Maintenance Manual
Page 4
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
Maintenance Manual
Page 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
Maintenance Manual
Page 6
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor... Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor... Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
Maintenance Manual
Page 7
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
Maintenance Manual
Page 8
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
Maintenance Manual
Page 37
.... Hold and feed paper. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to be fully opened (raised) to load the ribbon correctly. Used to set top of form or first line to the relative thickness of an...
.... Hold and feed paper. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to be fully opened (raised) to load the ribbon correctly. Used to set top of form or first line to the relative thickness of an...
Maintenance Manual
Page 38
Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6. This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38
Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6. This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38
Maintenance Manual
Page 45
... tractor is not set too tightly. 4. Operator Panel Message 002 FORM JAMMED CLEAR AND RELOAD FORM Display Messages Table 3. Clear jams. Load paper. 2. Inspect the ribbon mask for bends or deformation that the forms thickness lever rotates and the paper moves down , refer to Reverse paper feed: platen does not open...
... tractor is not set too tightly. 4. Operator Panel Message 002 FORM JAMMED CLEAR AND RELOAD FORM Display Messages Table 3. Clear jams. Load paper. 2. Inspect the ribbon mask for bends or deformation that the forms thickness lever rotates and the paper moves down , refer to Reverse paper feed: platen does not open...
Maintenance Manual
Page 57
... clear a paper jam fault. 1. Press VIEW again and check that block the paper path or prevent paper from exiting the pedestal top cover. Inspect the ribbon mask for bends or deformation that the forms thickness lever rotates and the paper moves down , refer to step 3. 3. Replace the belt if it is...
... clear a paper jam fault. 1. Press VIEW again and check that block the paper path or prevent paper from exiting the pedestal top cover. Inspect the ribbon mask for bends or deformation that the forms thickness lever rotates and the paper moves down , refer to step 3. 3. Replace the belt if it is...
Maintenance Manual
Page 64
... the printer in the printer and power it is moving at the shuttle and the controller board. Check and adjust the platen gap. 3. Inspect the ribbon mask for obstructions. Remove the shuttle cover. Check that may snag and interfere with shuttle movement. Make sure the MPU cable is correctly installed on...
... the printer in the printer and power it is moving at the shuttle and the controller board. Check and adjust the platen gap. 3. Inspect the ribbon mask for obstructions. Remove the shuttle cover. Check that may snag and interfere with shuttle movement. Make sure the MPU cable is correctly installed on...
Maintenance Manual
Page 81
The printer comes on . Look for model v20 CCF on momentarily (1 second) CCF comes on PS for the the last errors that are connected. Investigate the other reported errors by following the appropriate ... this manual. 81 Expected Fan result if +48 V is OK. Do P02 cable checks. +48 V is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on Expected Operator Panel Result READY or TABLE MISMATCH TABLE MISMATCH DOWNLOAD AGAIN HAMMER BANK NOT INSTALLED message (momentarily). If...
The printer comes on . Look for model v20 CCF on momentarily (1 second) CCF comes on PS for the the last errors that are connected. Investigate the other reported errors by following the appropriate ... this manual. 81 Expected Fan result if +48 V is OK. Do P02 cable checks. +48 V is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on Expected Operator Panel Result READY or TABLE MISMATCH TABLE MISMATCH DOWNLOAD AGAIN HAMMER BANK NOT INSTALLED message (momentarily). If...
Maintenance Manual
Page 84
...in download mode, obtain the latest code from the above motors to complete the following motors: left and right ribbon motors, platen motor, paper feed motor. c. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. Power on the printer. Power on the... persists, inspect the controller board for electrical shorts (page 252). Replace any are found , contact Level 2 support for possible isolation of the ribbon motors and shuttle motor. If the problem persists, refer to replace the controller board remember that may be damaging the board.
