User's Guide
Page 45
Note: Serious damage to your printer may occur if adhesive labels remain in the fuser, try opening and closing the cover. Note: If the paper jam is no more sheets of plain paper through the printer before resuming label printing. If a paper jam occurs while printing labels: 1 Be sure the labels remain attached to...
Note: Serious damage to your printer may occur if adhesive labels remain in the fuser, try opening and closing the cover. Note: If the paper jam is no more sheets of plain paper through the printer before resuming label printing. If a paper jam occurs while printing labels: 1 Be sure the labels remain attached to...
User's Guide
Page 102
... none is manufactured. See printer driver. fuser. L landscape orientation. download. Printer setting defined when the printer is explicitly specified. A parallel printer protocol that enables the printer to the paper. font. G g/m². The connection between the computer and the printer. A way to the ... transmission rates than normal. default. flash memory. D data stream. Print data and printer control information flowing from a diskette or other device to the printer without interruption. defrag. To free up a system, subsystem or network. To transfer ...
... none is manufactured. See printer driver. fuser. L landscape orientation. download. Printer setting defined when the printer is explicitly specified. A parallel printer protocol that enables the printer to the paper. font. G g/m². The connection between the computer and the printer. A way to the ... transmission rates than normal. default. flash memory. D data stream. Print data and printer control information flowing from a diskette or other device to the printer without interruption. defrag. To free up a system, subsystem or network. To transfer ...
Service Manual
Page 3
... Laser Notice v Safety Information xv General Information 1-1 Options 1-1 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Error Message Table 2-6 Power-On Self Test (POST 2-9 Symptom Tables 2-10 Service Checks 2-12 Cooling Fan Service Check 2-12 Cover Open Switch Service Check 2-13 Dead Machine Service Check 2-14 Fuser ... Print Test 3-3 Configuration Mode 3-3 Hex Trace 3-11 Restoring Factory Defaults 3-12 Engine Clean Cycle 3-13 Toggle Demo/Normal Mode 3-14 Printer Operation 3-14 Paper Path 3-15 Repair Information 4-1 Handling ESD-Sensitive Parts 4-1 iii
... Laser Notice v Safety Information xv General Information 1-1 Options 1-1 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Error Message Table 2-6 Power-On Self Test (POST 2-9 Symptom Tables 2-10 Service Checks 2-12 Cooling Fan Service Check 2-12 Cover Open Switch Service Check 2-13 Dead Machine Service Check 2-14 Fuser ... Print Test 3-3 Configuration Mode 3-3 Hex Trace 3-11 Restoring Factory Defaults 3-12 Engine Clean Cycle 3-13 Toggle Demo/Normal Mode 3-14 Printer Operation 3-14 Paper Path 3-15 Repair Information 4-1 Handling ESD-Sensitive Parts 4-1 iii
Service Manual
Page 4
... E312 5-9 LVPS (model E312 5-14 High Voltage Power Supply (model E310 5-16 High Voltage Power Supply (model E312 5-18 Interconnect Board (model E310 5-21 Parts Catalog 6-1 Assembly 1: Covers 6-2 Assembly 2: Frame 6-6 Assembly 3: Fuser 6-10 Assembly 4: Main Drive 6-14 Assembly 5: Paper Feed 6-16 Assembly 6: Electronics (model E310 6-20 Assembly 6: Electronics (model E312 6-24 Assembly 7: Options 6-26...
... E312 5-9 LVPS (model E312 5-14 High Voltage Power Supply (model E310 5-16 High Voltage Power Supply (model E312 5-18 Interconnect Board (model E310 5-21 Parts Catalog 6-1 Assembly 1: Covers 6-2 Assembly 2: Frame 6-6 Assembly 3: Fuser 6-10 Assembly 4: Main Drive 6-14 Assembly 5: Paper Feed 6-16 Assembly 6: Electronics (model E310 6-20 Assembly 6: Electronics (model E312 6-24 Assembly 7: Options 6-26...
Service Manual
Page 24
... 4044-XXX Service Error Codes Primary Service Error Codes When a service error occurs the printer stops printing and all operator panel LEDs blink in the following table and take the... If no other error code displays after the test completes, replace the controller board. Laser Diode Failure Inspect the printhead cable and replace as necessary. Replace the printhead assembly. If... this does not correct the problem, replace the engine/LVPS board. 2-2 Service Manual Fuser Failure Error Press and release the operator panel button to "Secondary Service Error Codes" on page...
