User Guide
Page 4
...one is not provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. MOTOROLA and the Stylized M Logo are the property of their respective owners. © Motorola, Inc. 2003. UNIX is a registered trademark of the Open ...SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. • NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. X Home Print Exit iv SB5100 Series Cable Modem...
...one is not provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. MOTOROLA and the Stylized M Logo are the property of their respective owners. © Motorola, Inc. 2003. UNIX is a registered trademark of the Open ...SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. • NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. X Home Print Exit iv SB5100 Series Cable Modem...
User Guide
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... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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...from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Computer System Requirements Your SURFboard cable modem is not installed, follow the ...with your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. The USB connection requires special USB driver software that has a USB interface. Windows® 95,... Installation Assistant application automatically checks your computer before you install the cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
...from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Computer System Requirements Your SURFboard cable modem is not installed, follow the ...with your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. The USB connection requires special USB driver software that has a USB interface. Windows® 95,... Installation Assistant application automatically checks your computer before you install the cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
User Guide
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...see the Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining ..., perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If you can continue with your computer. The window at upper left is displayed confirming a successful installation. 10 Click Finish...
...see the Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining ..., perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If you can continue with your computer. The window at upper left is displayed confirming a successful installation. 10 Click Finish...
User Guide
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...Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. Windows automatically searches for the correct USB drivers and installs them. X Home Print Exit 21 SB5100 Series Cable Modem User Guide When you ...finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software automatically" is displayed. 3 Click Finish to complete the...
...Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. Windows automatically searches for the correct USB drivers and installs them. X Home Print Exit 21 SB5100 Series Cable Modem User Guide When you ...finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software automatically" is displayed. 3 Click Finish to complete the...
User Guide
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... 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User... Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software...
... 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User... Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software...
User Guide
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... to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable service provider. SURFboard cable modem If you rent or lease your Contact your SURFboard Call 1-877-466-8646 for technical and warranty support. cable modem Support is available 24 hours a day, seven...
... to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable service provider. SURFboard cable modem If you rent or lease your Contact your SURFboard Call 1-877-466-8646 for technical and warranty support. cable modem Support is available 24 hours a day, seven...
User Guide
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.... Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). Software provided by third parties may not: X Home Print Exit 66 SB5100 Series Cable Modem...
.... Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). Software provided by third parties may not: X Home Print Exit 66 SB5100 Series Cable Modem...
User Guide
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.... Nothing in this License constitutes a waiver of Motorola's rights under this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any matter it operate on -line control of aircraft, air traffic, aircraft navigation or aircraft communications; X Home Print Exit 67 SB5100 Series Cable Modem User Guide YOU REPRESENT AND WARRANT THAT...
.... Nothing in this License constitutes a waiver of Motorola's rights under this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any matter it operate on -line control of aircraft, air traffic, aircraft navigation or aircraft communications; X Home Print Exit 67 SB5100 Series Cable Modem User Guide YOU REPRESENT AND WARRANT THAT...
Installation Manual
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... ! Software upgrades over the network ! USB interface for troubleshooting SURFboard Cable Modem Installation Manual Extensive event logs for direct connection to USB-equipped computers ! 10/100Base-T Ethernet port supporting up to 38 Mbps in a single 6 MHz channel (55 Mbps in ...UNIX® operating system computers running TCP/IP ! The SURFboard cable modem provides a USB or Ethernet connection. Standby switch on top of the SURFboard cable modem include: ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to...
... ! Software upgrades over the network ! USB interface for troubleshooting SURFboard Cable Modem Installation Manual Extensive event logs for direct connection to USB-equipped computers ! 10/100Base-T Ethernet port supporting up to 38 Mbps in a single 6 MHz channel (55 Mbps in ...UNIX® operating system computers running TCP/IP ! The SURFboard cable modem provides a USB or Ethernet connection. Standby switch on top of the SURFboard cable modem include: ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to...
Installation Manual
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...required to the PC. 2 Be sure disc load activity is complete before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. SURFboard Cable Modem Installation Manual These files may already be on the PC or you may be inserted and read... by the PC before you plug in the USB cable. 3-16 Installation and Operation Setting Up a ...
