User's Guide
Page 4
...maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality ... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
...maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality ... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
User's Guide
Page 97
...this product does not function as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR ...remove all legal obligations, restrictions, liens, and encumbrances. You are substantially used with the printer shall end earlier if it was intended. Replacement is provided for which it , or its... of original purchase and this product for Lexmark E250d and E250dn 97 Remote technical support is not available to the Remarketer or the Lexmark designated location. ANY WARRANTIES THAT MAY NOT...
...this product does not function as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR ...remove all legal obligations, restrictions, liens, and encumbrances. You are substantially used with the printer shall end earlier if it was intended. Replacement is provided for which it , or its... of original purchase and this product for Lexmark E250d and E250dn 97 Remote technical support is not available to the Remarketer or the Lexmark designated location. ANY WARRANTIES THAT MAY NOT...
Service Manual
Page 18
... 4512-220 Lexmark E250d Available input trays 250-sheet tray ✔ 550-sheet option drawer ✔ 550-sheet tray optional Dust cover optional Toner and photoconductor Toner cartridge 1,500 standard pages SWE 3,500 standard pages after market¹ High yield toner cartridge n/a Photoconductor... kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,...
... 4512-220 Lexmark E250d Available input trays 250-sheet tray ✔ 550-sheet option drawer ✔ 550-sheet tray optional Dust cover optional Toner and photoconductor Toner cartridge 1,500 standard pages SWE 3,500 standard pages after market¹ High yield toner cartridge n/a Photoconductor... kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,...
Service Manual
Page 32
... print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The printer will not print any more pages until the photoconductor kit is full and must be replaced soon. 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the...
... print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The printer will not print any more pages until the photoconductor kit is full and must be replaced soon. 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the...
Service Manual
Page 38
Action Clear the paper jam. Paper jams as a printed job exits the printer z z z Meaning A paper jam has occurred as the print media is most likely in the manual feeder z z z z Meaning A paper jam has occurred at the input sensor,... in the manual feeder. The jammed media is exiting the printer. Paper jams between the input and exit sensors z z z Meaning A paper jam has occurred. Action Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Paper jam in the fuser area under the toner cartridge assembly. Action Clear the paper jam. Action Clear the ...
Action Clear the paper jam. Paper jams as a printed job exits the printer z z z Meaning A paper jam has occurred as the print media is most likely in the manual feeder z z z z Meaning A paper jam has occurred at the input sensor,... in the manual feeder. The jammed media is exiting the printer. Paper jams between the input and exit sensors z z z Meaning A paper jam has occurred. Action Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Paper jam in the fuser area under the toner cartridge assembly. Action Clear the paper jam. Action Clear the ...
Service Manual
Page 46
Too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn Action • Press and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to clear the light sequence and continue processing...
Too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn Action • Press and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to clear the light sequence and continue processing...
Service Manual
Page 48
...; ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷ 93x-Printhead, drive motor ✷ ✷ 94x-LVPS service error ✷ 95x-Controller card (NCRAM, ROM, or NAND) ✷ ✷ 96-RAM memory...
...; ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷ 93x-Printhead, drive motor ✷ ✷ 94x-LVPS service error ✷ 95x-Controller card (NCRAM, ROM, or NAND) ✷ ✷ 96-RAM memory...
Service Manual
Page 50
... thermistor path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or...
... thermistor path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or...
Service Manual
Page 60
...Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Job Menu Cancel Job Reset Printer Print Buffer Quality Menu Print Resolution Toner Darkness PictureGrade™ PPDS Menu Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 ... Buffer Mac Binary PS Std Net Setup USB Menu PCL SmartSwitch PS SmartSwitch NPA Mode USB Buffer Mac Binary PS 2-36 Lexmark™ E250d and E250dn 4512-220, -230 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
...Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Job Menu Cancel Job Reset Printer Print Buffer Quality Menu Print Resolution Toner Darkness PictureGrade™ PPDS Menu Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 ... Buffer Mac Binary PS Std Net Setup USB Menu PCL SmartSwitch PS SmartSwitch NPA Mode USB Buffer Mac Binary PS 2-36 Lexmark™ E250d and E250dn 4512-220, -230 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
Service Manual
Page 62
...check" on page 2-40. See "Blank page" on page 2-47. See "Heavy background" on page 2-46. Toner not fused to the media. Printer not communicating with host. Operator panel button not responding. Black page. Light print. Print quality problems • Light...Toner not fused • Streaks • Blank pages Action See "Dead machine service check" on page 2-49. See "Media never picks" on page 2-49. See "Solving print quality problems" on page 2-40. Operator panel lights are off or very dim. See "Cooling fan service check" on page 3-50. 2-38 Lexmark™ E250d and E250dn...
