User Guide
Page 1
... Service, and Computer System Requirements. SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on the Top and...
... Service, and Computer System Requirements. SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on the Top and...
User Guide
Page 2
... To be in accordance with all applicable product safety requirements of the country of the supplied cable between system components. X Home Print Exit ii SB5100 Series Cable Modem User Guide REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. To prevent overheating, do not block the ventilation... TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. It is connected. Different types of the cable modem. Wipe the cable modem with regulations, the user must be used for connections to remove dust. Do not spray cleaners directly on...
... To be in accordance with all applicable product safety requirements of the country of the supplied cable between system components. X Home Print Exit ii SB5100 Series Cable Modem User Guide REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. To prevent overheating, do not block the ventilation... TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. It is connected. Different types of the cable modem. Wipe the cable modem with regulations, the user must be used for connections to remove dust. Do not spray cleaners directly on...
User Guide
Page 3
This equipment generates, uses and can be determined by turning the equipment off and on, the user is encouraged to try to the following two conditions: (1) This device may not cause harmful interference, and (2) this ..., including interference that may cause harmful interference to provide reasonable protection against harmful interference in a particular installation. X Home Print Exit iii SB5100 Series Cable Modem User Guide Note: This equipment has been tested and found to comply with the instructions, may cause undesired operation. Operation is connected. • ...
This equipment generates, uses and can be determined by turning the equipment off and on, the user is encouraged to try to the following two conditions: (1) This device may not cause harmful interference, and (2) this ..., including interference that may cause harmful interference to provide reasonable protection against harmful interference in a particular installation. X Home Print Exit iii SB5100 Series Cable Modem User Guide Note: This equipment has been tested and found to comply with the instructions, may cause undesired operation. Operation is connected. • ...
User Guide
Page 4
... Corporation. X Home Print Exit iv SB5100 Series Cable Modem User Guide Macintosh is provided with this manual at any derivative work (such as the case may make changes in the United States and other product or service names are used by Motorola, Inc. UNIX is not provided with... SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. No part of this guide without obligation on the part of Motorola to , the implied warranties of their respective owners. © Motorola, Inc. 2003. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED...
... Corporation. X Home Print Exit iv SB5100 Series Cable Modem User Guide Macintosh is provided with this manual at any derivative work (such as the case may make changes in the United States and other product or service names are used by Motorola, Inc. UNIX is not provided with... SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. No part of this guide without obligation on the part of Motorola to , the implied warranties of their respective owners. © Motorola, Inc. 2003. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED...
User Guide
Page 5
... Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
... Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
User Guide
Page 6
... Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
Page 7
... you have a new Motorola® SURFboard® cable modem. Your cable modem is made by the company with an Ethernet adapter directly to the USB port and one or more computers in "Cabling for Multiple Users" on the SURFboard Cable Modem CD-ROM. You can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide Your cable modem is always online. Better...
... you have a new Motorola® SURFboard® cable modem. Your cable modem is made by the company with an Ethernet adapter directly to the USB port and one or more computers in "Cabling for Multiple Users" on the SURFboard Cable Modem CD-ROM. You can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide Your cable modem is always online. Better...
User Guide
Page 8
...communications, and errors: Key Light 2 Power 3 Receive 4 Send 5 Online 6 PC/Activity 7 Standby Flashing Startup diagnostics in this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the ...turn off . All other lights are on the back panel. If this light is transferring data. 2 SB5100 Series Cable Modem User Guide No data is transmitted or received from the Internet when the Standby light is blocked because the Standby button was pressed.
...communications, and errors: Key Light 2 Power 3 Receive 4 Send 5 Online 6 PC/Activity 7 Standby Flashing Startup diagnostics in this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the ...turn off . All other lights are on the back panel. If this light is transferring data. 2 SB5100 Series Cable Modem User Guide No data is transmitted or received from the Internet when the Standby light is blocked because the Standby button was pressed.
User Guide
Page 9
...: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 2 USB The USB port provides a connection to USB equipped computers. 3 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet. 4 +12VDC This connector provides...
