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...statement 103 Chinese Class A warning statement 103 Japanese Voluntary Control Council for Interference (VCCI) statement 103 Index 105 iv IBM System x3500 Type 7977: Installation Guide Getting help and technical assistance 95 Before you call 95 Using the documentation 95 Getting help and information from...problems 87 ServerGuide problems 88 Software problems 89 Universal Serial Bus (USB) port problems 89 Video problems 89 Light path diagnostics 90 Appendix A. Using ServeRAID Manager 59 Using the Boot Menu program 61 Enabling the Broadcom Gigabit Ethernet Utility program ...
...statement 103 Chinese Class A warning statement 103 Japanese Voluntary Control Council for Interference (VCCI) statement 103 Index 105 iv IBM System x3500 Type 7977: Installation Guide Getting help and technical assistance 95 Before you call 95 Using the documentation 95 Getting help and information from...problems 87 ServerGuide problems 88 Software problems 89 Universal Serial Bus (USB) port problems 89 Video problems 89 Light path diagnostics 90 Appendix A. Using ServeRAID Manager 59 Using the Boot Menu program 61 Enabling the Broadcom Gigabit Ethernet Utility program ...
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...(1.75 inches). Minimum: 200 V ac - Table 1. v Support for up to two microprocessors v Support for Remote Supervisor Adapter II SlimLine v Light path diagnostics v ServeRAID-8k (512 MB with double data rate (DDR) II, SDRAM v Connectors: Twelve 240-pin dual inline memory module (DIMM) connectors Drives: v...Width: 424 mm (16.7 in vertical increments of the microprocessors. Introduction 5 Two PCI-X 2.0 133 MHz/64-bit slots Upgradeable microcode: System BIOS, service microprocessor, BMC, and SAS microcode Power supply: Note: To upgrade to 140.4°F); Each increment is referred to 80% ...
...(1.75 inches). Minimum: 200 V ac - Table 1. v Support for up to two microprocessors v Support for Remote Supervisor Adapter II SlimLine v Light path diagnostics v ServeRAID-8k (512 MB with double data rate (DDR) II, SDRAM v Connectors: Twelve 240-pin dual inline memory module (DIMM) connectors Drives: v...Width: 424 mm (16.7 in vertical increments of the microprocessors. Introduction 5 Two PCI-X 2.0 133 MHz/64-bit slots Upgradeable microcode: System BIOS, service microprocessor, BMC, and SAS microcode Power supply: Note: To upgrade to 140.4°F); Each increment is referred to 80% ...
Installation Guide
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...is near the server and that any known issues are experienced with your server is described in "Handling static-sensitive devices" on the IBM System x Documentation CD. Use a slow lifting force. v Make sure that you install optional hardware, make sure that no tools or other...server is not working correctly. To download firmware updated to http://www.ibm.com/systems/support/. 2. This information will help you have been left inside the server. For additional information about tools for diagnostic information. Place removed covers and other parts in the server. Make ...
...is near the server and that any known issues are experienced with your server is described in "Handling static-sensitive devices" on the IBM System x Documentation CD. Use a slow lifting force. v Make sure that you install optional hardware, make sure that no tools or other...server is not working correctly. To download firmware updated to http://www.ibm.com/systems/support/. 2. This information will help you have been left inside the server. For additional information about tools for diagnostic information. Place removed covers and other parts in the server. Make ...
Installation Guide
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...The right edge of the bezel will come apart without damaging the bezel. To reattach the bezel, see the Problem Determination and Service Guide for diagnostic information. The following steps: 1. Notes: 1. You do not have to remove the left edge of the server chassis when the bezel is fully...the bezel from the server. 2. To remove the bezel, complete the following illustration shows how to open . Press on page 32. 10 IBM System x3500 Type 7977: Installation Guide If the bezel is rotated further than 180°, the break-away hinges will be resting against the side of the bezel ...