...in download mode, obtain the latest code from the above motors to complete the following motors: left and right ribbon motors, platen motor, paper feed motor. c. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. Power on the printer. Power on the... persists, inspect the controller board for electrical shorts (page 252). Replace any are found , contact Level 2 support for possible isolation of the ribbon motors and shuttle motor. If the problem persists, refer to replace the controller board remember that may be damaging the board.
Maintenance Manual
Page 124
Install a new IBM ribbon. Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink. Display Messages 124 Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3.
Install a new IBM ribbon. Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink. Display Messages 124 Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3.
Maintenance Manual
Page 138
...print job again. Press START and run the print job again. Install a new IBM ribbon. 138 Install a new IBM ribbon. The ribbon sensor does not detect the presence of its service life, whether RibbonMinder is 2%. ...ribbon ink level is enabled or not. If the bar code label appears damaged, reverse the ribbon spools on the ribbon hubs. Operator Panel Message 301 RIBBON INK LOW INSTALL NEW IBM RIBBON 302 EXCESSIVE RIBBON WEAR INSTALL NEW IBM RIBBON 303 BARCODE NOT DETECTED INSTALL NEW IBM RIBBON 304 BARCODE DAMAGED REVERSE RIBBON SPOOLS 305 OLD RIBBON DETECTED INSTALL NEW IBM RIBBON...
...print job again. Press START and run the print job again. Install a new IBM ribbon. 138 Install a new IBM ribbon. The ribbon sensor does not detect the presence of its service life, whether RibbonMinder is 2%. ...ribbon ink level is enabled or not. If the bar code label appears damaged, reverse the ribbon spools on the ribbon hubs. Operator Panel Message 301 RIBBON INK LOW INSTALL NEW IBM RIBBON 302 EXCESSIVE RIBBON WEAR INSTALL NEW IBM RIBBON 303 BARCODE NOT DETECTED INSTALL NEW IBM RIBBON 304 BARCODE DAMAGED REVERSE RIBBON SPOOLS 305 OLD RIBBON DETECTED INSTALL NEW IBM RIBBON...
Maintenance Manual
Page 139
...the message and return it with the downloaded program. Download an emulation. Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 GRAPHIC CHECK ERROR PRESS STOP THEN START B00 STATUS... MISSING* B13 ERROR: NOT COMPATIBLE* Display Messages Table 3. The printer does not see a program in printer memory. Install a new IBM ribbon. Cycle power. Status message: the printer has begun its boot-up initialization routines and is no program in flash memory. SDRAM failed the...
...the message and return it with the downloaded program. Download an emulation. Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 GRAPHIC CHECK ERROR PRESS STOP THEN START B00 STATUS... MISSING* B13 ERROR: NOT COMPATIBLE* Display Messages Table 3. The printer does not see a program in printer memory. Install a new IBM ribbon. Cycle power. Status message: the printer has begun its boot-up initialization routines and is no program in flash memory. SDRAM failed the...
Maintenance Manual
Page 177
... the hammer bank cover assembly for electrical shorts (page 252). 7. d. Correct as necessary. 3. Check the shuttle for ribbon debris, paper debris, or other foreign matter. If the ribbon mask or hammer bank cover is suspect. c. Inspect the paper path from above (below the paper ironer), and from ... Symptom CLEAR JAM message will not clear and paper does not move Table 5. Reposition or replace it . For -v20 models, check connector J103 on the ribbon mask are properly seated on the splined and support shafts and that paper moves correctly in the paper. If the ...
... the hammer bank cover assembly for electrical shorts (page 252). 7. d. Correct as necessary. 3. Check the shuttle for ribbon debris, paper debris, or other foreign matter. If the ribbon mask or hammer bank cover is suspect. c. Inspect the paper path from above (below the paper ironer), and from ... Symptom CLEAR JAM message will not clear and paper does not move Table 5. Reposition or replace it . For -v20 models, check connector J103 on the ribbon mask are properly seated on the splined and support shafts and that paper moves correctly in the paper. If the ...
