User's Guide
Page 5
... settings...108 Checking the device status...109 Viewing reports...109 Restricting access to printer menus...110 Setting up e-mail alerts...110 Configuring supply notifications...111 Copying printer settings to other printers...111 Clearing jams 113 Avoiding jams...113 Accessing jam areas...114 Understanding jam ...120 Clearing jams from Tray 2...122 Clearing jams in the manual feeder...123 Clearing jams behind the rear door...124 Troubleshooting 126 Solving basic printer problems...126 Solving printing problems...126 Jobs do not print...126 Multiple-language PDFs do not print...127 Job takes...
... settings...108 Checking the device status...109 Viewing reports...109 Restricting access to printer menus...110 Setting up e-mail alerts...110 Configuring supply notifications...111 Copying printer settings to other printers...111 Clearing jams 113 Avoiding jams...113 Accessing jam areas...114 Understanding jam ...120 Clearing jams from Tray 2...122 Clearing jams in the manual feeder...123 Clearing jams behind the rear door...124 Troubleshooting 126 Solving basic printer problems...126 Solving printing problems...126 Jobs do not print...126 Multiple-language PDFs do not print...127 Job takes...
User's Guide
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Light sequence Hex Trace Ready - Blinking What you can do Use Hex Trace to the Ready state. Blinking - Slowly Blinking Busy - Blinking Flushing Buffer - Wait until the printer returns to troubleshoot printing problems. Wait or press . Interpreting the printer control panel lights 23
Light sequence Hex Trace Ready - Blinking What you can do Use Hex Trace to the Ready state. Blinking - Slowly Blinking Busy - Blinking Flushing Buffer - Wait until the printer returns to troubleshoot printing problems. Wait or press . Interpreting the printer control panel lights 23
User's Guide
Page 126
...current, check the Lexmark Web site at www.lexmark.com. Once you installed the correct printer software for about 10 seconds, and then turn the printer off by any switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged...BIN IS FULL Remove the stack of your printer model. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on the Software and Documentation ...
...current, check the Lexmark Web site at www.lexmark.com. Once you installed the correct printer software for about 10 seconds, and then turn the printer off by any switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged...BIN IS FULL Remove the stack of your printer model. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on the Software and Documentation ...
User's Guide
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... CABLE For more information, visit the Lexmark Web site at www.lexmark.com. For more of a Web browser. Multiple-language PDFs do one or more information, see the setup documentation that the status shows Connected. Try one of the printer software are also available on the wrong... wrong tray or on the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer to make sure the Paper Size and Paper Type settings match the paper loaded in the job. Troubleshooting 127 Copies of the following ...
... CABLE For more information, visit the Lexmark Web site at www.lexmark.com. For more of a Web browser. Multiple-language PDFs do one or more information, see the setup documentation that the status shows Connected. Try one of the printer software are also available on the wrong... wrong tray or on the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer to make sure the Paper Size and Paper Type settings match the paper loaded in the job. Troubleshooting 127 Copies of the following ...
User's Guide
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...Tray linking does not work Make sure to a computer by typing the printer IP address into the address field of these utilities installs with the printer software. Make sure the "Page layout" setting for Macintosh. Troubleshooting 128 To access the Finishing menu, do not collate These are possible... solutions. To exit Hex Trace mode, turn the printer off and back on a network, access ...
...Tray linking does not work Make sure to a computer by typing the printer IP address into the address field of these utilities installs with the printer software. Make sure the "Page layout" setting for Macintosh. Troubleshooting 128 To access the Finishing menu, do not collate These are possible... solutions. To exit Hex Trace mode, turn the printer off and back on a network, access ...
User's Guide
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.... Drawers These are aligned against the edges of the paper. 4 Insert the tray. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for paper jams or misfeeds. 3 Make sure the guides are possible solutions. If the option is set up in the Chooser....Pull the tray completely out. 2 Check for about 10 seconds, and then turn the printer on. Solving option problems Option does not operate correctly or quits after it . Troubleshooting 129 Mac OS 9 users should make sure the printer is not listed, reinstall it is listed in the job. MAKE SURE THE OPTION ...
.... Drawers These are aligned against the edges of the paper. 4 Insert the tray. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for paper jams or misfeeds. 3 Make sure the guides are possible solutions. If the option is set up in the Chooser....Pull the tray completely out. 2 Check for about 10 seconds, and then turn the printer on. Solving option problems Option does not operate correctly or quits after it . Troubleshooting 129 Mac OS 9 users should make sure the printer is not listed, reinstall it is listed in the job. MAKE SURE THE OPTION ...