...The right edge of the bezel will come apart without damaging the bezel. To reattach the bezel, see the Problem Determination and Service Guide for diagnostic information. The following steps: 1. Notes: 1. You do not have to remove the left edge of the server chassis when the bezel is fully...the bezel from the server. 2. To remove the bezel, complete the following illustration shows how to open . Press on page 32. 10 IBM System x3500 Type 7977: Installation Guide If the bezel is rotated further than 180°, the break-away hinges will be resting against the side of the bezel ...
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Hard disk drive activity LED: When this LED is flashing, it indicates that the drive is in use . 36 IBM System x3500 Type 7977: Installation Guide DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use . DVD-eject button: Press ...If the LED flashes rapidly (three flashes per second), the drive is lit, it indicates that the associated hard disk drive has failed. Use the diagnostic LED panel and the system service label on , the server power supplies are nonredundant, or some other noncritical event has occurred. Check the light path...
Hard disk drive activity LED: When this LED is flashing, it indicates that the drive is in use . 36 IBM System x3500 Type 7977: Installation Guide DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use . DVD-eject button: Press ...If the LED flashes rapidly (three flashes per second), the drive is lit, it indicates that the associated hard disk drive has failed. Use the diagnostic LED panel and the system service label on , the server power supplies are nonredundant, or some other noncritical event has occurred. Check the light path...
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...up the server. v Light path diagnostics Use light path diagnostics to http://www.ibm.com/support/electronic/. v IBM Electronic Service Agent IBM Electronic Service Agent is available free of a problem. - v Diagnostic programs and error messages The system diagnostic programs are used to help you cannot...to help and technical assistance," on page 95, the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the diagnostic programs and error messages. If POST detects a problem during startup if POST detects a hardware-...
...up the server. v Light path diagnostics Use light path diagnostics to http://www.ibm.com/support/electronic/. v IBM Electronic Service Agent IBM Electronic Service Agent is available free of a problem. - v Diagnostic programs and error messages The system diagnostic programs are used to help you cannot...to help and technical assistance," on page 95, the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the diagnostic programs and error messages. If POST detects a problem during startup if POST detects a hardware-...
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.... 1. Reseat the following components: a. SAS hard disk drive c. (Trained service technician only) System board 178x Fixed disk error. 1. Run the hard disk drive diagnostic tests. 4. Replace the following components, one at a time, in the order shown, restarting the... server each time, until the problem is solved. v Follow the suggested actions in the order in which components are listed in the Action column until the problem is isolated. 68 IBM System x3500 Type 7977...
.... 1. Reseat the following components: a. SAS hard disk drive c. (Trained service technician only) System board 178x Fixed disk error. 1. Run the hard disk drive diagnostic tests. 4. Replace the following components, one at a time, in the order shown, restarting the... server each time, until the problem is solved. v Follow the suggested actions in the order in which components are listed in the Action column until the problem is isolated. 68 IBM System x3500 Type 7977...
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... the server each time: a. Reseat DIMMs 2. v If an action step is preceded by a trained service technician. Run the hard disk drive diagnostic tests. 3. SAS drive b. Replace the following components, one at a time, in the order shown, restarting the server each time: a. Chapter... components: a. Run the Configuration/Setup Utility program and load the default settings (see the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Reseat ...
... the server each time: a. Reseat DIMMs 2. v If an action step is preceded by a trained service technician. Run the hard disk drive diagnostic tests. 3. SAS drive b. Replace the following components, one at a time, in the order shown, restarting the server each time: a. Chapter... components: a. Run the Configuration/Setup Utility program and load the default settings (see the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Reseat ...
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... c. Check the power cables. 2. Run the hard disk drive diagnostic tests. 3. Hard disk drive b. Replace the following components one at a time, in the order shown, restarting the server each time. 76 IBM System x3500 Type 7977: Installation Guide v If an action step is installed. 2. Make... sure that a bootable operating system is preceded by "(Trained service technician only)," that step must be performed only by...
... c. Check the power cables. 2. Run the hard disk drive diagnostic tests. 3. Hard disk drive b. Replace the following components one at a time, in the order shown, restarting the server each time. 76 IBM System x3500 Type 7977: Installation Guide v If an action step is installed. 2. Make... sure that a bootable operating system is preceded by "(Trained service technician only)," that step must be performed only by...