... 4044-XXX Service Error Codes Primary Service Error Codes When a service error occurs the printer stops printing and all operator panel LEDs blink in the following table and take the... If no other error code displays after the test completes, replace the controller board. Laser Diode Failure Inspect the printhead cable and replace as necessary. Replace the printhead assembly. If... this does not correct the problem, replace the engine/LVPS board. 2-2 Service Manual Fuser Failure Error Press and release the operator panel button to "Secondary Service Error Codes" on page...
Service Manual
Page 27
... Check" on page 2-17. 4044-XXX Secondary Service Error Codes For some service error codes, a second service error code is used to the "Hot Fuser Service Check" on page 2-21. When a service error occurs, pressing the operator panel button after viewing the primary service error code displays the secondary service ...
... Check" on page 2-17. 4044-XXX Secondary Service Error Codes For some service error codes, a second service error code is used to the "Hot Fuser Service Check" on page 2-21. When a service error occurs, pressing the operator panel button after viewing the primary service error code displays the secondary service ...
Service Manual
Page 31
... the user install additional memory or set each link buffer to the Auto value. The cooling fan and fuser lamp turn the printer On, it performs a Power-On Self Test. Note: The fuser lamp turns off . The Ready LED turns on and retry the print command. The Data LED turns ...3. Check for correct POST functioning of the input and exit paper feed sensors. 8. The engine/LVPS board checks the status of the base printer by observing the following: 1. The printer lacks sufficient memory to home position. 6. All LEDs turn on then off . 9. The LEDs begin to turn on solid. 2. Once ...
... the user install additional memory or set each link buffer to the Auto value. The cooling fan and fuser lamp turn the printer On, it performs a Power-On Self Test. Note: The fuser lamp turns off . The Ready LED turns on and retry the print command. The Data LED turns ...3. Check for correct POST functioning of the input and exit paper feed sensors. 8. The engine/LVPS board checks the status of the base printer by observing the following: 1. The printer lacks sufficient memory to home position. 6. All LEDs turn on then off . 9. The LEDs begin to turn on solid. 2. Once ...
Service Manual
Page 32
...and tries to "Cold Fuser Service Check" on page 2-17. 2-10 Service Manual Action Go to the "Cooling Fan Service Check" on page 2-13. Go to "Cover Open Switch Service Check" on page 2-12. Go to the "Dead Machine Service Check" on page 2-21. Base Printer Symptom Table Symptom Dead Machine... (no power) Fan noisy or not working Fuser parts melted Fuser lamp doesn't light Toner not fused to the paper Action Go to the "Hot...
...and tries to "Cold Fuser Service Check" on page 2-17. 2-10 Service Manual Action Go to the "Cooling Fan Service Check" on page 2-13. Go to "Cover Open Switch Service Check" on page 2-12. Go to the "Dead Machine Service Check" on page 2-21. Base Printer Symptom Table Symptom Dead Machine... (no power) Fan noisy or not working Fuser parts melted Fuser lamp doesn't light Toner not fused to the paper Action Go to the "Hot...
Service Manual
Page 39
... be within the following limits: 100 V ac - 127 V ac for the low voltage model printer 200 V ac - 240 V ac for the high voltage model printer Turn the printer off and wait a few minutes for the fuser lamp to cool. Turn the machine on and observe the lamp turning on during POST. You can weaken... the glass. Be careful not to touch the glass housing with the left side cover and fuser wire cover removed...
... be within the following limits: 100 V ac - 127 V ac for the low voltage model printer 200 V ac - 240 V ac for the high voltage model printer Turn the printer off and wait a few minutes for the fuser lamp to cool. Turn the machine on and observe the lamp turning on during POST. You can weaken... the glass. Be careful not to touch the glass housing with the left side cover and fuser wire cover removed...
Service Manual
Page 40
... is firmly seated in connector CN1 on the LVPS board. 4044-XXX The fuser lamp does light FRU Model 310 Thermistor Model 312 Thermistor Models E310 & E312 Fuser Lamp Action If the fuser lamp comes on and a fuser failure LED error code displays, be sure the thermistor is contacting the hot...disconnect the thermistor cable from CN10 on the LVPS board. Replace the thermistor as necessary. Clean or replace as necessary. Turn the printer off and disconnect the thermistor cable from CN1 on the engine board. The resistance measures approximately 225K ohms when cool. The resistance ...
