User Manual
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... battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the same manufacturer. Note the following : v Do not remove the covers. DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. viii IBM System x3850 Type 8864: User's Guide If your system has a module containing...212°F) v Repair or disassemble Dispose of the battery as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are no serviceable parts inside the device. Removing the covers of . There are installed, note the following . Laser radiation when open.
... battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the same manufacturer. Note the following : v Do not remove the covers. DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. viii IBM System x3850 Type 8864: User's Guide If your system has a module containing...212°F) v Repair or disassemble Dispose of the battery as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are no serviceable parts inside the device. Removing the covers of . There are installed, note the following . Laser radiation when open.
User Manual
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Statement 26: CAUTION: Do not place any part that has this label attached. x IBM System x3850 Type 8864: User's Guide There are present inside these parts, contact a service technician. If you suspect a problem with one of rack-mounted devices. Statement 8: CAUTION: Never remove the cover on a power supply or any object on top of these components. Hazardous voltage, current, and energy levels are no serviceable parts inside any component that has the following label attached.
Statement 26: CAUTION: Do not place any part that has this label attached. x IBM System x3850 Type 8864: User's Guide There are present inside these parts, contact a service technician. If you suspect a problem with one of rack-mounted devices. Statement 8: CAUTION: Never remove the cover on a power supply or any object on top of these components. Hazardous voltage, current, and energy levels are no serviceable parts inside any component that has the following label attached.
User Manual
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...) To remove a hot-swap power supply, complete the following label attached. Hazardous voltage, current, and energy levels are no serviceable parts inside any part that has this label attached. Read the safety information beginning on page v and "Installation guidelines" on page 22. 3. If...empty power-supply bay, remove the cover from the bay: 24 IBM System x3850 Type 8864: User's Guide See "Removing the cover and bezel" on page 20. 2. CAUTION: Never remove the cover on the rear of these components. There are present inside these parts, contact a service technician.
...) To remove a hot-swap power supply, complete the following label attached. Hazardous voltage, current, and energy levels are no serviceable parts inside any part that has this label attached. Read the safety information beginning on page v and "Installation guidelines" on page 22. 3. If...empty power-supply bay, remove the cover from the bay: 24 IBM System x3850 Type 8864: User's Guide See "Removing the cover and bezel" on page 20. 2. CAUTION: Never remove the cover on the rear of these components. There are present inside these parts, contact a service technician.
User Manual
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...does not give you any obligation to these changes will be incorporated in the U.S.A. Appendix. Any functionally equivalent product, program, or service that IBM product, program, or service may use of those Web sites is not intended to state or imply that only that does not infringe any manner serve as...countries. Notices Trademarks This information was developed for this document. The materials at those Web sites. these patents. The following terms are not part of International Business Machines Corporation in any IBM intellectual property right may be used instead.
...does not give you any obligation to these changes will be incorporated in the U.S.A. Appendix. Any functionally equivalent product, program, or service that IBM product, program, or service may use of those Web sites is not intended to state or imply that only that does not infringe any manner serve as...countries. Notices Trademarks This information was developed for this document. The materials at those Web sites. these patents. The following terms are not part of International Business Machines Corporation in any IBM intellectual property right may be used instead.
Service Guide
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... viii Guidelines for servicing electrical equipment viii Safety statements x Chapter 1. Parts listing, Type 8864 23 Server replaceable units 24 Power cords 26 Chapter 4. Introduction 1 Related documentation 1 Notices and statements in this document 2 Features and specifications 3 Server controls, LEDs, and connectors 4 Front view 4 Rear view 6 System-board layouts 8 I /O board 49 © Copyright IBM Corp. 2006 iii...
... viii Guidelines for servicing electrical equipment viii Safety statements x Chapter 1. Parts listing, Type 8864 23 Server replaceable units 24 Power cords 26 Chapter 4. Introduction 1 Related documentation 1 Notices and statements in this document 2 Features and specifications 3 Server controls, LEDs, and connectors 4 Front view 4 Rear view 6 System-board layouts 8 I /O board 49 © Copyright IBM Corp. 2006 iii...