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... A DVD is not recognized. 1. Solving problems 77 Check the light path diagnostics LEDs on the operator information panel (see the Problem Determination and Service Guide on the IBM System x Documentation CD for the DVD drive. 2. Symptom Action The DVD drive is not working , complete the following steps before using the troubleshooting tables: 1. v The...
... A DVD is not recognized. 1. Solving problems 77 Check the light path diagnostics LEDs on the operator information panel (see the Problem Determination and Service Guide on the IBM System x Documentation CD for the DVD drive. 2. Symptom Action The DVD drive is not working , complete the following steps before using the troubleshooting tables: 1. v The...
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...server stopped responding, and run the hard disk drive diagnostic tests again. 78 IBM System x3500 Type 7977: Installation Guide Symptom Action A cover lock is broken, an LED If the part is turned on the IBM System x Documentation CD to determine which components are customer replaceable...a FRU, the part must be performed only by the diagnostic tests; v If an action step is not working , or a similar trained service technician. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units...
...server stopped responding, and run the hard disk drive diagnostic tests again. 78 IBM System x3500 Type 7977: Installation Guide Symptom Action A cover lock is broken, an LED If the part is turned on the IBM System x Documentation CD to determine which components are customer replaceable...a FRU, the part must be performed only by the diagnostic tests; v If an action step is not working , or a similar trained service technician. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units...
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...diagnose. Symptom Action A problem occurs only occasionally and is not working. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). ...Symptom Action A hard disk drive passes the diagnostic Fixed Disk Test, but the problem remains. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) ...
...diagnose. Symptom Action A problem occurs only occasionally and is not working. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). ...Symptom Action A hard disk drive passes the diagnostic Fixed Disk Test, but the problem remains. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) ...
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... call for testing and adjusting the monitor. v If the error is associated with your monitor, see "Light path diagnostics LEDs" on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which microprocessor has failed, isolate the...path diagnostics LEDs (see the documentation that are multiple error codes or light path diagnostics LEDs that the microprocessors match in the Action column until the problem is associated with a microprocessor or with the monitor for instructions for service. 82 IBM System x3500 Type 7977: ...
... call for testing and adjusting the monitor. v If the error is associated with your monitor, see "Light path diagnostics LEDs" on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which microprocessor has failed, isolate the...path diagnostics LEDs (see the documentation that are multiple error codes or light path diagnostics LEDs that the microprocessors match in the Action column until the problem is associated with a microprocessor or with the monitor for instructions for service. 82 IBM System x3500 Type 7977: ...
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... drivers for service. Make sure that: v The server is preceded by a blank monitor screen. Run video diagnostics (see the Problem Determination and Service Guide on the IBM System x Documentation CD to the correct connector on the server, but the screen goes blank when you start some memory...option in the order shown, restarting the server each time: a. see the Problem Determination and Service Guide on the IBM System x Documentation CD. v (Trained service technician only) If the server fails the video diagnostics, replace the system board. Solving problems 83
... drivers for service. Make sure that: v The server is preceded by a blank monitor screen. Run video diagnostics (see the Problem Determination and Service Guide on the IBM System x Documentation CD to the correct connector on the server, but the screen goes blank when you start some memory...option in the order shown, restarting the server each time: a. see the Problem Determination and Service Guide on the IBM System x Documentation CD. v (Trained service technician only) If the server fails the video diagnostics, replace the system board. Solving problems 83
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... by "(Trained service technician only)," that step must be performed only by a trained service technician. v Other software works on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v See...minimum memory that step must be performed only by "(Trained service technician only)," that is designed to the server. Run USB diagnostics (see the information that comes with the software. Make sure that the USB configuration options are listed in the Configuration/Setup ...
... by "(Trained service technician only)," that step must be performed only by a trained service technician. v Other software works on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v See...minimum memory that step must be performed only by "(Trained service technician only)," that is designed to the server. Run USB diagnostics (see the information that comes with the software. Make sure that the USB configuration options are listed in the Configuration/Setup ...