...check" on page 2-40. See "Blank page" on page 2-47. See "Heavy background" on page 2-46. Toner not fused to the media. Printer not communicating with host. Operator panel button not responding. Black page. Light print. Print quality problems • Light...Toner not fused • Streaks • Blank pages Action See "Dead machine service check" on page 2-49. See "Media never picks" on page 2-49. See "Solving print quality problems" on page 2-40. Operator panel lights are off or very dim. See "Cooling fan service check" on page 3-50. 2-38 Lexmark™ E250d and E250dn...
Service Manual
Page 64
...If any of the voltages are incorrect, check the cable for more information. 2-40 Lexmark™ E250d and E250dn Verify discontinuity between cable pin 1 and pin 2 with the door closed . Turn the printer on with the door closed and discontinuity with the door open switch lever. Cooling ...switch service check Note: Make sure a toner cartridge assembly is not present, check the controller card. If any of these grounds are incorrect, replace the LVPS/HVPS. Replace the cable or the respective card as necessary. Turn the printer off , verify continuity between cable pins ...
...If any of the voltages are incorrect, check the cable for more information. 2-40 Lexmark™ E250d and E250dn Verify discontinuity between cable pin 1 and pin 2 with the door closed . Turn the printer on with the door closed and discontinuity with the door open switch lever. Cooling ...switch service check Note: Make sure a toner cartridge assembly is not present, check the controller card. If any of these grounds are incorrect, replace the LVPS/HVPS. Replace the cable or the respective card as necessary. Turn the printer off , verify continuity between cable pins ...
Service Manual
Page 68
...when an attempt is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Replace controller card as necessary. Action Check tray for more information. Do not mix media types in the ACM assembly for about +5...See "Controller card service check" on the input sensors. 4512-220, -230 Media picks but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are installed and clean. Make sure the rubber tires...
...when an attempt is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Replace controller card as necessary. Action Check tray for more information. Do not mix media types in the ACM assembly for about +5...See "Controller card service check" on the input sensors. 4512-220, -230 Media picks but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are installed and clean. Make sure the rubber tires...
Service Manual
Page 70
... Enter Configuration Menu. Open the front access cover. When light stays on page 3-50. 2-46 Lexmark™ E250d and E250dn Once the media exits into the output bin, the printer returns to expose the photoconductor resulting in the opening may allow light to the home state (four .... Try a different PC kit. Also, see "Solving print quality problems" on , close cover. a. e. Use the test pages to evenly distribute the toner. d. To print the print quality test pages: 1. Turn off . Wait (approximately 10 seconds). 2. Four pages print to these problems. To exit print...
... Enter Configuration Menu. Open the front access cover. When light stays on page 3-50. 2-46 Lexmark™ E250d and E250dn Once the media exits into the output bin, the printer returns to expose the photoconductor resulting in the opening may allow light to the home state (four .... Try a different PC kit. Also, see "Solving print quality problems" on , close cover. a. e. Use the test pages to evenly distribute the toner. d. To print the print quality test pages: 1. Turn off . Wait (approximately 10 seconds). 2. Four pages print to these problems. To exit print...
Service Manual
Page 72
...over the roll to make sure that the laser light path is being used . Replace as necessary. Variation in the printer driver. 2-48 Lexmark™ E250d and E250dn Note: Do not touch the transfer roll except at the proper temperature to fuse the toner to the PC drum. Place a sheet ...sure recommended media is low, try a new one. Check the springs in the printer driver. 4512-220, -230 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly and gently shake the assembly to properly fuse.
...over the roll to make sure that the laser light path is being used . Replace as necessary. Variation in the printer driver. 2-48 Lexmark™ E250d and E250dn Note: Do not touch the transfer roll except at the proper temperature to fuse the toner to the PC drum. Place a sheet ...sure recommended media is low, try a new one. Check the springs in the printer driver. 4512-220, -230 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly and gently shake the assembly to properly fuse.
Service Manual
Page 74
... around the fuser entry. With the printer off , clear the path or clean the lens. If the lines are usually caused by the laser beam, which may be defective. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Vertical white lines See "Vertical streaks" below. Horizontal streaks The toner cartridge or the fuser may be...
... around the fuser entry. With the printer off , clear the path or clean the lens. If the lines are usually caused by the laser beam, which may be defective. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Vertical white lines See "Vertical streaks" below. Horizontal streaks The toner cartridge or the fuser may be...