Service Guide
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... remove the covers. Removing the covers of the battery as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are no serviceable parts inside the device. xii IBM System x3850 Type 8864: Problem Determination and Service Guide Do not: v Throw or immerse into the beam, do not view directly with the same module type made by the...
... remove the covers. Removing the covers of the battery as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are no serviceable parts inside the device. xii IBM System x3850 Type 8864: Problem Determination and Service Guide Do not: v Throw or immerse into the beam, do not view directly with the same module type made by the...
Service Guide
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There are present inside these parts, contact a service technician. Hazardous voltage, current, and energy levels are no serviceable parts inside any part that has this label attached. Statement 26: CAUTION: Do not place any object on a power supply or any component that has the following label attached. xiv IBM System x3850 Type 8864: Problem Determination and Service Guide If you suspect a problem with one of rack-mounted devices. Statement 8: CAUTION: Never remove the cover on top of these components.
There are present inside these parts, contact a service technician. Hazardous voltage, current, and energy levels are no serviceable parts inside any part that has this label attached. Statement 26: CAUTION: Do not place any object on a power supply or any component that has the following label attached. xiv IBM System x3850 Type 8864: Problem Determination and Service Guide If you suspect a problem with one of rack-mounted devices. Statement 8: CAUTION: Never remove the cover on top of these components.
Service Guide
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..., be found on a tag on the system board. Use the baseboard management controller firmware update utility program to download the utility program; Go to http://www.ibm.com/servers/eserver/support/xseries/index.html to...part of the server. For device drivers and information about configuring the controller, go to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of devices and enable or disable operating-system wake-up support. 20 IBM System x3850 Type 8864: Problem Determination and Service...
..., be found on a tag on the system board. Use the baseboard management controller firmware update utility program to download the utility program; Go to http://www.ibm.com/servers/eserver/support/xseries/index.html to...part of the server. For device drivers and information about configuring the controller, go to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of devices and enable or disable operating-system wake-up support. 20 IBM System x3850 Type 8864: Problem Determination and Service...
Service Guide
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Warranty Information"), which is in the IBM "Statement of Limited Warranty" (at "Part 3 - Field replaceable units (FRUs) must be replaced by trained service technicians. 2. Table 3. Customer replaceable units (CRUs) can be serviced only by the customer. Parts listing, Type 8864 Index Description CRU No. (Tier 1) ... 16 Microprocessor baffle (all models) 26K8805 26K9020 17 Hard disk drive filler (all models) 26K8680 24 IBM System x3850 Type 8864: Problem Determination and Service Guide Server replaceable units Notes: 1. Tier 1 CRUs and Tier 2 CRUs are described in the Warranty ...
Warranty Information"), which is in the IBM "Statement of Limited Warranty" (at "Part 3 - Field replaceable units (FRUs) must be replaced by trained service technicians. 2. Table 3. Customer replaceable units (CRUs) can be serviced only by the customer. Parts listing, Type 8864 Index Description CRU No. (Tier 1) ... 16 Microprocessor baffle (all models) 26K8805 26K9020 17 Hard disk drive filler (all models) 26K8680 24 IBM System x3850 Type 8864: Problem Determination and Service Guide Server replaceable units Notes: 1. Tier 1 CRUs and Tier 2 CRUs are described in the Warranty ...
