Troubleshooting Guide
Page 6
...; Make sure the Paper Size setting in the Paper menu is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the photoconductor kit. Ghost images appear • Make sure the Paper Type setting in the Paper menu is correct. • Verify the environment is correct. • Make sure...
...; Make sure the Paper Size setting in the Paper menu is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the photoconductor kit. Ghost images appear • Make sure the Paper Type setting in the Paper menu is correct. • Verify the environment is correct. • Make sure...
User's Guide
Page 4
... Printing A5/Statement or JIS-B5/Executive sizes 69 Chapter 7: Maintaining the printer 70 Determining the status of supplies ...70 Photoconductor kit end-of-life ...71 Conserving supplies ...71 Ordering supplies ...71 Recycling Lexmark products ...72 Chapter 8: Clearing jams 73 Identifying jams ...73 Access doors and trays ...74 Understanding jam messages ...75 Clearing...
... Printing A5/Statement or JIS-B5/Executive sizes 69 Chapter 7: Maintaining the printer 70 Determining the status of supplies ...70 Photoconductor kit end-of-life ...71 Conserving supplies ...71 Ordering supplies ...71 Recycling Lexmark products ...72 Chapter 8: Clearing jams 73 Identifying jams ...73 Access doors and trays ...74 Understanding jam messages ...75 Clearing...
User's Guide
Page 71
...It lets you print on one side of paper. You need to 10 (darkest setting). Order Lexmark part number W84020H. Order Lexmark part number W84030H. Once the photoconductor kit has been replaced, normal printer operation resumes. Multipage Print in the Defaults Æ Finishing Menu Duplex...is set to send a Verify Print job. For more information about Lexmark Authorized Supplies Dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you before you should order a new photoconductor kit. The values range from 1 (lightest setting) to have a new...
...It lets you print on one side of paper. You need to 10 (darkest setting). Order Lexmark part number W84020H. Order Lexmark part number W84030H. Once the photoconductor kit has been replaced, normal printer operation resumes. Multipage Print in the Defaults Æ Finishing Menu Duplex...is set to send a Verify Print job. For more information about Lexmark Authorized Supplies Dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you before you should order a new photoconductor kit. The values range from 1 (lightest setting) to have a new...
User's Guide
Page 100
... light. shading appears on page 35 for service. See Understanding paper and specialty media guidelines on the page. • Replace the photoconductor kit. Toner is smaller than the page size of the printed page. ABC DEF Solving print quality problems 100 You may be printed....media is within the printer specifications. DEF Toner appears on the transfer roll. If the problem continues, contact the Lexmark Customer Support Center at http://support.lexmark.com. ABC • If you solve print quality problems. If these suggestions still do not load print media ...
... light. shading appears on page 35 for service. See Understanding paper and specialty media guidelines on the page. • Replace the photoconductor kit. Toner is smaller than the page size of the printed page. ABC DEF Solving print quality problems 100 You may be printed....media is within the printer specifications. DEF Toner appears on the transfer roll. If the problem continues, contact the Lexmark Customer Support Center at http://support.lexmark.com. ABC • If you solve print quality problems. If these suggestions still do not load print media ...
User's Guide
Page 101
... high in the Quality menu. Solving print quality problems 101 Action • Make sure the packaging material is removed from the photoconductor kit. • Check the photoconductor kit to 600 dpi, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using ..., make sure the lines per inch (lpi) setting is too dark. Troubleshooting Problem Entire page is installed correctly. • Replace the photoconductor kit. Streaks appear on the page. ABC DEF • Change the Toner Darkness setting in the Quality menu. • Change the Brightness...
... high in the Quality menu. Solving print quality problems 101 Action • Make sure the packaging material is removed from the photoconductor kit. • Check the photoconductor kit to 600 dpi, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using ..., make sure the lines per inch (lpi) setting is too dark. Troubleshooting Problem Entire page is installed correctly. • Replace the photoconductor kit. Streaks appear on the page. ABC DEF • Change the Toner Darkness setting in the Quality menu. • Change the Brightness...
User's Guide
Page 102
...Use only transparencies recommended by the printer manufacturer. Troubleshooting Problem Part or all of the page is correct. • Replace the photoconductor kit. the sides, top, or bottom of the media. poor. • Make sure the Paper Type setting in the tray ... background prints. • The Toner Darkness setting may be too dark. Action Check the photoconductor kit to a darker setting. • The photoconductor kit may be defective. Replace the photoconductor kit. Transparency print quality is set correctly in the Paper menu is installed correctly.
...Use only transparencies recommended by the printer manufacturer. Troubleshooting Problem Part or all of the page is correct. • Replace the photoconductor kit. the sides, top, or bottom of the media. poor. • Make sure the Paper Type setting in the tray ... background prints. • The Toner Darkness setting may be too dark. Action Check the photoconductor kit to a darker setting. • The photoconductor kit may be defective. Replace the photoconductor kit. Transparency print quality is set correctly in the Paper menu is installed correctly.