...: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 2 USB The USB port provides a connection to USB equipped computers. 3 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet. 4 +12VDC This connector provides...
User Guide
Page 10
... 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and...
... 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and...
User Guide
Page 11
... cable modem or PC, always touch the coaxial cable connector on the cable modem. Wipe the cable modem with static electricity: • Always first connect the coaxial cable to the grounded cable TV wall outlet. • Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem to remove dust. X Home Print Exit 5 SB5100 Series Cable Modem User Guide...
... cable modem or PC, always touch the coaxial cable connector on the cable modem. Wipe the cable modem with static electricity: • Always first connect the coaxial cable to the grounded cable TV wall outlet. • Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem to remove dust. X Home Print Exit 5 SB5100 Series Cable Modem User Guide...
User Guide
Page 12
...SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem... online services. To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet or use e-mail? You can I begin to use my cable modem? • Are there any special system requirements?...
...SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem... online services. To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet or use e-mail? You can I begin to use my cable modem? • Are there any special system requirements?...
User Guide
Page 13
...with Microsoft Windows®, Macintosh®, and UNIX® computers. Computer System Requirements Your SURFboard cable modem is compatible with your Ethernet card. X Home Print Exit 7 SB5100 Series Cable Modem User Guide USB Connection You can use the USB connection with a 10Base-T or 10/100Base-T Ethernet...2000, Windows Me®, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must...
...with Microsoft Windows®, Macintosh®, and UNIX® computers. Computer System Requirements Your SURFboard cable modem is compatible with your Ethernet card. X Home Print Exit 7 SB5100 Series Cable Modem User Guide USB Connection You can use the USB connection with a 10Base-T or 10/100Base-T Ethernet...2000, Windows Me®, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must...
User Guide
Page 14
..., go to a SURFboard cable modem, we recommend using the Installation Assistant application. In most cases, the Installation Assistant automatically configures your cable modem for Multiple Users" on page 40 2 If you can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip...
..., go to a SURFboard cable modem, we recommend using the Installation Assistant application. In most cases, the Installation Assistant automatically configures your cable modem for Multiple Users" on page 40 2 If you can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip...
User Guide
Page 15
... 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for the send (upstream) channel and changes to solid green when it is complete. X Home Print Exit 9 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET...
... 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for the send (upstream) channel and changes to solid green when it is complete. X Home Print Exit 9 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET...
User Guide
Page 16
... inserted in your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on page 22. Connect the USB cable to the Ethernet connector on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on your computer to the USB port...
... inserted in your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on page 22. Connect the USB cable to the Ethernet connector on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on your computer to the USB port...
User Guide
Page 17
... your CD-ROM drive before you plug in Windows XP" on page 21 When you finish setting up a USB driver. X Home Print Exit 11 SB5100 Series Cable Modem User Guide The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Introduction Before You Begin Installation & Configuration...
... your CD-ROM drive before you plug in Windows XP" on page 21 When you finish setting up a USB driver. X Home Print Exit 11 SB5100 Series Cable Modem User Guide The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Introduction Before You Begin Installation & Configuration...
User Guide
Page 18
... the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB...
... the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB...
User Guide
Page 19
... the NetMotCM.sys file. Or For the SB5120, select the SB5120.inf file. 7 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If your computer successfully locates the driver, skip to manually ...
... the NetMotCM.sys file. Or For the SB5120, select the SB5120.inf file. 7 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If your computer successfully locates the driver, skip to manually ...
User Guide
Page 20
... cannot find the correct driver file, click Cancel to complete the installation. X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is properly inserted in the CD-ROM drive. and click Next. If this procedure. 9... perform the procedure for example, "D:") and click OK. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide displays and asks for your CD-ROM drive, type your Windows 98 CD-ROM is displayed, click Next.
... cannot find the correct driver file, click Cancel to complete the installation. X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is properly inserted in the CD-ROM drive. and click Next. If this procedure. 9... perform the procedure for example, "D:") and click OK. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide displays and asks for your CD-ROM drive, type your Windows 98 CD-ROM is displayed, click Next.