Cisco SPA9000 Voice System Administration Guide
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... Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice Mail 19 ITSP Service Only 20 ITSP Service, PSTN Access and Local... Voice Mail 21 ITSP Service, PSTN and ISDN Access and Local Voice Mail 22 Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving...
... Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice Mail 19 ITSP Service Only 20 ITSP Service, PSTN Access and Local... Voice Mail 21 ITSP Service, PSTN and ISDN Access and Local Voice Mail 22 Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving...
Cisco SPA9000 Voice System Administration Guide
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...) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router 49 Configuring NAT Mapping with a Static IP Address 49 Configuring NAT Mapping with STUN 51 Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing...
...) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router 49 Configuring NAT Mapping with a Static IP Address 49 Configuring NAT Mapping with STUN 51 Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing...
Cisco SPA9000 Voice System Administration Guide
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... Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on ... a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone Extensions 88 Entering a Contact List Rule 91 Managing Inbound Calls with Hunt Groups 92 Syntax for Hunt Rules 93 Examples for Hunt Rules...
... Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on ... a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone Extensions 88 Entering a Contact List Rule 91 Managing Inbound Calls with Hunt Groups 92 Syntax for Hunt Rules 93 Examples for Hunt Rules...
Cisco SPA9000 Voice System Administration Guide
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...on Each Station Enabling Remote Voice Mail Access (Optional) Managing the Voice Mail Messages on the USB Key Enabling Debugging on the SPA400 Chapter 6: Configuring Music on Hold Using the Internal Music Source for Music On Hold Using the Internal Music Source Changing the Music File for the Internal Music... Source Configuring a Streaming Audio Server About the Streaming Audio Server Configuring the Streaming Audio Server Using the IVR with an SAS Line 98 102 103 104 105 106 107 108 111...
...on Each Station Enabling Remote Voice Mail Access (Optional) Managing the Voice Mail Messages on the USB Key Enabling Debugging on the SPA400 Chapter 6: Configuring Music on Hold Using the Internal Music Source for Music On Hold Using the Internal Music Source Changing the Music File for the Internal Music... Source Configuring a Streaming Audio Server About the Streaming Audio Server Configuring the Streaming Audio Server Using the IVR with an SAS Line 98 102 103 104 105 106 107 108 111...
Cisco SPA9000 Voice System Administration Guide
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... of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts ...151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call...
... of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts ...151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call...
Cisco SPA9000 Voice System Administration Guide
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... SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How ... Checking Voicemail from an External Number Depositing Voicemail Subscribing to Voicemail Notification Remote Provisioning Features Using Configuration Profiles Client Auto-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B:...
... SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How ... Checking Voicemail from an External Number Depositing Voicemail Subscribing to Voicemail Notification Remote Provisioning Features Using Configuration Profiles Client Auto-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B:...
Cisco SPA9000 Voice System Administration Guide
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... Guide ix This guide focuses primarily on the tasks that are available to configure the SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This preface... provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for the ...
... Guide ix This guide focuses primarily on the tasks that are available to configure the SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This preface... provides helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for the ...
Cisco SPA9000 Voice System Administration Guide
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... for specific service parameters. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support.
... for specific service parameters. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support.
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...This appendix provides more detailed technical information for administrators who want to understand how the SPA9000 Voice System works. Chapter 7, "Configuring the Auto Attendant" This chapter describes how to localize your SPA9000 Voice System with the language files, tones, and ring... patterns for your infrastructure properly supports voice services. SPA9000 Voice System Administration Guide xi Chapter 4, "Configuring Phone Lines and Calling Routing Behavior" This chapter describes many features that your region. Chapter 8, "Localization" This chapter explains how ...
...This appendix provides more detailed technical information for administrators who want to understand how the SPA9000 Voice System works. Chapter 7, "Configuring the Auto Attendant" This chapter describes how to localize your SPA9000 Voice System with the language files, tones, and ring... patterns for your infrastructure properly supports voice services. SPA9000 Voice System Administration Guide xi Chapter 4, "Configuring Phone Lines and Calling Routing Behavior" This chapter describes many features that your region. Chapter 8, "Localization" This chapter explains how ...
Cisco SPA9000 Voice System Administration Guide
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.... SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing the equipment or configuring the system. • "Introduction to the SPA9000 Voice System," on page16 • "Deployment Scenarios," on page18 • "Initial... Installation, and Configuration," on page17 to learn more SPA900 series IP phones. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. With...
.... SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing the equipment or configuring the system. • "Introduction to the SPA9000 Voice System," on page16 • "Deployment Scenarios," on page18 • "Initial... Installation, and Configuration," on page17 to learn more SPA900 series IP phones. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. With...
Cisco SPA9000 Voice System Administration Guide
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... each line interface. A different ITSP account can support all of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured in any combination for the music on a single line interface. If a service provider supplies a group of the assigned numbers on -hold service... ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. It also has a built-in the device count. Getting Started Introduction to 16 phones.
... each line interface. A different ITSP account can support all of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured in any combination for the music on a single line interface. If a service provider supplies a group of the assigned numbers on -hold service... ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. It also has a built-in the device count. Getting Started Introduction to 16 phones.
Cisco SPA9000 Voice System Administration Guide
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... SPA9000 Voice System can be connected to PSTN or ISDN lines. Various deployment scenarios are specified in the Auto Attendant script. IP Phones and Accessories The SPA9000 Voice System supports any of the four line interfaces on user key presses according to the rules that supports up... to 32 voice mail accounts with customized greetings, providing the ability to receive and playback voice mail messages. NOTE This guide explains how to configure the SPA9000 and the SPA400 to direct the call. This section includes the following examples: • "PSTN Access and Local Voice Mail," ...
... SPA9000 Voice System can be connected to PSTN or ISDN lines. Various deployment scenarios are specified in the Auto Attendant script. IP Phones and Accessories The SPA9000 Voice System supports any of the four line interfaces on user key presses according to the rules that supports up... to 32 voice mail accounts with customized greetings, providing the ability to receive and playback voice mail messages. NOTE This guide explains how to configure the SPA9000 and the SPA400 to direct the call. This section includes the following examples: • "PSTN Access and Local Voice Mail," ...
Cisco SPA9000 Voice System Administration Guide
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...Auto Attendant to ensure strong performance. You can use the SPA9000 Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your system running in the installation guide, you can make and receive calls. When the...installation guide, the users can get your equipment, and to manage the system. Getting Started Initial Installation, and Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that you use this administration guide. By following the instructions in less time and with the ...
...Auto Attendant to ensure strong performance. You can use the SPA9000 Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your system running in the installation guide, you can make and receive calls. When the...installation guide, the users can get your equipment, and to manage the system. Getting Started Initial Installation, and Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that you use this administration guide. By following the instructions in less time and with the ...
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... page 27 • "Access Levels," on page 28 • "Setting Passwords for User and Administrator Accounts," on page 29 • "Configuring Basic Settings," on page 29 • "Viewing Information about the SPA9000," on page 39 • "Viewing Information about connecting the equipment to... basic administrative tasks using your system, see the SPA9000 Voice System Installation and Configuration Guide. NOTE This administration guide does not cover the initial installation and configuration of the SPA9000 This chapter introduces you to start using the SPA9000 administration web server...
... page 27 • "Access Levels," on page 28 • "Setting Passwords for User and Administrator Accounts," on page 29 • "Configuring Basic Settings," on page 29 • "Viewing Information about the SPA9000," on page 39 • "Viewing Information about connecting the equipment to... basic administrative tasks using your system, see the SPA9000 Voice System Installation and Configuration Guide. NOTE This administration guide does not cover the initial installation and configuration of the SPA9000 This chapter introduces you to start using the SPA9000 administration web server...
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... To discard unsubmitted changes, click the Undo All Changes button at the bottom of the SPA9000, connect an analog telephone to the Phone 1 or Phone 2 port on the keypad to access the IVR menu. SPA9000 Voice System Administration Guide 27 ALTERNATIVELY: After starting Internet Explorer, enter:...the receiver of the page. Press 110# to the administration web server, perform the following steps. NOTE You should have previously connected and configured the SPA9000 as the SPA9000. STEP 1 Start Internet Explorer on page 29. For more information, see "Setting Passwords for User and ...
... To discard unsubmitted changes, click the Undo All Changes button at the bottom of the SPA9000, connect an analog telephone to the Phone 1 or Phone 2 port on the keypad to access the IVR menu. SPA9000 Voice System Administration Guide 27 ALTERNATIVELY: After starting Internet Explorer, enter:...the receiver of the page. Press 110# to the administration web server, perform the following steps. NOTE You should have previously connected and configured the SPA9000 as the SPA9000. STEP 1 Start Internet Explorer on page 29. For more information, see "Setting Passwords for User and ...
