User Guide
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...box ...71 Ordering parts and supplies...72 Checking the status of parts and supplies ...72 Using genuine Lexmark parts and supplies ...72 Ordering toner cartridges ...73 Ordering a photoconductor unit...73 Ordering a waste toner bottle...73 Ordering staple cartridges ...73 Ordering maintenance kits ...74 ...Configuring supply notifications...74 Replacing parts and supplies...75 Replacing a toner cartridge ...75 Replacing a photoconductor unit...78 Replacing the waste toner bottle ...82 Replacing the pick, feed, and separator rollers 83 Replacing the transfer belt...88 ...
...box ...71 Ordering parts and supplies...72 Checking the status of parts and supplies ...72 Using genuine Lexmark parts and supplies ...72 Ordering toner cartridges ...73 Ordering a photoconductor unit...73 Ordering a waste toner bottle...73 Ordering staple cartridges ...73 Ordering maintenance kits ...74 ...Configuring supply notifications...74 Replacing parts and supplies...75 Replacing a toner cartridge ...75 Replacing a photoconductor unit...78 Replacing the waste toner bottle ...82 Replacing the pick, feed, and separator rollers 83 Replacing the transfer belt...88 ...
User Guide
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... cartridges Toner cartridges Cyan Magenta Yellow Black Part number 24B6842 24B6843 24B6844 24B6845 XC9235, XC9245, XC9255, and XC9265 toner cartridges Toner cartridges Cyan Magenta Yellow Black Part number 24B6846 24B6847 24B6848 24B6849 Ordering a photoconductor unit Item Black photoconductor unit Color photoconductor unit Part number 76C0PK0 76C0PV0 Ordering a waste toner bottle Item Waste toner bottle...
... cartridges Toner cartridges Cyan Magenta Yellow Black Part number 24B6842 24B6843 24B6844 24B6845 XC9235, XC9245, XC9255, and XC9265 toner cartridges Toner cartridges Cyan Magenta Yellow Black Part number 24B6846 24B6847 24B6848 24B6849 Ordering a photoconductor unit Item Black photoconductor unit Color photoconductor unit Part number 76C0PK0 76C0PV0 Ordering a waste toner bottle Item Waste toner bottle...
User Guide
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Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. Maintaining the printer 78 Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit.
Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. Maintaining the printer 78 Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit.
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Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Extended exposure to direct light for more than one minute. Warning-Potential Damage: Do not expose the photoconductor unit to light may affect the quality of future print jobs. Maintaining the printer 79 4 Unpack the new photoconductor unit.
Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Extended exposure to direct light for more than one minute. Warning-Potential Damage: Do not expose the photoconductor unit to light may affect the quality of future print jobs. Maintaining the printer 79 4 Unpack the new photoconductor unit.
User Guide
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Maintaining the printer 80 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place.
Maintaining the printer 80 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place.
User Guide
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...test pages to direct light for more than one minute. b Remove, and then reinstall the photoconductor unit. No The problem is affected. b Print the document. Go to step 2. Step 3 a Replace the photoconductor unit. Is the printer still printing blank or white pages? b Print the document. Extended...of future print jobs. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Warning-Potential Damage: Do not expose the photoconductor unit to determine which color is solved. Step 2 a Clean the printhead lens. Dark print Note: Before...
...test pages to direct light for more than one minute. b Remove, and then reinstall the photoconductor unit. No The problem is affected. b Print the document. Go to step 2. Step 3 a Replace the photoconductor unit. Is the printer still printing blank or white pages? b Print the document. Extended...of future print jobs. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Warning-Potential Damage: Do not expose the photoconductor unit to determine which color is solved. Step 2 a Clean the printhead lens. Dark print Note: Before...
User Guide
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... sure that the settings match the paper loaded in the tray. • You can also change the settings on prints? Go to step 2. b Replace the photoconductor unit. Yes Go to step 4. Do ghost images still appear on prints? Step 3 a Clean the printhead lens. c Print the document. The problem is solved. Do...
... sure that the settings match the paper loaded in the tray. • You can also change the settings on prints? Go to step 2. b Replace the photoconductor unit. Yes Go to step 4. Do ghost images still appear on prints? Step 3 a Clean the printhead lens. c Print the document. The problem is solved. Do...