User's Guide
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...package. • Store paper in its original wrapper until you load does not exceed the maximum stack height indicated in the tray to the printer system board. Try one or more information, see "Paper and specialty media guide" on after jam is cleared The paper path is securely ...sure the stack of the following: CHECK THE PAPER Use recommended paper or specialty media. Paper jam lights remain on page 51. Troubleshooting 130 RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Memory card Make sure the memory card is not clear.
...package. • Store paper in its original wrapper until you load does not exceed the maximum stack height indicated in the tray to the printer system board. Try one or more information, see "Paper and specialty media guide" on after jam is cleared The paper path is securely ...sure the stack of the following: CHECK THE PAPER Use recommended paper or specialty media. Paper jam lights remain on page 51. Troubleshooting 130 RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Memory card Make sure the memory card is not clear.
User's Guide
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...the address field of these suggestions still do not know the IP address of the following topics may have a printer part that represents the Home menu appears. - Troubleshooting 131 On 5 Press and release until all lights cycle. Isolating print quality problems Print the print quality test ...pages to Off. Note: If you do not correct the problem, call Customer Support. Do one of the printer, print a network setup page...
...the address field of these suggestions still do not know the IP address of the following topics may have a printer part that represents the Home menu appears. - Troubleshooting 131 On 5 Press and release until all lights cycle. Isolating print quality problems Print the print quality test ...pages to Off. Note: If you do not correct the problem, call Customer Support. Do one of the printer, print a network setup page...
User's Guide
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... prints blank pages, it may need to the Home menu, press and hold until all the lights cycle. Troubleshooting 132 To exit the menus, turn the printer off. The pages include: • An information page containing information about the device, the cartridge, margin settings, and minimum stroke ...width, and a graphic for evaluating the print quality • Two pages for assessing how well the printer is capable of printing various types of graphics 7 Examine the pages to the correct positions for the paper size loaded. Characters have jagged ...
... prints blank pages, it may need to the Home menu, press and hold until all the lights cycle. Troubleshooting 132 To exit the menus, turn the printer off. The pages include: • An information page containing information about the device, the cartridge, margin settings, and minimum stroke ...width, and a graphic for evaluating the print quality • Two pages for assessing how well the printer is capable of printing various types of graphics 7 Examine the pages to the correct positions for the paper size loaded. Characters have jagged ...
User's Guide
Page 133
...installs with the printer software. Troubleshooting 133 To access the Quality menu, do one or more of the following: THE PHOTOCONDUCTOR KIT MAY BE DEFECTIVE Replace the photoconductor kit. Try one of the following : • If the printer is connected to a computer by typing the printer IP address in... the tray. From the Settings tab, click Paper Menu. • If the printer is on a network, access the Embedded Web Server by a USB or parallel...
...installs with the printer software. Troubleshooting 133 To access the Quality menu, do one or more of the following: THE PHOTOCONDUCTOR KIT MAY BE DEFECTIVE Replace the photoconductor kit. Try one of the following : • If the printer is connected to a computer by typing the printer IP address in... the tray. From the Settings tab, click Paper Menu. • If the printer is on a network, access the Embedded Web Server by a USB or parallel...
User's Guide
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... : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Try one or more of the following: Troubleshooting 134 Try one or more of the following : • Load paper from a fresh package. • Store paper in Print Properties or the software program. Incorrect...
... : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Try one or more of the following: Troubleshooting 134 Try one or more of the following : • Load paper from a fresh package. • Store paper in Print Properties or the software program. Incorrect...
User's Guide
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... MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it . Troubleshooting 135 Print is too low. • From Print Properties, change these settings. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER MAY...
... MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it . Troubleshooting 135 Print is too low. • From Print Properties, change these settings. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER MAY...
User's Guide
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... the tray. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of the following : Troubleshooting 136 Toner rubs off These are using paper that meets the printer specifications. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray to...
... the tray. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of the following : Troubleshooting 136 Toner rubs off These are using paper that meets the printer specifications. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray to...
User's Guide
Page 137
... lines These are possible solutions. Try one or more of the following : Troubleshooting 137 CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Toner specks These are possible solutions. Transparency print quality is set...
... lines These are possible solutions. Try one or more of the following : Troubleshooting 137 CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Toner specks These are possible solutions. Transparency print quality is set...