...required to the PC. 2 Be sure disc load activity is complete before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. SURFboard Cable Modem Installation Manual These files may already be on the PC or you may be inserted and read... by the PC before you plug in the USB cable. 3-16 Installation and Operation Setting Up a ...
Installation Manual
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...Windows pop-up your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. If TCP/IP is installed for the adapter that TCP/IP is installed, then skip to the SURFboard cable modem. Configuring for TCP/IP in this manual, ...installed for TCP/IP. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer. The SURFboard cable modem contains all required software. An IP address is the same. 4 Click the Configuration tab on the Control Panel window. Your service provider may be...
...Windows pop-up your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. If TCP/IP is installed for the adapter that TCP/IP is installed, then skip to the SURFboard cable modem. Configuring for TCP/IP in this manual, ...installed for TCP/IP. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer. The SURFboard cable modem contains all required software. An IP address is the same. 4 Click the Configuration tab on the Control Panel window. Your service provider may be...
Installation Manual
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... IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! Does it complete DHCP registration? Does it work if provisioned in the headend... ! Did it get a successful TFTP download? What application, if any, is failing and in what has changed? SURFboard cable modem Installation Manual monitor the LEDs ! monitor the console cable output if active Does it acquire a downstream frequency lock? Does the...
... IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! Does it complete DHCP registration? Does it work if provisioned in the headend... ! Did it get a successful TFTP download? What application, if any, is failing and in what has changed? SURFboard cable modem Installation Manual monitor the LEDs ! monitor the console cable output if active Does it acquire a downstream frequency lock? Does the...
Installation Manual
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...failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Set to NULL. Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual The board will reset Set to NULL Set to NULL. Unable to ...4 (Error) Cable Modem Actions Information purpose to indicate that CM received another TEK_INVALID Msg 7 (Info) B556.0 B556.1 B556.2 B556.3 B556.4 B556.5 B556.6 BLP - Set to NULL. Reauthorization Wait Timeout out of range BLP - Operational Wait Timeout out of range BLP - TFTP, Unable to allocate space for software upgrade filename, ...
...failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Set to NULL. Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual The board will reset Set to NULL Set to NULL. Unable to ...4 (Error) Cable Modem Actions Information purpose to indicate that CM received another TEK_INVALID Msg 7 (Info) B556.0 B556.1 B556.2 B556.3 B556.4 B556.5 B556.6 BLP - Set to NULL. Reauthorization Wait Timeout out of range BLP - Operational Wait Timeout out of range BLP - TFTP, Unable to allocate space for software upgrade filename, ...
Installation Manual
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..., that file exists, that docsDevSwServer is out of the Software Server and retry the operation. Check for network problems, that file exists, that docsDevSwServer is out of the image file. Check for image. SURFboard Cable Modem Installation Manual Obtain a new copy of memory. CM is... the correct address of the Software Server and retry the operation. No data read from the server or the image ...
..., that file exists, that docsDevSwServer is out of the Software Server and retry the operation. Check for network problems, that file exists, that docsDevSwServer is out of the image file. Check for image. SURFboard Cable Modem Installation Manual Obtain a new copy of memory. CM is... the correct address of the Software Server and retry the operation. No data read from the server or the image ...
Installation Manual
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...a new copy of the image file. Illegal update. See previous messages to image that docsDevSwServer is the correct address of the Software Server and retry the operation. If problem persists contact your vendor. SNMP attempted to 4(Error) Flash. SNMP was attempting a ... Update failed. Continue using current image. Can't go from installed image to requested image. If problem persists contact your vendor. SURFboard Cable Modem Installation Manual error reading header from to determine if Update completed. Can't go from installed image to requested image. No action ...
...a new copy of the image file. Illegal update. See previous messages to image that docsDevSwServer is the correct address of the Software Server and retry the operation. If problem persists contact your vendor. SNMP attempted to 4(Error) Flash. SNMP was attempting a ... Update failed. Continue using current image. Can't go from installed image to requested image. If problem persists contact your vendor. SURFboard Cable Modem Installation Manual error reading header from to determine if Update completed. Can't go from installed image to requested image. No action ...