User Guide
Page 5
... Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP.../IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
... Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP.../IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
User Guide
Page 6
... the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 ...Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 ...Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
Page 13
...X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. If you install the cable modem. Ethernet Card You can ...XP™ that is compatible with Microsoft Windows®, Macintosh®, and UNIX® computers. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
...X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. If you install the cable modem. Ethernet Card You can ...XP™ that is compatible with Microsoft Windows®, Macintosh®, and UNIX® computers. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
User Guide
Page 17
... subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12...
... subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12...
User Guide
Page 27
... cable. Windows automatically searches for the correct USB drivers and installs them. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. X Home Print Exit 21 SB5100 Series Cable Modem...
... cable. Windows automatically searches for the correct USB drivers and installs them. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. X Home Print Exit 21 SB5100 Series Cable Modem...
User Guide
Page 49
...Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Press the Standby button to the cable modem and your TV is working and the picture is properly ...XP" on page 44. If you cannot receive your regular TV channels, your data service will not function. Follow the steps in "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 or "Verifying the IP Address in "Front-Panel Lights and Error Conditions" on page 38...
...Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Press the Standby button to the cable modem and your TV is working and the picture is properly ...XP" on page 44. If you cannot receive your regular TV channels, your data service will not function. Follow the steps in "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 or "Verifying the IP Address in "Front-Panel Lights and Error Conditions" on page 38...
User Guide
Page 60
X Home Print Exit 54 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display the Start window shown at left. 2 Click Control Panel to step 5. Otherwise, skip to display the Control Panel window. The display varies, depending on your Windows XP view options. 3 If a Category view similar to below is displayed, click Performance and Maintenance.
X Home Print Exit 54 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display the Start window shown at left. 2 Click Control Panel to step 5. Otherwise, skip to display the Control Panel window. The display varies, depending on your Windows XP view options. 3 If a Category view similar to below is displayed, click Performance and Maintenance.
User Guide
Page 61
Skip to display the System Properties window. X Home Print Exit 55 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 4 On the Performance and Maintenance window, click System to step 6.
Skip to display the System Properties window. X Home Print Exit 55 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 4 On the Performance and Maintenance window, click System to step 6.
User Guide
Page 62
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 5 If a classic view similar to at left is displayed, click System to display the System Properties window. X Home Print Exit 56 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 5 If a classic view similar to at left is displayed, click System to display the System Properties window. X Home Print Exit 56 SB5100 Series Cable Modem User Guide
User Guide
Page 63
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 6 On the System Properties window, click the Hardware tab. 7 Double-click the Device Manager button to display the Device Manager window. X Home Print Exit 57 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 6 On the System Properties window, click the Hardware tab. 7 Double-click the Device Manager button to display the Device Manager window. X Home Print Exit 57 SB5100 Series Cable Modem User Guide
User Guide
Page 64
X Home Print Exit 58 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed on the window near the top. 10 Click... 11 Close the Device Manager window. 12 Close the Control Panel window. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 8 On the Device Manager window, double-click Network adapters. 9 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is the same.
X Home Print Exit 58 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed on the window near the top. 10 Click... 11 Close the Device Manager window. 12 Close the Control Panel window. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 8 On the Device Manager window, double-click Network adapters. 9 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is the same.
User Guide
Page 65
X Home Print Exit 59 SB5100 Series Cable Modem User Guide The SURFboard Cable Modem USB Driver Removal window is displayed. 14 Press the Esc key on the keyboard to exit the start-up screens. 15 To start Windows Explorer, click Start ... explorer and click OK. 17 Double-click My Computer. 18 Double-click the Motorola CD icon (D: in the image). 19 Double-click remove or remove.exe to run the Remove utility from Windows XP, continued License 13 Insert the SURFboard Cable Modem CD-ROM in the image on this page. After a short time, a window with...
X Home Print Exit 59 SB5100 Series Cable Modem User Guide The SURFboard Cable Modem USB Driver Removal window is displayed. 14 Press the Esc key on the keyboard to exit the start-up screens. 15 To start Windows Explorer, click Start ... explorer and click OK. 17 Double-click My Computer. 18 Double-click the Motorola CD icon (D: in the image). 19 Double-click remove or remove.exe to run the Remove utility from Windows XP, continued License 13 Insert the SURFboard Cable Modem CD-ROM in the image on this page. After a short time, a window with...
User Guide
Page 66
If you remove the USB driver, re-install the USB driver following "Setting Up a USB Driver in Windows XP" on the left are displayed on the SURFboard Cable Modem USB Driver Removal window. Be sure the USB cable is displayed. X Home Print Exit 60 SB5100 Series Cable Modem User Guide After you continue to the ones shown at left is disconnected. 21 Click...
If you remove the USB driver, re-install the USB driver following "Setting Up a USB Driver in Windows XP" on the left are displayed on the SURFboard Cable Modem USB Driver Removal window. Be sure the USB cable is displayed. X Home Print Exit 60 SB5100 Series Cable Modem User Guide After you continue to the ones shown at left is disconnected. 21 Click...
