User Manual
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... suggestions to cable and configure your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links to fix common problems. Contact Us Provides contact information. SURFbToitlaerd Cable Modem User Guide Click your selection: Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements. Next page SURFboard R Cable Modem Before You...
... suggestions to cable and configure your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links to fix common problems. Contact Us Provides contact information. SURFbToitlaerd Cable Modem User Guide Click your selection: Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements. Next page SURFboard R Cable Modem Before You...
User Manual
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Contents Introduction ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements 7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 X Home Print Exit iv SURFboard Cable Modem User Guide
Contents Introduction ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements 7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 X Home Print Exit iv SURFboard Cable Modem User Guide
User Manual
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... Ethernet and USB ...33 Ethernet ...34 Troubleshooting ...35 Front-Panel Lights and Error Conditions 37 Removing the USB Driver from Windows 98 or Me 38 Removing the USB Driver from Windows 2000 42 Removing the USB Driver from Windows XP 47 Contact Us ...54 Frequently Asked Questions 55 Glossary ...57 Software License ...59 X Home Print Exit v SURFboard Cable Modem User Guide
... Ethernet and USB ...33 Ethernet ...34 Troubleshooting ...35 Front-Panel Lights and Error Conditions 37 Removing the USB Driver from Windows 98 or Me 38 Removing the USB Driver from Windows 2000 42 Removing the USB Driver from Windows XP 47 Contact Us ...54 Frequently Asked Questions 55 Glossary ...57 Software License ...59 X Home Print Exit v SURFboard Cable Modem User Guide
User Manual
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... your SURFboard cable modem: Item Power cord 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz RF splitter and two additional coaxial cables to the nearest cable outlet. X Home Print Exit 4 SURFboard Cable Modem User...
... your SURFboard cable modem: Item Power cord 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz RF splitter and two additional coaxial cables to the nearest cable outlet. X Home Print Exit 4 SURFboard Cable Modem User...
User Manual
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... Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. Windows 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. X Home Print Exit 7 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use the Ethernet connection. You can upgrade the USB drivers from the Main Menu on the SURFboard Cable Modem CD...
... Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. Windows 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. X Home Print Exit 7 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use the Ethernet connection. You can upgrade the USB drivers from the Main Menu on the SURFboard Cable Modem CD...
User Manual
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.... In most cases, the Installation Assistant automatically configures your cable modem Installation and Configuration Overview To install and configure your cable modem for a Single User" on page 9 I Your Macintosh or UNIX user manual X Home Print Exit 8 SURFboard Cable Modem User Guide Otherwise, to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can start the Installation Assistant from...
.... In most cases, the Installation Assistant automatically configures your cable modem Installation and Configuration Overview To install and configure your cable modem for a Single User" on page 9 I Your Macintosh or UNIX user manual X Home Print Exit 8 SURFboard Cable Modem User Guide Otherwise, to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can start the Installation Assistant from...
User Manual
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... page 22. Then perform "Setting Up a USB Driver" on the cable modem. Ethernet users do not need to the same computer. Connect the USB cable to the USB port on the cable modem. Computer Home SURFboard cable modem X Print Exit 10 SURFboard Cable Modem User Guide Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer...
... page 22. Then perform "Setting Up a USB Driver" on the cable modem. Ethernet users do not need to the same computer. Connect the USB cable to the USB port on the cable modem. Computer Home SURFboard cable modem X Print Exit 10 SURFboard Cable Modem User Guide Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer...
User Manual
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... drive before you can connect through Ethernet only. X Home Print Exit 11 SURFboard Cable Modem User Guide For those systems, you plug in Windows XP" on page 21 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Introduction Before You Begin Installation & ...the SURFboard Cable Modem CD-ROM is inserted in your Windows version: I "Setting Up a USB Driver in Windows 98" on page 12 I "Setting Up a USB Driver in Windows 2000" on page 16 I "Setting Up a USB Driver in Windows Me" on page 20 I "Setting Up a USB Driver in the USB cable. Setting Up a USB Driver ...
... drive before you can connect through Ethernet only. X Home Print Exit 11 SURFboard Cable Modem User Guide For those systems, you plug in Windows XP" on page 21 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Introduction Before You Begin Installation & ...the SURFboard Cable Modem CD-ROM is inserted in your Windows version: I "Setting Up a USB Driver in Windows 98" on page 12 I "Setting Up a USB Driver in Windows 2000" on page 16 I "Setting Up a USB Driver in Windows Me" on page 20 I "Setting Up a USB Driver in the USB cable. Setting Up a USB Driver ...
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... CD-ROM drive before you plug in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected as in the window at bottom left. 3 Click Next. This CD contains the USB drivers and must be inserted and read by...
... CD-ROM drive before you plug in the USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected as in the window at bottom left. 3 Click Next. This CD contains the USB drivers and must be inserted and read by...
User Manual
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...does not locate the driver, the previous window is displayed again. To load the driver successfully, you can skip to manually select the NetMotCM.sys file on the CD-ROM. 7 Click Next. The message "Please wait while Windows searches for a new driver for this device" is...-ROM drive as in the window at bottom left . 5 Click Next. X Home Print Exit 13 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is the only box checked, as...