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... of both Administrator and User account. • Advanced: Administrators and Users can use the SPA9000 administration web server to configure and manage your current working configuration: STEP 1 In Internet Explorer, connect to modify all pages of the administrative GUI. If the password has been set... for the Administrator account, the browser prompts for the configuration, and then follow the above procedure. STEP 3 Save the configuration as Web Page Complete. You can view advanced features by clicking the Advanced link in the top ...
... of both Administrator and User account. • Advanced: Administrators and Users can use the SPA9000 administration web server to configure and manage your current working configuration: STEP 1 In Internet Explorer, connect to modify all pages of the administrative GUI. If the password has been set... for the Administrator account, the browser prompts for the configuration, and then follow the above procedure. STEP 3 Save the configuration as Web Page Complete. You can view advanced features by clicking the Advanced link in the top ...
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...The system prompts for an Administrator account password only if a password has been set a password to protect your SPA9000 from unauthorized access. Configuring Basic Settings This section provides information about the following tasks: • "Setting Up the WAN Connection for the SPA9000," on page 30... and Application Guidelines," on page 27.) STEP 2 Click Voice tab > System. By default, there is user. STEP 3 In the System Configuration section, enter the Admin Password and the User Password, as needed. These account names are allowed for the passwords. You should set . Up...
...The system prompts for an Administrator account password only if a password has been set a password to protect your SPA9000 from unauthorized access. Configuring Basic Settings This section provides information about the following tasks: • "Setting Up the WAN Connection for the SPA9000," on page 30... and Application Guidelines," on page 27.) STEP 2 Click Voice tab > System. By default, there is user. STEP 3 In the System Configuration section, enter the Admin Password and the User Password, as needed. These account names are allowed for the passwords. You should set . Up...
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...Submit All Changes. If needed, you should select a static IP address between 192.168.1.2 and 192.168.1.49. Basic Administration of the SPA9000 Configuring Basic Settings 2 • "Configuring Multicast Addressing and Group Paging," on page 33 • "Collecting System Logs and Debug Information," on page 36 Setting Up the WAN Connection for... on page 27.) STEP 2 Click Router tab > Wan Setup. Normally the date and time are used to the SPA9000 Administration Web Server," on the phone display and are set an IP address that would occur if the IP address of the SPA9000 changed.
...Submit All Changes. If needed, you should select a static IP address between 192.168.1.2 and 192.168.1.49. Basic Administration of the SPA9000 Configuring Basic Settings 2 • "Configuring Multicast Addressing and Group Paging," on page 33 • "Collecting System Logs and Debug Information," on page 36 Setting Up the WAN Connection for... on page 27.) STEP 2 Click Router tab > Wan Setup. Normally the date and time are used to the SPA9000 Administration Web Server," on the phone display and are set an IP address that would occur if the IP address of the SPA9000 changed.
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... time is added to use the date/time settings on page 27). Basic Administration of the SPA9000 Configuring Basic Settings 2 NOTE Do not use , such as time.nist.gov. STEP 5 Click Submit All Changes. Configuring Daylight Saving Time You can enter a daylight saving time rule to ensure that you want to the...
... time is added to use the date/time settings on page 27). Basic Administration of the SPA9000 Configuring Basic Settings 2 NOTE Do not use , such as time.nist.gov. STEP 5 Click Submit All Changes. Configuring Daylight Saving Time You can enter a daylight saving time rule to ensure that you want to the...
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... Click Submit All Changes. SPA9000 Voice System Administration Guide 32 If is not 0 and the value is desired instead of the SPA9000 Configuring Basic Settings 2 Enter these values in the Daylight Saving Time Rule field. Entering the Daylight Saving Time Rule Follow this procedure to ...the Miscellaneous section. STEP 2 Click Voice tab > Regional. STEP 3 Scroll down to configure daylight saving time on your SPA9000 Voice System. Omit this value causes the rule to the SPA9000 Administration Web Server," on the specified ...
... Click Submit All Changes. SPA9000 Voice System Administration Guide 32 If is not 0 and the value is desired instead of the SPA9000 Configuring Basic Settings 2 Enter these values in the Daylight Saving Time Rule field. Entering the Daylight Saving Time Rule Follow this procedure to ...the Miscellaneous section. STEP 2 Click Voice tab > Regional. STEP 3 Scroll down to configure daylight saving time on your SPA9000 Voice System. Omit this value causes the rule to the SPA9000 Administration Web Server," on the specified ...