... is firmly seated in connector CN1 on the LVPS board. 4044-XXX The fuser lamp does light FRU Model 310 Thermistor Model 312 Thermistor Models E310 & E312 Fuser Lamp Action If the fuser lamp comes on and a fuser failure LED error code displays, be sure the thermistor is contacting the hot...disconnect the thermistor cable from CN10 on the LVPS board. Replace the thermistor as necessary. Clean or replace as necessary. Turn the printer off and disconnect the thermistor cable from CN1 on the engine board. The resistance measures approximately 225K ohms when cool. The resistance ...
Service Manual
Page 41
... Continuity Check the thermal fuse for continuity across the fuser lamp wire contacts. If correct, replace the lamp. 4044-XXX The fuser lamp does not light FRU Model E310 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1 on the LVPS. If line... voltage is incorrect, replace the LVPS. If the voltage is present, check the fuser lamp cable for ...
... Continuity Check the thermal fuse for continuity across the fuser lamp wire contacts. If correct, replace the lamp. 4044-XXX The fuser lamp does not light FRU Model E310 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1 on the LVPS. If line... voltage is incorrect, replace the LVPS. If the voltage is present, check the fuser lamp cable for ...
Service Manual
Page 42
... replace the thermal fuse. It should match the line voltage. If the problem persists, disconnect the thermistor cable from the fuser. If there is present, check the fuser lamp cable for continuity. If line voltage is continuity, go to CN10 on the LVPS. Replace if defective.Make sure ... 3.9 V dc. If correct, replace the thermistor. If it does not, replace the LVPS. 4044-XXX FRU Model E312 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1o on the engine board and measure the voltage between CN10-1 and ground.
... replace the thermal fuse. It should match the line voltage. If the problem persists, disconnect the thermistor cable from the fuser. If there is present, check the fuser lamp cable for continuity. If line voltage is continuity, go to CN10 on the LVPS. Replace if defective.Make sure ... 3.9 V dc. If correct, replace the thermistor. If it does not, replace the LVPS. 4044-XXX FRU Model E312 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1o on the engine board and measure the voltage between CN10-1 and ground.
Service Manual
Page 43
...Disconnect the thermistor cable from the LVPS. If continuity exists on one or more of the thermistor cable. Make sure the correct voltage fuser lamp is lower than 1k ohm or shorted. Replace if necessary. If these voltages are correct, check the main motor cable for... is installed. If continuity does not exist on each wire, replace the main motor. 4044-XXX Hot Fuser Service Check FRU Model E310 Fuser Thermistor Model E312 Fuser Thermistor Models E310 & E312 Fuser Lamp Action Disconnect the thermistor cable from the engine board. Measure the resistance across CN1-1 and CN1-2 ...
...Disconnect the thermistor cable from the LVPS. If continuity exists on one or more of the thermistor cable. Make sure the correct voltage fuser lamp is lower than 1k ohm or shorted. Replace if necessary. If these voltages are correct, check the main motor cable for... is installed. If continuity does not exist on each wire, replace the main motor. 4044-XXX Hot Fuser Service Check FRU Model E310 Fuser Thermistor Model E312 Fuser Thermistor Models E310 & E312 Fuser Lamp Action Disconnect the thermistor cable from the engine board. Measure the resistance across CN1-1 and CN1-2 ...
Service Manual
Page 53
4044-XXX Partial blank image/white spots (no periodic pattern) FRU Toner Cartridge Fuser Backup Roller Springs Paper Action Remove the toner cartridge and gently shake the assembly to the PC drum. Variation in image density horizontally across page ... Roller Action The charge roll in the left and right backup roller springs and backup roller to ensure adequate even pressure is applied to the fuser hotroll. If toner cartridge is being used. Inspect the transfer roller for signs of damage or fatigue. Check left and right transfer roller bearings. Make...
4044-XXX Partial blank image/white spots (no periodic pattern) FRU Toner Cartridge Fuser Backup Roller Springs Paper Action Remove the toner cartridge and gently shake the assembly to the PC drum. Variation in image density horizontally across page ... Roller Action The charge roll in the left and right backup roller springs and backup roller to ensure adequate even pressure is applied to the fuser hotroll. If toner cartridge is being used. Inspect the transfer roller for signs of damage or fatigue. Check left and right transfer roller bearings. Make...
Service Manual
Page 54
...may be contaminated or damaged. Inform the customer to replace the toner cartridge. Inspect the roller and gear. The backup roller of the fuser or gear driving the hot roll may be contaminated or damaged. The transfer roller or gear driving the transfer roller may be contaminated or...or gear driving the PC drum may be contaminated or damaged. Inform the customer to replace the toner cartridge. The hot roll of the fuser may be contaminated or damaged. Inspect and replace as necessary. Inform the customer to replace the toner cartridge. Replace as necessary. The ...
