Troubleshooting Guide
Page 4
...printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press ...on. The pages are formatted. The information in the Setup menu Set Jam Recovery to Auto or On: is displayed, and then press . Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects occur ...
...printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press ...on. The pages are formatted. The information in the Setup menu Set Jam Recovery to Auto or On: is displayed, and then press . Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects occur ...
Troubleshooting Guide
Page 5
... sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . Toner cartridge is defective. Replace the color cartridge causing the line. Transfer belt is low. Printhead lenses are Replace the defective. The media being used ... colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is Replace the toner defective, empty, cartridge. Replace the transfer belt. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Fuser is defective. Transfer belt is defective Replace the fuser...
... sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . Toner cartridge is defective. Replace the color cartridge causing the line. Transfer belt is low. Printhead lenses are Replace the defective. The media being used ... colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is Replace the toner defective, empty, cartridge. Replace the transfer belt. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Fuser is defective. Transfer belt is defective Replace the fuser...
Troubleshooting Guide
Page 6
... than Transparency. Photoconductor is worn or defective. Uneven print density Example Cause Solution Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is Replace the toner defective. Solution If you are not functioning properly. • Make sure the ...Paper Type setting is defective. Toner is too high. Replace the toner cartridge. 6 Avoid textured media with rough finishes. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB...
... than Transparency. Photoconductor is worn or defective. Uneven print density Example Cause Solution Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is Replace the toner defective. Solution If you are not functioning properly. • Make sure the ...Paper Type setting is defective. Toner is too high. Replace the toner cartridge. 6 Avoid textured media with rough finishes. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB...
Troubleshooting Guide
Page 7
...A4. • Set the Paper Size to match the media in the media path. Solution Replace the defective or worn toner cartridges. Call for customer service. Toner rubs off Cause Solution Specialty media is a method of describing colors by indicating the amount of paper or specialty media ...you are worn or defective. Make sure the correct Media Type is defective Replace the toner cartridge. Change the Paper Weight from Normal to Heavy. If necessary, change Paper Texture from Normal to Rough. Frequently Asked Questions (FAQ)...
...A4. • Set the Paper Size to match the media in the media path. Solution Replace the defective or worn toner cartridges. Call for customer service. Toner rubs off Cause Solution Specialty media is a method of describing colors by indicating the amount of paper or specialty media ...you are worn or defective. Make sure the correct Media Type is defective Replace the toner cartridge. Change the Paper Weight from Normal to Heavy. If necessary, change Paper Texture from Normal to Rough. Frequently Asked Questions (FAQ)...
User's Guide
Page 5
... the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer...
... the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
... using: • The control panel menus-See the Menus and Messages Guide for the printer supplies. Maintaining the printer 69 Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Store supplies right side up in their original... when maintenance is required. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. You can change from the control panel that will help you need to use them. For the best print quality, complete the following...
... using: • The control panel menus-See the Menus and Messages Guide for the printer supplies. Maintaining the printer 69 Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Store supplies right side up in their original... when maintenance is required. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. You can change from the control panel that will help you need to use them. For the best print quality, complete the following...
User's Guide
Page 70
...until Exit Config Menu appears, and then press . Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Maintaining the printer 70 Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more ...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges...
...until Exit Config Menu appears, and then press . Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Maintaining the printer 70 Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more ...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges...
User's Guide
Page 71
... Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534...
... Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534...
User's Guide
Page 72
... Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530...
... Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530...
User's Guide
Page 88
... when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the...
... when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the...
User's Guide
Page 89
...by a clock, and then Ready appears. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the transfer belt. Solution Replace the toner cartridge. Troubleshooting 89 Photoconductors may be defective. Replace the photoconductor units. Clean the printhead lenses. ...the fuser. Replace the photoconductor units. Solution • If the problem is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective or ...
...by a clock, and then Ready appears. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the transfer belt. Solution Replace the toner cartridge. Troubleshooting 89 Photoconductors may be defective. Replace the photoconductor units. Clean the printhead lenses. ...the fuser. Replace the photoconductor units. Solution • If the problem is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective or ...
User's Guide
Page 90
... or worn. Replace the transfer belt. Toner cartridge is defective. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or ...RGB Contrast setting from media. Note: This solution applies to print. Color Saver is low. Troubleshooting 90 Toner is On. another tray. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you ...
