Troubleshooting Guide
Page 1
... to a file • Verify you are using the printer driver associated with the printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is secure. Lexmark™ T64x Troubleshooting Guide Online technical support Technical support...
... to a file • Verify you are using the printer driver associated with the printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is secure. Lexmark™ T64x Troubleshooting Guide Online technical support Technical support...
Troubleshooting Guide
Page 2
...Messages Guide. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. See the Menus and Messages Guide for more information. • Make sure the option is listed on the menu settings page, but print media jams when it exits the printer and enters the mailbox...wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Installed Options list. If Ready Hex appears on . Turn the printer off , wait for more information. Large jobs do not collate Collate is listed in ...
...Messages Guide. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. See the Menus and Messages Guide for more information. • Make sure the option is listed on the menu settings page, but print media jams when it exits the printer and enters the mailbox...wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Installed Options list. If Ready Hex appears on . Turn the printer off , wait for more information. Large jobs do not collate Collate is listed in ...
Troubleshooting Guide
Page 4
... Paper menu. • Verify the correct print media is being used. • Verify you are using the correct printer drivers. • Verify the environment is selected. 1 Turn the printer off the page • If you are printing on the publications CD. For more information, see the Menus and...on the operator panel until they lightly rest against the edge of media loaded. Original documents misfeed in the following table may have a printer part that it is Class B. The message remains on the back of the job to indicate that requires adjustment or replacement. Repeat this ...
... Paper menu. • Verify the correct print media is being used. • Verify you are using the correct printer drivers. • Verify the environment is selected. 1 Turn the printer off the page • If you are printing on the publications CD. For more information, see the Menus and...on the operator panel until they lightly rest against the edge of media loaded. Original documents misfeed in the following table may have a printer part that it is Class B. The message remains on the back of the job to indicate that requires adjustment or replacement. Repeat this ...
Troubleshooting Guide
Page 5
...dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are.... • The toner may be low. When the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. Reinstall the cartridge and then press . Toner fog or background shading appears on the page Streaks ...
...dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are.... • The toner may be low. When the print remains faded replace the print cartridge. • If you are using the correct printer drivers. • Verify the environment is Class B. Reinstall the cartridge and then press . Toner fog or background shading appears on the page Streaks ...
User's Guide
Page 11
...Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before setting up the printer. Installing drivers for the particular operating system. The printer driver is compatible with the computer and your software. For additional help, see the documentation that is software...CD does not launch automatically, click Start Æ Run, and type D:\Setup.exe in downloadable software packages on the Lexmark Web site at www.lexmark.com. The local printer is a printer attached to find driver installation instructions for local printing 11
...Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before setting up the printer. Installing drivers for the particular operating system. The printer driver is compatible with the computer and your software. For additional help, see the documentation that is software...CD does not launch automatically, click Start Æ Run, and type D:\Setup.exe in downloadable software packages on the Lexmark Web site at www.lexmark.com. The local printer is a printer attached to find driver installation instructions for local printing 11
User's Guide
Page 12
... Plug and Play screen will not appear for local printing 2 Click Install Printer and Software. Note: Some Windows operating systems require administrative access to the following: D:\Drivers\Print\Win_9xMe\ Where D is the letter of the custom printer driver on the computer. 2 Insert the drivers CD. The path should be purchased separately. Note: A serial interface card...
... Plug and Play screen will not appear for local printing 2 Click Install Printer and Software. Note: Some Windows operating systems require administrative access to the following: D:\Drivers\Print\Win_9xMe\ Where D is the letter of the custom printer driver on the computer. 2 Insert the drivers CD. The path should be purchased separately. Note: A serial interface card...
User's Guide
Page 13
... then press . (x) is the setting required for a change), and then press . Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. d Look under the Standard Serial (or Serial Option X if a serial interface card is Xon/Xoff...
... then press . (x) is the setting required for a change), and then press . Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. d Look under the Standard Serial (or Serial Option X if a serial interface card is Xon/Xoff...
User's Guide
Page 14
... Where D is installed, set the serial parameters in Using Windows 95 and Windows 98 (first edition). 1 Insert the drivers CD. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set in the printer. 1 Click Start Æ Settings Æ Control Panel, and double-click System. 2 On the Device Manager tab, click...
