Troubleshooting Guide
Page 2
... menu settings page and check to print. The printer has received invalid data Delete the job. You are using . The job is set to On Set Page Protect to On in the job. The mailbox is not set for the correct size media. • Make sure the menu values for the standard parallel port. If you are using an incompatible parallel cable. Job takes longer than expected to see the Menus and Messages Guide. Job prints from the Setup Menu. Service messages A service message...
... menu settings page and check to print. The printer has received invalid data Delete the job. You are using . The job is set to On Set Page Protect to On in the job. The mailbox is not set for the correct size media. • Make sure the menu values for the standard parallel port. If you are using an incompatible parallel cable. Job takes longer than expected to see the Menus and Messages Guide. Job prints from the Setup Menu. Service messages A service message...
Troubleshooting Guide
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... jams from the Settings Quality menu. Call 1-800LEXMARK for your print job, or change the Paper Type to the appropriate position for detailed specifications. See the Card Stock & Label Guide available on every third or sixth page in any color: Replace the image transfer unit. The Paper Jam message remains after you remove the jammed paper. Open the printer door, and make sure all colors: • Replace the transfer roll if the defects occur every 60 mm (2.4 in.) • Check the first transfer...
... jams from the Settings Quality menu. Call 1-800LEXMARK for your print job, or change the Paper Type to the appropriate position for detailed specifications. See the Card Stock & Label Guide available on every third or sixth page in any color: Replace the image transfer unit. The Paper Jam message remains after you remove the jammed paper. Open the printer door, and make sure all colors: • Replace the transfer roll if the defects occur every 60 mm (2.4 in.) • Check the first transfer...
User Reference
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... the operating system you are using. Note: USB support is not available for the Windows 95 operating system. 3 When prompted, select Local printer. 4 Select the manufacturer and model of Windows. Installing a custom driver will be created and appear in later versions of your computer. 2 Click Start Settings Printers, and then double-click Add Printer. 2 More about installing drivers Installing drivers for local printing The printer driver is software that lets your computer communicate...
... the operating system you are using. Note: USB support is not available for the Windows 95 operating system. 3 When prompted, select Local printer. 4 Select the manufacturer and model of Windows. Installing a custom driver will be created and appear in later versions of your computer. 2 Click Start Settings Printers, and then double-click Add Printer. 2 More about installing drivers Installing drivers for local printing The printer driver is software that lets your computer communicate...
User Reference
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... windows. 7 Print a test page to complete the printer software installation. c Click File Properties. c Look under the Serial Standard (or Serial Option X) heading on the computer that is connected to the printer. 1 Insert the drivers CD into your CD-ROM drive. a Click Start Settings Printers. It should launch automatically. If the CD does not launch automatically, click Start Run, and then type the following in the printer. Installing a printer driver You must install a printer driver on the Menu Settings page...
... windows. 7 Print a test page to complete the printer software installation. c Click File Properties. c Look under the Serial Standard (or Serial Option X) heading on the computer that is connected to the printer. 1 Insert the drivers CD into your CD-ROM drive. a Click Start Settings Printers. It should launch automatically. If the CD does not launch automatically, click Start Run, and then type the following in the printer. Installing a printer driver You must install a printer driver on the Menu Settings page...
User Reference
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... Color Samples Color Saver Manual Color Print Mode Print Resolution Toner Darkness Paper Menu Paper Source Paper Size Paper Type Custom Types Output Bin Configure Bins Overflow Bin Assign Type/Bin Substitute Size Configure MP Paper Texture Paper Weight Paper Loading Universal Setup Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Hole Punch Offset Pages Staple Job Staple Prime Src Multipage Print Multipage Order Multipage View Multipage Border Utilities Menu Print Menus Print Net Setup Print Fonts Print Demo Print Directory Factory Defaults...
... Color Samples Color Saver Manual Color Print Mode Print Resolution Toner Darkness Paper Menu Paper Source Paper Size Paper Type Custom Types Output Bin Configure Bins Overflow Bin Assign Type/Bin Substitute Size Configure MP Paper Texture Paper Weight Paper Loading Universal Setup Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Hole Punch Offset Pages Staple Job Staple Prime Src Multipage Print Multipage Order Multipage View Multipage Border Utilities Menu Print Menus Print Net Setup Print Fonts Print Demo Print Directory Factory Defaults...
User Reference
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... size of linked Bin bins. Note: Refer to the user default value for the Network Buffer size, disable or reduce the size of the network input buffer. Menu Item Job Buffering MAC Binary PS Network Buffer Network Setup Purpose Values To temporarily store jobs on the drivers CD for this menu item automatically resets the printer. Buffers print jobs to fail. Note: This setting often causes Windows print jobs to the hard disk. To configure an internal print server. Auto* Printer processes print jobs from computers using...
