User Guide
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..., and Computer System Requirements. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Frequently Asked Questions Provides answers to fix common problems. Contact Us Provides contact information. Next page SURFboard R Cable Modem Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on...
..., and Computer System Requirements. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Frequently Asked Questions Provides answers to fix common problems. Contact Us Provides contact information. Next page SURFboard R Cable Modem Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on...
User Guide
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... ventilation holes on the unit or use . X Home Print Exit ii SB5100 Series Cable Modem User Guide WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. Wipe the cable modem with regulations, the user must be in accordance with all applicable product safety... BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH...
... ventilation holes on the unit or use . X Home Print Exit ii SB5100 Series Cable Modem User Guide WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. Wipe the cable modem with regulations, the user must be in accordance with all applicable product safety... BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH...
User Guide
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... Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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...Bus (USB) port directly to the Internet. It lets you have a new Motorola® SURFboard® cable modem. Because many network and other online services. Better! It provides high-speed access...modems. Unlike a dial-up modem. Your cable modem is always online. This cable modem transmits and receives data much faster than a dial-up modem, your browser and surf! Your cable modem is up to a single SURFboard cable modem using an Ethernet hub, as shown in "Cabling for Multiple Users" on , always connected. Introduction Before You Begin Installation & Configuration Troubleshooting...
...Bus (USB) port directly to the Internet. It lets you have a new Motorola® SURFboard® cable modem. Because many network and other online services. Better! It provides high-speed access...modems. Unlike a dial-up modem. Your cable modem is always online. This cable modem transmits and receives data much faster than a dial-up modem, your browser and surf! Your cable modem is up to a single SURFboard cable modem using an Ethernet hub, as shown in "Cabling for Multiple Users" on , always connected. Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
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... & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. No data is transmitted or received from the Internet when the Standby light is on and the PC/Activity light flashes when the cable modem is connected to suspend your cable modem may be ...connected The upstream channel is connected The startup process is complete A device, such as a computer or hub, is transferring data. 2 SB5100 Series Cable Modem User Guide Internet service is on, all other front-panel lights turn off . During normal operation, the Power, Receive, Send, ...
... & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. No data is transmitted or received from the Internet when the Standby light is on and the PC/Activity light flashes when the cable modem is connected to suspend your cable modem may be ...connected The upstream channel is connected The startup process is complete A device, such as a computer or hub, is transferring data. 2 SB5100 Series Cable Modem User Guide Internet service is on, all other front-panel lights turn off . During normal operation, the Power, Receive, Send, ...
User Guide
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... & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide ...Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 2 USB The USB port ...
... & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide ...Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 2 USB The USB port ...
User Guide
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... Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you may need 75-ohm coaxial cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter...SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz RF splitter and a total of three coaxial cables to the nearest cable outlet. X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable...
... Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you may need 75-ohm coaxial cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter...SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz RF splitter and a total of three coaxial cables to the nearest cable outlet. X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable...
User Guide
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... cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges. To avoid damaging the cable modem with static electricity: Always make the wall connection first. +12VDC Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. Introduction Before You Begin Installation & Configuration Troubleshooting...
... cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges. To avoid damaging the cable modem with static electricity: Always make the wall connection first. +12VDC Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
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... bar code label marked CM HFC MAC ID on the bottom of the cable modem. X Home Print Exit 6 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet or use e-mail? To activate your service...
... bar code label marked CM HFC MAC ID on the bottom of the cable modem. X Home Print Exit 6 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet or use e-mail? To activate your service...
User Guide
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...://broadband.motorola.com/noflash/usb_drivers.asp. You can upgrade your system configuration. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape Navigator® with Microsoft Windows®, Macintosh®, and UNIX® computers. If you install the cable modem...
...://broadband.motorola.com/noflash/usb_drivers.asp. You can upgrade your system configuration. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape Navigator® with Microsoft Windows®, Macintosh®, and UNIX® computers. If you install the cable modem...
User Guide
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...Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a...can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft ...
...Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a...can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft ...
User Guide
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...Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 To cable outlet (step 2) To electrical outlet (step 4) +12VDC SURFboard cable modem Always connect coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into the +12VDC ...unplug it when not in use. 5 Check that the lights on . Hand-tighten the connectors to the wall outlet first. X Home Print Exit 9 SB5100 Series Cable Modem User Guide
...Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 To cable outlet (step 2) To electrical outlet (step 4) +12VDC SURFboard cable modem Always connect coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into the +12VDC ...unplug it when not in use. 5 Check that the lights on . Hand-tighten the connectors to the wall outlet first. X Home Print Exit 9 SB5100 Series Cable Modem User Guide
User Guide
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...22. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Connect to either Ethernet or USB 6 Connect your computer to the USB port on the cable modem. Connect the USB cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM...not connect both the Ethernet and USB cables to the Ethernet port on page 11. Ethernet users do not need to the Ethernet connector on the cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP"...
...22. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Connect to either Ethernet or USB 6 Connect your computer to the USB port on the cable modem. Connect the USB cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM...not connect both the Ethernet and USB cables to the Ethernet port on page 11. Ethernet users do not need to the Ethernet connector on the cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP"...
User Guide
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...SB5100 Series Cable Modem User Guide For those systems, you can connect through Ethernet only. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can continue with "Configuring TCP/IP" on page 20 • "Setting Up a USB Driver in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: •...
...SB5100 Series Cable Modem User Guide For those systems, you can connect through Ethernet only. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can continue with "Configuring TCP/IP" on page 20 • "Setting Up a USB Driver in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: •...
User Guide
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... best driver for your device" is inserted in your CD-ROM drive before you plug in the USB cable. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next.
... best driver for your device" is inserted in your CD-ROM drive before you plug in the USB cable. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next.
User Guide
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Or For the SB5120, select the SB5120.inf file. 7 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed again. If your computer ... box checked. 5 Click Next. To load the driver successfully, you may need to click Browse to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User Guide For the SB5100, select the NetMotCM.sys file. The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If ...
Or For the SB5120, select the SB5120.inf file. 7 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed again. If your computer ... box checked. 5 Click Next. To load the driver successfully, you may need to click Browse to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User Guide For the SB5100, select the NetMotCM.sys file. The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If ...
User Guide
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...SURFboard Cable Modem CD-ROM is in the CD-ROM drive. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide and click Next. If you still cannot find the correct driver file, click Cancel to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting...page 45. X Home Print Exit Although your CD-ROM drive letter (for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... ...
...SURFboard Cable Modem CD-ROM is in the CD-ROM drive. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide and click Next. If you still cannot find the correct driver file, click Cancel to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting...page 45. X Home Print Exit Although your CD-ROM drive letter (for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... ...
User Guide
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... your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting...
... your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
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... SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is selected. 3 Click Next. A few seconds after you plug in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem...
... SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is selected. 3 Click Next. A few seconds after you plug in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem...
User Guide
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X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. Otherwise, you can skip to 11.
X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. Otherwise, you can skip to 11.