User Guide
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... touch Settings > Troubleshooting > Print Quality Test Pages. Go to direct light for more than one minute. b Remove, and then reinstall the photoconductor unit. c Print the document. No The problem is affected. c Print the document. b Start the process. Go to step 2. Extended ...the document. Step 3 a Clean the printhead lens. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Do ghost images still appear on prints? The problem is solved. The problem is solved. Action Yes No Step 1 a ...
... touch Settings > Troubleshooting > Print Quality Test Pages. Go to direct light for more than one minute. b Remove, and then reinstall the photoconductor unit. c Print the document. No The problem is affected. c Print the document. b Start the process. Go to step 2. Extended ...the document. Step 3 a Clean the printhead lens. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Do ghost images still appear on prints? The problem is solved. The problem is solved. Action Yes No Step 1 a ...
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Warning-Potential Damage: Do not expose the photoconductor unit to light may affect the quality of future print jobs. c Print the document. No The problem is solved. Horizontal dark lines ABCDE ABCDE ABCDE ... on prints? b Print the document. The problem is solved. Action Yes No Step 1 Go to determine which color is affected. b Remove, and then reinstall the photoconductor unit and the toner cartridge. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on your...
Warning-Potential Damage: Do not expose the photoconductor unit to light may affect the quality of future print jobs. c Print the document. No The problem is solved. Horizontal dark lines ABCDE ABCDE ABCDE ... on prints? b Print the document. The problem is solved. Action Yes No Step 1 Go to determine which color is affected. b Remove, and then reinstall the photoconductor unit and the toner cartridge. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on your...
User Guide
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... operating system, specify the paper type and weight from a fresh package. Go to step 3. b Remove, and then reinstall the photoconductor unit. The problem is solved. Do horizontal dark lines still appear on prints? solved. Troubleshooting 145 Action Yes Step 2 Go to...b Print the document. Do horizontal dark lines still appear on prints? b Print the document. Warning-Potential Damage: Do not expose the photoconductor unit to step 5. c Print the document. b Print the document. Extended exposure to determine which color is support. Step 5 a Clean...
... operating system, specify the paper type and weight from a fresh package. Go to step 3. b Remove, and then reinstall the photoconductor unit. The problem is solved. Do horizontal dark lines still appear on prints? solved. Troubleshooting 145 Action Yes Step 2 Go to...b Print the document. Do horizontal dark lines still appear on prints? b Print the document. Warning-Potential Damage: Do not expose the photoconductor unit to step 5. c Print the document. b Print the document. Extended exposure to determine which color is support. Step 5 a Clean...
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... appear on your prints, then see the "Repeating defects" topic. The problem is solved. Warning-Potential Damage: Do not expose the photoconductor unit to step 4. Doing so may affect the quality of future print jobs. Go to direct light for more than one minute....that the settings match the paper loaded in the tray. • You can cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. b Print the document. Do horizontal white lines still appear on prints? b Print the document. Do horizontal white lines still appear on...
... appear on your prints, then see the "Repeating defects" topic. The problem is solved. Warning-Potential Damage: Do not expose the photoconductor unit to step 4. Doing so may affect the quality of future print jobs. Go to direct light for more than one minute....that the settings match the paper loaded in the tray. • You can cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. b Print the document. Do horizontal white lines still appear on prints? b Print the document. Do horizontal white lines still appear on...
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... paper loaded. Contact customer support. Do horizontal white lines still appear on the printer control panel. solved. Step 2 The problem is solved. Step 5 a Replace the photoconductor unit. Are the margins correct? Are the margins correct? b Print the document. Do horizontal white lines still appear on your operating system, specify the paper...
... paper loaded. Contact customer support. Do horizontal white lines still appear on the printer control panel. solved. Step 2 The problem is solved. Step 5 a Replace the photoconductor unit. Are the margins correct? Are the margins correct? b Print the document. Do horizontal white lines still appear on your operating system, specify the paper...
User Guide
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... size and type in the Paper menu or adjust the size settings in the tray with plain paper. Is the print still mottled? b Replace the photoconductor unit. Go to step 2. Yes Contact customer support. Do the settings match? Go to step 4. Contact customer support. Go to step 5. The problem is affected...
... size and type in the Paper menu or adjust the size settings in the tray with plain paper. Is the print still mottled? b Replace the photoconductor unit. Go to step 2. Yes Contact customer support. Do the settings match? Go to step 4. Contact customer support. Go to step 5. The problem is affected...
