User Guide
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... 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
... 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
User Guide
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... Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... the SURFboard Cable Modem CD-ROM. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any Windows, Macintosh, or UNIX computer equipped with a 10Base-T or 10/100Base-T Ethernet card. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. X Home Print Exit 7 SB5100 Series Cable Modem User...
... the SURFboard Cable Modem CD-ROM. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any Windows, Macintosh, or UNIX computer equipped with a 10Base-T or 10/100Base-T Ethernet card. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. X Home Print Exit 7 SB5100 Series Cable Modem User...
User Guide
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...• "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for a single PC running Microsoft Windows to "Setting Up a USB Driver" on page 40 2 If you can ... 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem. You can use the Installation Assistant. In most cases, the Installation Assistant automatically configures your cable modem for your cable modem: 1 Install the cables as described in one of : • "Cabling and ...
...• "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for a single PC running Microsoft Windows to "Setting Up a USB Driver" on page 40 2 If you can ... 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem. You can use the Installation Assistant. In most cases, the Installation Assistant automatically configures your cable modem for your cable modem: 1 Install the cables as described in one of : • "Cabling and ...
User Guide
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... sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. X Home Print Exit 11 SB5100 Series Cable Modem User Guide...
... sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. X Home Print Exit 11 SB5100 Series Cable Modem User Guide...
User Guide
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...complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. This CD... contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before ...
...complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. This CD... contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before ...
User Guide
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... to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. Or For...
... to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. Or For...
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... drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide If a window with the message Copying Files... To install the files, insert your SURFboard cable modem model number may be different than in...
... drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide If a window with the message Copying Files... To install the files, insert your SURFboard cable modem model number may be different than in...
User Guide
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... restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. X Home Print Exit 15 SB5100 Series Cable Modem User...
... restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. X Home Print Exit 15 SB5100 Series Cable Modem User...
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... plug in this guide, the procedure is selected. 3 Click Next. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection...
... plug in this guide, the procedure is selected. 3 Click Next. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection...
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Otherwise, you can skip to 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next.
Otherwise, you can skip to 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next.
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... CD-ROM drive in the CD-ROM drive. 9 For the SB5100, Click Browse. X Home Print Exit 18 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. The Files Needed window is displayed. Or For the SB5120, if necessary, select your...
... CD-ROM drive in the CD-ROM drive. 9 For the SB5100, Click Browse. X Home Print Exit 18 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. The Files Needed window is displayed. Or For the SB5120, if necessary, select your...
User Guide
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If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
User Guide
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... in the USB cable. When you finish setting up the USB driver, you plug in Windows 95, 98, or Windows Me" on page 23. Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is ...correctly inserted in this guide, the procedure is displayed. 2 Click Finish to complete the installation. If the installation is successful, the window at bottom left is the same. X Home Print Exit 20 SB5100 Series Cable Modem...
... in the USB cable. When you finish setting up the USB driver, you plug in Windows 95, 98, or Windows Me" on page 23. Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is ...correctly inserted in this guide, the procedure is displayed. 2 Click Finish to complete the installation. If the installation is successful, the window at bottom left is the same. X Home Print Exit 20 SB5100 Series Cable Modem...
User Guide
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... correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is selected. 2 Click Next. When you finish setting up the USB driver, you plug in the USB cable. Windows automatically searches for the correct USB drivers and installs them. Although your CD-ROM drive. X Home Print Exit 21 SB5100 Series Cable Modem User Guide If...
... correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is selected. 2 Click Next. When you finish setting up the USB driver, you plug in the USB cable. Windows automatically searches for the correct USB drivers and installs them. Although your CD-ROM drive. X Home Print Exit 21 SB5100 Series Cable Modem User Guide If...
User Guide
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... Print Exit 43 SB5100 Series Cable Modem User Guide Remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to the cable modem and your TV is working and the picture is clear. Note the first light from Windows XP" on page 38. This light indicates...
... Print Exit 43 SB5100 Series Cable Modem User Guide Remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to the cable modem and your TV is working and the picture is clear. Note the first light from Windows XP" on page 38. This light indicates...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same.
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The System Settings Change window is displayed. 5 Disconnect the USB cable from Windows 98 or Windows Me, continued 3 Click Remove. X Home Print Exit 46 SB5100 Series Cable Modem User Guide The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. 4 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from your PC or cable modem. 6 Click Yes to restart your computer.
The System Settings Change window is displayed. 5 Disconnect the USB cable from Windows 98 or Windows Me, continued 3 Click Remove. X Home Print Exit 46 SB5100 Series Cable Modem User Guide The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. 4 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from your PC or cable modem. 6 Click Yes to restart your computer.
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..., click Start and select Run. 10 In the Run window, type explorer and click OK. X Home Print Exit 47 SB5100 Series Cable Modem User Guide The Exploring window is displayed. 11 Select your CD-ROM drive (D: in the CD-ROM drive. The SURFboard Cable Modem USB Driver Removal window is displayed. 8 Press the Esc key on this page. Introduction Before...
..., click Start and select Run. 10 In the Run window, type explorer and click OK. X Home Print Exit 47 SB5100 Series Cable Modem User Guide The Exploring window is displayed. 11 Select your CD-ROM drive (D: in the CD-ROM drive. The SURFboard Cable Modem USB Driver Removal window is displayed. 8 Press the Esc key on this page. Introduction Before...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on your cable service provider. After you remove the USB driver, re-install the USB driver on page 20 If you continue to remove the USB driver. X Home Print Exit 48 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on your cable service provider. After you remove the USB driver, re-install the USB driver on page 20 If you continue to remove the USB driver. X Home Print Exit 48 SB5100 Series Cable Modem User Guide