Support Telephone Numbers
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...HP Worldwide For up-to-date contact information, see above specified) Cons: Consumer IPG & PSG Product Support Some Middle Eastern, Mediterranean, African, and Central Eastern European countries have shared support numbers between Comm. Non-Relational: Standard Warranty and Trade (Out of -Sale systems. ESS: Servers, Storage, Networking, OS... Business PCs, Handheld Devices, Workstations, Blades, Thin Clients, Point-of Warranty) Relational: Extended Warranty (HP Care Pack, Contract) Comm: Commercial product Support (see http://welcome.hp.com/country/us/en/wwcontact_us.html?jumpid=re ...
...HP Worldwide For up-to-date contact information, see above specified) Cons: Consumer IPG & PSG Product Support Some Middle Eastern, Mediterranean, African, and Central Eastern European countries have shared support numbers between Comm. Non-Relational: Standard Warranty and Trade (Out of -Sale systems. ESS: Servers, Storage, Networking, OS... Business PCs, Handheld Devices, Workstations, Blades, Thin Clients, Point-of Warranty) Relational: Extended Warranty (HP Care Pack, Contract) Comm: Commercial product Support (see http://welcome.hp.com/country/us/en/wwcontact_us.html?jumpid=re ...
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... No Power, Part 3 34 No Video, Part 1 35 No Video, Part 2 36 No Video, Part 3 37 No Video, Part 4 38 Error Messages 39 NO OS Loading 40 OS Not Loading from Flash 41 Non-Functioning Pointing Device or Keyboard 42 No Internal Network Connection 43 No Audio ...44 No IP Address 45...
... No Power, Part 3 34 No Video, Part 1 35 No Video, Part 2 36 No Video, Part 3 37 No Video, Part 4 38 Error Messages 39 NO OS Loading 40 OS Not Loading from Flash 41 Non-Functioning Pointing Device or Keyboard 42 No Internal Network Connection 43 No Audio ...44 No IP Address 45...
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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Troubleshooting Flowcharts Initial Troubleshooting Start Intial Troubleshooting Is there No power? Yes Go to No Power Go to No Video Beeps, No LEDs, or error Yes Go to next page t5000 Troubleshooting Flow Chart B 30 Chapter 4 Diagnostics and Troubleshooting Go to No OS Loading Yes Go to Error Messages Is the OS No loading? Yes Is there No video?
Troubleshooting Flowcharts Initial Troubleshooting Start Intial Troubleshooting Is there No power? Yes Go to No Power Go to No Video Beeps, No LEDs, or error Yes Go to next page t5000 Troubleshooting Flow Chart B 30 Chapter 4 Diagnostics and Troubleshooting Go to No OS Loading Yes Go to Error Messages Is the OS No loading? Yes Is there No video?
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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Go to OS Not Loading from Flash Network. Flash 3. Network OS not loading from other USB device. 40 Chapter 4 Diagnostics and Troubleshooting Go to No Internal Network Connection Note: If USB diskette drive present and diskette installed, system will not boot from : Flash. NO OS Loading NO OS Loading (IDE Flash LED Blinking Green) Factory recommended booting priority: 1. USB device 2.
Go to OS Not Loading from Flash Network. Flash 3. Network OS not loading from other USB device. 40 Chapter 4 Diagnostics and Troubleshooting Go to No Internal Network Connection Note: If USB diskette drive present and diskette installed, system will not boot from : Flash. NO OS Loading NO OS Loading (IDE Flash LED Blinking Green) Factory recommended booting priority: 1. USB device 2.
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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Network *Check "Amount of Flash memory" in system information table. Yes Done No Service the unit Note: Refer to the Warranty for diskless models Using t5000 F10 Setup, change boot priority to reboot. Boot from Flash? Disconnect any USB diskette drive or USB CD-ROM drive. Boot from Flash? Press Ctrl+Alt+Del to factory defaults. 1. Yes Done No Restore image using the Recovery process. Flash* 3. OS Not Loading from Flash OS not loading from flash* (IDE LED not blinking) * Not for coverage information. USB Device 2. Troubleshooting 41
Network *Check "Amount of Flash memory" in system information table. Yes Done No Service the unit Note: Refer to the Warranty for diskless models Using t5000 F10 Setup, change boot priority to reboot. Boot from Flash? Disconnect any USB diskette drive or USB CD-ROM drive. Boot from Flash? Press Ctrl+Alt+Del to factory defaults. 1. Yes Done No Restore image using the Recovery process. Flash* 3. OS Not Loading from Flash OS not loading from flash* (IDE LED not blinking) * Not for coverage information. USB Device 2. Troubleshooting 41
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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Keyboard or mouse working? No Reimage using recovery process. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 43 Yes Done No Call your local HP Call Center for a diagnosis. Yes OK? No Replace cable or have jack activated. NIC configured in OS? No Internal Network Connection No Internal Network Connection Note: Yellow or green LED on NIC connector indicates an active jack.