Installation Manual
Page 5
... Installing a Single User ...3-3 Setting Up a USB Driver...3-5 Setting Up a USB Driver for Windows 98 ...3-5 Setting Up a USB Driver for Windows 2000 ...3-10 Setting Up a USB Driver for Windows Me ...3-14 Setting Up a USB Driver for Windows XP ...3-16 Configuring the Computer for TCP/IP ...3-18 ... Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation ...
... Installing a Single User ...3-3 Setting Up a USB Driver...3-5 Setting Up a USB Driver for Windows 98 ...3-5 Setting Up a USB Driver for Windows 2000 ...3-10 Setting Up a USB Driver for Windows Me ...3-14 Setting Up a USB Driver for Windows XP ...3-16 Configuring the Computer for TCP/IP ...3-18 ... Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation ...
Installation Manual
Page 18
... Windows Me," on page 3-14 # "Setting Up a USB Driver for TCP/IP in Windows XP," on page 3-16 You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to set...
... Windows Me," on page 3-14 # "Setting Up a USB Driver for TCP/IP in Windows XP," on page 3-16 You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to set...
Installation Manual
Page 19
... several seconds, the following subsections provide instructions for setting up a USB driver for Windows 98, Windows 2000, Windows Me, and Windows XP. Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is the same. This CD contains the USB... drivers and must be inserted and read by the PC before you connect the cable modem to load them from...
... several seconds, the following subsections provide instructions for setting up a USB driver for Windows 98, Windows 2000, Windows Me, and Windows XP. Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is the same. This CD contains the USB... drivers and must be inserted and read by the PC before you connect the cable modem to load them from...
Installation Manual
Page 30
... the PC before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. 3-16 Installation and Operation Setting Up a USB Driver for Windows XP To set up a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the... CD-ROM drive before plugging in the USB cable. System files are needed when loading the USB drivers. This CD contains the USB drivers and must be ...
... the PC before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. 3-16 Installation and Operation Setting Up a USB Driver for Windows XP To set up a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the... CD-ROM drive before plugging in the USB cable. System files are needed when loading the USB drivers. This CD contains the USB drivers and must be ...
Installation Manual
Page 31
When you have difficulties setting up the USB driver, you have successfully finished setting up the USB driver, follow the instructions for "Removing the USB Driver from Windows XP on page 3-21. SURFboard Cable Modem Installation Manual The following window is displayed: 5 Click Finish to complete the installation. If you can continue with "Configuring for the correct USB drivers and installs them. Installation and Operation 3-17 4 Click Next. Windows XP automatically searches for TCP/IP in Windows XP," on page 3-41.
When you have difficulties setting up the USB driver, you have successfully finished setting up the USB driver, follow the instructions for "Removing the USB Driver from Windows XP on page 3-21. SURFboard Cable Modem Installation Manual The following window is displayed: 5 Click Finish to complete the installation. If you can continue with "Configuring for the correct USB drivers and installs them. Installation and Operation 3-17 4 Click Next. Windows XP automatically searches for TCP/IP in Windows XP," on page 3-41.
Installation Manual
Page 47
... Ensure that the USB cable is displayed: SURFboard Cable Modem Installation Manual The USB cable must be unplugged prior to remove the device listings from your PC or cable modem. The Network window is removed from the SURFboard cable modem. Installation and Operation 3-33 Removing the USB Driver The following sections describe ...PC will re-detect the modem and reinstall the USB driver. 2 On the Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows 98, Windows Me, Windows 2000, and Windows XP users. Instructions are provided for...
... Ensure that the USB cable is displayed: SURFboard Cable Modem Installation Manual The USB cable must be unplugged prior to remove the device listings from your PC or cable modem. The Network window is removed from the SURFboard cable modem. Installation and Operation 3-33 Removing the USB Driver The following sections describe ...PC will re-detect the modem and reinstall the USB driver. 2 On the Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows 98, Windows Me, Windows 2000, and Windows XP users. Instructions are provided for...
Installation Manual
Page 55
Removing USB Driver from Windows XP To remove USB driver from "Setting Up a USB Driver for Windows 2000," on the SURFboard Cable Modem USB Driver Removal window. Installation and Operation 3-41 18 Click Remove Driver. After you remove the USB driver, re-install the USB driver from Windows XP: 1 Click Start to the ones shown in the window above are displayed on page 3-10. Informational messages similar to display the Windows XP Start window: SURFboard Cable Modem Installation Manual
Removing USB Driver from Windows XP To remove USB driver from "Setting Up a USB Driver for Windows 2000," on the SURFboard Cable Modem USB Driver Removal window. Installation and Operation 3-41 18 Click Remove Driver. After you remove the USB driver, re-install the USB driver from Windows XP: 1 Click Start to the ones shown in the window above are displayed on page 3-10. Informational messages similar to display the Windows XP Start window: SURFboard Cable Modem Installation Manual