Maintenance Manual
Page 4
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
Maintenance Manual
Page 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
Maintenance Manual
Page 6
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor ...Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor ...Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
Maintenance Manual
Page 7
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
Maintenance Manual
Page 8
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
Maintenance Manual
Page 37
...tractors in tenths of different thicknesses. This lever must be printed. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to load or unload paper. Rotating this lever at A for thin (single-part) ... text columns. (See below.) 1 inch 1 10 20 0.1 inch Column Number 37 The platen stop returns the platen to load the ribbon correctly. Instructions showing how to the lever adjustment set by sliding them along the tractor shafts. Sets the platen for thicker forms, and ...
...tractors in tenths of different thicknesses. This lever must be printed. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to load or unload paper. Rotating this lever at A for thin (single-part) ... text columns. (See below.) 1 inch 1 10 20 0.1 inch Column Number 37 The platen stop returns the platen to load the ribbon correctly. Instructions showing how to the lever adjustment set by sliding them along the tractor shafts. Sets the platen for thicker forms, and ...
Maintenance Manual
Page 38
This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38 Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6.
This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38 Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6.
Maintenance Manual
Page 45
... the forms thickness lever is worn, damaged, or exhibits uneven door closing tension. The right tractor should hold the paper under "slight" tension. 6. Inspect the ribbon mask for jams. 1. Check and adjust the paper feed belt. Check and adjust the platen gap. 45 If forms do not feed, go to the...
... the forms thickness lever is worn, damaged, or exhibits uneven door closing tension. The right tractor should hold the paper under "slight" tension. 6. Inspect the ribbon mask for jams. 1. Check and adjust the paper feed belt. Check and adjust the platen gap. 45 If forms do not feed, go to the...
Maintenance Manual
Page 57
..., noise, or pin-hole damage. The right tractor should hold the paper under "slight" tension. 6. Check and adjust the platen open , page 205. 5. Inspect the ribbon mask for 10 minutes after STOP was pressed to step 3. 3. Replace the belt if it is damaged. 10. Message List Explanation Corrective Action On a coax...
..., noise, or pin-hole damage. The right tractor should hold the paper under "slight" tension. 6. Check and adjust the platen open , page 205. 5. Inspect the ribbon mask for 10 minutes after STOP was pressed to step 3. 3. Replace the belt if it is damaged. 10. Message List Explanation Corrective Action On a coax...
Maintenance Manual
Page 64
.... If you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 1. Inspect the ribbon mask for obstructions. If the message appears, power off the printer, unplug the printer, and go to 18 ± 1 inch-pounds (2.03 ± 0.11 N•...
.... If you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 1. Inspect the ribbon mask for obstructions. If the message appears, power off the printer, unplug the printer, and go to 18 ± 1 inch-pounds (2.03 ± 0.11 N•...
Maintenance Manual
Page 81
... procedure, print the error log. Exit this manual. 14. The printer comes on PS for the the last errors that are connected. Look for model v20 CCF on momentarily (1 second) CCF comes on . Display Messages Operator Panel Message 084 POWER 48V CHECK * SEE USERS MANUAL (continued) Table 3. Reconnect all ... +48 V is OK. Power off and unplug the printer. Do P02 cable checks. +48 V is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on READY. Plug in this procedure. 13. Go to the controller board and PS. 12. Do P03 cable and shuttle...
... procedure, print the error log. Exit this manual. 14. The printer comes on PS for the the last errors that are connected. Look for model v20 CCF on momentarily (1 second) CCF comes on . Display Messages Operator Panel Message 084 POWER 48V CHECK * SEE USERS MANUAL (continued) Table 3. Reconnect all ... +48 V is OK. Power off and unplug the printer. Do P02 cable checks. +48 V is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on READY. Plug in this procedure. 13. Go to the controller board and PS. 12. Do P03 cable and shuttle...
Maintenance Manual
Page 84
... Test Diagnostic (page 256) and check the shuttle motor. b. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. Replace the shuttle if it is out of the ribbon motors and shuttle motor. Power on the printer. Power on the printer. Power on the ... (e.g., a motor) that you must power up in the test diagnostic. If the problem persists, refer to complete the following motors: left and right ribbon motors, platen motor, paper feed motor. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL (continued) Display Messages Table 3.
... Test Diagnostic (page 256) and check the shuttle motor. b. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. Replace the shuttle if it is out of the ribbon motors and shuttle motor. Power on the printer. Power on the printer. Power on the ... (e.g., a motor) that you must power up in the test diagnostic. If the problem persists, refer to complete the following motors: left and right ribbon motors, platen motor, paper feed motor. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL (continued) Display Messages Table 3.
Maintenance Manual
Page 124
Install a new IBM ribbon. Display Messages 124 Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3. Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink.
Install a new IBM ribbon. Display Messages 124 Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3. Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink.
Maintenance Manual
Page 138
... code label appears undamaged, clean the sensor lens with a damp cloth or swab. 2. Press START and run the print job again. Install a new IBM ribbon. 138 Install a new IBM ribbon. The ribbon sensor does not detect the presence of its service life (message 146 or 302). If the message appears, replace the RibbonMinder sensor. If...
... code label appears undamaged, clean the sensor lens with a damp cloth or swab. 2. Press START and run the print job again. Install a new IBM ribbon. 138 Install a new IBM ribbon. The ribbon sensor does not detect the presence of its service life (message 146 or 302). If the message appears, replace the RibbonMinder sensor. If...
Maintenance Manual
Page 139
...printer boot-up initialization routines and is not permitted on this printer. 139 Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 GRAPHIC CHECK ERROR PRESS STOP THEN START B00 STATUS... boot-up routines are testing SDRAM. No action required. The printer does not see a program in printer memory. Install a new IBM ribbon. If the message appears, replace the controller board (page 319). Message List Explanation Corrective Action The sensor detects a bar code, but...
