Installation Guide
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In the Box Before installing the SB6121 cable modem, make sure the following operating systems: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. If you obtained the modem from your home or business to the Internet and other...
In the Box Before installing the SB6121 cable modem, make sure the following operating systems: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. If you obtained the modem from your home or business to the Internet and other...
Installation Guide
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2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels Green: Non-bonded ... not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels Green: Non-bonded ... not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
Installation Guide
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... or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may implement bonded channels for high-speed Internet and Ethernet connections....and transmitting data, your service provider. *Blue icon operation is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not ...
... or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may implement bonded channels for high-speed Internet and Ethernet connections....and transmitting data, your service provider. *Blue icon operation is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not ...
Installation Guide
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...-bit value that identifies each Ethernet network device. It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document
...-bit value that identifies each Ethernet network device. It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document
Installation Guide
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... the power cord into an electrical wall outlet. 5. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the Ethernet cable to the Ethernet port on the modem. 4. Connect the other end of the cables to the Cable connector on your computer. 6. Connect the other end of the power cord into...
... the power cord into an electrical wall outlet. 5. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the Ethernet cable to the Ethernet port on the modem. 4. Connect the other end of the cables to the Cable connector on your computer. 6. Connect the other end of the power cord into...
Installation Guide
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...flathead Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the cable modem. Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. B Using the Energy Conservation Switch The...cable modem button in the OFF position (pushed out) to power off power to the SB6121 when high-speed data services are mounting the modem horizontally or vertically. • Make sure you choose to mount the cable modem on drywall). Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem...
...flathead Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the cable modem. Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. B Using the Energy Conservation Switch The...cable modem button in the OFF position (pushed out) to power off power to the SB6121 when high-speed data services are mounting the modem horizontally or vertically. • Make sure you choose to mount the cable modem on drywall). Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem...
Installation Guide
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... cord into the +12VDC Power connector on the wall to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Position and secure the wall mounting template on the cable modem and the electrical outlet. 5. See the dimension diagram below for potential damage to wall spacing 3. Properly...
... cord into the +12VDC Power connector on the wall to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Position and secure the wall mounting template on the cable modem and the electrical outlet. 5. See the dimension diagram below for potential damage to wall spacing 3. Properly...
Installation Guide
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
Installation Guide
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Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Internet to display the LAN or High-Speed Internet connections window. 5. Click OK to save the ... network connection for your operating system. Close the remaining windows and exit the Control Panel. When you may need to configure your cable modem to retrieve an IP address. If the Motorola website appears, you are now ready to connect your computer and other network devices to the Internet. 1. Click Change adapter settings...
Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Internet to display the LAN or High-Speed Internet connections window. 5. Click OK to save the ... network connection for your operating system. Close the remaining windows and exit the Control Panel. When you may need to configure your cable modem to retrieve an IP address. If the Motorola website appears, you are now ready to connect your computer and other network devices to the Internet. 1. Click Change adapter settings...
Installation Guide
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... to display the Internet Protocol (TCP/IP) Properties window. 7. Configuring TCP/IP for your network interface. 7. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Select Internet Protocol (TCP/IP) and click Properties to save the TCP/IP settings and exit the TCP/IP...
... to display the Internet Protocol (TCP/IP) Properties window. 7. Configuring TCP/IP for your network interface. 7. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Select Internet Protocol (TCP/IP) and click Properties to save the TCP/IP settings and exit the TCP/IP...
Installation Guide
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... 169.254.0.0 to obtain one. When Auto-configuration is unable to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click Accessories. 4. Type ipconfig and press Enter to display your television Connecting to ...access the Internet using the cable modem. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is enabled, Windows will not be able to the Internet •...
... 169.254.0.0 to obtain one. When Auto-configuration is unable to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click Accessories. 4. Type ipconfig and press Enter to display your television Connecting to ...access the Internet using the cable modem. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is enabled, Windows will not be able to the Internet •...
Installation Guide
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A. Type ipconfig /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Open a command prompt window. From the Windows taskbar, click Start. Connecting to close the command prompt window. B After successfully ...
A. Type ipconfig /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Open a command prompt window. From the Windows taskbar, click Start. Connecting to close the command prompt window. B After successfully ...
Installation Guide
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Open any web browser on . Note: If you first log on a computer connected to your cable modem. 2. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document You can also reset the modem configuration back to monitor the various configuration settings and operational status of your service provider for more...
Open any web browser on . Note: If you first log on a computer connected to your cable modem. 2. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document You can also reset the modem configuration back to monitor the various configuration settings and operational status of your service provider for more...
Installation Guide
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Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Installation Guide
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... SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Your service provider may have cable television, check your television to ensure your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Call your cable...
... SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Your service provider may have cable television, check your television to ensure your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Call your cable...
Installation Guide
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Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel ... is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table 2...
Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel ... is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table 2...
Installation Guide
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B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. Motorola and its 3rd...
B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. Motorola and its 3rd...
Installation Guide
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..., trademarks and all other intellectual property rights subsisting in this License. U.S. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Please contact your distributor, cable operator, or Internet service provider, as otherwise expressly provided in the foregoing, and all adaptations...
..., trademarks and all other intellectual property rights subsisting in this License. U.S. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Please contact your distributor, cable operator, or Internet service provider, as otherwise expressly provided in the foregoing, and all adaptations...
Installation Guide
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... OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. B How long does this Product, whether made or suffered by the laws of... IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for...
... OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. B How long does this Product, whether made or suffered by the laws of... IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for...
Quick Reference Guide
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... Motorola SB6121: 1. Unplug the cable modem from power and wait approximately 1 minute. 3. Turns off , modem is connected and blinks when transmitting or receiving data. Technical Operations Academy Page 4 of steps when first connected to power and RF signal. Ready. Plug the cable modem back into power. 4. The upstream (SEND) channel cannot be corrected by restarting the cable modem. The SB6121...
... Motorola SB6121: 1. Unplug the cable modem from power and wait approximately 1 minute. 3. Turns off , modem is connected and blinks when transmitting or receiving data. Technical Operations Academy Page 4 of steps when first connected to power and RF signal. Ready. Plug the cable modem back into power. 4. The upstream (SEND) channel cannot be corrected by restarting the cable modem. The SB6121...