Quick Reference
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Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
User's Guide
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... the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating ...mode ...86 Turning on Reduced Curl mode ...86 Print quality problems ...87 Cleaning the printhead lens ...91 Notices ...93 Conventions ...93 Electronic emission notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser...
... the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating ...mode ...86 Turning on Reduced Curl mode ...86 Print quality problems ...87 Cleaning the printhead lens ...91 Notices ...93 Conventions ...93 Electronic emission notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser...
User's Guide
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Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
User's Guide
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...Press Continue to resume printing. • Press and hold Cancel to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) • Turn the printer back on. 16 What you can do : • Press and release Continue to clear the light sequence... and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it to reset the printer. In addition, the toner in the toner cartridge is ready to load a single sheet of print media in the manual feeder. What...
...Press Continue to resume printing. • Press and hold Cancel to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) • Turn the printer back on. 16 What you can do : • Press and release Continue to clear the light sequence... and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it to reset the printer. In addition, the toner in the toner cartridge is ready to load a single sheet of print media in the manual feeder. What...
User's Guide
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... the photoconductor kit on page76). Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see Secondary error codes on page25) must be replaced...
... the photoconductor kit on page76). Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see Secondary error codes on page25) must be replaced...
User's Guide
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Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
User's Guide
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What you can do: Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. What you can do : Download valid network code to the internal print server. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking ...-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see What supplies do I need and how do I order them? on page76). 34 What you can do ...
What you can do: Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. What you can do : Download valid network code to the internal print server. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking ...-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see What supplies do I need and how do I order them? on page76). 34 What you can do ...
User's Guide
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... extend the life, or replace the toner cartridge if it to extend the life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 Understanding the control panel lights Change toner cartridge/invalid refill Light sequence: • Toner Low/Replace PC Kit-On •...
... extend the life, or replace the toner cartridge if it to extend the life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 Understanding the control panel lights Change toner cartridge/invalid refill Light sequence: • Toner Low/Replace PC Kit-On •...
User's Guide
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... PC Kit-On • Load Paper-On • Error-On What this light sequence means: The toner cartridge is not supported by your printer. on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 What you can do: • Press and release Continue to clear the light sequence...
... PC Kit-On • Load Paper-On • Error-On What this light sequence means: The toner cartridge is not supported by your printer. on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 What you can do: • Press and release Continue to clear the light sequence...
User's Guide
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... Toner Cartridge E250A11E Return Program Toner Cartridge For the Asia Pacific Region3 E250A21P Toner Cartridge E250A11P Return Program Toner Cartridge For Latin America4 E250A21L Toner Cartridge E250A11L Return Program Toner Cartridge 1Designed for use only in the USA and Canada. 2Designed for use only in Europe, the Middle East, and Africa. 3Designed for use only in Asia Pacific Region. 4Designed for the printer...
... Toner Cartridge E250A11E Return Program Toner Cartridge For the Asia Pacific Region3 E250A21P Toner Cartridge E250A11P Return Program Toner Cartridge For Latin America4 E250A21L Toner Cartridge E250A11L Return Program Toner Cartridge 1Designed for use only in the USA and Canada. 2Designed for use only in Europe, the Middle East, and Africa. 3Designed for use only in Asia Pacific Region. 4Designed for the printer...
User's Guide
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... when you experience faded print, remove the toner cartridge. You can determine approximately how much toner is required after the photoconductor has reached a maximum of 110% of its life. (See Replace photoconductor (printer hard stop .) The printer automatically notifies you should immediately order a new... before the photoconductor reaches this sequence is time to the printer, the printer stops operating after 120,000 pages have been printed. For more information, see page16) is displayed when the toner cartridge is installed. Firmly shake it side to side and front...
... when you experience faded print, remove the toner cartridge. You can determine approximately how much toner is required after the photoconductor has reached a maximum of 110% of its life. (See Replace photoconductor (printer hard stop .) The printer automatically notifies you should immediately order a new... before the photoconductor reaches this sequence is time to the printer, the printer stops operating after 120,000 pages have been printed. For more information, see page16) is displayed when the toner cartridge is installed. Firmly shake it side to side and front...
User's Guide
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b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80 a Press the release button on the left side of the print cartridge assembly.
b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80 a Press the release button on the left side of the print cartridge assembly.
