Troubleshooting Guide
Page 2
...or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP... Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. For more information, see the User's Guide. • Disconnect the USB cable, and ...2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until scanning is complete before using the manual feeder, this is normal. Envelopes skew or fail to ...
...or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP... Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. For more information, see the User's Guide. • Disconnect the USB cable, and ...2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until scanning is complete before using the manual feeder, this is normal. Envelopes skew or fail to ...
Troubleshooting Guide
Page 4
... and reinstalling the drivers software" on hold or paused. 1 Click Start Settings Printers and Faxes or Printers. Scan was unsuccessful • Restart the computer. • Remove and reinstall the software. Fax troubleshooting Cannot send...Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click Edit. 4 Under Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. Scan troubleshooting Scanner does not respond • Check the display. Disable this feature before sending a fax. • To ensure the printer...
... and reinstalling the drivers software" on hold or paused. 1 Click Start Settings Printers and Faxes or Printers. Scan was unsuccessful • Restart the computer. • Remove and reinstall the software. Fax troubleshooting Cannot send...Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click Edit. 4 Under Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. Scan troubleshooting Scanner does not respond • Check the display. Disable this feature before sending a fax. • To ensure the printer...
User's Guide
Page 3
...overlay for another language 10 Installing an additional paper tray 11 Getting the MFP ready to print and scan 12 Installing the software for USB attach 12 Installing the software for network attach (X342n only 13 Getting the MFP ready to fax 14 Connecting directly to a telephone wall jack 14 ... 22 Printing a list of menu items 22 Printing a network setup page (X342n only 22 Changing the default mode 24 Setting the Timeout option 24 Setting the network options (X342n only 25 Using the MFP software 26 Using Print Properties 26 Using Presto! PageManager (USB attach only 27 Using...
...overlay for another language 10 Installing an additional paper tray 11 Getting the MFP ready to print and scan 12 Installing the software for USB attach 12 Installing the software for network attach (X342n only 13 Getting the MFP ready to fax 14 Connecting directly to a telephone wall jack 14 ... 22 Printing a list of menu items 22 Printing a network setup page (X342n only 22 Changing the default mode 24 Setting the Timeout option 24 Setting the network options (X342n only 25 Using the MFP software 26 Using Print Properties 26 Using Presto! PageManager (USB attach only 27 Using...
User's Guide
Page 5
... computer (USB attach only 55 Configuring additional applications for scanning 56 Scanning documents directly from an application (USB attach only 56 Scanning text for editing (OCR 57 Customizing scan settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a... 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and...
... computer (USB attach only 55 Configuring additional applications for scanning 56 Scanning documents directly from an application (USB attach only 56 Scanning text for editing (OCR 57 Customizing scan settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a... 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and...
User's Guide
Page 12
..., double-click My Computer. Getting the MFP ready to print and scan Installing the software for USB attach You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • Windows 2003 • Windows 2003 x64... • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com. 1 Insert the Software...
..., double-click My Computer. Getting the MFP ready to print and scan Installing the software for USB attach You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • Windows 2003 • Windows 2003 x64... • Windows XP • Windows XP x64 • Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com. 1 Insert the Software...
User's Guide
Page 13
....lexmark.com. 1 Connect the ethernet cable, and turn on the printer. 1 2 2 Insert the Software and Documentation CD. 3 Follow the instructions on the computer screen to complete the installation. Only one connection port can install printer drivers and scan software for the following operating systems using the Software and... on the screen. For Windows XP, click Start to print and scan 13 Note: The ethernet connection will not work if the USB connection is created in the printers folder of the computer. Installing the software for network attach (X342n only) You can be used .
....lexmark.com. 1 Connect the ethernet cable, and turn on the printer. 1 2 2 Insert the Software and Documentation CD. 3 Follow the instructions on the computer screen to complete the installation. Only one connection port can install printer drivers and scan software for the following operating systems using the Software and... on the screen. For Windows XP, click Start to print and scan 13 Note: The ethernet connection will not work if the USB connection is created in the printers folder of the computer. Installing the software for network attach (X342n only) You can be used .
User's Guide
Page 26
Using Print Properties Print Properties is the software that controls the printing function when the printer is connected to print per sheet. • Choose the paper source. • Specify the type of paper loaded. Add personal profiles. Opening .... • View, edit, send, and back up files in many formats. • Scan to create. Add, edit, or remove a watermark. For more information, see page 56. • Customize scan settings. Using the MFP software 26 Using the Print Properties tabs Tab Layout Paper/Quality Watermark Profiles About Options • Select...
Using Print Properties Print Properties is the software that controls the printing function when the printer is connected to print per sheet. • Choose the paper source. • Specify the type of paper loaded. Add personal profiles. Opening .... • View, edit, send, and back up files in many formats. • Scan to create. Add, edit, or remove a watermark. For more information, see page 56. • Customize scan settings. Using the MFP software 26 Using the Print Properties tabs Tab Layout Paper/Quality Watermark Profiles About Options • Select...
User's Guide
Page 27
...one of the following methods: • From the MFP control panel, press Scan. • Double-click the QLINK icon on the desktop. • Click Start Æ Programs or All Programs Æ Lexmark Æ Lexmark X34x Series Æ QLINK. For more information, see page 58. PageManager to... Programs Æ Lexmark Applications Æ Presto! To access the Presto! For more information, see page 56. • Customize scan settings. Using QLINK (USB attach only) With QLINK, you can: • Scan to scan, share, and organize photos and documents. Using the MFP software 27 PageManager (USB...
