Installation Manual
Page 10
...the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center ...equipment cartons. Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day...
...the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center ...equipment cartons. Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day...
Installation Manual
Page 71
...downstream frequency lock? Does this issue affect all nodes in the headend, for example system test point or right at one time, and if so, what way? Does this issue affect other DOCSIS vendor modems? SURFboard cable modem Installation Manual monitor the console cable output if active Does it ...acquire an upstream channel? Does the SURFboard cable modem work at the node? What application, if any, is ...
...downstream frequency lock? Does this issue affect all nodes in the headend, for example system test point or right at one time, and if so, what way? Does this issue affect other DOCSIS vendor modems? SURFboard cable modem Installation Manual monitor the console cable output if active Does it ...acquire an upstream channel? Does the SURFboard cable modem work at the node? What application, if any, is ...
Installation Manual
Page 79
...). Continue parsing next bytes Discard the msg and call HandleTekInvalid() to issue another key request to correct length and continue reading the next bytes Baseline Privacy B00.0 Baseline Privacy B01.0 TBD 7 (Info) No action taken SURFboard Cable Modem Specific Log Messages The SB5100 supports only DOCSIS required log messages and does not support x500 messages...
...). Continue parsing next bytes Discard the msg and call HandleTekInvalid() to issue another key request to correct length and continue reading the next bytes Baseline Privacy B00.0 Baseline Privacy B01.0 TBD 7 (Info) No action taken SURFboard Cable Modem Specific Log Messages The SB5100 supports only DOCSIS required log messages and does not support x500 messages...
Installation Manual
Page 81
...(Error) Received SNMP Rekey. Need to fix it anyway. For future development will reset the CM Discard the message and issue another Key Request to CMTS MUST silently discarded according to silently discard. For future development will reset the CM No action ...Issue Another 1 (Emerg) Key Req Cable Modem Actions Discard the message Discard the message Report error code to SNMP event log Report error code to SNMP event log Report error code to SNMP event log Report error code to SNMP event log For information purposes Silently discarded and send another Key request SURFboard Cable Modem...
...(Error) Received SNMP Rekey. Need to fix it anyway. For future development will reset the CM Discard the message and issue another Key Request to CMTS MUST silently discarded according to silently discard. For future development will reset the CM No action ...Issue Another 1 (Emerg) Key Req Cable Modem Actions Discard the message Discard the message Report error code to SNMP event log Report error code to SNMP event log Report error code to SNMP event log Report error code to SNMP event log For information purposes Silently discarded and send another Key request SURFboard Cable Modem...