Troubleshooting Guide
Page 2
...or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until scanning is complete before using the manual feeder, this is slow. • Close all applications not in .... or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are against both sides.... installed correctly. Print speed is normal. For more information, see "Removing and reinstalling the drivers software" on page 1. • If you are using the MFP. • Restart the ...
...or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until scanning is complete before using the manual feeder, this is slow. • Close all applications not in .... or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are against both sides.... installed correctly. Print speed is normal. For more information, see "Removing and reinstalling the drivers software" on page 1. • If you are using the MFP. • Restart the ...
Troubleshooting Guide
Page 4
...drivers software" on the computer screen, select the location you want to send a fax to see the User's Guide. • Make sure cable connections for the following hardware are printing a document, wait until the other device is done before sending or receiving a fax. Scan... Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing....
...drivers software" on the computer screen, select the location you want to send a fax to see the User's Guide. • Make sure cable connections for the following hardware are printing a document, wait until the other device is done before sending or receiving a fax. Scan... Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing....
User's Guide
Page 5
... computer (USB attach only 55 Configuring additional applications for scanning 56 Scanning documents directly from an application (USB attach only 56 Scanning text for editing (OCR 57 Customizing scan settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a...MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print ...
... computer (USB attach only 55 Configuring additional applications for scanning 56 Scanning documents directly from an application (USB attach only 56 Scanning text for editing (OCR 57 Customizing scan settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a...MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print ...
User's Guide
Page 12
... to a wall outlet. 13 Press the Power switch. 12 Connect the power cord to print and scan Installing the software for USB attach You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • Windows 2003 •... Windows 2003 x64 • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com....
... to a wall outlet. 13 Press the Power switch. 12 Connect the power cord to print and scan Installing the software for USB attach You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • Windows 2003 •... Windows 2003 x64 • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com....
User's Guide
Page 13
... Follow the instructions on the screen. Only one connection port can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: ...• Windows 2003 • Windows 2003 x64 • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for network attach (X342n... and Play screen appears, and a printer object is being used at www.lexmark.com. 1 Connect the ethernet cable, and turn on the printer. 1 2 2 Insert the Software ...
... Follow the instructions on the screen. Only one connection port can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: ...• Windows 2003 • Windows 2003 x64 • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for network attach (X342n... and Play screen appears, and a printer object is being used at www.lexmark.com. 1 Connect the ethernet cable, and turn on the printer. 1 2 2 Insert the Software ...
User's Guide
Page 88
...198; Settings Æ Printers and Faxes or Printers. Scan troubleshooting Problem Scanner does not respond Scans very slowly Scan was unsuccessful. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure ... message, see Removing and reinstalling the drivers software on page 35. To change the scanning resolution to Set As Default. Remove and reinstall the software. Scan troubleshooting 88 If there is done before sending the scan job. Close all applications not in ...
...198; Settings Æ Printers and Faxes or Printers. Scan troubleshooting Problem Scanner does not respond Scans very slowly Scan was unsuccessful. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure ... message, see Removing and reinstalling the drivers software on page 35. To change the scanning resolution to Set As Default. Remove and reinstall the software. Scan troubleshooting 88 If there is done before sending the scan job. Close all applications not in ...
Service Manual
Page 45
Document does not feed in the driver, or on page 2-37. Note: Some fax-quality issues might be within the following limits: • 100 V ac-127 V ac for the 110 V model MFP ... usually caused by opening the left side cover and observing the upper opening through which the fuser power cables pass. a job larger than254 pages. See "Scan quality service checks" on the MFP. Check those settings before servicing the fuser. Turn the MFP on, and observe the lamp turning on page 2-19...
Document does not feed in the driver, or on page 2-37. Note: Some fax-quality issues might be within the following limits: • 100 V ac-127 V ac for the 110 V model MFP ... usually caused by opening the left side cover and observing the upper opening through which the fuser power cables pass. a job larger than254 pages. See "Scan quality service checks" on the MFP. Check those settings before servicing the fuser. Turn the MFP on, and observe the lamp turning on page 2-19...
Service Manual
Page 57
... white streaks on . • Check the printhead. Groups of black spots appear in your MFP driver. • Try a different type of paper. Paper designed for copiers gives the best quality. ...Close Front Door message is installed properly. • Is the MFP processing a scan job? The media skews or buckles. • Make sure the toner cartridge assembly is displayed. The MFP... Toner Low message is firmly plugged into the connector on the back of paper. Make sure the printer cover is one of toner or defective. If the computer indicates "unknown device," replace the controller ...
... white streaks on . • Check the printhead. Groups of black spots appear in your MFP driver. • Try a different type of paper. Paper designed for copiers gives the best quality. ...Close Front Door message is installed properly. • Is the MFP processing a scan job? The media skews or buckles. • Make sure the toner cartridge assembly is displayed. The MFP... Toner Low message is firmly plugged into the connector on the back of paper. Make sure the printer cover is one of toner or defective. If the computer indicates "unknown device," replace the controller ...
Service Manual
Page 59
... there is skew on page 2-19. Go to "" on page 2-20. Diagnostic information 2-37 The WIA driver cannot multipage scan by default. Set the driver for multipage, or use a TWAIN driver. Irregular movement Problem Flatbed motor failure Loose belt Scanner Freezes (No message) Home position sensor failure Skewed images from... Check to PC Action Close the flatbed cover. Perform scanner registration in ADF does not feed Unable to scan to see "CCD service check" on page 2-20. These drivers cannot be used at the same time. If the MFP can print normal pages from the ADF Action ...
... there is skew on page 2-19. Go to "" on page 2-20. Diagnostic information 2-37 The WIA driver cannot multipage scan by default. Set the driver for multipage, or use a TWAIN driver. Irregular movement Problem Flatbed motor failure Loose belt Scanner Freezes (No message) Home position sensor failure Skewed images from... Check to PC Action Close the flatbed cover. Perform scanner registration in ADF does not feed Unable to scan to see "CCD service check" on page 2-20. These drivers cannot be used at the same time. If the MFP can print normal pages from the ADF Action ...