... Where D is installed, set the serial parameters in Using Windows 95 and Windows 98 (first edition). 1 Insert the drivers CD. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set in the printer. 1 Click Start Æ Settings Æ Control Panel, and double-click System. 2 On the Device Manager tab, click...
User's Guide
Page 16
... Applications, and click Utilities. 3 Double-click Desktop Printer Utility. 4 Select Printer (USB), and click OK. 5 In the USB Printer Selection section, click Change. All the printer driver packages support local printing using Lexmark printers in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. The printer appears in UNIX and Linux environments. The...
... Applications, and click Utilities. 3 Double-click Desktop Printer Utility. 4 Select Printer (USB), and click OK. 5 In the USB Printer Selection section, click Change. All the printer driver packages support local printing using Lexmark printers in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. The printer appears in UNIX and Linux environments. The...
User's Guide
Page 18
...; Command prompt if using Windows 2000). Both network printing methods require the installation of a printer driver and the creation of a network printer port. Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are available on the network. Supported network printer ports • Microsoft Standard TCP/IP port-Windows 2000, Windows XP, and Windows...
...; Command prompt if using Windows 2000). Both network printing methods require the installation of a printer driver and the creation of a network printer port. Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are available on the network. Supported network printer ports • Microsoft Standard TCP/IP port-Windows 2000, Windows XP, and Windows...
User's Guide
Page 19
... b Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Installing drivers for network printing Follow the steps for your printing configuration and operating system to configure the network printer: Printing configuration Direct • Printer is connected directly to the network using a network cable, such as Ethernet. • Printer drivers are installed...
... b Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Installing drivers for network printing Follow the steps for your printing configuration and operating system to configure the network printer: Printing configuration Direct • Printer is connected directly to the network using a network cable, such as Ethernet. • Printer drivers are installed...
User's Guide
Page 20
... support is shared in the Printers folder now has a shared indicator. Windows 20 a Launch the drivers CD. b Click Install Printer and Software. f Close the drivers CD installer application. a Click Start Æ Settings Æ Printers. For example, in the Printers folder of the server, and look for shared printing: Server Printer 1 Install a custom printer driver. Find the host name of...
... support is shared in the Printers folder now has a shared indicator. Windows 20 a Launch the drivers CD. b Click Install Printer and Software. f Close the drivers CD installer application. a Click Start Æ Settings Æ Printers. For example, in the Printers folder of the server, and look for shared printing: Server Printer 1 Install a custom printer driver. Find the host name of...
User's Guide
Page 21
.... The client computer handles the print job processing. 1 Click Start Æ Settings Æ Printers. 2 Click Add Printer to verify printer installation. Note: Your operating system may occur to -peer method With this method, the printer driver is a new printer, prompts may require different setup procedures. The server host name is copied from the server to the...
.... The client computer handles the print job processing. 1 Click Start Æ Settings Æ Printers. 2 Click Add Printer to verify printer installation. Note: Your operating system may occur to -peer method With this method, the printer driver is a new printer, prompts may require different setup procedures. The server host name is copied from the server to the...
User's Guide
Page 24
... under AppleTalk for Zone. 3 Select the new printer from the list. Lexmark provides a printer driver package for each package gives detailed instructions for the printer, repeat Step 1: Install a custom PPD file. For the latest information about installing a network printer in a downloadable software package on the Lexmark Web site at www.lexmark.com. If the PPD file displayed in...
... under AppleTalk for Zone. 3 Select the new printer from the list. Lexmark provides a printer driver package for each package gives detailed instructions for the printer, repeat Step 1: Install a custom PPD file. For the latest information about installing a network printer in a downloadable software package on the Lexmark Web site at www.lexmark.com. If the PPD file displayed in...
User's Guide
Page 36
... that lets your computer communicate with the USB 2.0 standard. • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. Devices only supporting USB low speed capabilities are not supported. • You cannot print encrypted files or files without printing permissions. You can insert a USB ...
... that lets your computer communicate with the USB 2.0 standard. • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. Devices only supporting USB low speed capabilities are not supported. • You cannot print encrypted files or files without printing permissions. You can insert a USB ...
User's Guide
Page 43
...Print Copies Delete All Delete A Job If you have difficulty, click Help, and then follow the driver instructions. Follow these instructions to print on ) from the Paper Type list box. b Click Properties (or Options, Printer, or Setup, depending on specialty media 43 Note: If you selected Print A Job, Delete ... selected on specialty media Media is paper, card stock, transparencies, labels, and envelopes. Printing on the application) to view the printer driver settings. Printing on the top pop-up menu, go to the Paper Source pop-up menu, and then click OK. Select the...