Keyboard or mouse working? No Reimage using recovery process. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 43 Yes Done No Call your local HP Call Center for a diagnosis. Yes OK? No Replace cable or have jack activated. NIC configured in OS? No Internal Network Connection No Internal Network Connection Note: Yellow or green LED on NIC connector indicates an active jack.
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... Note: Refer to factory defaults. 1. Flash* 3. Chek that Altiris 5.6 Deployment server is being used. Service the unit. Reboot the thin client Boot Yes OK? Done Yes Boot OK? No No Reimage the system. Booting in Continuous Loop Booting in Continuous Loop Using t5000 F10... Setup, change boot priority to the Warranty for coverage information. Reboot the thin client Boot Yes OK? No If you are using XPe OS, disable the write filter. USB Device 2. Reboot the thin client t5000 Troubleshooting Flow Chart End 46 Chapter 4 Diagnostics and Troubleshooting
... Note: Refer to factory defaults. 1. Flash* 3. Chek that Altiris 5.6 Deployment server is being used. Service the unit. Reboot the thin client Boot Yes OK? Done Yes Boot OK? No No Reimage the system. Booting in Continuous Loop Booting in Continuous Loop Using t5000 F10... Setup, change boot priority to the Warranty for coverage information. Reboot the thin client Boot Yes OK? No If you are using XPe OS, disable the write filter. USB Device 2. Reboot the thin client t5000 Troubleshooting Flow Chart End 46 Chapter 4 Diagnostics and Troubleshooting
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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...utility), FLASH.xx (the OS image), and README.TXT NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG Deploying with PXE 1. Connect the bootable USB flash device to begin the image restore process on the thin client. When prompted Do you want... to continue? [Y/N] click Y to the thin client. When this process. 5. Unpacking the Image and Tools for Deployment 1. and press Enter. To view the ...
...utility), FLASH.xx (the OS image), and README.TXT NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG Deploying with PXE 1. Connect the bootable USB flash device to begin the image restore process on the thin client. When prompted Do you want... to continue? [Y/N] click Y to the thin client. When this process. 5. Unpacking the Image and Tools for Deployment 1. and press Enter. To view the ...
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... side of the new job. 6. Refer to use FLASH.IMG 9. Ensure that you like to deploy the original thin client image. 5. From the Altiris Deployment Server Console, click File > New > Job. 4. Under In which OS would you will use to run later, depending on the server. (e.g., c:\program files\altiris\express\deployment server\images...
... side of the new job. 6. Refer to use FLASH.IMG 9. Ensure that you like to deploy the original thin client image. 5. From the Altiris Deployment Server Console, click File > New > Job. 4. Under In which OS would you will use to run later, depending on the server. (e.g., c:\program files\altiris\express\deployment server\images...
HP ThinPro, version 3.2, Administrator's Guide
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... cannot span the thin clients, or be configured individually on each thin client-on the Aggregation Server and on each thin client will create windows based on one of the thin client D monitors. The thin client physically connected to the keyboard and mouse is based on the HP dc72 Blade Workstation Client and the HP dc73 Blade Workstation Client (running Embedded OS versions 9.xx and...
... cannot span the thin clients, or be configured individually on each thin client-on the Aggregation Server and on each thin client will create windows based on one of the thin client D monitors. The thin client physically connected to the keyboard and mouse is based on the HP dc72 Blade Workstation Client and the HP dc73 Blade Workstation Client (running Embedded OS versions 9.xx and...
HP ThinPro, version 3.2, Administrator's Guide
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System Information The System Information screen has four tabs: ● General on page 56 ● Network on page 57 ● Net Tools on page 58 ● Software Information on page 58 General The General tab displays the following information: ● BIOS (Basic Input/Output System) and OS (operating system) ◦ Serial Number ◦ BIOS Version ◦ BIOS Release Date 56 Chapter 3 Reference ENWW
System Information The System Information screen has four tabs: ● General on page 56 ● Network on page 57 ● Net Tools on page 58 ● Software Information on page 58 General The General tab displays the following information: ● BIOS (Basic Input/Output System) and OS (operating system) ◦ Serial Number ◦ BIOS Version ◦ BIOS Release Date 56 Chapter 3 Reference ENWW
HP ThinPro, version 3.2, Administrator's Guide
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◦ OS Build ID ◦ OS Kernel Version ● System ◦ Platform ◦ CPU (Central Processing Unit) Speed ◦ Processor ● Flash and Memory ◦ Free ◦ Used ◦ Installed Network ...
◦ OS Build ID ◦ OS Kernel Version ● System ◦ Platform ◦ CPU (Central Processing Unit) Speed ◦ Processor ● Flash and Memory ◦ Free ◦ Used ◦ Installed Network ...