Service Guide
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...conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts. IBM power cord part number 02K0546 13F9940 Used in which the equipment will be operated at 230 volts (U.S. Table 3. use): Use a UL-listed and ...with a properly grounded outlet. For units intended to use the power cord and plug with this IBM product. IBM power cords for the country in these countries and regions China Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 26 IBM System x3850 Type 8864: Problem Determination and Service Guide
...conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts. IBM power cord part number 02K0546 13F9940 Used in which the equipment will be operated at 230 volts (U.S. Table 3. use): Use a UL-listed and ...with a properly grounded outlet. For units intended to use the power cord and plug with this IBM product. IBM power cords for the country in these countries and regions China Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 26 IBM System x3850 Type 8864: Problem Determination and Service Guide
Service Guide
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IBM power cord part number 6952300 Used in these countries and regions Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 28 IBM System x3850 Type 8864: Problem Determination and Service Guide
IBM power cord part number 6952300 Used in these countries and regions Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 28 IBM System x3850 Type 8864: Problem Determination and Service Guide
Service Guide
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... of Tier 1 CRUs is working . v When you install your new server, take the opportunity to http://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3850 from the Hardware list, click Go, and then click the Download tab. v Before you must be charged for the... Do not attempt to function at no tools or other parts in "Working inside the server. Distribute the weight of the warranty and getting service and assistance, see the Warranty and Support Information document. See Chapter 3, "Parts listing, Type 8864," on page vii, the guidelines in a safe place....
... of Tier 1 CRUs is working . v When you install your new server, take the opportunity to http://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3850 from the Hardware list, click Go, and then click the Download tab. v Before you must be charged for the... Do not attempt to function at no tools or other parts in "Working inside the server. Distribute the weight of the warranty and getting service and assistance, see the Warranty and Support Information document. See Chapter 3, "Parts listing, Type 8864," on page vii, the guidelines in a safe place....
Service Guide
Page 52
... no serviceable parts inside any part that has this label attached. To remove a hot-swap power supply, complete the following label attached. There are present inside these parts, contact a service technician.... Hot-swap power supply If you suspect a problem with one of these components. If you install or remove a hot-swap power supply, observe the following precautions: Statement 8: CAUTION: Never remove the cover on a power supply or any component that has the following steps. 36 IBM System x3850 Type 8864: Problem Determination and Service...
... no serviceable parts inside any part that has this label attached. To remove a hot-swap power supply, complete the following label attached. There are present inside these parts, contact a service technician.... Hot-swap power supply If you suspect a problem with one of these components. If you install or remove a hot-swap power supply, observe the following precautions: Statement 8: CAUTION: Never remove the cover on a power supply or any component that has the following steps. 36 IBM System x3850 Type 8864: Problem Determination and Service...
Service Guide
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... they are listed in the order shown, restarting the server each time. 64 IBM System x3850 Type 8864: Problem Determination and Service Guide Replace the I /O board. 1-2-4 RAM refresh verification failed. 1. Replace the I /O board. 1-2-2 DMA initialization failed. 1. DIMM b. v See Chapter 3, "Parts listing, Type 8864," on page 23 to help diagnose and solve problems that step must be performed...
... they are listed in the order shown, restarting the server each time. 64 IBM System x3850 Type 8864: Problem Determination and Service Guide Replace the I /O board. 1-2-4 RAM refresh verification failed. 1. Replace the I /O board. 1-2-2 DMA initialization failed. 1. DIMM b. v See Chapter 3, "Parts listing, Type 8864," on page 23 to help diagnose and solve problems that step must be performed...
Service Guide
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v See Chapter 3, "Parts listing, Type 8864," on page 23 to 3. Beep code Description Action 1-3-1 1st 64K RAM test failed. 1. If the beep code error remains, go to determine which components are ...: a. Replace the components listed in step 1 one at a time, in the Action column until the problem is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Replace the lowest-numbered pair of DIMMs with an identical known good pair of -day clock failed. 1. Reseat the...
v See Chapter 3, "Parts listing, Type 8864," on page 23 to 3. Beep code Description Action 1-3-1 1st 64K RAM test failed. 1. If the beep code error remains, go to determine which components are ...: a. Replace the components listed in step 1 one at a time, in the Action column until the problem is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Replace the lowest-numbered pair of DIMMs with an identical known good pair of -day clock failed. 1. Reseat the...