...one of the following methods: • From the MFP control panel, press Scan. • Double-click the QLINK icon on the desktop. • Click Start Æ Programs or All Programs Æ Lexmark Æ Lexmark X34x Series Æ QLINK. For more information, see page 58. PageManager to... Programs Æ Lexmark Applications Æ Presto! To access the Presto! For more information, see page 56. • Customize scan settings. Using QLINK (USB attach only) With QLINK, you can: • Scan to scan, share, and organize photos and documents. Using the MFP software 27 PageManager (USB...
User's Guide
Page 55
...for yes) if you want to use , configure additional applications for scanning. Scanning documents using the computer (USB attach only) 1 Make sure: • The computer is on. • The computer is attached to the MFP. • The software has been loaded onto the computer. 2 Load an original document face...glass. Note: • If you want to use appears. Scanning documents using the control panel (USB attach only) 1 Make sure: • The computer is on. • The computer is attached to the MFP. • The software has been loaded onto the computer. 2 Load an original ...
...for yes) if you want to use , configure additional applications for scanning. Scanning documents using the computer (USB attach only) 1 Make sure: • The computer is on. • The computer is attached to the MFP. • The software has been loaded onto the computer. 2 Load an original document face...glass. Note: • If you want to use appears. Scanning documents using the control panel (USB attach only) 1 Make sure: • The computer is on. • The computer is attached to the MFP. • The software has been loaded onto the computer. 2 Load an original ...
User's Guide
Page 57
.... 5 From the Scan Manager dialog, click Preview. 6 Adjust the scan settings as part of color. 7 Click Scan. Note: For best results, select Black and White instead of the MFP software during initial setup. Scanning text for editing (OCR) Use the Optical Character Recognition (OCR) software feature to , and... into the ADF or face-down on the scanner glass. 3 Click Start Æ Programs or All Programs Æ Lexmark Applications Æ Presto! Scanning text for editing (OCR) 57 PageManager appears with a word-processing or spreadsheet application. 1 Make sure ABBYY FineReader is ...
.... 5 From the Scan Manager dialog, click Preview. 6 Adjust the scan settings as part of color. 7 Click Scan. Note: For best results, select Black and White instead of the MFP software during initial setup. Scanning text for editing (OCR) Use the Optical Character Recognition (OCR) software feature to , and... into the ADF or face-down on the scanner glass. 3 Click Start Æ Programs or All Programs Æ Lexmark Applications Æ Presto! Scanning text for editing (OCR) 57 PageManager appears with a word-processing or spreadsheet application. 1 Make sure ABBYY FineReader is ...
User's Guide
Page 84
on page 73. Restart the computer. Minimize the number and size of graphics and images in use. If you are scanning a document, wait until scanning is complete before using the manual feeder, this is not lit. Close all applications not in the document. If you ... on page 72. Make sure the MFP is slow. Remove and reinstall the software. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure...
on page 73. Restart the computer. Minimize the number and size of graphics and images in use. If you are scanning a document, wait until scanning is complete before using the manual feeder, this is not lit. Close all applications not in the document. If you ... on page 72. Make sure the MFP is slow. Remove and reinstall the software. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure...
User's Guide
Page 88
... the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to use . Remove and reinstall the software. Close all applications not in the tray. Restart the computer. Scan troubleshooting Problem Scanner does not respond Scans very slowly Scan was unsuccessful. Partial document scans...
... the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to use . Remove and reinstall the software. Close all applications not in the tray. Restart the computer. Scan troubleshooting Problem Scanner does not respond Scans very slowly Scan was unsuccessful. Partial document scans...
User's Guide
Page 104
... rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job log 47 menu 22 Phone Book... 48 S safety information 2 Index scan troubleshooting 88 scanner glass cleaning 67 loading documents 37 scanning configuring additional applications 56 documents 55 from...
... rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job log 47 menu 22 Phone Book... 48 S safety information 2 Index scan troubleshooting 88 scanner glass cleaning 67 loading documents 37 scanning configuring additional applications 56 documents 55 from...
Service Manual
Page 34
... the input tray is too small to print the fax being received. Clipping might occur. Check the phone line connection. The Q Link software on the numeric keypad. Press Stop, Start, or to its destination. The device will automatically change to begin printing. To resolve this ... receiving data. Reconnect the phone line if needed. 7003-XXX Fax and scanner specific user attendance messages Message Change Plain Phone Line Disconnected Scanning Failed Q Link Busy Explanation This message is displayed during a fax operation when the Auto Reduce setting is "no", and the media ...
... the input tray is too small to print the fax being received. Clipping might occur. Check the phone line connection. The Q Link software on the numeric keypad. Press Stop, Start, or to its destination. The device will automatically change to begin printing. To resolve this ... receiving data. Reconnect the phone line if needed. 7003-XXX Fax and scanner specific user attendance messages Message Change Plain Phone Line Disconnected Scanning Failed Q Link Busy Explanation This message is displayed during a fax operation when the Auto Reduce setting is "no", and the media ...
Service Manual
Page 57
...MFP does not print while scanning. • Make sure the network or USB cable is not damaged and is on page 2-29 for copiers gives the best quality. • Replace the toner cartridge. • Toner cartridge may have a software error. Make sure the printer cover is installed properly.... • Is the MFP processing a scan job? Solid black areas on transparencies or white streaks on . Pages are flush against the edges ...
...MFP does not print while scanning. • Make sure the network or USB cable is not damaged and is on page 2-29 for copiers gives the best quality. • Replace the toner cartridge. • Toner cartridge may have a software error. Make sure the printer cover is installed properly.... • Is the MFP processing a scan job? Solid black areas on transparencies or white streaks on . Pages are flush against the edges ...