Troubleshooting Guide
Page 4
... the print quality test pages print, press until that number is turned off . 2 From the control panel, press and hold turning the printer on page 4. • Remove and reinstall the photoconductors. For more information about installing supplies, see "Adjusting the color alignment" on . ...and while 3 Release both buttons when Performing Self Test appears. and while 3 Release both buttons when Performing Self Test appears. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the ...
... the print quality test pages print, press until that number is turned off . 2 From the control panel, press and hold turning the printer on page 4. • Remove and reinstall the photoconductors. For more information about installing supplies, see "Adjusting the color alignment" on . ...and while 3 Release both buttons when Performing Self Test appears. and while 3 Release both buttons when Performing Self Test appears. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the ...
Troubleshooting Guide
Page 5
...worn. Replace the photoconductor units. another tray. Replace the toner cartridge causing the streaks. Note: This solution applies to align sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears.... Solution • If the problem is on the front (print side) of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs,...
...worn. Replace the photoconductor units. another tray. Replace the toner cartridge causing the streaks. Note: This solution applies to align sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears.... Solution • If the problem is on the front (print side) of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs,...
Troubleshooting Guide
Page 6
... have jagged or uneven edges Cause Downloaded font is in the Print Properties before sending the job to print. the paper tray. A toner cartridge is worn or defective. Note: This solution applies to high fresh package into humidity. Toner fog or background shading appears on the page Cause... too dark, or RGB Contrast setting is Replace the toner defective. other than Transparency. photoconductor. Uneven print density Example Cause Solution Toner cartridge is too high. The media being used does not meet the printer specifications. Solution Reinstall or replace the...
... have jagged or uneven edges Cause Downloaded font is in the Print Properties before sending the job to print. the paper tray. A toner cartridge is worn or defective. Note: This solution applies to high fresh package into humidity. Toner fog or background shading appears on the page Cause... too dark, or RGB Contrast setting is Replace the toner defective. other than Transparency. photoconductor. Uneven print density Example Cause Solution Toner cartridge is too high. The media being used does not meet the printer specifications. Solution Reinstall or replace the...
Troubleshooting Guide
Page 7
.... Call for customer service. Paper has been stored in a high humidity environment. • Load paper from the printer. Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the Paper Menu is wrong for the type of media being used . Replace the ... a fresh package. • Store paper in its original wrapper until you are using media meet the printer specifications. Auto size sensing is being used . loaded. Shake the cartridge back and forth several times, and then reinstall it . Toner is selected. For more information, see the software program...
.... Call for customer service. Paper has been stored in a high humidity environment. • Load paper from the printer. Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the Paper Menu is wrong for the type of media being used . Replace the ... a fresh package. • Store paper in its original wrapper until you are using media meet the printer specifications. Auto size sensing is being used . loaded. Shake the cartridge back and forth several times, and then reinstall it . Toner is selected. For more information, see the software program...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute ... panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy for you to the...
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute ... panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy for you to the...
User's Guide
Page 40
...affect the print quality and cause jams or other paper handling problems. Paper and specialty media guide 40 Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in the sealed or closed position - Using card stock Card ...stock is in ) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. -...
...affect the print quality and cause jams or other paper handling problems. Paper and specialty media guide 40 Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in the sealed or closed position - Using card stock Card ...stock is in ) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. -...
User's Guide
Page 55
...job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. 4 Double-click the printer icon. 5 Select the job to cancel. 6 From the keyboard, press Delete. A list of jobs appears. 2 Press until appears next...PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. A list of the taskbar. 1 Double-click the printer icon. If supplies were not installed, ...
...job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. 4 Double-click the printer icon. 5 Select the job to cancel. 6 From the keyboard, press Delete. A list of jobs appears. 2 Press until appears next...PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. A list of the taskbar. 1 Double-click the printer icon. If supplies were not installed, ...
User's Guide
Page 69
... If you need to print several copies, you to use them. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). The printer performs its power-on the display when a replacement supply item is needed or when ...maintenance is required. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on . 3 Release both buttons when Performing Self Test appears. Storing supplies Choose a cool, clean storage area for accuracy ...