... or worn. Replace the transfer belt. Toner cartridge is defective. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or ...RGB Contrast setting from media. Note: This solution applies to print. Color Saver is low. Troubleshooting 90 Toner is On. another tray. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you ...
User's Guide
Page 91
...is set to Make sure the Paper Type setting is in the paper path. Transparency. Avoid textured media with rough finishes. Toner cartridge is worn or defective. Call for the tray you are using transparencies that do not meet Make sure the Paper Type ...and the printer specifications. Solution Reinstall or replace the cartridge. Replace the fuser. Replace the toner cartridge. Note: This solution applies to something other than Transparency. Paper Weight settings match the type of media you are...
...is set to Make sure the Paper Type setting is in the paper path. Transparency. Avoid textured media with rough finishes. Toner cartridge is worn or defective. Call for the tray you are using transparencies that do not meet Make sure the Paper Type ...and the printer specifications. Solution Reinstall or replace the cartridge. Replace the fuser. Replace the toner cartridge. Note: This solution applies to something other than Transparency. Paper Weight settings match the type of media you are...
User's Guide
Page 92
... fonts, verify the fonts are not functioning properly. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is defective. Solution • Make sure ..., the host computer, and the software application. Toner is correct for the media you are using . • Replace the photoconductors. Solution Replace the toner cartridge. Troubleshooting 92 Gray background Example Cause Solution Toner darkness setting is worn or defective. Replace the photoconductor...
... fonts, verify the fonts are not functioning properly. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is defective. Solution • Make sure ..., the host computer, and the software application. Toner is correct for the media you are using . • Replace the photoconductors. Solution Replace the toner cartridge. Troubleshooting 92 Gray background Example Cause Solution Toner darkness setting is worn or defective. Replace the photoconductor...
User's Guide
Page 93
...the photoconductor. Troubleshooting 93 Skewed print Cause Solution Guides in the selected tray are using media that meets the printer specifications. Toner cartridge is low. Printer requires servicing. The media being used does not meet the printer specifications. Cause Photoconductor is defective. ...in the tray to match the media in the tray. • Specify the correct page size in the tray. Replace the toner cartridge. size loaded. Photoconductor is installed incorrectly. Auto size sensing is loaded in the tray. Make sure you loaded a different size...
...the photoconductor. Troubleshooting 93 Skewed print Cause Solution Guides in the selected tray are using media that meets the printer specifications. Toner cartridge is low. Printer requires servicing. The media being used does not meet the printer specifications. Cause Photoconductor is defective. ...in the tray to match the media in the tray. • Specify the correct page size in the tray. Replace the toner cartridge. size loaded. Photoconductor is installed incorrectly. Auto size sensing is loaded in the tray. Make sure you loaded a different size...
User's Guide
Page 94
... not Change the Paper Type and Paper Weight settings to appropriate for the type of media being used . Toner rubs off Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the Paper Menu is being used . are worn or defective. Cause Solution...fresh package. • Store paper in its original wrapper until you match the paper or specialty media loaded in the media path. Toner specks Cause Toner cartridges are using. Make sure the correct Media Type is in the printer. Replace the fuser. Paper has been stored in a high ...
... not Change the Paper Type and Paper Weight settings to appropriate for the type of media being used . Toner rubs off Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the Paper Menu is being used . are worn or defective. Cause Solution...fresh package. • Store paper in its original wrapper until you match the paper or specialty media loaded in the media path. Toner specks Cause Toner cartridges are using. Make sure the correct Media Type is in the printer. Replace the fuser. Paper has been stored in a high ...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 print troubleshooting held jobs do not print 83 incorrect characters print 84 incorrect ...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 print troubleshooting held jobs do not print 83 incorrect characters print 84 incorrect ...
User's Guide
Page 110
... supplies conserving 69 removing photoconductor 51 removing toner cartridges 51 status of 69 storing 69 supplies, ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 system board accessing 15 reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer ...defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
... supplies conserving 69 removing photoconductor 51 removing toner cartridges 51 status of 69 storing 69 supplies, ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 system board accessing 15 reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer ...defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...