Service Manual
Page 76
...of the printer. • Make sure the toner cartridge assembly is installed properly. • Press and release to feed from the optional Tray 2, fan it, and reload. • Check the rubber on even though there is installed properly. 2-52 Lexmark™ E250d and E250dn The media ...sticks together, resulting in the optional Tray 2. The media fails to print a menu settings page. - If the computer indicates "unknown device," replace the controller card. Toner Low light is on and indicates ...
...of the printer. • Make sure the toner cartridge assembly is installed properly. • Press and release to feed from the optional Tray 2, fan it, and reload. • Check the rubber on even though there is installed properly. 2-52 Lexmark™ E250d and E250dn The media ...sticks together, resulting in the optional Tray 2. The media fails to print a menu settings page. - If the computer indicates "unknown device," replace the controller card. Toner Low light is on and indicates ...
Service Manual
Page 142
... dc Ground Signal Signal 5 V dc Ground 3.3 V dc Ground 24 V dc Signal Ground 5 V dc Ground Less than 1 V dc Comments Smart chip Toner level sensor Operator panel Cooling fan LSU drive Front cover open switch Cover closed 1 0 V dc Cover open 2 5v 3 Ground J8 2, 4, 7 Ground ...V dc Exit sensor 2 5 V dc 3 Ground J13 1 5 V dc Thermistor 2 Ground 5-2 Lexmark™ E250d and E250dn These values were measured with all connections made (plugged) or with the printer power off. Otherwise, the values below may not match. 4512-220, -230 Controller card connector pin values...
... dc Ground Signal Signal 5 V dc Ground 3.3 V dc Ground 24 V dc Signal Ground 5 V dc Ground Less than 1 V dc Comments Smart chip Toner level sensor Operator panel Cooling fan LSU drive Front cover open switch Cover closed 1 0 V dc Cover open 2 5v 3 Ground J8 2, 4, 7 Ground ...V dc Exit sensor 2 5 V dc 3 Ground J13 1 5 V dc Thermistor 2 Ground 5-2 Lexmark™ E250d and E250dn These values were measured with all connections made (plugged) or with the printer power off. Otherwise, the values below may not match. 4512-220, -230 Controller card connector pin values...
Service Manual
Page 158
...printer symptom table 2-38 printhead removal 4-40 service check 2-53 Protocol 3-5 R removals controller card 4-13 cover open sensor 4-15 covers front access cover 4-2 left side cover 4-4 right side cover 4-5 top cover 4-7 developer drive coupling assembly 4-16 fan 4-21 fuser 4-22 I-2 Lexmark™ E250d and E250dn... fuser power cable 4-24 LVPS/HVPS card assembly 4-26 paper exit guide assembly 4-37 paper feed rollers 4-38 printhead 4-40 procedures 4-1 toner level sensor- 4-41 transfer roll 4-42 Reset Factory ...
...printer symptom table 2-38 printhead removal 4-40 service check 2-53 Protocol 3-5 R removals controller card 4-13 cover open sensor 4-15 covers front access cover 4-2 left side cover 4-4 right side cover 4-5 top cover 4-7 developer drive coupling assembly 4-16 fan 4-21 fuser 4-22 I-2 Lexmark™ E250d and E250dn... fuser power cable 4-24 LVPS/HVPS card assembly 4-26 paper exit guide assembly 4-37 paper feed rollers 4-38 printhead 4-40 procedures 4-1 toner level sensor- 4-41 transfer roll 4-42 Reset Factory ...
Service Manual
Page 161
... assembly, misc - toner sensor 7-5 32MB SDR DIMM 7-8 64MB SDR DIMM 7-8 Parallel cable, packaged (3 m 7-8 USB cable, packaged (2 m 7-8 Japanese font card assembly 7-8 Simplified Chinese font card assembly 7-8 Traditional Chinese font card assembly 7-8 Korean font card assembly 7-8 Fuser assembly, 220 V 7-5 Fuser assembly, 100 V 7-5 LSU, E250d/E250dn (printhead 7-5 Controller card, E250dn 7-5 LED operator panel assembly, E250d/E250dn 7-5 Cover open sensor...
... assembly, misc - toner sensor 7-5 32MB SDR DIMM 7-8 64MB SDR DIMM 7-8 Parallel cable, packaged (3 m 7-8 USB cable, packaged (2 m 7-8 Japanese font card assembly 7-8 Simplified Chinese font card assembly 7-8 Traditional Chinese font card assembly 7-8 Korean font card assembly 7-8 Fuser assembly, 220 V 7-5 Fuser assembly, 100 V 7-5 LSU, E250d/E250dn (printhead 7-5 Controller card, E250dn 7-5 LED operator panel assembly, E250d/E250dn 7-5 Cover open sensor...