... size of linked Bin bins. Note: Refer to the user default value for the Network Buffer size, disable or reduce the size of the network input buffer. Menu Item Job Buffering MAC Binary PS Network Buffer Network Setup Purpose Values To temporarily store jobs on the drivers CD for this menu item automatically resets the printer. Buffers print jobs to fail. Note: This setting often causes Windows print jobs to the hard disk. To configure an internal print server. Auto* Printer processes print jobs from computers using...
User Reference
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... paper guides are set to Auto, and exit the menus to open the Job Menu and cancel the current job. If MP Feeder Size is correct for a diagnosis. Make sure the link buffers are not in the Setup Guide. Remove the specified print cartridge and install a new one . Remove the specified print cartridge and install a new one . Check Supply Levels The printer has determined that prompted the message. • Make sure the Paper Size setting in the multipurpose feeder or tray with the requested media...
... paper guides are set to Auto, and exit the menus to open the Job Menu and cancel the current job. If MP Feeder Size is correct for a diagnosis. Make sure the link buffers are not in the Setup Guide. Remove the specified print cartridge and install a new one . Remove the specified print cartridge and install a new one . Check Supply Levels The printer has determined that prompted the message. • Make sure the Paper Size setting in the multipurpose feeder or tray with the requested media...
User Reference
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... hard disk. 62 Disk Full There is installed. 64 Unsupported Disk The printer detects an unsupported Format disk format. 80 Fuser Maintenance The counter that require one hard disk at a time. 58 Too Many Flash Options Too many hard disks are not allowed until the disk is formatted. • Press Go to continue printing. • If print quality is deleted. • Delete fonts, macros, and other data stored on the printer. See also: Removing memory and option cards Turn...
... hard disk. 62 Disk Full There is installed. 64 Unsupported Disk The printer detects an unsupported Format disk format. 80 Fuser Maintenance The counter that require one hard disk at a time. 58 Too Many Flash Options Too many hard disks are not allowed until the disk is formatted. • Press Go to continue printing. • If print quality is deleted. • Delete fonts, macros, and other data stored on the printer. See also: Removing memory and option cards Turn...
User Reference
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...installed are correctly listed under "Printer Information." 6 Verify that printer options are configured for more information. 4 Verify that the options you need, and then press Select. Changing menu settings You can use the operator panel to change printer menu settings and customize your specific needs. Printing a menu settings page Print the menu settings page to review the printer settings and to specific print jobs made from a software application override the settings made from the operator panel. The message Printing Menus is not listed, turn the printer off , unplug the power...
...installed are correctly listed under "Printer Information." 6 Verify that printer options are configured for more information. 4 Verify that the options you need, and then press Select. Changing menu settings You can use the operator panel to change printer menu settings and customize your specific needs. Printing a menu settings page Print the menu settings page to review the printer settings and to specific print jobs made from a software application override the settings made from the operator panel. The message Printing Menus is not listed, turn the printer off , unplug the power...
User Reference
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... Toner (Supplies Menu) 72 toner status 72 complex page errors 69 Confidential Job (Job Menu) 50 Configure Bins (Paper Menu) 57 Configure MP (Paper Menu) 58 Copies (Finishing Menu) 46 copies, specifying number 46 current menu settings 117 Custom Types (Paper Menu) 58 D Data Bits (Serial Menu) 65 Defragment Flash (Utilities Menu) 74 disabling auto size sensing 136 operator panel menus 119 Power Saver 118 disk See hard disk Display Language (Setup Menu) 68 Download Target (Setup Menu) 68 downloaded resources printing 75 resource save 70 storing 68 Drivers for network printing Windows 17 duplex...
... Toner (Supplies Menu) 72 toner status 72 complex page errors 69 Confidential Job (Job Menu) 50 Configure Bins (Paper Menu) 57 Configure MP (Paper Menu) 58 Copies (Finishing Menu) 46 copies, specifying number 46 current menu settings 117 Custom Types (Paper Menu) 58 D Data Bits (Serial Menu) 65 Defragment Flash (Utilities Menu) 74 disabling auto size sensing 136 operator panel menus 119 Power Saver 118 disk See hard disk Display Language (Setup Menu) 68 Download Target (Setup Menu) 68 downloaded resources printing 75 resource save 70 storing 68 Drivers for network printing Windows 17 duplex...