Service Guide
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... Replace the following components one at a time, in the order shown, restarting the server each time. Memory card c. (Trained service technician only) Microprocessor tray Two short beeps Information only, configuration has changed. 1. Reseat the following components: a. DIMM b. I ... memory cards contain the correct number of DIMMs; DIMM b. Run the diagnostic programs. 66 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 93 1. DIMM b. Beep code Description Action 3-3-2 Critical SMBUS error occurred. ...
... Replace the following components one at a time, in the order shown, restarting the server each time. Memory card c. (Trained service technician only) Microprocessor tray Two short beeps Information only, configuration has changed. 1. Reseat the following components: a. DIMM b. I ... memory cards contain the correct number of DIMMs; DIMM b. Run the diagnostic programs. 66 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 93 1. DIMM b. Beep code Description Action 3-3-2 Critical SMBUS error occurred. ...
Service Guide
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..., restarting the server after each DIMM, to identify the failed DIMM. v See Chapter 3, "Parts listing, Type 8864," on page 93 1. If the beep code error remains after each time untill the beep code error returns. DIMMs b. (Trained service technician only) System board Chapter 5. Repeat steps2b through 2d until all the DIMMs from the server...
..., restarting the server after each DIMM, to identify the failed DIMM. v See Chapter 3, "Parts listing, Type 8864," on page 93 1. If the beep code error remains after each time untill the beep code error returns. DIMMs b. (Trained service technician only) System board Chapter 5. Repeat steps2b through 2d until all the DIMMs from the server...
Service Guide
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... tray Repeating short beeps Keyboard error. 1. Reseat the following components: a. (Trained service technician only) Microprocessor b. (Trained service technician only) Optional microprocessor c. replace microprocessor 2. I /O board 2. Reseat the following components: a. Microprocessor tray b. I/O board 68 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units...
... tray Repeating short beeps Keyboard error. 1. Reseat the following components: a. (Trained service technician only) Microprocessor b. (Trained service technician only) Optional microprocessor c. replace microprocessor 2. I /O board 2. Reseat the following components: a. Microprocessor tray b. I/O board 68 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units...
Service Guide
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... server each time. No-beep symptom Description Action No beeps occur, and the system operates correctly. 1. (Trained service technician only) Reseat the operator information panel. 2. (Trained service technician only) Replace the operator information panel. I /O board No-beep symptoms ... suggested actions in the order in which they are field replaceable units (FRU). a. (Trained service technician only) Microprocessor tray b. I /O board 2. v See Chapter 3, "Parts listing, Type 8864," on page 156. v Follow the suggested actions in the order in which they are field...
... server each time. No-beep symptom Description Action No beeps occur, and the system operates correctly. 1. (Trained service technician only) Reseat the operator information panel. 2. (Trained service technician only) Replace the operator information panel. I /O board No-beep symptoms ... suggested actions in the order in which they are field replaceable units (FRU). a. (Trained service technician only) Microprocessor tray b. I /O board 2. v See Chapter 3, "Parts listing, Type 8864," on page 156. v Follow the suggested actions in the order in which they are field...
Service Guide
Page 88
...about using the 1. To view the BMC log, complete the following steps: 1. Reseat the I /O board. 72 IBM System x3850 Type 8864: Problem Determination and Service Guide Viewing the BMC log from the diagnostic programs The BMC log contains the same information whether it is viewed from... Controller (BMC) settings, and then select BMC System Event Log. v To view the system-error log (available only if an optional Remote Supervisor Adapter II SlimLine is preceded by a trained service technician. v See Chapter 3, "Parts listing, Type 8864," on all attached devices. 2. Use one of...
...about using the 1. To view the BMC log, complete the following steps: 1. Reseat the I /O board. 72 IBM System x3850 Type 8864: Problem Determination and Service Guide Viewing the BMC log from the diagnostic programs The BMC log contains the same information whether it is viewed from... Controller (BMC) settings, and then select BMC System Event Log. v To view the system-error log (available only if an optional Remote Supervisor Adapter II SlimLine is preceded by a trained service technician. v See Chapter 3, "Parts listing, Type 8864," on all attached devices. 2. Use one of...