Maintenance Manual
Page 193
...print line, reposition the paper ironer. 7. Clean the shuttle frame assembly. 4. If the ribbon guides are tight and the ribbon tracks straight across the ribbon guides, adjust the ribbon guides. Remove the shuttle cover. General Symptom List Symptom Table 5. Check the paper tension ...between the tractors. Check and adjust the platen gap. 193 Rewind or install an approved IBM ribbon. General Symptom List Corrective Action Print Quality Characters or dots are within specifications. 2. Check the forms thickness lever: if it ...
...print line, reposition the paper ironer. 7. Clean the shuttle frame assembly. 4. If the ribbon guides are tight and the ribbon tracks straight across the ribbon guides, adjust the ribbon guides. Remove the shuttle cover. General Symptom List Symptom Table 5. Check the paper tension ...between the tractors. Check and adjust the platen gap. 193 Rewind or install an approved IBM ribbon. General Symptom List Corrective Action Print Quality Characters or dots are within specifications. 2. Check the forms thickness lever: if it ...
Maintenance Manual
Page 202
...damage, excessive wear, and equal door closing tension, replace both tractor assemblies. 5. Check and adjust the paper feed timing belt. Check for ribbon debris, paper debris, or other foreign matter. Correct as necessary. 202 Set the forms thickness lever to the User's Manual.) 3. Remove...and check the following: a. Reposition the springs or the guide if necessary. Make sure the paper guides are properly seated on the ribbon mask are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the paper. If horizontal perforations are properly seated...
...damage, excessive wear, and equal door closing tension, replace both tractor assemblies. 5. Check and adjust the paper feed timing belt. Check for ribbon debris, paper debris, or other foreign matter. Correct as necessary. 202 Set the forms thickness lever to the User's Manual.) 3. Remove...and check the following: a. Reposition the springs or the guide if necessary. Make sure the paper guides are properly seated on the ribbon mask are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the paper. If horizontal perforations are properly seated...
Maintenance Manual
Page 206
...menu) to Open. (Refer to the User's Manual.) 4. Correct as necessary. 7. For v20 models, check connector J103 on the printer. Replace the paper feed motor if paper does not return to J107 on the ribbon mask are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the...Reposition or replace if necessary. Inspect the paper path from above (below the paper ironer), and from below (above the paper entrance guide), for ribbon debris, paper debris, or other foreign matter. Connect P107/PAPR M to TOF. 206 Press FORM FEED and VIEW several times and check that the...
...menu) to Open. (Refer to the User's Manual.) 4. Correct as necessary. 7. For v20 models, check connector J103 on the printer. Replace the paper feed motor if paper does not return to J107 on the ribbon mask are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the...Reposition or replace if necessary. Inspect the paper path from above (below the paper ironer), and from below (above the paper entrance guide), for ribbon debris, paper debris, or other foreign matter. Connect P107/PAPR M to TOF. 206 Press FORM FEED and VIEW several times and check that the...
Maintenance Manual
Page 209
...the shuttle cover assembly. Clean the shuttle frame assembly. 6. Run a print test and observe ribbon movement across each ribbon post. Adjust the right and left and right ribbon guides. Observe ribbon movement at both ribbon spools are not rubbing against it. 4. 5. Check and adjust the platen gap. 209 Install... the shuttle cover assembly correctly, so that the ribbon spools are fully seated on the ribbon hubs. 2. Inspect the paper print path for continuity in connector P106/LRP pins 10 and 12, and connector P107/...
...the shuttle cover assembly. Clean the shuttle frame assembly. 6. Run a print test and observe ribbon movement across each ribbon post. Adjust the right and left and right ribbon guides. Observe ribbon movement at both ribbon spools are not rubbing against it. 4. 5. Check and adjust the platen gap. 209 Install... the shuttle cover assembly correctly, so that the ribbon spools are fully seated on the ribbon hubs. 2. Inspect the paper print path for continuity in connector P106/LRP pins 10 and 12, and connector P107/...