User Reference
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... (Parallel Menu) 53 MAC Binary PS (USB Menu) 72 Macintosh 19 Manual Color (Color Menu) 45 maximum stack height multipurpose feeder 29 trays 1, 2, 3 25, 27 memory Print and Hold function 32 memory option, removing 111 Menu buttons 21 menu map 42 menu settings page, printing 117 menus disabling 119 enabling 119 entering 21 language 68 printing menu settings page 117 selecting 22 menu items 22 numerical values 21 messages 138 100-199 Service 84 1565 Emul Error Load Emul Option 84 2 Paper Jam 84 30 Toner Cart Missing 85...
... (Parallel Menu) 53 MAC Binary PS (USB Menu) 72 Macintosh 19 Manual Color (Color Menu) 45 maximum stack height multipurpose feeder 29 trays 1, 2, 3 25, 27 memory Print and Hold function 32 memory option, removing 111 Menu buttons 21 menu map 42 menu settings page, printing 117 menus disabling 119 enabling 119 entering 21 language 68 printing menu settings page 117 selecting 22 menu items 22 numerical values 21 messages 138 100-199 Service 84 1565 Emul Error Load Emul Option 84 2 Paper Jam 84 30 Toner Cart Missing 85...
User Reference
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... 82 Remove Paper 83 Resetting Active Bin 83 Resetting Fuser Cnt Value 83 Resetting the Printer 83 Restore Held Jobs. Go/Stop? 83 Restoring Factory Defaults 83 Restoring Held Job xxx/yyy 83 Restoring Held Jobs 83 Serial 83 Setup Required 83 Staples Low 84 Std Bin Full 84 Supplies 84 Tray Empty 84 Tray Low 84 Tray Missing 84 USB 84 Waiting 84 Multipage Border (Finishing Menu) 47 Multipage Order (Finishing Menu) 47 multipage print border settings 47 configuring...
... 82 Remove Paper 83 Resetting Active Bin 83 Resetting Fuser Cnt Value 83 Resetting the Printer 83 Restore Held Jobs. Go/Stop? 83 Restoring Factory Defaults 83 Restoring Held Job xxx/yyy 83 Restoring Held Jobs 83 Serial 83 Setup Required 83 Staples Low 84 Std Bin Full 84 Supplies 84 Tray Empty 84 Tray Low 84 Tray Missing 84 USB 84 Waiting 84 Multipage Border (Finishing Menu) 47 Multipage Order (Finishing Menu) 47 multipage print border settings 47 configuring...
User Reference
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... 108 image transfer unit 108 print cartridge 108 transfer roller 108 web oiler 108 ordering supplies 108 Orientation (PCL Emul Menu) 56 Output Bin (Paper Menu) 58 output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types 58 Output Bin 58 Overflow Bin 58 Paper Loading 59 Paper Size 60 Paper Source 60 Paper Texture 61 Paper Type 62 Paper Weight 63 Substitute Size 63...
... 108 image transfer unit 108 print cartridge 108 transfer roller 108 web oiler 108 ordering supplies 108 Orientation (PCL Emul Menu) 56 Output Bin (Paper Menu) 58 output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types 58 Output Bin 58 Overflow Bin 58 Paper Loading 59 Paper Size 60 Paper Source 60 Paper Texture 61 Paper Type 62 Paper Weight 63 Substitute Size 63...
User Reference
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... Paper Jam message remains after clearing jam 123 print quality 124 print time seems long 121 tray linking does not work 122 unexpected page breaks 122 Protocol (Parallel Menu) 54 PS emulation See PostScript emulation PS SmartSwitch (Network Menu) 52 PS SmartSwitch (Parallel Menu) 54 PS SmartSwitch (Serial Menu) 66 PS SmartSwitch (USB Menu) 73 PS SmartSwitch, setting See also printer language 70 network port 52 parallel port 54 serial port 66 USB port 73 publications Card Stock & Label Guide 38 R removing firmware card 114 flash memory option 111 option cards...
... Paper Jam message remains after clearing jam 123 print quality 124 print time seems long 121 tray linking does not work 122 unexpected page breaks 122 Protocol (Parallel Menu) 54 PS emulation See PostScript emulation PS SmartSwitch (Network Menu) 52 PS SmartSwitch (Parallel Menu) 54 PS SmartSwitch (Serial Menu) 66 PS SmartSwitch (USB Menu) 73 PS SmartSwitch, setting See also printer language 70 network port 52 parallel port 54 serial port 66 USB port 73 publications Card Stock & Label Guide 38 R removing firmware card 114 flash memory option 111 option cards...
Setup Guide
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... printer. Operating system Windows Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, Windows NT 4.x Windows 95 and Windows 98 (first edition) Serial printing Macintosh UNIX/Linux Go to page... 7 8 8 8 9 Windows Note: Installing a custom driver will be used by a network cable (such as Ethernet) or through the use of Windows. Drivers are also available in the Run dialog box. 2 Click Install Software. The procedure to install drivers depends on your computer before setting up your software. Step 2: Install drivers for Windows...