... If you need to print several copies, you to use them. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). The printer performs its power-on the display when a replacement supply item is needed or when ...maintenance is required. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on . 3 Release both buttons when Performing Self Test appears. Storing supplies Choose a cool, clean storage area for accuracy ...
User's Guide
Page 70
...Printer appears briefly, followed by a clock, and then Ready appears. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark...than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead ...
...Printer appears briefly, followed by a clock, and then Ready appears. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark...than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead ...
User's Guide
Page 71
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- or A4...
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- or A4...
User's Guide
Page 72
... Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer...
... Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer...
User's Guide
Page 88
... the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on the Software and Documentation CD. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner...
... the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on the Software and Documentation CD. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner...
User's Guide
Page 89
... be defective. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the fuser. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead lenses are defective. Replace the photoconductor units. Troubleshooting 89 Solution...
... be defective. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the fuser. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead lenses are defective. Replace the photoconductor units. Troubleshooting 89 Solution...
User's Guide
Page 90
... is smeared before sending the job to print. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to Windows users only. • Adjust the color quality settings in...Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is low. Replace the toner cartridge. Toner cartridge is On. Toner is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a new...
... is smeared before sending the job to print. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to Windows users only. • Adjust the color quality settings in...Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is low. Replace the toner cartridge. Toner cartridge is On. Toner is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a new...
User's Guide
Page 91
...service. Photoconductor is worn or defective. Solution Reinstall or replace the cartridge. Replace the transfer belt. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the fuser. Transfer belt is worn or defective.... Toner is low or may be almost empty. into the paper tray. A toner cartridge is in the paper path. Print is too dark Cause...
...service. Photoconductor is worn or defective. Solution Reinstall or replace the cartridge. Replace the transfer belt. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the fuser. Transfer belt is worn or defective.... Toner is low or may be almost empty. into the paper tray. A toner cartridge is in the paper path. Print is too dark Cause...
User's Guide
Page 92
...Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting is defective. Replace the toner cartridge. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ...ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Toner is...
...Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting is defective. Replace the toner cartridge. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ...ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Toner is...
User's Guide
Page 93
... not meet the printer specifications. Cause Photoconductor is low. size loaded. Skewed print Cause Solution Guides in the selected tray are not in the correct position Move the guides in the tray to match the media in the tray. Shake the cartridge back and forth several...for the media size loaded in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the photoconductor. Blank pages Cause Toner is installed incorrectly. Toner cartridge is set to the for a different media size than what proper positions for the size loaded...
... not meet the printer specifications. Cause Photoconductor is low. size loaded. Skewed print Cause Solution Guides in the selected tray are not in the correct position Move the guides in the tray to match the media in the tray. Shake the cartridge back and forth several...for the media size loaded in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the photoconductor. Blank pages Cause Toner is installed incorrectly. Toner cartridge is set to the for a different media size than what proper positions for the size loaded...
User's Guide
Page 94
... of media being used . Cause Solution Specialty media is selected. Toner specks Cause Toner cartridges are using. The fuser is in the printer. are worn or defective. Toner rubs off Solution Replace the defective or worn toner cartridges. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are not Change...
... of media being used . Cause Solution Specialty media is selected. Toner specks Cause Toner cartridges are using. The fuser is in the printer. are worn or defective. Toner rubs off Solution Replace the defective or worn toner cartridges. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are not Change...
User's Guide
Page 106
...Total energy usage It is sometimes helpful to the Remarketer or the Lexmark designated location. Since power consumption claims are responsible for repair or replacement (at www.lexmark.com/support. Statement of all print cartridges, programs, data, and removable storage media (unless directed otherwise by ...restrictions, liens, and encumbrances. Remote technical support is not available to that came with the printer shall end earlier if it was originally purchased for your area contact Lexmark on the date of original purchase as warranted during normal use , and not for the ...
...Total energy usage It is sometimes helpful to the Remarketer or the Lexmark designated location. Since power consumption claims are responsible for repair or replacement (at www.lexmark.com/support. Statement of all print cartridges, programs, data, and removable storage media (unless directed otherwise by ...restrictions, liens, and encumbrances. Remote technical support is not available to that came with the printer shall end earlier if it was originally purchased for your area contact Lexmark on the date of original purchase as warranted during normal use , and not for the ...