...may be contaminated or damaged. Inform the customer to replace the toner cartridge. Inspect the roller and gear. The backup roller of the fuser or gear driving the hot roll may be contaminated or damaged. The transfer roller or gear driving the transfer roller may be contaminated or...or gear driving the PC drum may be contaminated or damaged. Inform the customer to replace the toner cartridge. The hot roll of the fuser may be contaminated or damaged. Inspect and replace as necessary. Inform the customer to replace the toner cartridge. Replace as necessary. The ...
Service Manual
Page 55
.... If all components appear free of contamination, replace the following FRUs one at the proper temperature to fuse the toner to the "Cold Fuser Service Check" on toner. Inspect the HVPS board for contamination where it meets the HVPS contacts. Action Make sure the toner cartridge is ...installed correctly and is being used. 4044-XXX Poor fusing of image FRU Fuser Lamp Paper Light print FRU Toner Cartridge Transfer Roller HVPS Contact (Transfer Roller) HVPS Board Action The fuser may not be operating at a time in the order shown: Transfer Roller HVPS Contact ...
.... If all components appear free of contamination, replace the following FRUs one at the proper temperature to fuse the toner to the "Cold Fuser Service Check" on toner. Inspect the HVPS board for contamination where it meets the HVPS contacts. Action Make sure the toner cartridge is ...installed correctly and is being used. 4044-XXX Poor fusing of image FRU Fuser Lamp Paper Light print FRU Toner Cartridge Transfer Roller HVPS Contact (Transfer Roller) HVPS Board Action The fuser may not be operating at a time in the order shown: Transfer Roller HVPS Contact ...
Service Manual
Page 56
... the overall paper path for signs of wear, debris, binds or damage. The fuser hot roll can cause incorrect characters to backside of the paper. Incorrect characters print Make sure the correct printer driver software is primarily due to the backside of printed pages. Incorrect software can... as light or dark horizontal lines on a uniformly gray page or on the back of contamination and replace as it feeds through the printer especially in the speed of graphics. A transfer roller contaminated with a soft cloth or compressed air. Gently clean the contaminated areas with ...
... the overall paper path for signs of wear, debris, binds or damage. The fuser hot roll can cause incorrect characters to backside of the paper. Incorrect characters print Make sure the correct printer driver software is primarily due to the backside of printed pages. Incorrect software can... as light or dark horizontal lines on a uniformly gray page or on the back of contamination and replace as it feeds through the printer especially in the speed of graphics. A transfer roller contaminated with a soft cloth or compressed air. Gently clean the contaminated areas with ...
Service Manual
Page 72
.... 3. Turn the printer power on solid. Perform a long button press until all LEDs come on solid, double-click the operator panel button. 5. To return the printer to enter Toggle Demo/Normal Mode: 1. When the printer is in Demo mode. 9. The printer is picked by the fuser, the paper exits ...either the top or front of the printer. 3-14 Service Manual Once the Error and Press Button LEDs...
.... 3. Turn the printer power on solid. Perform a long button press until all LEDs come on solid, double-click the operator panel button. 5. To return the printer to enter Toggle Demo/Normal Mode: 1. When the printer is in Demo mode. 9. The printer is picked by the fuser, the paper exits ...either the top or front of the printer. 3-14 Service Manual Once the Error and Press Button LEDs...
Service Manual
Page 82
Remove the two fuser mounting screws (C). 6. Remove the wire cover mounting screw (A). 3. Release the two snaps holding the fuser down. 4-8 Service Manual Remove the two fuser lamp wire mounting screws (B). 4. Unplug the connector from the engine/LVPS board. 5. Remove all covers. 2. 4044-XXX Fuser Assembly 1.
Remove the two fuser mounting screws (C). 6. Remove the wire cover mounting screw (A). 3. Release the two snaps holding the fuser down. 4-8 Service Manual Remove the two fuser lamp wire mounting screws (B). 4. Unplug the connector from the engine/LVPS board. 5. Remove all covers. 2. 4044-XXX Fuser Assembly 1.
Service Manual
Page 83
Repair Information 4-9 4044-XXX 7. Slide the fuser in the direction of the arrows and remove the fuser. Note: The backup roller can fall from the printer if the printer is turned on its side with the fuser removed.
Repair Information 4-9 4044-XXX 7. Slide the fuser in the direction of the arrows and remove the fuser. Note: The backup roller can fall from the printer if the printer is turned on its side with the fuser removed.