User Guide
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... original wrapper until you are ready to step 3. Is the print still crooked or skewed? b Print the document. Is the print still mottled? b Replace the photoconductor unit. Troubleshooting 151 Action Step 5 a Clean the printhead lens. b Print the document. Yes Go to the correct position for the paper loaded. Is the print...
... original wrapper until you are ready to step 3. Is the print still crooked or skewed? b Print the document. Is the print still mottled? b Replace the photoconductor unit. Troubleshooting 151 Action Step 5 a Clean the printhead lens. b Print the document. Yes Go to the correct position for the paper loaded. Is the print...
User Guide
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... service representative. Troubleshooting 152 Repeating defects ) ) ) Note: Before solving the problem, print the print quality test pages. Go to step 3. Do the defects still appear? Photoconductor unit • 96 mm (3.78 in.) • 38 mm (1.50 in.) Developer unit 32 mm (1.26 in.) c Print the print quality test pages.
... service representative. Troubleshooting 152 Repeating defects ) ) ) Note: Before solving the problem, print the print quality test pages. Go to step 3. Do the defects still appear? Photoconductor unit • 96 mm (3.78 in.) • 38 mm (1.50 in.) Developer unit 32 mm (1.26 in.) c Print the print quality test pages.
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... Settings > Troubleshooting > Print Quality Test Pages. c Print the document. No The problem is affected. b Remove, and then reinstall the photoconductor unit. Extended exposure to step 2. a Inspect the test pages to direct light for more than one minute. Do the defects still appear?...problem, print the print quality test pages. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. The problem is solved. contact customer b Replace the supply item that matches the measurement on the affected color page. Action...
... Settings > Troubleshooting > Print Quality Test Pages. c Print the document. No The problem is affected. b Remove, and then reinstall the photoconductor unit. Extended exposure to step 2. a Inspect the test pages to direct light for more than one minute. Do the defects still appear?...problem, print the print quality test pages. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. The problem is solved. contact customer b Replace the supply item that matches the measurement on the affected color page. Action...
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... Preferences or Print dialog. The problem is solved. Is the page or image still clipped? Yes Go to determine which color is affected. b Replace the photoconductor unit. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray to the correct position for the...
... Preferences or Print dialog. The problem is solved. Is the page or image still clipped? Yes Go to determine which color is affected. b Replace the photoconductor unit. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray to the correct position for the...
User Guide
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... a Clean the printhead lens. Yes Go to light may affect the quality of future print jobs. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Is the page or image still clipped? No The problem is solved. Is the page ...Contact customer a Inspect the test pages to direct light for more than one minute. Toner easily rubs off ? a Remove, and then reinstall the photoconductor unit. Extended exposure to step 2. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the...
... a Clean the printhead lens. Yes Go to light may affect the quality of future print jobs. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Is the page or image still clipped? No The problem is solved. Is the page ...Contact customer a Inspect the test pages to direct light for more than one minute. Toner easily rubs off ? a Remove, and then reinstall the photoconductor unit. Extended exposure to step 2. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the...
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No The problem is solved. Is the print density uneven? c Print the document. Does the toner easily rub off? b Print the document. b Replace the photoconductor unit. Is the print density uneven? Action Yes No Step 1 a Clean the printhead lens. The problem is solved. Contact customer support. The problem is affected. ...
No The problem is solved. Is the print density uneven? c Print the document. Does the toner easily rub off? b Print the document. b Replace the photoconductor unit. Is the print density uneven? Action Yes No Step 1 a Clean the printhead lens. The problem is solved. Contact customer support. The problem is affected. ...
User Guide
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...solved. Note: Paper absorbs moisture due to step 3. Go to high humidity. b Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to step 4. Go to direct light for more than one minute. Troubleshooting 157 Vertical dark lines or streaks... appear on prints? Store paper in the tray. • You can cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. c Print the document. Notes: • Make sure that the settings match the paper loaded in its original wrapper until you use...
...solved. Note: Paper absorbs moisture due to step 3. Go to high humidity. b Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to step 4. Go to direct light for more than one minute. Troubleshooting 157 Vertical dark lines or streaks... appear on prints? Store paper in the tray. • You can cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. c Print the document. Notes: • Make sure that the settings match the paper loaded in its original wrapper until you use...