User's Guide
Page 118
...toner cartridge 71 P panel, operator 9 paper letterhead 44 preprinted forms 44 recommended types 42 unsatisfactory types 43 paper tray adjustment 50, 55 photoconductor ordering 71 PIN entering at the printer 67 entering from the driver 65 for confidential jobs 65 Power Saver, adjusting 106 preprinted forms 44... 108 staple and offset unit replacing staples 72 staple cartridge, replacing 72 staple jam 92 Staples Empty or Misfed message 92 supplies maintenance kit 72 toner cartridge 71 T toner cartridge ordering 71 transparencies loading input tray 49 tray linking 59 U UNIX 16, 24 USB Direct ...
...toner cartridge 71 P panel, operator 9 paper letterhead 44 preprinted forms 44 recommended types 42 unsatisfactory types 43 paper tray adjustment 50, 55 photoconductor ordering 71 PIN entering at the printer 67 entering from the driver 65 for confidential jobs 65 Power Saver, adjusting 106 preprinted forms 44... 108 staple and offset unit replacing staples 72 staple cartridge, replacing 72 staple jam 92 Staples Empty or Misfed message 92 supplies maintenance kit 72 toner cartridge 71 T toner cartridge ordering 71 transparencies loading input tray 49 tray linking 59 U UNIX 16, 24 USB Direct ...
Help Menu Pages
Page 15
... Change the Toner Darkness setting in the Paper Menu is skewed, or inappropriately slanted. Repeating defects appear Either the toner cartridge, the photoconductor kit, or the fuser is cut off Move the guides in the tray to Transparency. Some of the print is defective. Gray background ...ABC DEF Ghost images appear. • Make sure the Paper Type setting in the Quality Menu. Print is correct. • Replace the photoconductor kit. See "Print quality troubleshooting" for the size loaded. See the Menus and Messages Guide on the sides, top, or bottom of 5 Problem...
... Change the Toner Darkness setting in the Paper Menu is skewed, or inappropriately slanted. Repeating defects appear Either the toner cartridge, the photoconductor kit, or the fuser is cut off Move the guides in the tray to Transparency. Some of the print is defective. Gray background ...ABC DEF Ghost images appear. • Make sure the Paper Type setting in the Quality Menu. Print is correct. • Replace the photoconductor kit. See "Print quality troubleshooting" for the size loaded. See the Menus and Messages Guide on the sides, top, or bottom of 5 Problem...
Help Menu Pages
Page 16
... on. Print quality defect repeats at every 22 units. Print quality defect repeats at every 7 or 8 units. Problem Photoconductor kit Photoconductor kit Toner cartridge Fuser Solution Replace the photoconductor kit. The Performing Self Test message appears followed by Config Menu. 3 Press ∨ until Prt Quality Pgs is highlighted, ... each print defect. The Printing Quality Test Pages message appears, then the pages print. Replace the photoconductor kit. If another type of an item to correct the print quality problem. The pages are formatted. Replace the fuser.
... on. Print quality defect repeats at every 22 units. Print quality defect repeats at every 7 or 8 units. Problem Photoconductor kit Photoconductor kit Toner cartridge Fuser Solution Replace the photoconductor kit. The Performing Self Test message appears followed by Config Menu. 3 Press ∨ until Prt Quality Pgs is highlighted, ... each print defect. The Printing Quality Test Pages message appears, then the pages print. Replace the photoconductor kit. If another type of an item to correct the print quality problem. The pages are formatted. Replace the fuser.
Help Menu Pages
Page 17
... a repeating defect that best matches the defects on the print job indicates which means the photoconductor kit needs replacing. Change the transfer roller. 58.7 mm (2.31 in .) Change the photoconductor kit. If the defect appears on the back, change the photoconductor kit. If the defect appears on the printed side of the vertical lines. Print defects...
... a repeating defect that best matches the defects on the print job indicates which means the photoconductor kit needs replacing. Change the transfer roller. 58.7 mm (2.31 in .) Change the photoconductor kit. If the defect appears on the back, change the photoconductor kit. If the defect appears on the printed side of the vertical lines. Print defects...
Help Menu Pages
Page 18
Supplies guide Page 1 of 1 Supplies guide The following table lists the part numbers for ordering supply items: Part name High Yield Toner Cartridge Photoconductor Kit Maintenance kit (low voltage) Maintenance kit (high voltage) Staple Cartridge Part number W84020H W84030H 25A0014 25A0015 25A0013 For information about conserving supplies, see the User's Guide on the publications CD.
Supplies guide Page 1 of 1 Supplies guide The following table lists the part numbers for ordering supply items: Part name High Yield Toner Cartridge Photoconductor Kit Maintenance kit (low voltage) Maintenance kit (high voltage) Staple Cartridge Part number W84020H W84030H 25A0014 25A0015 25A0013 For information about conserving supplies, see the User's Guide on the publications CD.
