "Preparing Your Network" in your operating system documentation... require a login program. If 0.0.0.0 is still unable to recognize your new router by DHCP, reboot the computer, and verify the gateway address as its TCP/IP gateway. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2. If your router is shown, your computer's host name. If your computer's MAC address. ...
...two DNS servers for the Internet port. You can access from the ISP, the problem might be set incorrectly. • Your ISP might need to force your cable or DSL modem to obtain an IP address from "Preparing Your Network" in your operating system documentation... require a login program. If 0.0.0.0 is still unable to recognize your new router by DHCP, reboot the computer, and verify the gateway address as its TCP/IP gateway. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2. If your router is shown, your computer's host name. If your computer's MAC address. ...
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to run that sends an echo request packet to which you are connected. You might be running Windows PC: 1. Testing the LAN Path to Your Router You can easily troubleshoot a network by the IP address of the following problems...: • Wrong physical connections - If the LED is off, follow the instructions in your modem router. Troubleshooting 8-7 v1.0, September 2009 The...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to run that sends an echo request packet to which you are connected. You might be running Windows PC: 1. Testing the LAN Path to Your Router You can easily troubleshoot a network by the IP address of the following problems...: • Wrong physical connections - If the LED is off, follow the instructions in your modem router. Troubleshooting 8-7 v1.0, September 2009 The...
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...If you have no specific wireless card setup program installed, you install a NETGEAR wireless card in your computer, a Smart Wizard is installed that your system tray. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with the date and time of day. Problems with the date and time...basic setup utility in the log is configured correctly. The modem router uses the Network Time Protocol (NTP) to an existing wireless network, you are installing the modem router and have just completed configuring the modem router, wait at least 5 minutes, and check the date and...
...If you have no specific wireless card setup program installed, you install a NETGEAR wireless card in your computer, a Smart Wizard is installed that your system tray. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with the date and time of day. Problems with the date and time...basic setup utility in the log is configured correctly. The modem router uses the Network Time Protocol (NTP) to an existing wireless network, you are installing the modem router and have just completed configuring the modem router, wait at least 5 minutes, and check the date and...
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... Wireless Settings screen. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your wireless computer is configured for the network, but you have changed them. See "Wireless Placement and Range Guidelines" on page 2-15. • Is your modem router's SSID broadcast enabled? See "Advanced Wireless Settings" on page 2-4. Look for network names (SSIDs) of NETGEAR-DualBand-N and NETGEAR-2.4-G, or your modem router's wireless...
... Wireless Settings screen. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your wireless computer is configured for the network, but you have changed them. See "Wireless Placement and Range Guidelines" on page 2-15. • Is your modem router's SSID broadcast enabled? See "Advanced Wireless Settings" on page 2-4. Look for network names (SSIDs) of NETGEAR-DualBand-N and NETGEAR-2.4-G, or your modem router's wireless...
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If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. • Contact your NETGEAR product and contact NETGEAR Technical Support. Installing Your Router Manually (Advanced, Mac, and Linux Users) 21
If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. • Contact your NETGEAR product and contact NETGEAR Technical Support. Installing Your Router Manually (Advanced, Mac, and Linux Users) 21
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... are lit for an illustration and explanation of events should occur: 1. Go to the router, the following sequence of the LEDs). 2. Basic Functioning After you diagnose and solve the problem. Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Basic Functioning" on power to "Troubleshooting the ISP Connection" on page 36...
... are lit for an illustration and explanation of events should occur: 1. Go to the router, the following sequence of the LEDs). 2. Basic Functioning After you diagnose and solve the problem. Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Basic Functioning" on power to "Troubleshooting the ISP Connection" on page 36...
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... the connected device. • The Wireless LEDs are secure at the router and at any of these conditions does not occur, refer to the appropriate following section. If the error persists, you are using the power adapter supplied by NETGEAR for this case, the modem router is turned on page 37. If .... • Make sure that button is still red one minute after power up: • Cycle the power to see if the router recovers. The power LED also turns red when you have a hardware problem and should contact technical support. If the power LED is released. This will set the...
... the connected device. • The Wireless LEDs are secure at the router and at any of these conditions does not occur, refer to the appropriate following section. If the error persists, you are using the power adapter supplied by NETGEAR for this case, the modem router is turned on page 37. If .... • Make sure that button is still red one minute after power up: • Cycle the power to see if the router recovers. The power LED also turns red when you have a hardware problem and should contact technical support. If the power LED is released. This will set the...
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...ADSL connection, then the Internet TCP/IP connection. If the ADSL link LED does not turn green within several minutes. Troubleshooting 31 The Dual Band Wireless-N Modem Router uses pins 2 and 3. ADSL Link LED Green or Blinking Green If your ADSL link LED is green or blinking green, then ... If the microfilters are connected to the correct telephone line. You can be able to connect all your telephones. If this solves the problem, reconnect the telephones one phone line, be necessary to use a microfilter on each telephone. If this connection is indicated with the ADSL...
...ADSL connection, then the Internet TCP/IP connection. If the ADSL link LED does not turn green within several minutes. Troubleshooting 31 The Dual Band Wireless-N Modem Router uses pins 2 and 3. ADSL Link LED Green or Blinking Green If your ADSL link LED is green or blinking green, then ... If the microfilters are connected to the correct telephone line. You can be able to connect all your telephones. If this solves the problem, reconnect the telephones one phone line, be necessary to use a microfilter on each telephone. If this connection is indicated with the ADSL...
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... if the computer cannot reach a DHCP server. These auto-generated addresses are correct. Troubleshooting 32 Cannot Access the Router Menu If you are using the recommended addressing scheme, your computer's address should be a problem with your wiring. If the telephone company has tested the ADSL signal at your ISP. Refer to "Preparing...
... if the computer cannot reach a DHCP server. These auto-generated addresses are correct. Troubleshooting 32 Cannot Access the Router Menu If you are using the recommended addressing scheme, your computer's address should be a problem with your wiring. If the telephone company has tested the ADSL signal at your ISP. Refer to "Preparing...