Installation Guide
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In the Box Before installing the SB6121 cable modem, make sure the following items are included in your service provider, some of the included items may be different. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. You can use your high-speed cable modem to the network Contains software license...
In the Box Before installing the SB6121 cable modem, make sure the following items are included in your service provider, some of the included items may be different. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. You can use your high-speed cable modem to the network Contains software license...
Installation Guide
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... Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded downstream channels Green...
... Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded downstream channels Green...
Installation Guide
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... transmitting data, your service provider. *Blue icon operation is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. The LINK...10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider...
... transmitting data, your service provider. *Blue icon operation is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. The LINK...10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider...
Installation Guide
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... Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1... Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network ...
... Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1... Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network ...
Installation Guide
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... into the Power port on the modem. Plug the other end of the coaxial cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Connect the other end of the cables to the Ethernet port on the modem. 4. Connect the Ethernet cable to a cable outlet or splitter. 2. Make sure the...
... into the Power port on the modem. Plug the other end of the coaxial cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Connect the other end of the cables to the Ethernet port on the modem. 4. Connect the Ethernet cable to a cable outlet or splitter. 2. Make sure the...
Installation Guide
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... position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem on drywall). Note: If possible, mount the modem to mount the cable modem. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Use...
... position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem on drywall). Note: If possible, mount the modem to mount the cable modem. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Use...
Installation Guide
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... prevent any safety hazards. 6. Position and secure the wall mounting template on the wall to water, gas, or electrical lines. 1. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the spacing needed between the wall and underside...
... prevent any safety hazards. 6. Position and secure the wall mounting template on the wall to water, gas, or electrical lines. 1. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the spacing needed between the wall and underside...
Installation Guide
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
Installation Guide
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... the Internet Checking for Windows 7 1. Type www.motorola.com in the Address bar. If you do not see the Configuring TCP/IP section for Windows 7. Configuring TCP/IP for an Internet Connection After installing your cable modem, you may need to configure your computer. 2. ...window. 4. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Close to Verifying the IP Address for your network interface. 6. If the Motorola website appears, you complete the TCP/IP configuration, go to...
... the Internet Checking for Windows 7 1. Type www.motorola.com in the Address bar. If you do not see the Configuring TCP/IP section for Windows 7. Configuring TCP/IP for an Internet Connection After installing your cable modem, you may need to configure your computer. 2. ...window. 4. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Close to Verifying the IP Address for your network interface. 6. If the Motorola website appears, you complete the TCP/IP configuration, go to...
Installation Guide
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... complete the TCP/IP configuration, go to the Internet • Configuring TCP/IP for Windows XP. Connecting to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Click Start and then click Settings. 2. When you see the prompt, User Account Control -- If you complete the...
... complete the TCP/IP configuration, go to the Internet • Configuring TCP/IP for Windows XP. Connecting to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Click Start and then click Settings. 2. When you see the prompt, User Account Control -- If you complete the...
Installation Guide
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... Auto-configuration is enabled, Windows will not be able to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click Accessories. 4. Type ipconfig and press Enter to obtain one. Verifying the IP Address for Windows Vista 1. Type cmd ...
... Auto-configuration is enabled, Windows will not be able to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click Accessories. 4. Type ipconfig and press Enter to obtain one. Verifying the IP Address for Windows Vista 1. Type cmd ...
Installation Guide
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...exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Type cmd and click OK to open a command prompt window. 2. B After successfully verifying ...your cable connections and proper cable-TV operation, you can renew your service provider. Open a command prompt window. A valid IP address...
...exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Type cmd and click OK to open a command prompt window. 2. B After successfully verifying ...your cable connections and proper cable-TV operation, you can renew your service provider. Open a command prompt window. A valid IP address...
Installation Guide
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... monitor the various configuration settings and operational status of your cable modem. 2. You can also reset the modem configuration back to your cable modem. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information...
... monitor the various configuration settings and operational status of your cable modem. 2. You can also reset the modem configuration back to your cable modem. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information...
Installation Guide
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Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Installation Guide
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...Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Solutions MODEM PROBLEM Power Icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into ... for further assistance. Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON to ensure your service provider for your service provider.
...Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Solutions MODEM PROBLEM Power Icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into ... for further assistance. Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON to ensure your service provider for your service provider.
Installation Guide
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... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
Installation Guide
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... only on non-compatible hardware. (4) Remove, alter or cause not to any United States export laws. The Software is never sold. B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. If you transfer the Software, you must at the same time transfer the Product and all of the terms of this License by third...
... only on non-compatible hardware. (4) Remove, alter or cause not to any United States export laws. The Software is never sold. B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. If you transfer the Software, you must at the same time transfer the Product and all of the terms of this License by third...
Installation Guide
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... OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. The Software, including any matter it is impossible for Motorola to comply with RESTRICTED RIGHTS. Motorola is not responsible for any nuclear facility. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044...
... OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. The Software, including any matter it is impossible for Motorola to comply with RESTRICTED RIGHTS. Motorola is not responsible for any nuclear facility. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044...
Installation Guide
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...LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Motorola's warranty is governed by you or another person and whether based in connection with this Limited Warranty.... THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details. Contact your Service Provider. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document B How long does this Product, whether made or suffered by the laws of the ...
...LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Motorola's warranty is governed by you or another person and whether based in connection with this Limited Warranty.... THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details. Contact your Service Provider. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document B How long does this Product, whether made or suffered by the laws of the ...
Quick Reference Guide
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... is disabled via DOCSIS® configuration file. H. To restart the Motorola SB6121: 1. LEDs and Error conditions Light RECIEVE SEND ONLINE POWER Turns off . IP registration was lost. Verify the power connection. Verify the power connection. Downstream and upstream acquired. F. Powered off during normal operation: The downstream channel was lost . Unplug the cable modem from power...
... is disabled via DOCSIS® configuration file. H. To restart the Motorola SB6121: 1. LEDs and Error conditions Light RECIEVE SEND ONLINE POWER Turns off . IP registration was lost. Verify the power connection. Verify the power connection. Downstream and upstream acquired. F. Powered off during normal operation: The downstream channel was lost . Unplug the cable modem from power...