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... in the US Patent & Trademark Office. All other countries. X Home Print Exit iv SB5100 Series Cable Modem User Guide All rights reserved. Motorola reserves the right to make changes in content from Motorola, Inc. Microsoft, Windows, and Windows Me are registered trademarks and Windows XP is a trademark of Apple Computer, Inc. This product is provided with this publication...
... in the US Patent & Trademark Office. All other countries. X Home Print Exit iv SB5100 Series Cable Modem User Guide All rights reserved. Motorola reserves the right to make changes in content from Motorola, Inc. Microsoft, Windows, and Windows Me are registered trademarks and Windows XP is a trademark of Apple Computer, Inc. This product is provided with this publication...
User Guide
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...and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP.../IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
...and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP.../IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
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... 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-... 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-... 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... with any PC running Windows® 98, Windows® 2000, Windows Me®, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade your system configuration. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You...Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use an Ethernet card, it is compatible with Microsoft Windows®, Macintosh®, and UNIX® computers. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
... with any PC running Windows® 98, Windows® 2000, Windows Me®, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade your system configuration. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You...Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use an Ethernet card, it is compatible with Microsoft Windows®, Macintosh®, and UNIX® computers. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
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... your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we... recommend using the USB port only, go to install and configure your cable modem. Ethernet users can .... 3 Configure TCP/IP and verify the IP address for your cable modem for Multiple Users" on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on...
... your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we... recommend using the USB port only, go to install and configure your cable modem. Ethernet users can .... 3 Configure TCP/IP and verify the IP address for your cable modem for Multiple Users" on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on...
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..." on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you plug in Windows XP" on page 22. Perform the appropriate procedure for your CD-ROM drive before you can...
..." on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you plug in Windows XP" on page 22. Perform the appropriate procedure for your CD-ROM drive before you can...
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A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. This CD contains the USB drivers and must be inserted...
A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. This CD contains the USB drivers and must be inserted...
User Guide
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...driver file from the CD-ROM. To load the driver successfully, you may need to click Browse to step 8. The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. Select Specify a location and type the location of... your computer does not locate the driver, the previous window is displayed again. Or For the SB5120, select the SB5120.inf file. 7 Click Next. If your CD-ROM drive. X Home Print Exit 13 SB5100 Series Cable Modem User Guide For the SB5100, select the NetMotCM.sys file.
...driver file from the CD-ROM. To load the driver successfully, you may need to click Browse to step 8. The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. Select Specify a location and type the location of... your computer does not locate the driver, the previous window is displayed again. Or For the SB5120, select the SB5120.inf file. 7 Click Next. If your CD-ROM drive. X Home Print Exit 13 SB5100 Series Cable Modem User Guide For the SB5100, select the NetMotCM.sys file.
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... not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this procedure. 9 After the window at bottom left is in Windows 98, continued License 8 Select ...Then repeat this guide, the procedure is properly inserted in the CD-ROM drive. If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to cancel the installation and perform the procedure for example, "D:") and click OK...
... not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this procedure. 9 After the window at bottom left is in Windows 98, continued License 8 Select ...Then repeat this guide, the procedure is properly inserted in the CD-ROM drive. If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to cancel the installation and perform the procedure for example, "D:") and click OK...
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... Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. X Home Print Exit 15 SB5100 Series Cable Modem User Guide When you finish setting up the USB...
... Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. X Home Print Exit 15 SB5100 Series Cable Modem User Guide When you finish setting up the USB...
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... is selected. 3 Click Next. A few seconds after you plug in the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete...
... is selected. 3 Click Next. A few seconds after you plug in the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete...
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Otherwise, you can skip to 11. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12.
Otherwise, you can skip to 11. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12.
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... SB5120 CD-ROM is displayed. 11 Click OK. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Found New Hardware Wizard window is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in Windows 2000, continued License 7 On the Insert Disk window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary...
... SB5120 CD-ROM is displayed. 11 Click OK. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Found New Hardware Wizard window is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in Windows 2000, continued License 7 On the Insert Disk window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary...
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If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
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... License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. X Home Print Exit 20 SB5100 Series Cable Modem User Guide If the installation is successful...
... License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. X Home Print Exit 20 SB5100 Series Cable Modem User Guide If the installation is successful...
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...the CD-ROM drive before you plug in the USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide When you finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software ..." is the same. . Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. A few seconds after you can continue with "Configuring TCP...
...the CD-ROM drive before you plug in the USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide When you finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software ..." is the same. . Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. A few seconds after you can continue with "Configuring TCP...
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...License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 • "Configuring TCP/IP in Windows 2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 ...Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User ...
...License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 • "Configuring TCP/IP in Windows 2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 ...Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User ...
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Although your SURFboard cable modem model number may be used to connect to step 10. X Home Print Exit 23 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop...
Although your SURFboard cable modem model number may be used to connect to step 10. X Home Print Exit 23 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me, continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK. X Home Print Exit 24 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me, continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK. X Home Print Exit 24 SB5100 Series Cable Modem User Guide
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... Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to the cable modem. 11 Click Properties. X Home Print Exit 25 SB5100 Series Cable Modem User Guide The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or...
... Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to the cable modem. 11 Click Properties. X Home Print Exit 25 SB5100 Series Cable Modem User Guide The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or...