...does not locate the driver, the previous window is displayed again. To load the driver successfully, you can skip to manually select the NetMotCM.sys file on the CD-ROM. 7 Click Next. The message "Please wait while Windows searches for a new driver for this device" is...-ROM drive as in the window at bottom left . 5 Click Next. X Home Print Exit 13 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is the only box checked, as...
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...for your CD-ROM drive, type your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Me" on page 38. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive and click OK. If this...the installation. and click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SURFboard Cable Modem User Guide If an Insert Disk window similar to the one below is displayed, Windows 98 system files are...
...for your CD-ROM drive, type your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Me" on page 38. Then repeat this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive and click OK. If this...the installation. and click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SURFboard Cable Modem User Guide If an Insert Disk window similar to the one below is displayed, Windows 98 system files are...
User Manual
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...you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Me" on page 22. If you can continue with your SURFboard cable modem for information about obtaining ...USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your problem, see the Software License and Warranty Information card provided with "Configuring TCP/IP" on page 38 and repeat this procedure. X Home Print Exit 15 SURFboard Cable Modem...
...you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Me" on page 22. If you can continue with your SURFboard cable modem for information about obtaining ...USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your problem, see the Software License and Warranty Information card provided with "Configuring TCP/IP" on page 38 and repeat this procedure. X Home Print Exit 15 SURFboard Cable Modem...
User Manual
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... Found New Hardware window is displayed. 1 Click Next. 2 Be sure "Search for a suitable driver for my device" is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. A few seconds after you plug in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is the same.
... Found New Hardware window is displayed. 1 Click Next. 2 Be sure "Search for a suitable driver for my device" is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. A few seconds after you plug in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is the same.
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is displayed. 6 Click Next. X Home Print Exit 17 SURFboard Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the window at top left. 5 Click Next. The lower window is the only box checked, as in the CD-ROM drive and follow steps 7 to step 13. Otherwise, you can skip to 12.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is displayed. 6 Click Next. X Home Print Exit 17 SURFboard Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the window at top left. 5 Click Next. The lower window is the only box checked, as in the CD-ROM drive and follow steps 7 to step 13. Otherwise, you can skip to 12.
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X Home Print Exit 18 SURFboard Cable Modem User Guide The Files Needed window is displayed. 12 Click OK. The Files Needed window is displayed. 8 If necessary, select your CD-ROM drive in the Copy files from list. 9 Click Browse. 10 Locate the NetMotCM.sys file in Windows 2000, continued License 7 On the Insert Disk window, click OK. The Found New Hardware Wizard window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. 11 Double-click the NetMotCM.sys file.
X Home Print Exit 18 SURFboard Cable Modem User Guide The Files Needed window is displayed. 12 Click OK. The Files Needed window is displayed. 8 If necessary, select your CD-ROM drive in the Copy files from list. 9 Click Browse. 10 Locate the NetMotCM.sys file in Windows 2000, continued License 7 On the Insert Disk window, click OK. The Found New Hardware Wizard window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. 11 Double-click the NetMotCM.sys file.
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X Home Print Exit 19 SURFboard Cable Modem User Guide When you can continue with "Configuring TCP/IP" on page 42 and repeat this procedure. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 13 Click Finish to complete the installation. If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 22.
X Home Print Exit 19 SURFboard Cable Modem User Guide When you can continue with "Configuring TCP/IP" on page 42 and repeat this procedure. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 13 Click Finish to complete the installation. If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 22.
User Manual
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... the images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in this guide, the procedure is the same. X Home Print Exit 20 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is...
... the images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in this guide, the procedure is the same. X Home Print Exit 20 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is...
User Manual
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... is the same. . When you finish setting up the USB driver, you plug in the USB cable. Windows automatically searches for the correct USB drivers and installs them. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before...
... is the same. . When you finish setting up the USB driver, you plug in the USB cable. Windows automatically searches for the correct USB drivers and installs them. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before...
User Manual
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...36 SURFboard Cable Modem User Guide Follow the steps in "Verifying the IP Address in Windows 95, 98, or Me" on page 30 or "Verifying the IP Address in one of: I "Removing the USB Driver from Windows 98 or Me" on page 38 I "Removing the USB Driver from top to bottom that the USB or Ethernet cable ...is properly connected to the cable modem and your TV is working and the picture is in "Front-Panel Lights and...
...36 SURFboard Cable Modem User Guide Follow the steps in "Verifying the IP Address in Windows 95, 98, or Me" on page 30 or "Verifying the IP Address in one of: I "Removing the USB Driver from Windows 98 or Me" on page 38 I "Removing the USB Driver from top to bottom that the USB or Ethernet cable ...is properly connected to the cable modem and your TV is working and the picture is in "Front-Panel Lights and...
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X Home Print Exit 38 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SurfBoard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is the same.
X Home Print Exit 38 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SurfBoard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is the same.