McAfee AVDCDE-AA-AA - Active Virus Defense Suite Support and Manuals
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User Guide - Page 18
... system LOGIN
script • Specific steps to reproduce the problem
Download support
To get help with navigating or downloading files from the Network Associates or McAfee websites or FTP sites, call:
Corporate customers Retail customers
(801) 492-2650 (801) 492-2600
Network Associates training
For information about scheduling on-site training for any obligation whatsoever. xviii...
User Guide - Page 30
You can open the help file. An administrator's guide saved on the VirusScan software CD-ROM or installed on your computer has a virus, and provides a brief product overview. An online help file to the specific topic that describes the entire dialog box.
30 McAfee VirusScan Anti-Virus Software You can also download it as VSC45WUG...
User Guide - Page 36
...your files for installation.
• If you should see "If you suspect you can choose to do not need to log in to your system with Setup. on page...install all VirusScan components.
36 McAfee VirusScan Anti-Virus Software Installing VirusScan Software
Preparing to install VirusScan software
Note which installs commonly used VirusScan components but leaves out some VirusScan files as services...
User Guide - Page 38
...to continue.
38 McAfee VirusScan Anti-Virus Software If Setup does not find MSI v1.1 on your system if you previously installed other software that uses MSI. The Setup welcome panel will display... this agreement carefully-if you install VirusScan software, you might still have read the text, click Next> to locate the README.TXT file, which Setup or system upgrades require you to reboot your ...
User Guide - Page 47
...example. Choose the update option you run uses current files.
• Configure AutoUpdate Now. Installing VirusScan Software
After ...settings. This option uses default AutoUpdate configuration options to connect directly to configure the AutoUpdate utility, see its first screen. To learn more about how to the McAfee website and download the latest incremental .DAT file updates. User's Guide...
User Guide - Page 199
... the AutoUpdate task in the text box provided. Enter a unique password in the Console window. User's Guide 199 To work with the AutoUpgrade and AutoUpdate tasks
The AutoUpgrade task allows you to download and install new program files for your AutoUpdate or AutoUpgrade settings.
The AutoUpdate task allows you can configure them, protect them...
User Guide - Page 201
... it from making any type.
Be sure to your own needs. The Task Properties dialog box will remember.
Set a password to protect this task checkbox, then click Password to open the Specify Password dialog box. User's Guide 201
Be sure that your name describes the task so that you can distinguish it does. 3. b. Enter a unique...
User Guide - Page 242
... 204. 2. Figure 7-6.
AutoUpgrade Task Properties dialog box To learn how to set a password for this task. Double-click the AutoUpgrade task in turn to configure this task, see Figure 7-7 on page 243).
242 McAfee VirusScan Anti-Virus Software Click Configure. Updating and Upgrading VirusScan Software
• whether you want it to keep track of its...
User Guide - Page 296
...00 p.m. to technical support, at standard long-distance or international rates, Monday through Friday, from 8:00 a.m. Central Time • Unrestricted, 24-hour-per -day online access to ...guides, FAQ lists, and release notes • Data file updates and product upgrades via the Network Associates website
296 McAfee VirusScan Anti-Virus Software To receive your KnowledgeCenter password...
User Guide - Page 297
...; Technical documents, including user's guides, FAQ lists, and release notes
• Data file updates and product upgrades via the Network Associates website
The PrimeSupport Enterprise plan
The PrimeSupport Enterprise plan gives you round-the-clock, personalized, proactive support from an assigned technical support engineer. Network Associates Support Services
The PrimeSupport Priority plan
The...
User Guide - Page 298
... data file updates and product upgrades
Ordering a corporate PrimeSupport plan
To order any PrimeSupport plan, contact your sales representative, or • In North America, call Network Associates at intervals you designate
• Committed response times from your support engineer, who your support engineer can help is not available in some parts of this guide.
298 McAfee VirusScan...
User Guide - Page 301
... the transaction, and get 900-number access to technical support staff members on a per incident. This plan gives you unlimited toll-free access to product upgrades via Network Associates online or electronic services.
• Quarterly Disk/CD Plan. User's Guide 301 Pacific Time. This service is available for McAfee VirusScan and NetShield software only. You call a toll...
User Guide - Page 302
... might vary from location to location. The specific costs, availability of service, office hours and plan details might apply...Service at (972) 855-7044
• In international locations, contact the Network Associates retail technical support center closest to reach international home user support
The following table lists telephone numbers for technical support in some locations.
302 McAfee...
User Guide - Page 317
...) at :
http://www.nai.com/asp_set/anti_virus/alerts/faq.asp
User's Guide 317 In the list box on the left side of day on the server. Support resources
SecureCast service
If you have problems subscribing to the Enterprise SecureCast channel, contact Network Associates Download Support (Monday to the data source," this means that appears. to which...
User Guide - Page 323
... computer or the VirusScan Console. User's Guide 323 You can use this feature to send out a standard AutoUpdate configuration, with a standard update schedule, but still prevent network traffic bottlenecks... directly from the McAfee website, be sure to schedule your updates for times when network bandwidth demand is off , or if they do not have downloaded and installed the update files on your...
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