... printer. Operating system Windows Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, Windows NT 4.x Windows 95 and Windows 98 (first edition) Serial printing Macintosh UNIX/Linux Go to page... 7 8 8 8 9 Windows Note: Installing a custom driver will be used by a network cable (such as Ethernet) or through the use of Windows. Drivers are also available in the Run dialog box. 2 Click Install Software. The procedure to install drivers depends on your computer before setting up your software. Step 2: Install drivers for Windows...
Setup Guide
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... for serial printing. 5 Turn on your printer. Press Go to clear the Setup Required message. Step 9: Verify printer setup Note: This is ready to receive jobs. If you see a message other end into a properly grounded outlet. Look for information about using the printer operator panel and changing menu settings, refer to the User's Guide on your computer and any other peripherals. 6 Continue with "Verify printer setup" on page 31. See "Printing Help Menu pages" on page 7. Print a menu settings page...
... for serial printing. 5 Turn on your printer. Press Go to clear the Setup Required message. Step 9: Verify printer setup Note: This is ready to receive jobs. If you see a message other end into a properly grounded outlet. Look for information about using the printer operator panel and changing menu settings, refer to the User's Guide on your computer and any other peripherals. 6 Continue with "Verify printer setup" on page 31. See "Printing Help Menu pages" on page 7. Print a menu settings page...
Quick Reference Pages
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.... 9 Print a test page to install utilities, change settings, or customize device drivers, select Custom, and follow the instructions on the operating system you are using . If the CD does not auto launch, click Start à Run, and then type D:\Setup.exe in later versions of 9 Connection guide Follow these steps to properly connect your printer to your computer or network system: 1 Install drivers for local printing on page 1. 2 Verify printer setup on page 3. 3 Configure for TCP/IP on page 4. 4 Install drivers...
.... 9 Print a test page to install utilities, change settings, or customize device drivers, select Custom, and follow the instructions on the operating system you are using . If the CD does not auto launch, click Start à Run, and then type D:\Setup.exe in later versions of 9 Connection guide Follow these steps to properly connect your printer to your computer or network system: 1 Install drivers for local printing on page 1. 2 Verify printer setup on page 3. 3 Configure for TCP/IP on page 4. 4 Install drivers...
Quick Reference Pages
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... Continue. If your Macintosh computer. All the printer driver packages support local printing using printers in each package gives detailed instructions for Sun Solaris supports USB connections to the publications CD. 1 Make sure the printer is correctly listed under "Printer Information." 6 Verify the paper trays are correctly listed under "Installed Features." Note: A PPD file provides detailed information about using the printer operator panel and changing menu settings, refer to Sun Ray appliances and Sun workstations...
... Continue. If your Macintosh computer. All the printer driver packages support local printing using printers in each package gives detailed instructions for Sun Solaris supports USB connections to the publications CD. 1 Make sure the printer is correctly listed under "Printer Information." 6 Verify the paper trays are correctly listed under "Installed Features." Note: A PPD file provides detailed information about using the printer operator panel and changing menu settings, refer to Sun Ray appliances and Sun workstations...
Quick Reference Pages
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... active on each network computer. Connection guide Page 5 of a printer driver. Look under the "TCP/IP" heading and make sure the IP address, netmask, and gateway are typically installed on the network using a local cable, such as USB. Operating system Windows Macintosh UNIX/Linux NetWare Go to the network using a network cable, such as printer status alerts. Both network printing methods require the installation of 9 Verifying the IP settings 1 Print another network setup page. For basic printer functionality, you expected...
... active on each network computer. Connection guide Page 5 of a printer driver. Look under the "TCP/IP" heading and make sure the IP address, netmask, and gateway are typically installed on the network using a local cable, such as USB. Operating system Windows Macintosh UNIX/Linux NetWare Go to the network using a network cable, such as printer status alerts. Both network printing methods require the installation of 9 Verifying the IP settings 1 Print another network setup page. For basic printer functionality, you expected...
Quick Reference Pages
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... the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • The Type setting is wrong for the type of paper or specialty media you are using. • The Texture setting is wrong for the type of paper or specialty media you are using. • The Weight setting is wrong for the type of the paper.) Guides in the selected tray are set for...
... the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • The Type setting is wrong for the type of paper or specialty media you are using. • The Texture setting is wrong for the type of paper or specialty media you are using. • The Weight setting is wrong for the type of the paper.) Guides in the selected tray are set for...