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...diagnostics LEDs in the following illustration shows the remind button and the LEDs on the front of the server: Look at the front of the server is lit. 2. Use them in three locations on the left -side cover, and the error LEDs are available to the component. 90 IBM System x3500 Type 7977...: Installation Guide LEDs on the left-side cover: There are 13 LEDs and a system service label on the server are also visible through the left-side cover. 1 POWER SUPPLY 2 ...
...diagnostics LEDs in the following illustration shows the remind button and the LEDs on the front of the server: Look at the front of the server is lit. 2. Use them in three locations on the left -side cover, and the error LEDs are available to the component. 90 IBM System x3500 Type 7977...: Installation Guide LEDs on the left-side cover: There are 13 LEDs and a system service label on the server are also visible through the left-side cover. 1 POWER SUPPLY 2 ...
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... time, in the order shown, restarting the server each time. 5. Check the system error log for information indicating incompatible components. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to correct the detected problems. v Follow the suggested actions to ...Mismatched microprocessors, remove and install two microprocessor of the same cache size, type, and clock speed. 2. Lit light path diagnostics LED with the system-error or information LED also lit Description Action All LEDs are off . 1. Solving problems 91 Note: In a redundant ...
... time, in the order shown, restarting the server each time. 5. Check the system error log for information indicating incompatible components. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to correct the detected problems. v Follow the suggested actions to ...Mismatched microprocessors, remove and install two microprocessor of the same cache size, type, and clock speed. 2. Lit light path diagnostics LED with the system-error or information LED also lit Description Action All LEDs are off . 1. Solving problems 91 Note: In a redundant ...
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... failed, is lit, reseat the fan. 4. If the VRD has failed, the system board must be performed only by an trained service technician. 1. Lit light path diagnostics LED with the VRM c. (Trained service technician only) System board 92 IBM System x3500 Type 7977: Installation Guide IBM System x Documentation CD) for which the LED is lit. 5. Make sure that the...
... failed, is lit, reseat the fan. 4. If the VRD has failed, the system board must be performed only by an trained service technician. 1. Lit light path diagnostics LED with the VRM c. (Trained service technician only) System board 92 IBM System x3500 Type 7977: Installation Guide IBM System x Documentation CD) for which the LED is lit. 5. Make sure that the...
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...SAS hard disk drive backplane c. ServeRAID-8k adapter e. (Trained service technician only) System board FAN A fan has failed or has been 1. removed. Lit light path diagnostics LED with the system-error or information LED also lit Description Action SERVICE PROCESSOR BUS There is lit, ...d. If an individual fan LED is a fault in the Remote Supervisor Adapter II SlimLine. 1. Note: The error LED on the IBM System x Documentation CD). 3. Replace the following components: a. the TEMP LED to determine which components are customer replaceable units (CRU) and...
...SAS hard disk drive backplane c. ServeRAID-8k adapter e. (Trained service technician only) System board FAN A fan has failed or has been 1. removed. Lit light path diagnostics LED with the system-error or information LED also lit Description Action SERVICE PROCESSOR BUS There is lit, ...d. If an individual fan LED is a fault in the Remote Supervisor Adapter II SlimLine. 1. Note: The error LED on the IBM System x Documentation CD). 3. Replace the following components: a. the TEMP LED to determine which components are customer replaceable units (CRU) and...
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...Failing adapter b. (Trained service technician only) System board NMI A hardware error has been reported 1. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to the operating system. Lit light path diagnostics LED with the system-error or information LED also lit Description Action ...the order shown, restarting the server each time: a. Restart the server. 94 IBM System x3500 Type 7977: Installation Guide Reseat the failing adapter. 3. See the BMC log and the system-error log (see the Problem Determination and Service Guide on Note: The PCI or...
...Failing adapter b. (Trained service technician only) System board NMI A hardware error has been reported 1. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to the operating system. Lit light path diagnostics LED with the system-error or information LED also lit Description Action ...the order shown, restarting the server each time: a. Restart the server. 94 IBM System x3500 Type 7977: Installation Guide Reseat the failing adapter. 3. See the BMC log and the system-error log (see the Problem Determination and Service Guide on Note: The PCI or...