...printer boot-up initialization routines and is not permitted on this printer. 139 Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 GRAPHIC CHECK ERROR PRESS STOP THEN START B00 STATUS... boot-up routines are testing SDRAM. No action required. The printer does not see a program in printer memory. Install a new IBM ribbon. If the message appears, replace the controller board (page 319). Message List Explanation Corrective Action The sensor detects a bar code, but...
Maintenance Manual
Page 177
For -v20 models, check connector J103 on the printer. Inspect the paper path from above ...page 252). 7. General Symptom List Symptom CLEAR JAM message will not clear and paper does not move Table 5. If the ribbon mask or hammer bank cover is suspect. b. Reposition the springs or the guide if necessary. Check and adjust the paper...Make sure the paper guides are properly seated on the controller board. Make sure the four foam spacers on the ribbon mask are seated in the paper. e. General Symptom List Corrective Action 1. Power off and unplug the printer. ...
For -v20 models, check connector J103 on the printer. Inspect the paper path from above ...page 252). 7. General Symptom List Symptom CLEAR JAM message will not clear and paper does not move Table 5. If the ribbon mask or hammer bank cover is suspect. b. Reposition the springs or the guide if necessary. Check and adjust the paper...Make sure the paper guides are properly seated on the controller board. Make sure the four foam spacers on the ribbon mask are seated in the paper. e. General Symptom List Corrective Action 1. Power off and unplug the printer. ...
Maintenance Manual
Page 193
...springs, hammer tips, or contaminations. The right tractor should hold the paper under "slight" tension. 3. Check that the ribbon guides are loose, tighten them . 5. If the ribbon guides are missing, smeared, too light, or too dark, or the output is deformed or damaged. 6. Check the ... frame assembly for print chaff, debris, or ink residue that the customer's forms are within specifications. 2. Rewind or install an approved IBM ribbon. Remove the shuttle cover. Adjust the right tractor so that adversely affect paper feeding. If the paper ironer has slipped up into the...
...springs, hammer tips, or contaminations. The right tractor should hold the paper under "slight" tension. 3. Check that the ribbon guides are loose, tighten them . 5. If the ribbon guides are missing, smeared, too light, or too dark, or the output is deformed or damaged. 6. Check the ... frame assembly for print chaff, debris, or ink residue that the customer's forms are within specifications. 2. Rewind or install an approved IBM ribbon. Remove the shuttle cover. Adjust the right tractor so that adversely affect paper feeding. If the paper ironer has slipped up into the...
Maintenance Manual
Page 202
...replace if necessary. Check and adjust the paper feed timing belt. Inspect the hammer bank cover assembly for distortion or misalignment. If the ribbon mask or hammer bank cover is damaged. 6. Check for heavily tented horizontal perforations in the Printer Control menu) to Open. (Refer ... poorly General Symptom List Table 5. Set the forms thickness lever to the User's Manual.) 3. Make sure the four foam spacers on the ribbon mask are properly seated on the splined and support shafts. f. Clear paper feed path of the paper being used. 2. Check the dynamic ...
...replace if necessary. Check and adjust the paper feed timing belt. Inspect the hammer bank cover assembly for distortion or misalignment. If the ribbon mask or hammer bank cover is damaged. 6. Check for heavily tented horizontal perforations in the Printer Control menu) to Open. (Refer ... poorly General Symptom List Table 5. Set the forms thickness lever to the User's Manual.) 3. Make sure the four foam spacers on the ribbon mask are properly seated on the splined and support shafts. f. Clear paper feed path of the paper being used. 2. Check the dynamic ...
Maintenance Manual
Page 206
... Reposition or replace it . c. d. Reposition the springs or the guide if necessary. f. Make sure connector P107/PAPR M is damaged. 5. For v20 models, check connector J103 on the printer. Power on the controller board. 8. Load paper and set too tightly. Press FORM FEED and VIEW several... horizontal perforations in the Printer Control menu) to Open. (Refer to match the size paper used . 2. Inspect the paper ironer for ribbon debris, paper debris, or other foreign matter. Inspect the hammer bank cover assembly for distortion or misalignment. Reposition or replace if necessary....
... Reposition or replace it . c. d. Reposition the springs or the guide if necessary. f. Make sure connector P107/PAPR M is damaged. 5. For v20 models, check connector J103 on the printer. Power on the controller board. 8. Load paper and set too tightly. Press FORM FEED and VIEW several... horizontal perforations in the Printer Control menu) to Open. (Refer to match the size paper used . 2. Inspect the paper ironer for ribbon debris, paper debris, or other foreign matter. Inspect the hammer bank cover assembly for distortion or misalignment. Reposition or replace if necessary....
Maintenance Manual
Page 209
... Reseat connectors P106/LRP and P107/RRP on the printer. Check that the hammer bank cover is Installed correctly. 3. Observe ribbon movement at both ribbon spools are not rubbing against it. 4. 5. Remove the paper guide assembly or pedestal top cover. Check and adjust the platen... gap. 209 General Symptom List Corrective Action Ribbon Folding or feed problems with the ribbon metal strip or a screwdriver, check for paper chaff, ink residue, and debris. Clean the shuttle frame assembly. 6....
... Reseat connectors P106/LRP and P107/RRP on the printer. Check that the hammer bank cover is Installed correctly. 3. Observe ribbon movement at both ribbon spools are not rubbing against it. 4. 5. Remove the paper guide assembly or pedestal top cover. Check and adjust the platen... gap. 209 General Symptom List Corrective Action Ribbon Folding or feed problems with the ribbon metal strip or a screwdriver, check for paper chaff, ink residue, and debris. Clean the shuttle frame assembly. 6....