User's Guide
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Changing the toner cartridge 4 Unpack the new toner cartridge. The toner cartridge clicks into place when correctly installed. 7 Close the front door. 8 Turn the printer back on the tracks of the photoconductor and pushing the toner cartridge in all directions to distribute the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on . 81 See...
Changing the toner cartridge 4 Unpack the new toner cartridge. The toner cartridge clicks into place when correctly installed. 7 Close the front door. 8 Turn the printer back on the tracks of the photoconductor and pushing the toner cartridge in all directions to distribute the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on . 81 See...
User's Guide
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...toner cartridge handle, and pull up and out. Changing the photoconductor kit Changing the photoconductor kit Warning: When replacing a photoconductor kit, do not leave the new photoconductor kit exposed to direct light for an extended period of the printer to release the front door. b Lower the front door. Place the print cartridge... assembly on the print cartridge assembly. a Press the button on the left side of time....
...toner cartridge handle, and pull up and out. Changing the photoconductor kit Changing the photoconductor kit Warning: When replacing a photoconductor kit, do not leave the new photoconductor kit exposed to direct light for an extended period of the printer to release the front door. b Lower the front door. Place the print cartridge... assembly on the print cartridge assembly. a Press the button on the left side of time....
User's Guide
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The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly. b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83
The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly. b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83
User's Guide
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...Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for information about clearing paper jams. How do I clear a paper jam? If print remains faded, replace the toner cartridge. If Envelope is sealed in its original ... another cartridge to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off and back on page8 for laser printers. • If possible try changing the texture setting to use the remaining toner, then insert it exits the printer. ...
...Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for information about clearing paper jams. How do I clear a paper jam? If print remains faded, replace the toner cartridge. If Envelope is sealed in its original ... another cartridge to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off and back on page8 for laser printers. • If possible try changing the texture setting to use the remaining toner, then insert it exits the printer. ...
User's Guide
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... to find solutions to exit the menus. Streaked horizontal lines ABCDE ABCDE ABCDE The toner cartridge or fuser may be changed using the Local Printer Settings Utility. 87 The Continue, Ready/Data, Toner Low and Load/Remove Paper light sequence will blink while the page is defective. ... printhead lens. (See Cleaning the printhead lens on the printed page. 10 Turn the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is being formatted and printed. Replace the...
... to find solutions to exit the menus. Streaked horizontal lines ABCDE ABCDE ABCDE The toner cartridge or fuser may be changed using the Local Printer Settings Utility. 87 The Continue, Ready/Data, Toner Low and Load/Remove Paper light sequence will blink while the page is defective. ... printhead lens. (See Cleaning the printhead lens on the printed page. 10 Turn the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is being formatted and printed. Replace the...
User's Guide
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... being recommended by the manufacturer. finishes. • Make sure the loaded paper is not damp. • Replace the toner cartridge. • Transparencies that does not meet the printer • Avoid textured paper with rough • The toner cartridge is defective. used . • Replace the fuser*. into the paper tray. • Paper that does not meet...
... being recommended by the manufacturer. finishes. • Make sure the loaded paper is not damp. • Replace the toner cartridge. • Transparencies that does not meet the printer • Avoid textured paper with rough • The toner cartridge is defective. used . • Replace the fuser*. into the paper tray. • Paper that does not meet...
User's Guide
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... the there is low in the tray. Set the Form Size to A4. Solution Replace the toner cartridge. • The Form Type setting in the printer driver is set incorrectly. • Toner level is a slight gap between the paper size loaded in the feeder. For example, A4... the selected tray, but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 Remove and then reinsert the toner cartridge. (Print only appears on one side of size loaded in the tray.
... the there is low in the tray. Set the Form Size to A4. Solution Replace the toner cartridge. • The Form Type setting in the printer driver is set incorrectly. • Toner level is a slight gap between the paper size loaded in the feeder. For example, A4... the selected tray, but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 Remove and then reinsert the toner cartridge. (Print only appears on one side of size loaded in the tray.
User's Guide
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... of print media being used. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for laser printers. • If possible, try printing in a less humid environment. 90 Print quality problems Symptom Cause Solution Solid black pages Print media...
... of print media being used. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for laser printers. • If possible, try printing in a less humid environment. 90 Print quality problems Symptom Cause Solution Solid black pages Print media...