User's Guide
Page 138
Clear any paper you are possible solutions. Use the cartridge handle whenever you see. Troubleshooting 138 THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor ... one or more of the following: THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to cool before removing paper from this area. Warning-Potential Damage: Do not touch the photoconductor on the...
Clear any paper you are possible solutions. Use the cartridge handle whenever you see. Troubleshooting 138 THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor ... one or more of the following: THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to cool before removing paper from this area. Warning-Potential Damage: Do not touch the photoconductor on the...
User's Guide
Page 139
...following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is also listed on the inside top front cover of the printer. Troubleshooting 139 You need to extend the life of paper or specialty media loaded in the tray or feeder. or Canada, call Customer Support... the problem you are experiencing, the message on transparencies or paper These are possible solutions. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Contacting Customer Support When you call (1-800-539-6275). The serial number is incorrect, choose a different fill pattern from...
...following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is also listed on the inside top front cover of the printer. Troubleshooting 139 You need to extend the life of paper or specialty media loaded in the tray or feeder. or Canada, call Customer Support... the problem you are experiencing, the message on transparencies or paper These are possible solutions. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Contacting Customer Support When you call (1-800-539-6275). The serial number is incorrect, choose a different fill pattern from...
User's Guide
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... 550-sheet tray 45 standard 250-sheet tray 41 Local Printer Settings Utility installing 69 using 69 M manual duplex printing 59 manual feeder loading 46 memory card installing 16 troubleshooting 130 menu settings loading on multiple printers 111 menu settings page printing 63 menus AppleTalk 88 Custom ...Types 76 Default Source 71 diagram of 67 Finishing 80 General settings 77 in Local Printer Settings Utility 69 IPv6 88 Network 85...
... 550-sheet tray 45 standard 250-sheet tray 41 Local Printer Settings Utility installing 69 using 69 M manual duplex printing 59 manual feeder loading 46 memory card installing 16 troubleshooting 130 menu settings loading on multiple printers 111 menu settings page printing 63 menus AppleTalk 88 Custom ...Types 76 Default Source 71 diagram of 67 Finishing 80 General settings 77 in Local Printer Settings Utility 69 IPv6 88 Network 85...
User's Guide
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...Saver 94 adjusting 108 print job canceling from Macintosh 65 canceling from the printer control panel 65 canceling from Windows 65 print quality test pages printing 64, 131 print quality troubleshooting blank pages 132 characters have jagged edges 132 clipped images 132 ghost images... paper from standard output bin 94 Restoring Factory Defaults 94 Waiting 95 printer options troubleshooting drawers 129 memory card 130 option not working 129 printer problems, solving basic 126 printer settings configuration sheet printing 38 printer status not ready 94 printing booklet 63 duplex (2-sided) 58, 59...
...Saver 94 adjusting 108 print job canceling from Macintosh 65 canceling from the printer control panel 65 canceling from Windows 65 print quality test pages printing 64, 131 print quality troubleshooting blank pages 132 characters have jagged edges 132 clipped images 132 ghost images... paper from standard output bin 94 Restoring Factory Defaults 94 Waiting 95 printer options troubleshooting drawers 129 memory card 130 option not working 129 printer problems, solving basic 126 printer settings configuration sheet printing 38 printer status not ready 94 printing booklet 63 duplex (2-sided) 58, 59...
User's Guide
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R Ready 94 recycled paper using 53 recycling Lexmark products 107 WEEE statement 145 Remove paper from standard output bin 94 replacing photoconductor kit 104 toner cartridge 102 reports viewing 109 reprint page after ... solid white streaks 139 streaked horizontal lines 137 streaked vertical lines 138 toner fog or background shading 136 toner rubs off 136 toner specks 137 troubleshooting, printer options drawers 129 memory card 130 option not working 129 U Universal Paper Size 76 setting 40 Universal Setup menu 76 unlinking trays 49 USB menu...
R Ready 94 recycled paper using 53 recycling Lexmark products 107 WEEE statement 145 Remove paper from standard output bin 94 replacing photoconductor kit 104 toner cartridge 102 reports viewing 109 reprint page after ... solid white streaks 139 streaked horizontal lines 137 streaked vertical lines 138 toner fog or background shading 136 toner rubs off 136 toner specks 137 troubleshooting, printer options drawers 129 memory card 130 option not working 129 U Universal Paper Size 76 setting 40 Universal Setup menu 76 unlinking trays 49 USB menu...