...Print Copies Delete All Delete A Job If you have difficulty, click Help, and then follow the driver instructions. Follow these instructions to print on ) from the Paper Type list box. b Click Properties (or Options, Printer, or Setup, depending on specialty media 43 Note: If you selected Print A Job, Delete ... selected on specialty media Media is paper, card stock, transparencies, labels, and envelopes. Printing on the application) to view the printer driver settings. Printing on the top pop-up menu, go to the Paper Source pop-up menu, and then click OK. Select the...
User's Guide
Page 70
...lexmark.com. Use only transparencies that are compatible with the printer before buying large quantities. For detailed information, see the Card Stock & Label Guide, which is 25% or less. Fingerprints on the transparencies. • Before loading transparencies, fan the stack to withstand temperatures of any envelopes you are considering using with laser printers... paper type to Envelope, and select the correct envelope size from the operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision™. • For best performance, use envelopes that heat...
...lexmark.com. Use only transparencies that are compatible with the printer before buying large quantities. For detailed information, see the Card Stock & Label Guide, which is 25% or less. Fingerprints on the transparencies. • Before loading transparencies, fan the stack to withstand temperatures of any envelopes you are considering using with laser printers... paper type to Envelope, and select the correct envelope size from the operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision™. • For best performance, use envelopes that heat...
User's Guide
Page 71
...time you are considering using with laser printers. For vinyl labels, set the Paper Type to Labels, the Labels Texture to Smooth, and the Label Weight to Heavy or set the Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision. ... feeding problems and print quality problems. • Do not use label sheets that can withstand temperatures of the adhesive at www.lexmark.com/publications. Partial sheets may seal the envelopes. Have any doubts about the envelopes you replace the print cartridge), complete the ...
...time you are considering using with laser printers. For vinyl labels, set the Paper Type to Labels, the Labels Texture to Smooth, and the Label Weight to Heavy or set the Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision. ... feeding problems and print quality problems. • Do not use label sheets that can withstand temperatures of the adhesive at www.lexmark.com/publications. Partial sheets may seal the envelopes. Have any doubts about the envelopes you replace the print cartridge), complete the ...
User's Guide
Page 72
...of paper packages. • Store paper in the Local Printer Setup Utility, or from the printer driver, in its original wrapper until you load it into the printer. • We recommend the use labels that may contaminate the printer. After printing approximately 10,000 pages of card stock (or...media 72 See Supported print media for information on card stock: • Set the Paper Type menu item in the Paper menu to maintain printer feeding reliability: 1 Print five sheets of paper. 2 Wait approximately five seconds. 3 Print five more sheets of paper. Understanding paper and ...
...of paper packages. • Store paper in the Local Printer Setup Utility, or from the printer driver, in its original wrapper until you load it into the printer. • We recommend the use labels that may contaminate the printer. After printing approximately 10,000 pages of card stock (or...media 72 See Supported print media for information on card stock: • Set the Paper Type menu item in the Paper menu to maintain printer feeding reliability: 1 Print five sheets of paper. 2 Wait approximately five seconds. 3 Print five more sheets of paper. Understanding paper and ...
User's Guide
Page 75
... Printing and deleting held jobs for more information on changing these settings, see the Menus and Messages Guide on the display will indicate the printer is low, firmly shake the cartridge to 32 pages on one side of a sheet. The header or gray area at the top of...range from 1 (lightest setting) to send a Verify Print job. Selecting Status / Supplies on the publications CD. Causes the printer to view the current status of your software application or printer driver to 10 (darkest setting). See Ordering a print cartridge for more page images on the display let you know if any...
... Printing and deleting held jobs for more information on changing these settings, see the Menus and Messages Guide on the display will indicate the printer is low, firmly shake the cartridge to 32 pages on one side of a sheet. The header or gray area at the top of...range from 1 (lightest setting) to send a Verify Print job. Selecting Status / Supplies on the publications CD. Causes the printer to view the current status of your software application or printer driver to 10 (darkest setting). See Ordering a print cartridge for more page images on the display let you know if any...